Call Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Test
2. Disability call transfer
3. Found answer in KB without needing CSHelp
4. Comment that no one has a fax anymore
5. Balance Call from B.B
6. Transfer status & funds have been sent
7. Called by the wrong name
8. Asked about the weather where you live
9. Allocation change over the phone
10. Told no other company has SLAs this high
11. Test
12. Address change
13. Told most companies have high SLAs currently
14. Outbound call where they actually answer
15. Comments on "Excellent Service" greeting
16. Asks for winning Lottery Numbers
17. NB Status call
18. Combined call que over 30
19. Comments on long hold time
20. Call from Sales
21. Thinks they just spoke to you, when they didn't
22. Handle 3+ policies on one call
23. Email a blank form
24. WDOP