TrackedapackageCustomerrequestsanotheragent byname Customerwants tomake apaymentCaller ask ifthey werespeaking tocustomerserviceProvidedupdateon a caseCustomerwants areturn labelfor nonStuller errorProvidedestimatedship dateCustomerdid notreceive theirreturn labelCustomersays they didnot receive acall backCADCAMtransferCustomerasks you tospell/repeatyour nameCustomerwants toknow if theircredit wasprocessedThoughtto yourself#notmyjobCarrierdelay/lostpackageShippingdelay-customerwas notnotifiedYou are inadherenceEscalatedto 246Processedan orderQualityIssue Agentinput errorcaseYou areout ofadherenceCustomerdoes notwant to payshippingCustomerwants toreturn acustompieceWeb orderthat wasplacedincorrectlyTrackedapackageCustomerrequestsanotheragent byname Customerwants tomake apaymentCaller ask ifthey werespeaking tocustomerserviceProvidedupdateon a caseCustomerwants areturn labelfor nonStuller errorProvidedestimatedship dateCustomerdid notreceive theirreturn labelCustomersays they didnot receive acall backCADCAMtransferCustomerasks you tospell/repeatyour nameCustomerwants toknow if theircredit wasprocessedThoughtto yourself#notmyjobCarrierdelay/lostpackageShippingdelay-customerwas notnotifiedYou are inadherenceEscalatedto 246Processedan orderQualityIssue Agentinput errorcaseYou areout ofadherenceCustomerdoes notwant to payshippingCustomerwants toreturn acustompieceWeb orderthat wasplacedincorrectly

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tracked a package
  2. Customer requests another agent by name
  3. Customer wants to make a payment
  4. Caller ask if they were speaking to customer service
  5. Provided update on a case
  6. Customer wants a return label for non Stuller error
  7. Provided estimated ship date
  8. Customer did not receive their return label
  9. Customer says they did not receive a call back
  10. CADCAM transfer
  11. Customer asks you to spell/repeat your name
  12. Customer wants to know if their credit was processed
  13. Thought to yourself #notmyjob
  14. Carrier delay/lost package
  15. Shipping delay- customer was not notified
  16. You are in adherence
  17. Escalated to 246
  18. Processed an order
  19. Quality Issue
  20. Agent input error case
  21. You are out of adherence
  22. Customer does not want to pay shipping
  23. Customer wants to return a custom piece
  24. Web order that was placed incorrectly