Providedestimatedship dateCarrierdelay/lostpackageCustomerrequestsanotheragent byname QualityIssue Providedupdateon a caseCADCAMtransferProcessedan orderThoughtto yourself#notmyjobTrackedapackageCustomersays they didnot receive acall backCustomerdid notreceive theirreturn labelWeb orderthat wasplacedincorrectlyCustomerwants areturn labelfor nonStuller errorEscalatedto 246Customerdoes notwant to payshippingYou areout ofadherenceCustomerwants toreturn acustompieceCustomerasks you tospell/repeatyour nameCaller ask ifthey werespeaking tocustomerserviceYou are inadherenceShippingdelay-customerwas notnotifiedCustomerwants tomake apaymentAgentinput errorcaseCustomerwants toknow if theircredit wasprocessedProvidedestimatedship dateCarrierdelay/lostpackageCustomerrequestsanotheragent byname QualityIssue Providedupdateon a caseCADCAMtransferProcessedan orderThoughtto yourself#notmyjobTrackedapackageCustomersays they didnot receive acall backCustomerdid notreceive theirreturn labelWeb orderthat wasplacedincorrectlyCustomerwants areturn labelfor nonStuller errorEscalatedto 246Customerdoes notwant to payshippingYou areout ofadherenceCustomerwants toreturn acustompieceCustomerasks you tospell/repeatyour nameCaller ask ifthey werespeaking tocustomerserviceYou are inadherenceShippingdelay-customerwas notnotifiedCustomerwants tomake apaymentAgentinput errorcaseCustomerwants toknow if theircredit wasprocessed

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided estimated ship date
  2. Carrier delay/lost package
  3. Customer requests another agent by name
  4. Quality Issue
  5. Provided update on a case
  6. CADCAM transfer
  7. Processed an order
  8. Thought to yourself #notmyjob
  9. Tracked a package
  10. Customer says they did not receive a call back
  11. Customer did not receive their return label
  12. Web order that was placed incorrectly
  13. Customer wants a return label for non Stuller error
  14. Escalated to 246
  15. Customer does not want to pay shipping
  16. You are out of adherence
  17. Customer wants to return a custom piece
  18. Customer asks you to spell/repeat your name
  19. Caller ask if they were speaking to customer service
  20. You are in adherence
  21. Shipping delay- customer was not notified
  22. Customer wants to make a payment
  23. Agent input error case
  24. Customer wants to know if their credit was processed