WDOPOutboundcall wherethey actuallyanswerTestCalled bythe wrongnameAddresschangeBalanceCall fromB.BFoundanswer inKB withoutneedingCSHelpTestCallfromSalesCombinedcall queover 30Email ablankformDisabilitycalltransferTold mostcompanieshave highSLAscurrentlyCommentson "ExcellentService"greetingTold no othercompanyhas SLAsthis highCommentthat no onehas a faxanymoreCommentson longhold timeHandle 3+policieson onecallAsked aboutthe weatherwhere youliveAllocationchangeover thephoneTransferstatus &funds havebeen sentAsks forwinningLotteryNumbersThinks theyjust spoke toyou, whenthey didn'tNBStatuscallWDOPOutboundcall wherethey actuallyanswerTestCalled bythe wrongnameAddresschangeBalanceCall fromB.BFoundanswer inKB withoutneedingCSHelpTestCallfromSalesCombinedcall queover 30Email ablankformDisabilitycalltransferTold mostcompanieshave highSLAscurrentlyCommentson "ExcellentService"greetingTold no othercompanyhas SLAsthis highCommentthat no onehas a faxanymoreCommentson longhold timeHandle 3+policieson onecallAsked aboutthe weatherwhere youliveAllocationchangeover thephoneTransferstatus &funds havebeen sentAsks forwinningLotteryNumbersThinks theyjust spoke toyou, whenthey didn'tNBStatuscall

Call Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WDOP
  2. Outbound call where they actually answer
  3. Test
  4. Called by the wrong name
  5. Address change
  6. Balance Call from B.B
  7. Found answer in KB without needing CSHelp
  8. Test
  9. Call from Sales
  10. Combined call que over 30
  11. Email a blank form
  12. Disability call transfer
  13. Told most companies have high SLAs currently
  14. Comments on "Excellent Service" greeting
  15. Told no other company has SLAs this high
  16. Comment that no one has a fax anymore
  17. Comments on long hold time
  18. Handle 3+ policies on one call
  19. Asked about the weather where you live
  20. Allocation change over the phone
  21. Transfer status & funds have been sent
  22. Asks for winning Lottery Numbers
  23. Thinks they just spoke to you, when they didn't
  24. NB Status call