AssistAnotherDepartmentCustomerPraiseSent toSr.InternalPraisefrom Ops.10positiveCSAT(Month)ManageDownstreamIssueGo AboveandBeyondUnder 2hr1stResp.Time(Month)InternalPraisefromExecutiveCust.ExcellenceNominationCust.ExcellenceWinIdea toImproveBergen50positiveCSAT(Month)5 positiveCSAT(Month)FindCreativeSolutionAssistAnotherTeamDiffuse aDifficultSituationInternalPraisefrom Ops.DisplayEmpathyCustomerPraiseSent toSr.InternalPraisefromExecutiveCust.ExcellenceWinCust.ExcellenceNominationAssistAnotherDepartmentInternalPraisefrom OtherDept.AnchoraSituationManageDownstreamIssueInternalPraisefrom OtherDept.Go AboveandBeyond10positiveCSAT(Month)20positiveCSAT(Month)Idea toImproveAM Dept.Idea toImproveBergen50positiveCSAT(Month)DisplayEmpathyUnder 2hr1stResp.Time(Month)20positiveCSAT(Month)Diffuse aDifficultSituationIdea toImproveAM Dept.CustomerPraiseSent toExecutive5 positiveCSAT(Month)FindCreativeSolutionAssistAnotherTeamCustomerPraiseSent toExecutiveAnchoraSituationAssistAnotherDepartmentCustomerPraiseSent toSr.InternalPraisefrom Ops.10positiveCSAT(Month)ManageDownstreamIssueGo AboveandBeyondUnder 2hr1stResp.Time(Month)InternalPraisefromExecutiveCust.ExcellenceNominationCust.ExcellenceWinIdea toImproveBergen50positiveCSAT(Month)5 positiveCSAT(Month)FindCreativeSolutionAssistAnotherTeamDiffuse aDifficultSituationInternalPraisefrom Ops.DisplayEmpathyCustomerPraiseSent toSr.InternalPraisefromExecutiveCust.ExcellenceWinCust.ExcellenceNominationAssistAnotherDepartmentInternalPraisefrom OtherDept.AnchoraSituationManageDownstreamIssueInternalPraisefrom OtherDept.Go AboveandBeyond10positiveCSAT(Month)20positiveCSAT(Month)Idea toImproveAM Dept.Idea toImproveBergen50positiveCSAT(Month)DisplayEmpathyUnder 2hr1stResp.Time(Month)20positiveCSAT(Month)Diffuse aDifficultSituationIdea toImproveAM Dept.CustomerPraiseSent toExecutive5 positiveCSAT(Month)FindCreativeSolutionAssistAnotherTeamCustomerPraiseSent toExecutiveAnchoraSituation

AM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist Another Department
  2. Customer Praise Sent to Sr.
  3. Internal Praise from Ops.
  4. 10 positive CSAT (Month)
  5. Manage Downstream Issue
  6. Go Above and Beyond
  7. Under 2hr 1st Resp.Time (Month)
  8. Internal Praise from Executive
  9. Cust. Excellence Nomination
  10. Cust. Excellence Win
  11. Idea to Improve Bergen
  12. 50 positive CSAT (Month)
  13. 5 positive CSAT (Month)
  14. Find Creative Solution
  15. Assist Another Team
  16. Diffuse a Difficult Situation
  17. Internal Praise from Ops.
  18. Display Empathy
  19. Customer Praise Sent to Sr.
  20. Internal Praise from Executive
  21. Cust. Excellence Win
  22. Cust. Excellence Nomination
  23. Assist Another Department
  24. Internal Praise from Other Dept.
  25. Anchor a Situation
  26. Manage Downstream Issue
  27. Internal Praise from Other Dept.
  28. Go Above and Beyond
  29. 10 positive CSAT (Month)
  30. 20 positive CSAT (Month)
  31. Idea to Improve AM Dept.
  32. Idea to Improve Bergen
  33. 50 positive CSAT (Month)
  34. Display Empathy
  35. Under 2hr 1st Resp.Time (Month)
  36. 20 positive CSAT (Month)
  37. Diffuse a Difficult Situation
  38. Idea to Improve AM Dept.
  39. Customer Praise Sent to Executive
  40. 5 positive CSAT (Month)
  41. Find Creative Solution
  42. Assist Another Team
  43. Customer Praise Sent to Executive
  44. Anchor a Situation