TestHandle 3+policieson onecallOutboundcall wherethey actuallyanswerEmail ablankformWDOPTold mostcompanieshave highSLAscurrentlyTestFoundanswer inKB withoutneedingCSHelpCalled bythe wrongnameDisabilitycalltransferAllocationchangeover thephoneAsks forwinningLotteryNumbersNBStatuscallAsked aboutthe weatherwhere youliveCommentson longhold timeCommentson "ExcellentService"greetingCombinedcall queover 30Transferstatus &funds havebeen sentBalanceCall fromB.BCommentthat no onehas a faxanymoreAddresschangeThinks theyjust spoke toyou, whenthey didn'tCallfromSalesTold no othercompanyhas SLAsthis highTestHandle 3+policieson onecallOutboundcall wherethey actuallyanswerEmail ablankformWDOPTold mostcompanieshave highSLAscurrentlyTestFoundanswer inKB withoutneedingCSHelpCalled bythe wrongnameDisabilitycalltransferAllocationchangeover thephoneAsks forwinningLotteryNumbersNBStatuscallAsked aboutthe weatherwhere youliveCommentson longhold timeCommentson "ExcellentService"greetingCombinedcall queover 30Transferstatus &funds havebeen sentBalanceCall fromB.BCommentthat no onehas a faxanymoreAddresschangeThinks theyjust spoke toyou, whenthey didn'tCallfromSalesTold no othercompanyhas SLAsthis high

Call Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Test
  2. Handle 3+ policies on one call
  3. Outbound call where they actually answer
  4. Email a blank form
  5. WDOP
  6. Told most companies have high SLAs currently
  7. Test
  8. Found answer in KB without needing CSHelp
  9. Called by the wrong name
  10. Disability call transfer
  11. Allocation change over the phone
  12. Asks for winning Lottery Numbers
  13. NB Status call
  14. Asked about the weather where you live
  15. Comments on long hold time
  16. Comments on "Excellent Service" greeting
  17. Combined call que over 30
  18. Transfer status & funds have been sent
  19. Balance Call from B.B
  20. Comment that no one has a fax anymore
  21. Address change
  22. Thinks they just spoke to you, when they didn't
  23. Call from Sales
  24. Told no other company has SLAs this high