(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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How to cancel a sale
Calls for an issue not even remotely related to Frazer or selling cars
Talking through a translator
Curse of the morning meeting
Dealer’s first sale
Hasn’t updated in more than 4 months
Asks for another CSR by desk number
“I don’t have __ form.” But, they do.
“How do I print forms?”
'I didn't know Frazer had Accounting'
Dealer asks to connect for something that can be explained in less time than it takes to connect.
Needs a server swap. No ownership verification on file
Calling dealer and have to press a number of a department
Constantly minimizing task bar that will not stay maximized
Needs a server swap. Verification on file.
Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
Immediately asks for help desk # upon answering
Explaining simple interest to dealer / dealer’s customer
Why do these customer all have balances? (All OF deals)
Desktop filled entirely with icons
Talking with food in their mouth
Caller hangs up on accident
"This is a quick question." It's not.
Dealership is husband and wife team
Being in Green for more than 10 minutes
Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
Windows trying to use the Okidata ESC driver
Caller answers their own question
Using a hotspot to run their business
Wrestling for the mouse
Screaming or fighting in the background
Calling an OKI anything but “OKI Data”
Animal making animal noises in the background. Why is that even at a car dealership?
“What forms do I need to print?”
NSFW on caller’s computer
“My website isn’t getting my pictures.”
Asks for accounting but only needs to make a payment
Retrieving and saving a prospect to print forms for a prospect
Caller doesn’t know what the issue really is as the boss had them call
Issue resolves on its own when you pick up or as soon as you connect
Mileage printing incorrectly
Sidekick setup
Asking them to talk to their accountant and they are the accountant
Called by the wrong name
Hour long call. You earned this.
Another CSR also working with the same CID at the same time but different caller
Work with a CID <1000
“I am a programmer, ‘this’ should be really easy.”
Caller puts you on hold and you have to call them back
