InternalPraisefromExecutiveAssistAnotherTeam5 positiveCSAT(Month)10positiveCSAT(Month)ManageDownstreamIssueDiffuse aDifficultSituation5 positiveCSAT(Month)Idea toImproveBergenGo AboveandBeyondCustomerPraiseSent toExecutiveInternalPraisefrom OtherDept.AnchoraSituation10positiveCSAT(Month)CustomerPraiseSent toSr.AssistAnotherTeamCustomerPraiseSent toExecutiveInternalPraisefrom Ops.InternalPraisefrom OtherDept.50positiveCSAT(Month)AnchoraSituationUnder 2hr1stResp.Time(Month)DisplayEmpathyCust.ExcellenceWinUnder 2hr1stResp.Time(Month)AssistAnotherDepartmentFindCreativeSolution20positiveCSAT(Month)AssistAnotherDepartmentFindCreativeSolutionInternalPraisefromExecutive20positiveCSAT(Month)Idea toImproveAM Dept.Idea toImproveBergen50positiveCSAT(Month)CustomerPraiseSent toSr.Cust.ExcellenceWinInternalPraisefrom Ops.Idea toImproveAM Dept.DisplayEmpathyDiffuse aDifficultSituationManageDownstreamIssueCust.ExcellenceNominationCust.ExcellenceNominationGo AboveandBeyondInternalPraisefromExecutiveAssistAnotherTeam5 positiveCSAT(Month)10positiveCSAT(Month)ManageDownstreamIssueDiffuse aDifficultSituation5 positiveCSAT(Month)Idea toImproveBergenGo AboveandBeyondCustomerPraiseSent toExecutiveInternalPraisefrom OtherDept.AnchoraSituation10positiveCSAT(Month)CustomerPraiseSent toSr.AssistAnotherTeamCustomerPraiseSent toExecutiveInternalPraisefrom Ops.InternalPraisefrom OtherDept.50positiveCSAT(Month)AnchoraSituationUnder 2hr1stResp.Time(Month)DisplayEmpathyCust.ExcellenceWinUnder 2hr1stResp.Time(Month)AssistAnotherDepartmentFindCreativeSolution20positiveCSAT(Month)AssistAnotherDepartmentFindCreativeSolutionInternalPraisefromExecutive20positiveCSAT(Month)Idea toImproveAM Dept.Idea toImproveBergen50positiveCSAT(Month)CustomerPraiseSent toSr.Cust.ExcellenceWinInternalPraisefrom Ops.Idea toImproveAM Dept.DisplayEmpathyDiffuse aDifficultSituationManageDownstreamIssueCust.ExcellenceNominationCust.ExcellenceNominationGo AboveandBeyond

AM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Internal Praise from Executive
  2. Assist Another Team
  3. 5 positive CSAT (Month)
  4. 10 positive CSAT (Month)
  5. Manage Downstream Issue
  6. Diffuse a Difficult Situation
  7. 5 positive CSAT (Month)
  8. Idea to Improve Bergen
  9. Go Above and Beyond
  10. Customer Praise Sent to Executive
  11. Internal Praise from Other Dept.
  12. Anchor a Situation
  13. 10 positive CSAT (Month)
  14. Customer Praise Sent to Sr.
  15. Assist Another Team
  16. Customer Praise Sent to Executive
  17. Internal Praise from Ops.
  18. Internal Praise from Other Dept.
  19. 50 positive CSAT (Month)
  20. Anchor a Situation
  21. Under 2hr 1st Resp.Time (Month)
  22. Display Empathy
  23. Cust. Excellence Win
  24. Under 2hr 1st Resp.Time (Month)
  25. Assist Another Department
  26. Find Creative Solution
  27. 20 positive CSAT (Month)
  28. Assist Another Department
  29. Find Creative Solution
  30. Internal Praise from Executive
  31. 20 positive CSAT (Month)
  32. Idea to Improve AM Dept.
  33. Idea to Improve Bergen
  34. 50 positive CSAT (Month)
  35. Customer Praise Sent to Sr.
  36. Cust. Excellence Win
  37. Internal Praise from Ops.
  38. Idea to Improve AM Dept.
  39. Display Empathy
  40. Diffuse a Difficult Situation
  41. Manage Downstream Issue
  42. Cust. Excellence Nomination
  43. Cust. Excellence Nomination
  44. Go Above and Beyond