50positiveCSAT(Month)20positiveCSAT(Month)InternalPraisefromExecutiveCustomerPraiseSent toExecutive50positiveCSAT(Month)AssistAnotherTeamAssistAnotherDepartmentAnchoraSituationCust.ExcellenceWinAnchoraSituationUnder 2hr1stResp.Time(Month)Idea toImproveAM Dept.5 positiveCSAT(Month)ManageDownstreamIssueManageDownstreamIssueGo AboveandBeyondInternalPraisefrom OtherDept.Under 2hr1stResp.Time(Month)InternalPraisefrom Ops.20positiveCSAT(Month)AssistAnotherTeamAssistAnotherDepartmentInternalPraisefrom OtherDept.InternalPraisefrom Ops.5 positiveCSAT(Month)FindCreativeSolutionDisplayEmpathyCustomerPraiseSent toExecutiveDisplayEmpathyDiffuse aDifficultSituationIdea toImproveAM Dept.CustomerPraiseSent toSr.Cust.ExcellenceNominationDiffuse aDifficultSituation10positiveCSAT(Month)Cust.ExcellenceWinIdea toImproveBergenFindCreativeSolution10positiveCSAT(Month)Cust.ExcellenceNominationCustomerPraiseSent toSr.InternalPraisefromExecutiveIdea toImproveBergenGo AboveandBeyond50positiveCSAT(Month)20positiveCSAT(Month)InternalPraisefromExecutiveCustomerPraiseSent toExecutive50positiveCSAT(Month)AssistAnotherTeamAssistAnotherDepartmentAnchoraSituationCust.ExcellenceWinAnchoraSituationUnder 2hr1stResp.Time(Month)Idea toImproveAM Dept.5 positiveCSAT(Month)ManageDownstreamIssueManageDownstreamIssueGo AboveandBeyondInternalPraisefrom OtherDept.Under 2hr1stResp.Time(Month)InternalPraisefrom Ops.20positiveCSAT(Month)AssistAnotherTeamAssistAnotherDepartmentInternalPraisefrom OtherDept.InternalPraisefrom Ops.5 positiveCSAT(Month)FindCreativeSolutionDisplayEmpathyCustomerPraiseSent toExecutiveDisplayEmpathyDiffuse aDifficultSituationIdea toImproveAM Dept.CustomerPraiseSent toSr.Cust.ExcellenceNominationDiffuse aDifficultSituation10positiveCSAT(Month)Cust.ExcellenceWinIdea toImproveBergenFindCreativeSolution10positiveCSAT(Month)Cust.ExcellenceNominationCustomerPraiseSent toSr.InternalPraisefromExecutiveIdea toImproveBergenGo AboveandBeyond

AM Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 50 positive CSAT (Month)
  2. 20 positive CSAT (Month)
  3. Internal Praise from Executive
  4. Customer Praise Sent to Executive
  5. 50 positive CSAT (Month)
  6. Assist Another Team
  7. Assist Another Department
  8. Anchor a Situation
  9. Cust. Excellence Win
  10. Anchor a Situation
  11. Under 2hr 1st Resp.Time (Month)
  12. Idea to Improve AM Dept.
  13. 5 positive CSAT (Month)
  14. Manage Downstream Issue
  15. Manage Downstream Issue
  16. Go Above and Beyond
  17. Internal Praise from Other Dept.
  18. Under 2hr 1st Resp.Time (Month)
  19. Internal Praise from Ops.
  20. 20 positive CSAT (Month)
  21. Assist Another Team
  22. Assist Another Department
  23. Internal Praise from Other Dept.
  24. Internal Praise from Ops.
  25. 5 positive CSAT (Month)
  26. Find Creative Solution
  27. Display Empathy
  28. Customer Praise Sent to Executive
  29. Display Empathy
  30. Diffuse a Difficult Situation
  31. Idea to Improve AM Dept.
  32. Customer Praise Sent to Sr.
  33. Cust. Excellence Nomination
  34. Diffuse a Difficult Situation
  35. 10 positive CSAT (Month)
  36. Cust. Excellence Win
  37. Idea to Improve Bergen
  38. Find Creative Solution
  39. 10 positive CSAT (Month)
  40. Cust. Excellence Nomination
  41. Customer Praise Sent to Sr.
  42. Internal Praise from Executive
  43. Idea to Improve Bergen
  44. Go Above and Beyond