Caller ask ifthey werespeaking tocustomerserviceCustomerwants toreturn acustompieceCustomerdid notreceive theirreturn labelCustomerwants toknow if theircredit wasprocessedCustomerwants tomake apaymentWeb orderthat wasplacedincorrectlyCustomersays they didnot receive acall backProvidedupdateon a caseTrackedapackageProcessedan orderShippingdelay-customerwas notnotifiedEscalatedto 246Customerdoes notwant to payshippingProvidedestimatedship dateYou are inadherenceCADCAMtransferYou areout ofadherenceCustomerwants areturn labelfor nonStuller errorCustomerasks you tospell/repeatyour nameAgentinput errorcaseCustomerrequestsanotheragent byname Thoughtto yourself#notmyjobCarrierdelay/lostpackageQualityIssue Caller ask ifthey werespeaking tocustomerserviceCustomerwants toreturn acustompieceCustomerdid notreceive theirreturn labelCustomerwants toknow if theircredit wasprocessedCustomerwants tomake apaymentWeb orderthat wasplacedincorrectlyCustomersays they didnot receive acall backProvidedupdateon a caseTrackedapackageProcessedan orderShippingdelay-customerwas notnotifiedEscalatedto 246Customerdoes notwant to payshippingProvidedestimatedship dateYou are inadherenceCADCAMtransferYou areout ofadherenceCustomerwants areturn labelfor nonStuller errorCustomerasks you tospell/repeatyour nameAgentinput errorcaseCustomerrequestsanotheragent byname Thoughtto yourself#notmyjobCarrierdelay/lostpackageQualityIssue 

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller ask if they were speaking to customer service
  2. Customer wants to return a custom piece
  3. Customer did not receive their return label
  4. Customer wants to know if their credit was processed
  5. Customer wants to make a payment
  6. Web order that was placed incorrectly
  7. Customer says they did not receive a call back
  8. Provided update on a case
  9. Tracked a package
  10. Processed an order
  11. Shipping delay- customer was not notified
  12. Escalated to 246
  13. Customer does not want to pay shipping
  14. Provided estimated ship date
  15. You are in adherence
  16. CADCAM transfer
  17. You are out of adherence
  18. Customer wants a return label for non Stuller error
  19. Customer asks you to spell/repeat your name
  20. Agent input error case
  21. Customer requests another agent by name
  22. Thought to yourself #notmyjob
  23. Carrier delay/lost package
  24. Quality Issue