Go AboveandBeyond20positiveCSAT(Month)Cust.ExcellenceWinInternalPraisefromExecutiveCust.ExcellenceWinCust.ExcellenceNominationAssistAnotherDepartmentAssistAnotherDepartment20positiveCSAT(Month)10positiveCSAT(Month)InternalPraisefrom OtherDept.Cust.ExcellenceNomination50positiveCSAT(Month)50positiveCSAT(Month)Under 2hr1stResp.Time(Month)CustomerPraiseSent toSr.InternalPraisefrom Ops.5 positiveCSAT(Month)CustomerPraiseSent toExecutiveGo AboveandBeyondCustomerPraiseSent toSr.10positiveCSAT(Month)InternalPraisefrom Ops.DisplayEmpathyManageDownstreamIssue5 positiveCSAT(Month)DisplayEmpathyIdea toImproveAM Dept.Diffuse aDifficultSituationAnchoraSituationUnder 2hr1stResp.Time(Month)Idea toImproveBergenDiffuse aDifficultSituationFindCreativeSolutionIdea toImproveBergenAssistAnotherTeamIdea toImproveAM Dept.InternalPraisefromExecutiveAssistAnotherTeamManageDownstreamIssueFindCreativeSolutionInternalPraisefrom OtherDept.CustomerPraiseSent toExecutiveAnchoraSituationGo AboveandBeyond20positiveCSAT(Month)Cust.ExcellenceWinInternalPraisefromExecutiveCust.ExcellenceWinCust.ExcellenceNominationAssistAnotherDepartmentAssistAnotherDepartment20positiveCSAT(Month)10positiveCSAT(Month)InternalPraisefrom OtherDept.Cust.ExcellenceNomination50positiveCSAT(Month)50positiveCSAT(Month)Under 2hr1stResp.Time(Month)CustomerPraiseSent toSr.InternalPraisefrom Ops.5 positiveCSAT(Month)CustomerPraiseSent toExecutiveGo AboveandBeyondCustomerPraiseSent toSr.10positiveCSAT(Month)InternalPraisefrom Ops.DisplayEmpathyManageDownstreamIssue5 positiveCSAT(Month)DisplayEmpathyIdea toImproveAM Dept.Diffuse aDifficultSituationAnchoraSituationUnder 2hr1stResp.Time(Month)Idea toImproveBergenDiffuse aDifficultSituationFindCreativeSolutionIdea toImproveBergenAssistAnotherTeamIdea toImproveAM Dept.InternalPraisefromExecutiveAssistAnotherTeamManageDownstreamIssueFindCreativeSolutionInternalPraisefrom OtherDept.CustomerPraiseSent toExecutiveAnchoraSituation

AM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go Above and Beyond
  2. 20 positive CSAT (Month)
  3. Cust. Excellence Win
  4. Internal Praise from Executive
  5. Cust. Excellence Win
  6. Cust. Excellence Nomination
  7. Assist Another Department
  8. Assist Another Department
  9. 20 positive CSAT (Month)
  10. 10 positive CSAT (Month)
  11. Internal Praise from Other Dept.
  12. Cust. Excellence Nomination
  13. 50 positive CSAT (Month)
  14. 50 positive CSAT (Month)
  15. Under 2hr 1st Resp.Time (Month)
  16. Customer Praise Sent to Sr.
  17. Internal Praise from Ops.
  18. 5 positive CSAT (Month)
  19. Customer Praise Sent to Executive
  20. Go Above and Beyond
  21. Customer Praise Sent to Sr.
  22. 10 positive CSAT (Month)
  23. Internal Praise from Ops.
  24. Display Empathy
  25. Manage Downstream Issue
  26. 5 positive CSAT (Month)
  27. Display Empathy
  28. Idea to Improve AM Dept.
  29. Diffuse a Difficult Situation
  30. Anchor a Situation
  31. Under 2hr 1st Resp.Time (Month)
  32. Idea to Improve Bergen
  33. Diffuse a Difficult Situation
  34. Find Creative Solution
  35. Idea to Improve Bergen
  36. Assist Another Team
  37. Idea to Improve AM Dept.
  38. Internal Praise from Executive
  39. Assist Another Team
  40. Manage Downstream Issue
  41. Find Creative Solution
  42. Internal Praise from Other Dept.
  43. Customer Praise Sent to Executive
  44. Anchor a Situation