IdentifyAdditionalLine w/inhouseholdALRLeadPUP Leadsend toJason twodays in arow25Calls20Calls2 ALRLeads inone dayCustomerPROMOReferral2PersonalReferralsPersonalReferral3 ALRLeads inone weekCustomersharesappreciationfor helpprovided :)3 totalPUPLeads sentto JasonReferralObtain 2P&CLeads inone dayALR Leadsend 2days in arowReceive aGoogle,Facebook, orYelp review30Calls35CallsTransferMonolineLead toSales teamDiscussMilewise& SAVEcustomer!Obtain 2 referrals in1 week bydiscussingCustomer PROMO($25 GC + 4 Bearstickets)Built friendlyrapport with3 customersPUP Leadlive-transferredto JasonReceive 2Google,Facebook, orYelp reviewsIdentifyAdditionalLine w/inhouseholdALRLeadPUP Leadsend toJason twodays in arow25Calls20Calls2 ALRLeads inone dayCustomerPROMOReferral2PersonalReferralsPersonalReferral3 ALRLeads inone weekCustomersharesappreciationfor helpprovided :)3 totalPUPLeads sentto JasonReferralObtain 2P&CLeads inone dayALR Leadsend 2days in arowReceive aGoogle,Facebook, orYelp review30Calls35CallsTransferMonolineLead toSales teamDiscussMilewise& SAVEcustomer!Obtain 2 referrals in1 week bydiscussingCustomer PROMO($25 GC + 4 Bearstickets)Built friendlyrapport with3 customersPUP Leadlive-transferredto JasonReceive 2Google,Facebook, orYelp reviews

CSR Team - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
O
4
I
5
B
6
I
7
G
8
B
9
G
10
O
11
B
12
B
13
N
14
B
15
G
16
G
17
G
18
N
19
I
20
O
21
N
22
I
23
I
24
O
  1. N-Identify Additional Line w/in household
  2. O-ALR Lead
  3. O-PUP Lead send to Jason two days in a row
  4. I-25 Calls
  5. B-20 Calls
  6. I-2 ALR Leads in one day
  7. G-Customer PROMO Referral
  8. B-2 Personal Referrals
  9. G-Personal Referral
  10. O-3 ALR Leads in one week
  11. B-Customer shares appreciation for help provided :)
  12. B-3 total PUP Leads sent to Jason
  13. N-Referral
  14. B-Obtain 2 P&C Leads in one day
  15. G-ALR Lead send 2 days in a row
  16. G-Receive a Google, Facebook, or Yelp review
  17. G-30 Calls
  18. N-35 Calls
  19. I-Transfer Monoline Lead to Sales team
  20. O-Discuss Milewise & SAVE customer!
  21. N-Obtain 2 referrals in 1 week by discussing Customer PROMO ($25 GC + 4 Bears tickets)
  22. I-Built friendly rapport with 3 customers
  23. I-PUP Lead live-transferred to Jason
  24. O-Receive 2 Google, Facebook, or Yelp reviews