Cust.ExcellenceWinDiffuse aDifficultSituationAssistAnotherDepartmentGo AboveandBeyondInternalPraisefrom OtherDept.Cust.ExcellenceNominationAssistAnotherTeamCustomerPraiseSent toExecutiveInternalPraisefromExecutive5 positiveCSAT(Month)ManageDownstreamIssueUnder 2hr1stResp.Time(Month)ManageDownstreamIssue50positiveCSAT(Month)Idea toImproveAM Dept.CustomerPraiseSent toSr.50positiveCSAT(Month)InternalPraisefromExecutiveFindCreativeSolution10positiveCSAT(Month)Cust.ExcellenceWin10positiveCSAT(Month)Idea toImproveAM Dept.20positiveCSAT(Month)DisplayEmpathy20positiveCSAT(Month)CustomerPraiseSent toExecutive5 positiveCSAT(Month)Diffuse aDifficultSituationInternalPraisefrom Ops.Idea toImproveBergenGo AboveandBeyondCust.ExcellenceNominationAnchoraSituationIdea toImproveBergenCustomerPraiseSent toSr.AssistAnotherTeamAssistAnotherDepartmentAnchoraSituationDisplayEmpathyInternalPraisefrom OtherDept.FindCreativeSolutionInternalPraisefrom Ops.Under 2hr1stResp.Time(Month)Cust.ExcellenceWinDiffuse aDifficultSituationAssistAnotherDepartmentGo AboveandBeyondInternalPraisefrom OtherDept.Cust.ExcellenceNominationAssistAnotherTeamCustomerPraiseSent toExecutiveInternalPraisefromExecutive5 positiveCSAT(Month)ManageDownstreamIssueUnder 2hr1stResp.Time(Month)ManageDownstreamIssue50positiveCSAT(Month)Idea toImproveAM Dept.CustomerPraiseSent toSr.50positiveCSAT(Month)InternalPraisefromExecutiveFindCreativeSolution10positiveCSAT(Month)Cust.ExcellenceWin10positiveCSAT(Month)Idea toImproveAM Dept.20positiveCSAT(Month)DisplayEmpathy20positiveCSAT(Month)CustomerPraiseSent toExecutive5 positiveCSAT(Month)Diffuse aDifficultSituationInternalPraisefrom Ops.Idea toImproveBergenGo AboveandBeyondCust.ExcellenceNominationAnchoraSituationIdea toImproveBergenCustomerPraiseSent toSr.AssistAnotherTeamAssistAnotherDepartmentAnchoraSituationDisplayEmpathyInternalPraisefrom OtherDept.FindCreativeSolutionInternalPraisefrom Ops.Under 2hr1stResp.Time(Month)

AM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cust. Excellence Win
  2. Diffuse a Difficult Situation
  3. Assist Another Department
  4. Go Above and Beyond
  5. Internal Praise from Other Dept.
  6. Cust. Excellence Nomination
  7. Assist Another Team
  8. Customer Praise Sent to Executive
  9. Internal Praise from Executive
  10. 5 positive CSAT (Month)
  11. Manage Downstream Issue
  12. Under 2hr 1st Resp.Time (Month)
  13. Manage Downstream Issue
  14. 50 positive CSAT (Month)
  15. Idea to Improve AM Dept.
  16. Customer Praise Sent to Sr.
  17. 50 positive CSAT (Month)
  18. Internal Praise from Executive
  19. Find Creative Solution
  20. 10 positive CSAT (Month)
  21. Cust. Excellence Win
  22. 10 positive CSAT (Month)
  23. Idea to Improve AM Dept.
  24. 20 positive CSAT (Month)
  25. Display Empathy
  26. 20 positive CSAT (Month)
  27. Customer Praise Sent to Executive
  28. 5 positive CSAT (Month)
  29. Diffuse a Difficult Situation
  30. Internal Praise from Ops.
  31. Idea to Improve Bergen
  32. Go Above and Beyond
  33. Cust. Excellence Nomination
  34. Anchor a Situation
  35. Idea to Improve Bergen
  36. Customer Praise Sent to Sr.
  37. Assist Another Team
  38. Assist Another Department
  39. Anchor a Situation
  40. Display Empathy
  41. Internal Praise from Other Dept.
  42. Find Creative Solution
  43. Internal Praise from Ops.
  44. Under 2hr 1st Resp.Time (Month)