Providedestimatedship dateCarrierdelay/lostpackageCustomersays they didnot receive acall backQualityIssue Agentinput errorcaseCustomerwants areturn labelfor nonStuller errorYou areout ofadherenceCaller ask ifthey werespeaking tocustomerserviceCustomerwants toreturn acustompieceCustomerdid notreceive theirreturn labelWeb orderthat wasplacedincorrectlyThoughtto yourself#notmyjobCADCAMtransferProvidedupdateon a caseShippingdelay-customerwas notnotifiedCustomerwants toknow if theircredit wasprocessedCustomerdoes notwant to payshippingCustomerrequestsanotheragent byname Customerasks you tospell/repeatyour nameCustomerwants tomake apaymentYou are inadherenceProcessedan orderEscalatedto 246TrackedapackageProvidedestimatedship dateCarrierdelay/lostpackageCustomersays they didnot receive acall backQualityIssue Agentinput errorcaseCustomerwants areturn labelfor nonStuller errorYou areout ofadherenceCaller ask ifthey werespeaking tocustomerserviceCustomerwants toreturn acustompieceCustomerdid notreceive theirreturn labelWeb orderthat wasplacedincorrectlyThoughtto yourself#notmyjobCADCAMtransferProvidedupdateon a caseShippingdelay-customerwas notnotifiedCustomerwants toknow if theircredit wasprocessedCustomerdoes notwant to payshippingCustomerrequestsanotheragent byname Customerasks you tospell/repeatyour nameCustomerwants tomake apaymentYou are inadherenceProcessedan orderEscalatedto 246Trackedapackage

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided estimated ship date
  2. Carrier delay/lost package
  3. Customer says they did not receive a call back
  4. Quality Issue
  5. Agent input error case
  6. Customer wants a return label for non Stuller error
  7. You are out of adherence
  8. Caller ask if they were speaking to customer service
  9. Customer wants to return a custom piece
  10. Customer did not receive their return label
  11. Web order that was placed incorrectly
  12. Thought to yourself #notmyjob
  13. CADCAM transfer
  14. Provided update on a case
  15. Shipping delay- customer was not notified
  16. Customer wants to know if their credit was processed
  17. Customer does not want to pay shipping
  18. Customer requests another agent by name
  19. Customer asks you to spell/repeat your name
  20. Customer wants to make a payment
  21. You are in adherence
  22. Processed an order
  23. Escalated to 246
  24. Tracked a package