Told no othercompanyhas SLAsthis highTold mostcompanieshave highSLAscurrentlyEmail ablankformAllocationchangeover thephoneTestCombinedcall queover 30TestOutboundcall wherethey actuallyanswerAddresschangeAsked aboutthe weatherwhere youliveThinks theyjust spoke toyou, whenthey didn'tHandle 3+policieson onecallDisabilitycalltransferWDOPTransferstatus &funds havebeen sentCommentson longhold timeFoundanswer inKB withoutneedingCSHelpCallfromSalesAsks forwinningLotteryNumbersNBStatuscallBalanceCall fromB.BCommentthat no onehas a faxanymoreCommentson "ExcellentService"greetingCalled bythe wrongnameTold no othercompanyhas SLAsthis highTold mostcompanieshave highSLAscurrentlyEmail ablankformAllocationchangeover thephoneTestCombinedcall queover 30TestOutboundcall wherethey actuallyanswerAddresschangeAsked aboutthe weatherwhere youliveThinks theyjust spoke toyou, whenthey didn'tHandle 3+policieson onecallDisabilitycalltransferWDOPTransferstatus &funds havebeen sentCommentson longhold timeFoundanswer inKB withoutneedingCSHelpCallfromSalesAsks forwinningLotteryNumbersNBStatuscallBalanceCall fromB.BCommentthat no onehas a faxanymoreCommentson "ExcellentService"greetingCalled bythe wrongname

Call Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Told no other company has SLAs this high
  2. Told most companies have high SLAs currently
  3. Email a blank form
  4. Allocation change over the phone
  5. Test
  6. Combined call que over 30
  7. Test
  8. Outbound call where they actually answer
  9. Address change
  10. Asked about the weather where you live
  11. Thinks they just spoke to you, when they didn't
  12. Handle 3+ policies on one call
  13. Disability call transfer
  14. WDOP
  15. Transfer status & funds have been sent
  16. Comments on long hold time
  17. Found answer in KB without needing CSHelp
  18. Call from Sales
  19. Asks for winning Lottery Numbers
  20. NB Status call
  21. Balance Call from B.B
  22. Comment that no one has a fax anymore
  23. Comments on "Excellent Service" greeting
  24. Called by the wrong name