Web orderthat wasplacedincorrectlyProvidedestimatedship dateCustomerasks you tospell/repeatyour nameCustomersays they didnot receive acall backYou are inadherenceCustomerdid notreceive theirreturn labelCustomerwants toknow if theircredit wasprocessedQualityIssue Processedan orderCADCAMtransferCustomerwants toreturn acustompieceCustomerdoes notwant to payshippingYou areout ofadherenceCustomerrequestsanotheragent byname TrackedapackageAgentinput errorcaseShippingdelay-customerwas notnotifiedCaller ask ifthey werespeaking tocustomerserviceProvidedupdateon a caseCustomerwants areturn labelfor nonStuller errorEscalatedto 246Thoughtto yourself#notmyjobCarrierdelay/lostpackageCustomerwants tomake apaymentWeb orderthat wasplacedincorrectlyProvidedestimatedship dateCustomerasks you tospell/repeatyour nameCustomersays they didnot receive acall backYou are inadherenceCustomerdid notreceive theirreturn labelCustomerwants toknow if theircredit wasprocessedQualityIssue Processedan orderCADCAMtransferCustomerwants toreturn acustompieceCustomerdoes notwant to payshippingYou areout ofadherenceCustomerrequestsanotheragent byname TrackedapackageAgentinput errorcaseShippingdelay-customerwas notnotifiedCaller ask ifthey werespeaking tocustomerserviceProvidedupdateon a caseCustomerwants areturn labelfor nonStuller errorEscalatedto 246Thoughtto yourself#notmyjobCarrierdelay/lostpackageCustomerwants tomake apayment

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Web order that was placed incorrectly
  2. Provided estimated ship date
  3. Customer asks you to spell/repeat your name
  4. Customer says they did not receive a call back
  5. You are in adherence
  6. Customer did not receive their return label
  7. Customer wants to know if their credit was processed
  8. Quality Issue
  9. Processed an order
  10. CADCAM transfer
  11. Customer wants to return a custom piece
  12. Customer does not want to pay shipping
  13. You are out of adherence
  14. Customer requests another agent by name
  15. Tracked a package
  16. Agent input error case
  17. Shipping delay- customer was not notified
  18. Caller ask if they were speaking to customer service
  19. Provided update on a case
  20. Customer wants a return label for non Stuller error
  21. Escalated to 246
  22. Thought to yourself #notmyjob
  23. Carrier delay/lost package
  24. Customer wants to make a payment