Any call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshCaller doesn’tknow what theissue really isas the bosshad them callAnimal makinganimal noises inthe background.Why is that evenat a cardealership?Dealer’sfirst saleAsking them totalk to theiraccountant andthey are theaccountantHasn’tupdated inmore than4 monthsCalling anOKI anythingbut “OKIData”“I am aprogrammer,‘this’ shouldbe reallyeasy.”Another CSRalso workingwith the sameCID at thesame time butdifferent callerExplainingsimple interestto dealer /dealer’scustomerUsing ahotspot torun theirbusinessScreamingor fightingin thebackgroundWork withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forCalling dealerand have topress anumber of adepartmentAsks foranother CSRby desknumberCalls for anissue not evenremotelyrelated toFrazer orselling carsCaller putsyou on holdand youhave to callthem backBeing inGreen formore than10 minutesAsks foraccounting butonly needs tomake apaymentDealershipis husbandand wifeteamTalkingthrough atranslatorHow tocancela saleCurse ofthemorningmeeting“Whatforms do Ineed toprint?”Issue resolveson its ownwhen you pickup or as soonas you connect“How doI printforms?”Retrievingand saving aprospect toprint formsfor a prospect"I thoughtFrazerupdateddaily?"Work witha CID<1000Windowstrying to usethe OkidataESC driverCalled bythe wrongnameConstantlyminimizingtask bar thatwill not staymaximized'I didn'tknowFrazer hadAccounting'"This is aquickquestion."It's not.Desktopfilledentirelywith iconsCallerhangs uponaccidentNeeds aserver swap.Verificationon file.Talkingwith foodin theirmouthMileageprintingincorrectlyDealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Wrestlingfor themouse“I don’thave __form.” But,they do.Why do thesecustomer allhavebalances?(All OF deals)“My websiteisn’t gettingmy pictures.”Needs aserver swap.No ownershipverificationon fileCalleranswerstheir ownquestionHour longcall. Youearnedthis.SidekicksetupImmediatelyasks for helpdesk # uponansweringNSFW oncaller’scomputerAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshCaller doesn’tknow what theissue really isas the bosshad them callAnimal makinganimal noises inthe background.Why is that evenat a cardealership?Dealer’sfirst saleAsking them totalk to theiraccountant andthey are theaccountantHasn’tupdated inmore than4 monthsCalling anOKI anythingbut “OKIData”“I am aprogrammer,‘this’ shouldbe reallyeasy.”Another CSRalso workingwith the sameCID at thesame time butdifferent callerExplainingsimple interestto dealer /dealer’scustomerUsing ahotspot torun theirbusinessScreamingor fightingin thebackgroundWork withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forCalling dealerand have topress anumber of adepartmentAsks foranother CSRby desknumberCalls for anissue not evenremotelyrelated toFrazer orselling carsCaller putsyou on holdand youhave to callthem backBeing inGreen formore than10 minutesAsks foraccounting butonly needs tomake apaymentDealershipis husbandand wifeteamTalkingthrough atranslatorHow tocancela saleCurse ofthemorningmeeting“Whatforms do Ineed toprint?”Issue resolveson its ownwhen you pickup or as soonas you connect“How doI printforms?”Retrievingand saving aprospect toprint formsfor a prospect"I thoughtFrazerupdateddaily?"Work witha CID<1000Windowstrying to usethe OkidataESC driverCalled bythe wrongnameConstantlyminimizingtask bar thatwill not staymaximized'I didn'tknowFrazer hadAccounting'"This is aquickquestion."It's not.Desktopfilledentirelywith iconsCallerhangs uponaccidentNeeds aserver swap.Verificationon file.Talkingwith foodin theirmouthMileageprintingincorrectlyDealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Wrestlingfor themouse“I don’thave __form.” But,they do.Why do thesecustomer allhavebalances?(All OF deals)“My websiteisn’t gettingmy pictures.”Needs aserver swap.No ownershipverificationon fileCalleranswerstheir ownquestionHour longcall. Youearnedthis.SidekicksetupImmediatelyasks for helpdesk # uponansweringNSFW oncaller’scomputer

2022 Frazer CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
  2. Caller doesn’t know what the issue really is as the boss had them call
  3. Animal making animal noises in the background. Why is that even at a car dealership?
  4. Dealer’s first sale
  5. Asking them to talk to their accountant and they are the accountant
  6. Hasn’t updated in more than 4 months
  7. Calling an OKI anything but “OKI Data”
  8. “I am a programmer, ‘this’ should be really easy.”
  9. Another CSR also working with the same CID at the same time but different caller
  10. Explaining simple interest to dealer / dealer’s customer
  11. Using a hotspot to run their business
  12. Screaming or fighting in the background
  13. Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
  14. Calling dealer and have to press a number of a department
  15. Asks for another CSR by desk number
  16. Calls for an issue not even remotely related to Frazer or selling cars
  17. Caller puts you on hold and you have to call them back
  18. Being in Green for more than 10 minutes
  19. Asks for accounting but only needs to make a payment
  20. Dealership is husband and wife team
  21. Talking through a translator
  22. How to cancel a sale
  23. Curse of the morning meeting
  24. “What forms do I need to print?”
  25. Issue resolves on its own when you pick up or as soon as you connect
  26. “How do I print forms?”
  27. Retrieving and saving a prospect to print forms for a prospect
  28. "I thought Frazer updated daily?"
  29. Work with a CID <1000
  30. Windows trying to use the Okidata ESC driver
  31. Called by the wrong name
  32. Constantly minimizing task bar that will not stay maximized
  33. 'I didn't know Frazer had Accounting'
  34. "This is a quick question." It's not.
  35. Desktop filled entirely with icons
  36. Caller hangs up on accident
  37. Needs a server swap. Verification on file.
  38. Talking with food in their mouth
  39. Mileage printing incorrectly
  40. Dealer asks to connect for something that can be explained in less time than it takes to connect.
  41. Wrestling for the mouse
  42. “I don’t have __ form.” But, they do.
  43. Why do these customer all have balances? (All OF deals)
  44. “My website isn’t getting my pictures.”
  45. Needs a server swap. No ownership verification on file
  46. Caller answers their own question
  47. Hour long call. You earned this.
  48. Sidekick setup
  49. Immediately asks for help desk # upon answering
  50. NSFW on caller’s computer