Under 2hr1stResp.Time(Month)Go AboveandBeyond5 positiveCSAT(Month)AnchoraSituationCustomerPraiseSent toSr.Idea toImproveAM Dept.Cust.ExcellenceNominationFindCreativeSolution10positiveCSAT(Month)AssistAnotherTeamAssistAnotherDepartment50positiveCSAT(Month)InternalPraisefromExecutive10positiveCSAT(Month)ManageDownstreamIssueCustomerPraiseSent toSr.DisplayEmpathyInternalPraisefrom OtherDept.Idea toImproveBergen20positiveCSAT(Month)AnchoraSituationCust.ExcellenceWinCustomerPraiseSent toExecutive50positiveCSAT(Month)InternalPraisefrom Ops.InternalPraisefrom OtherDept.InternalPraisefrom Ops.Diffuse aDifficultSituationAssistAnotherDepartmentCust.ExcellenceWinCust.ExcellenceNominationCustomerPraiseSent toExecutiveDisplayEmpathyUnder 2hr1stResp.Time(Month)Idea toImproveBergenIdea toImproveAM Dept.FindCreativeSolution20positiveCSAT(Month)AssistAnotherTeamManageDownstreamIssueInternalPraisefromExecutiveGo AboveandBeyondDiffuse aDifficultSituation5 positiveCSAT(Month)Under 2hr1stResp.Time(Month)Go AboveandBeyond5 positiveCSAT(Month)AnchoraSituationCustomerPraiseSent toSr.Idea toImproveAM Dept.Cust.ExcellenceNominationFindCreativeSolution10positiveCSAT(Month)AssistAnotherTeamAssistAnotherDepartment50positiveCSAT(Month)InternalPraisefromExecutive10positiveCSAT(Month)ManageDownstreamIssueCustomerPraiseSent toSr.DisplayEmpathyInternalPraisefrom OtherDept.Idea toImproveBergen20positiveCSAT(Month)AnchoraSituationCust.ExcellenceWinCustomerPraiseSent toExecutive50positiveCSAT(Month)InternalPraisefrom Ops.InternalPraisefrom OtherDept.InternalPraisefrom Ops.Diffuse aDifficultSituationAssistAnotherDepartmentCust.ExcellenceWinCust.ExcellenceNominationCustomerPraiseSent toExecutiveDisplayEmpathyUnder 2hr1stResp.Time(Month)Idea toImproveBergenIdea toImproveAM Dept.FindCreativeSolution20positiveCSAT(Month)AssistAnotherTeamManageDownstreamIssueInternalPraisefromExecutiveGo AboveandBeyondDiffuse aDifficultSituation5 positiveCSAT(Month)

AM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Under 2hr 1st Resp.Time (Month)
  2. Go Above and Beyond
  3. 5 positive CSAT (Month)
  4. Anchor a Situation
  5. Customer Praise Sent to Sr.
  6. Idea to Improve AM Dept.
  7. Cust. Excellence Nomination
  8. Find Creative Solution
  9. 10 positive CSAT (Month)
  10. Assist Another Team
  11. Assist Another Department
  12. 50 positive CSAT (Month)
  13. Internal Praise from Executive
  14. 10 positive CSAT (Month)
  15. Manage Downstream Issue
  16. Customer Praise Sent to Sr.
  17. Display Empathy
  18. Internal Praise from Other Dept.
  19. Idea to Improve Bergen
  20. 20 positive CSAT (Month)
  21. Anchor a Situation
  22. Cust. Excellence Win
  23. Customer Praise Sent to Executive
  24. 50 positive CSAT (Month)
  25. Internal Praise from Ops.
  26. Internal Praise from Other Dept.
  27. Internal Praise from Ops.
  28. Diffuse a Difficult Situation
  29. Assist Another Department
  30. Cust. Excellence Win
  31. Cust. Excellence Nomination
  32. Customer Praise Sent to Executive
  33. Display Empathy
  34. Under 2hr 1st Resp.Time (Month)
  35. Idea to Improve Bergen
  36. Idea to Improve AM Dept.
  37. Find Creative Solution
  38. 20 positive CSAT (Month)
  39. Assist Another Team
  40. Manage Downstream Issue
  41. Internal Praise from Executive
  42. Go Above and Beyond
  43. Diffuse a Difficult Situation
  44. 5 positive CSAT (Month)