Go AboveandBeyondCustomerPraiseSent toSr.Under 2hr1stResp.Time(Month)50positiveCSAT(Month)AssistAnotherTeamDisplayEmpathy5 positiveCSAT(Month)Idea toImproveBergenIdea toImproveAM Dept.Diffuse aDifficultSituationIdea toImproveBergenDiffuse aDifficultSituationCust.ExcellenceWin50positiveCSAT(Month)InternalPraisefrom OtherDept.10positiveCSAT(Month)AssistAnotherDepartment10positiveCSAT(Month)InternalPraisefrom Ops.InternalPraisefromExecutiveCustomerPraiseSent toSr.CustomerPraiseSent toExecutiveInternalPraisefrom OtherDept.AssistAnotherDepartmentFindCreativeSolutionManageDownstreamIssueInternalPraisefrom Ops.AnchoraSituation5 positiveCSAT(Month)Idea toImproveAM Dept.CustomerPraiseSent toExecutiveCust.ExcellenceNominationUnder 2hr1stResp.Time(Month)DisplayEmpathyManageDownstreamIssueAnchoraSituationInternalPraisefromExecutiveCust.ExcellenceNominationAssistAnotherTeam20positiveCSAT(Month)20positiveCSAT(Month)FindCreativeSolutionGo AboveandBeyondCust.ExcellenceWinGo AboveandBeyondCustomerPraiseSent toSr.Under 2hr1stResp.Time(Month)50positiveCSAT(Month)AssistAnotherTeamDisplayEmpathy5 positiveCSAT(Month)Idea toImproveBergenIdea toImproveAM Dept.Diffuse aDifficultSituationIdea toImproveBergenDiffuse aDifficultSituationCust.ExcellenceWin50positiveCSAT(Month)InternalPraisefrom OtherDept.10positiveCSAT(Month)AssistAnotherDepartment10positiveCSAT(Month)InternalPraisefrom Ops.InternalPraisefromExecutiveCustomerPraiseSent toSr.CustomerPraiseSent toExecutiveInternalPraisefrom OtherDept.AssistAnotherDepartmentFindCreativeSolutionManageDownstreamIssueInternalPraisefrom Ops.AnchoraSituation5 positiveCSAT(Month)Idea toImproveAM Dept.CustomerPraiseSent toExecutiveCust.ExcellenceNominationUnder 2hr1stResp.Time(Month)DisplayEmpathyManageDownstreamIssueAnchoraSituationInternalPraisefromExecutiveCust.ExcellenceNominationAssistAnotherTeam20positiveCSAT(Month)20positiveCSAT(Month)FindCreativeSolutionGo AboveandBeyondCust.ExcellenceWin

AM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go Above and Beyond
  2. Customer Praise Sent to Sr.
  3. Under 2hr 1st Resp.Time (Month)
  4. 50 positive CSAT (Month)
  5. Assist Another Team
  6. Display Empathy
  7. 5 positive CSAT (Month)
  8. Idea to Improve Bergen
  9. Idea to Improve AM Dept.
  10. Diffuse a Difficult Situation
  11. Idea to Improve Bergen
  12. Diffuse a Difficult Situation
  13. Cust. Excellence Win
  14. 50 positive CSAT (Month)
  15. Internal Praise from Other Dept.
  16. 10 positive CSAT (Month)
  17. Assist Another Department
  18. 10 positive CSAT (Month)
  19. Internal Praise from Ops.
  20. Internal Praise from Executive
  21. Customer Praise Sent to Sr.
  22. Customer Praise Sent to Executive
  23. Internal Praise from Other Dept.
  24. Assist Another Department
  25. Find Creative Solution
  26. Manage Downstream Issue
  27. Internal Praise from Ops.
  28. Anchor a Situation
  29. 5 positive CSAT (Month)
  30. Idea to Improve AM Dept.
  31. Customer Praise Sent to Executive
  32. Cust. Excellence Nomination
  33. Under 2hr 1st Resp.Time (Month)
  34. Display Empathy
  35. Manage Downstream Issue
  36. Anchor a Situation
  37. Internal Praise from Executive
  38. Cust. Excellence Nomination
  39. Assist Another Team
  40. 20 positive CSAT (Month)
  41. 20 positive CSAT (Month)
  42. Find Creative Solution
  43. Go Above and Beyond
  44. Cust. Excellence Win