You are inadherenceCustomerwants toreturn acustompieceEscalatedto 246Shippingdelay-customerwas notnotifiedCustomerdoes notwant to payshippingCustomerasks you tospell/repeatyour nameCustomerwants areturn labelfor nonStuller errorCaller ask ifthey werespeaking tocustomerserviceProvidedestimatedship dateCustomerdid notreceive theirreturn labelQualityIssue Customerwants tomake apaymentCADCAMtransferThoughtto yourself#notmyjobAgentinput errorcaseYou areout ofadherenceCustomerwants toknow if theircredit wasprocessedProvidedupdateon a caseCarrierdelay/lostpackageTrackedapackageCustomersays they didnot receive acall backProcessedan orderCustomerrequestsanotheragent byname Web orderthat wasplacedincorrectlyYou are inadherenceCustomerwants toreturn acustompieceEscalatedto 246Shippingdelay-customerwas notnotifiedCustomerdoes notwant to payshippingCustomerasks you tospell/repeatyour nameCustomerwants areturn labelfor nonStuller errorCaller ask ifthey werespeaking tocustomerserviceProvidedestimatedship dateCustomerdid notreceive theirreturn labelQualityIssue Customerwants tomake apaymentCADCAMtransferThoughtto yourself#notmyjobAgentinput errorcaseYou areout ofadherenceCustomerwants toknow if theircredit wasprocessedProvidedupdateon a caseCarrierdelay/lostpackageTrackedapackageCustomersays they didnot receive acall backProcessedan orderCustomerrequestsanotheragent byname Web orderthat wasplacedincorrectly

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You are in adherence
  2. Customer wants to return a custom piece
  3. Escalated to 246
  4. Shipping delay- customer was not notified
  5. Customer does not want to pay shipping
  6. Customer asks you to spell/repeat your name
  7. Customer wants a return label for non Stuller error
  8. Caller ask if they were speaking to customer service
  9. Provided estimated ship date
  10. Customer did not receive their return label
  11. Quality Issue
  12. Customer wants to make a payment
  13. CADCAM transfer
  14. Thought to yourself #notmyjob
  15. Agent input error case
  16. You are out of adherence
  17. Customer wants to know if their credit was processed
  18. Provided update on a case
  19. Carrier delay/lost package
  20. Tracked a package
  21. Customer says they did not receive a call back
  22. Processed an order
  23. Customer requests another agent by name
  24. Web order that was placed incorrectly