(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer wants to return a custom piece
You are in adherence
Customer does not want to pay shipping
Customer wants to know if their credit was processed
Web order that was placed incorrectly
You are out of adherence
Processed an order
Customer asks you to spell/repeat your name
Customer says they did not receive a call back
Carrier delay/lost package
Thought to yourself #notmyjob
Provided update on a case
Customer requests another agent by name
Escalated to 246
Tracked a package
Customer did not receive their return label
Customer wants a return label for non Stuller error
Shipping delay- customer was not notified
Agent input error case
Caller ask if they were speaking to customer service
