UnderwriterSuperSurge DayTransferredto anotherdepartmentDisconnectedby HO onphone callPut on holdfor morethan 30 minfor HOData notflowing thruproperly toPXTossedCookiesGiven thewronganswer bythe HOCan'tget intoCSSSRCapplicationnotworkingMore than 7Tech Alertson LinkNethome pageOn hold formore than40 minutesfor HOOn hold formore than60 min forHOTold byNetworkSupport toclear cookiesAttendeda webinarwith asurveyCalledNetworkSupportCRM notworkingproperlyTransferredmore thanonce toanotherdepartmentLink onLinkNet orMK that'sbrokenEmailfrom Jimwith "NowWe Go!"Nevergot acallbackNMCApplicationdoesn't workproperlyHO phonelinesdownOn hold formore than20 minutesfor HOEntered acallbacknumber bc oflong waittimesUnderwriterSuperSurge DayTransferredto anotherdepartmentDisconnectedby HO onphone callPut on holdfor morethan 30 minfor HOData notflowing thruproperly toPXTossedCookiesGiven thewronganswer bythe HOCan'tget intoCSSSRCapplicationnotworkingMore than 7Tech Alertson LinkNethome pageOn hold formore than40 minutesfor HOOn hold formore than60 min forHOTold byNetworkSupport toclear cookiesAttendeda webinarwith asurveyCalledNetworkSupportCRM notworkingproperlyTransferredmore thanonce toanotherdepartmentLink onLinkNet orMK that'sbrokenEmailfrom Jimwith "NowWe Go!"Nevergot acallbackNMCApplicationdoesn't workproperlyHO phonelinesdownOn hold formore than20 minutesfor HOEntered acallbacknumber bc oflong waittimes

A Day in the Life of an AFR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Underwriter Super Surge Day
  2. Transferred to another department
  3. Disconnected by HO on phone call
  4. Put on hold for more than 30 min for HO
  5. Data not flowing thru properly to PX
  6. Tossed Cookies
  7. Given the wrong answer by the HO
  8. Can't get into CSS
  9. SRC application not working
  10. More than 7 Tech Alerts on LinkNet home page
  11. On hold for more than 40 minutes for HO
  12. On hold for more than 60 min for HO
  13. Told by Network Support to clear cookies
  14. Attended a webinar with a survey
  15. Called Network Support
  16. CRM not working properly
  17. Transferred more than once to another department
  18. Link on LinkNet or MK that's broken
  19. Email from Jim with "Now We Go!"
  20. Never got a callback
  21. NMC Application doesn't work properly
  22. HO phone lines down
  23. On hold for more than 20 minutes for HO
  24. Entered a callback number bc of long wait times