CADCAMtransferThoughtto yourself#notmyjobShippingdelay-customerwas notnotifiedYou are inadherenceCustomerwants toreturn acustompieceCarrierdelay/lostpackageYou areout ofadherenceCaller ask ifthey werespeaking tocustomerserviceQualityIssue Customersays they didnot receive acall backTrackedapackageEscalatedto 246Agentinput errorcaseWeb orderthat wasplacedincorrectlyCustomerwants toknow if theircredit wasprocessedCustomerasks you tospell/repeatyour nameCustomerwants tomake apaymentCustomerwants areturn labelfor nonStuller errorCustomerrequestsanotheragent byname Processedan orderProvidedestimatedship dateCustomerdid notreceive theirreturn labelProvidedupdateon a caseCustomerdoes notwant to payshippingCADCAMtransferThoughtto yourself#notmyjobShippingdelay-customerwas notnotifiedYou are inadherenceCustomerwants toreturn acustompieceCarrierdelay/lostpackageYou areout ofadherenceCaller ask ifthey werespeaking tocustomerserviceQualityIssue Customersays they didnot receive acall backTrackedapackageEscalatedto 246Agentinput errorcaseWeb orderthat wasplacedincorrectlyCustomerwants toknow if theircredit wasprocessedCustomerasks you tospell/repeatyour nameCustomerwants tomake apaymentCustomerwants areturn labelfor nonStuller errorCustomerrequestsanotheragent byname Processedan orderProvidedestimatedship dateCustomerdid notreceive theirreturn labelProvidedupdateon a caseCustomerdoes notwant to payshipping

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CADCAM transfer
  2. Thought to yourself #notmyjob
  3. Shipping delay- customer was not notified
  4. You are in adherence
  5. Customer wants to return a custom piece
  6. Carrier delay/lost package
  7. You are out of adherence
  8. Caller ask if they were speaking to customer service
  9. Quality Issue
  10. Customer says they did not receive a call back
  11. Tracked a package
  12. Escalated to 246
  13. Agent input error case
  14. Web order that was placed incorrectly
  15. Customer wants to know if their credit was processed
  16. Customer asks you to spell/repeat your name
  17. Customer wants to make a payment
  18. Customer wants a return label for non Stuller error
  19. Customer requests another agent by name
  20. Processed an order
  21. Provided estimated ship date
  22. Customer did not receive their return label
  23. Provided update on a case
  24. Customer does not want to pay shipping