Processedan orderCaller ask ifthey werespeaking tocustomerserviceAgentinput errorcaseThoughtto yourself#notmyjobEscalatedto 246Customerwants toknow if theircredit wasprocessedTrackedapackageProvidedupdateon a caseProvidedestimatedship dateCustomerwants areturn labelfor nonStuller errorCustomerasks you tospell/repeatyour nameCustomerwants toreturn acustompieceCustomerrequestsanotheragent byname Customerdid notreceive theirreturn labelWeb orderthat wasplacedincorrectlyCustomersays they didnot receive acall backShippingdelay-customerwas notnotifiedCarrierdelay/lostpackageYou areout ofadherenceYou are inadherenceCustomerwants tomake apaymentCADCAMtransferCustomerdoes notwant to payshippingQualityIssue Processedan orderCaller ask ifthey werespeaking tocustomerserviceAgentinput errorcaseThoughtto yourself#notmyjobEscalatedto 246Customerwants toknow if theircredit wasprocessedTrackedapackageProvidedupdateon a caseProvidedestimatedship dateCustomerwants areturn labelfor nonStuller errorCustomerasks you tospell/repeatyour nameCustomerwants toreturn acustompieceCustomerrequestsanotheragent byname Customerdid notreceive theirreturn labelWeb orderthat wasplacedincorrectlyCustomersays they didnot receive acall backShippingdelay-customerwas notnotifiedCarrierdelay/lostpackageYou areout ofadherenceYou are inadherenceCustomerwants tomake apaymentCADCAMtransferCustomerdoes notwant to payshippingQualityIssue 

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Processed an order
  2. Caller ask if they were speaking to customer service
  3. Agent input error case
  4. Thought to yourself #notmyjob
  5. Escalated to 246
  6. Customer wants to know if their credit was processed
  7. Tracked a package
  8. Provided update on a case
  9. Provided estimated ship date
  10. Customer wants a return label for non Stuller error
  11. Customer asks you to spell/repeat your name
  12. Customer wants to return a custom piece
  13. Customer requests another agent by name
  14. Customer did not receive their return label
  15. Web order that was placed incorrectly
  16. Customer says they did not receive a call back
  17. Shipping delay- customer was not notified
  18. Carrier delay/lost package
  19. You are out of adherence
  20. You are in adherence
  21. Customer wants to make a payment
  22. CADCAM transfer
  23. Customer does not want to pay shipping
  24. Quality Issue