Customerasks you tospell/repeatyour nameYou areout ofadherenceCustomerdoes notwant to payshippingShippingdelay-customerwas notnotifiedCarrierdelay/lostpackageQualityIssue Customerwants areturn labelfor nonStuller errorWeb orderthat wasplacedincorrectlyCADCAMtransferAgentinput errorcaseProvidedestimatedship dateCustomerdid notreceive theirreturn labelProvidedupdateon a caseCaller ask ifthey werespeaking tocustomerserviceTrackedapackageCustomerwants toknow if theircredit wasprocessedYou are inadherenceProcessedan orderCustomerwants tomake apaymentCustomersays they didnot receive acall backThoughtto yourself#notmyjobEscalatedto 246Customerwants toreturn acustompieceCustomerrequestsanotheragent byname Customerasks you tospell/repeatyour nameYou areout ofadherenceCustomerdoes notwant to payshippingShippingdelay-customerwas notnotifiedCarrierdelay/lostpackageQualityIssue Customerwants areturn labelfor nonStuller errorWeb orderthat wasplacedincorrectlyCADCAMtransferAgentinput errorcaseProvidedestimatedship dateCustomerdid notreceive theirreturn labelProvidedupdateon a caseCaller ask ifthey werespeaking tocustomerserviceTrackedapackageCustomerwants toknow if theircredit wasprocessedYou are inadherenceProcessedan orderCustomerwants tomake apaymentCustomersays they didnot receive acall backThoughtto yourself#notmyjobEscalatedto 246Customerwants toreturn acustompieceCustomerrequestsanotheragent byname 

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer asks you to spell/repeat your name
  2. You are out of adherence
  3. Customer does not want to pay shipping
  4. Shipping delay- customer was not notified
  5. Carrier delay/lost package
  6. Quality Issue
  7. Customer wants a return label for non Stuller error
  8. Web order that was placed incorrectly
  9. CADCAM transfer
  10. Agent input error case
  11. Provided estimated ship date
  12. Customer did not receive their return label
  13. Provided update on a case
  14. Caller ask if they were speaking to customer service
  15. Tracked a package
  16. Customer wants to know if their credit was processed
  17. You are in adherence
  18. Processed an order
  19. Customer wants to make a payment
  20. Customer says they did not receive a call back
  21. Thought to yourself #notmyjob
  22. Escalated to 246
  23. Customer wants to return a custom piece
  24. Customer requests another agent by name