Agentinput errorcaseProvidedestimatedship dateCustomerwants toknow if theircredit wasprocessedYou areout ofadherenceCaller ask ifthey werespeaking tocustomerserviceCustomerwants toreturn acustompieceEscalatedto 246Customerwants tomake apaymentProvidedupdateon a caseWeb orderthat wasplacedincorrectlyCustomerdoes notwant to payshippingThoughtto yourself#notmyjobProcessedan orderCADCAMtransferCustomerwants areturn labelfor nonStuller errorQualityIssue Customerasks you tospell/repeatyour nameCustomersays they didnot receive acall backCustomerdid notreceive theirreturn labelCarrierdelay/lostpackageCustomerrequestsanotheragent byname TrackedapackageShippingdelay-customerwas notnotifiedYou are inadherenceAgentinput errorcaseProvidedestimatedship dateCustomerwants toknow if theircredit wasprocessedYou areout ofadherenceCaller ask ifthey werespeaking tocustomerserviceCustomerwants toreturn acustompieceEscalatedto 246Customerwants tomake apaymentProvidedupdateon a caseWeb orderthat wasplacedincorrectlyCustomerdoes notwant to payshippingThoughtto yourself#notmyjobProcessedan orderCADCAMtransferCustomerwants areturn labelfor nonStuller errorQualityIssue Customerasks you tospell/repeatyour nameCustomersays they didnot receive acall backCustomerdid notreceive theirreturn labelCarrierdelay/lostpackageCustomerrequestsanotheragent byname TrackedapackageShippingdelay-customerwas notnotifiedYou are inadherence

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent input error case
  2. Provided estimated ship date
  3. Customer wants to know if their credit was processed
  4. You are out of adherence
  5. Caller ask if they were speaking to customer service
  6. Customer wants to return a custom piece
  7. Escalated to 246
  8. Customer wants to make a payment
  9. Provided update on a case
  10. Web order that was placed incorrectly
  11. Customer does not want to pay shipping
  12. Thought to yourself #notmyjob
  13. Processed an order
  14. CADCAM transfer
  15. Customer wants a return label for non Stuller error
  16. Quality Issue
  17. Customer asks you to spell/repeat your name
  18. Customer says they did not receive a call back
  19. Customer did not receive their return label
  20. Carrier delay/lost package
  21. Customer requests another agent by name
  22. Tracked a package
  23. Shipping delay- customer was not notified
  24. You are in adherence