Customerdoes notwant to payshippingCarrierdelay/lostpackageCADCAMtransferCustomerwants toknow if theircredit wasprocessedProvidedupdateon a caseQualityIssue Customerdid notreceive theirreturn labelShippingdelay-customerwas notnotifiedCustomerwants toreturn acustompieceWeb orderthat wasplacedincorrectlyCustomersays they didnot receive acall backCustomerwants tomake apaymentYou are inadherenceProvidedestimatedship dateProcessedan orderTrackedapackageEscalatedto 246Thoughtto yourself#notmyjobCustomerwants areturn labelfor nonStuller errorCustomerasks you tospell/repeatyour nameAgentinput errorcaseYou areout ofadherenceCaller ask ifthey werespeaking tocustomerserviceCustomerrequestsanotheragent byname Customerdoes notwant to payshippingCarrierdelay/lostpackageCADCAMtransferCustomerwants toknow if theircredit wasprocessedProvidedupdateon a caseQualityIssue Customerdid notreceive theirreturn labelShippingdelay-customerwas notnotifiedCustomerwants toreturn acustompieceWeb orderthat wasplacedincorrectlyCustomersays they didnot receive acall backCustomerwants tomake apaymentYou are inadherenceProvidedestimatedship dateProcessedan orderTrackedapackageEscalatedto 246Thoughtto yourself#notmyjobCustomerwants areturn labelfor nonStuller errorCustomerasks you tospell/repeatyour nameAgentinput errorcaseYou areout ofadherenceCaller ask ifthey werespeaking tocustomerserviceCustomerrequestsanotheragent byname 

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer does not want to pay shipping
  2. Carrier delay/lost package
  3. CADCAM transfer
  4. Customer wants to know if their credit was processed
  5. Provided update on a case
  6. Quality Issue
  7. Customer did not receive their return label
  8. Shipping delay- customer was not notified
  9. Customer wants to return a custom piece
  10. Web order that was placed incorrectly
  11. Customer says they did not receive a call back
  12. Customer wants to make a payment
  13. You are in adherence
  14. Provided estimated ship date
  15. Processed an order
  16. Tracked a package
  17. Escalated to 246
  18. Thought to yourself #notmyjob
  19. Customer wants a return label for non Stuller error
  20. Customer asks you to spell/repeat your name
  21. Agent input error case
  22. You are out of adherence
  23. Caller ask if they were speaking to customer service
  24. Customer requests another agent by name