QualityIssue Customerwants toknow if theircredit wasprocessedProvidedestimatedship dateCADCAMtransferCustomerwants toreturn acustompieceCustomerwants areturn labelfor nonStuller errorWeb orderthat wasplacedincorrectlyAgentinput errorcaseTrackedapackageProcessedan orderCarrierdelay/lostpackageShippingdelay-customerwas notnotifiedThoughtto yourself#notmyjobCustomerrequestsanotheragent byname Caller ask ifthey werespeaking tocustomerserviceYou areout ofadherenceYou are inadherenceCustomerasks you tospell/repeatyour nameCustomersays they didnot receive acall backEscalatedto 246Customerwants tomake apaymentCustomerdoes notwant to payshippingCustomerdid notreceive theirreturn labelProvidedupdateon a caseQualityIssue Customerwants toknow if theircredit wasprocessedProvidedestimatedship dateCADCAMtransferCustomerwants toreturn acustompieceCustomerwants areturn labelfor nonStuller errorWeb orderthat wasplacedincorrectlyAgentinput errorcaseTrackedapackageProcessedan orderCarrierdelay/lostpackageShippingdelay-customerwas notnotifiedThoughtto yourself#notmyjobCustomerrequestsanotheragent byname Caller ask ifthey werespeaking tocustomerserviceYou areout ofadherenceYou are inadherenceCustomerasks you tospell/repeatyour nameCustomersays they didnot receive acall backEscalatedto 246Customerwants tomake apaymentCustomerdoes notwant to payshippingCustomerdid notreceive theirreturn labelProvidedupdateon a case

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Quality Issue
  2. Customer wants to know if their credit was processed
  3. Provided estimated ship date
  4. CADCAM transfer
  5. Customer wants to return a custom piece
  6. Customer wants a return label for non Stuller error
  7. Web order that was placed incorrectly
  8. Agent input error case
  9. Tracked a package
  10. Processed an order
  11. Carrier delay/lost package
  12. Shipping delay- customer was not notified
  13. Thought to yourself #notmyjob
  14. Customer requests another agent by name
  15. Caller ask if they were speaking to customer service
  16. You are out of adherence
  17. You are in adherence
  18. Customer asks you to spell/repeat your name
  19. Customer says they did not receive a call back
  20. Escalated to 246
  21. Customer wants to make a payment
  22. Customer does not want to pay shipping
  23. Customer did not receive their return label
  24. Provided update on a case