Talkingthrough atranslatorDealer’sfirst saleCalling anOKI anythingbut “OKIData”Why do thesecustomer allhavebalances?(All OF deals)Using ahotspot torun theirbusinessCalling dealerand have topress anumber of adepartmentAnother CSRalso workingwith the sameCID at thesame time butdifferent caller“My websiteisn’t gettingmy pictures.”Retrievingand saving aprospect toprint formsfor a prospectBeing inGreen formore than10 minutesDealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Asks foranother CSRby desknumber“How doI printforms?”Mileageprintingincorrectly"This is aquickquestion."It's not.Work witha CID<1000Screamingor fightingin thebackgroundCalls for anissue not evenremotelyrelated toFrazer orselling cars"I thoughtFrazerupdateddaily?"Talkingwith foodin theirmouthIssue resolveson its ownwhen you pickup or as soonas you connectHour longcall. Youearnedthis.Animal makinganimal noises inthe background.Why is that evenat a cardealership?“I am aprogrammer,‘this’ shouldbe reallyeasy.”Caller putsyou on holdand youhave to callthem backHasn’tupdated inmore than4 monthsCallerhangs uponaccidentExplainingsimple interestto dealer /dealer’scustomerNSFW oncaller’scomputerAsking them totalk to theiraccountant andthey are theaccountantAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshWrestlingfor themouseSidekicksetup“I don’thave __form.” But,they do.Called bythe wrongnameNeeds aserver swap.Verificationon file.Work withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forDealershipis husbandand wifeteamCurse ofthemorningmeeting“Whatforms do Ineed toprint?”Asks foraccounting butonly needs tomake apaymentHow tocancela saleCalleranswerstheir ownquestionConstantlyminimizingtask bar thatwill not staymaximizedCaller doesn’tknow what theissue really isas the bosshad them callWindowstrying to usethe OkidataESC driverDesktopfilledentirelywith iconsNeeds aserver swap.No ownershipverificationon file'I didn'tknowFrazer hadAccounting'Immediatelyasks for helpdesk # uponansweringTalkingthrough atranslatorDealer’sfirst saleCalling anOKI anythingbut “OKIData”Why do thesecustomer allhavebalances?(All OF deals)Using ahotspot torun theirbusinessCalling dealerand have topress anumber of adepartmentAnother CSRalso workingwith the sameCID at thesame time butdifferent caller“My websiteisn’t gettingmy pictures.”Retrievingand saving aprospect toprint formsfor a prospectBeing inGreen formore than10 minutesDealer asks toconnect forsomething that canbe explained in lesstime than it takes toconnect.Asks foranother CSRby desknumber“How doI printforms?”Mileageprintingincorrectly"This is aquickquestion."It's not.Work witha CID<1000Screamingor fightingin thebackgroundCalls for anissue not evenremotelyrelated toFrazer orselling cars"I thoughtFrazerupdateddaily?"Talkingwith foodin theirmouthIssue resolveson its ownwhen you pickup or as soonas you connectHour longcall. Youearnedthis.Animal makinganimal noises inthe background.Why is that evenat a cardealership?“I am aprogrammer,‘this’ shouldbe reallyeasy.”Caller putsyou on holdand youhave to callthem backHasn’tupdated inmore than4 monthsCallerhangs uponaccidentExplainingsimple interestto dealer /dealer’scustomerNSFW oncaller’scomputerAsking them totalk to theiraccountant andthey are theaccountantAny call where theyuse the followingwordsinterchangeably:backup, install,download, update,upload, restore, orrefreshWrestlingfor themouseSidekicksetup“I don’thave __form.” But,they do.Called bythe wrongnameNeeds aserver swap.Verificationon file.Work withdealership with‘fun’ namespelling, ie.Xtreme, Uniq,Kars, 4=forDealershipis husbandand wifeteamCurse ofthemorningmeeting“Whatforms do Ineed toprint?”Asks foraccounting butonly needs tomake apaymentHow tocancela saleCalleranswerstheir ownquestionConstantlyminimizingtask bar thatwill not staymaximizedCaller doesn’tknow what theissue really isas the bosshad them callWindowstrying to usethe OkidataESC driverDesktopfilledentirelywith iconsNeeds aserver swap.No ownershipverificationon file'I didn'tknowFrazer hadAccounting'Immediatelyasks for helpdesk # uponanswering

2022 Frazer CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
  1. Talking through a translator
  2. Dealer’s first sale
  3. Calling an OKI anything but “OKI Data”
  4. Why do these customer all have balances? (All OF deals)
  5. Using a hotspot to run their business
  6. Calling dealer and have to press a number of a department
  7. Another CSR also working with the same CID at the same time but different caller
  8. “My website isn’t getting my pictures.”
  9. Retrieving and saving a prospect to print forms for a prospect
  10. Being in Green for more than 10 minutes
  11. Dealer asks to connect for something that can be explained in less time than it takes to connect.
  12. Asks for another CSR by desk number
  13. “How do I print forms?”
  14. Mileage printing incorrectly
  15. "This is a quick question." It's not.
  16. Work with a CID <1000
  17. Screaming or fighting in the background
  18. Calls for an issue not even remotely related to Frazer or selling cars
  19. "I thought Frazer updated daily?"
  20. Talking with food in their mouth
  21. Issue resolves on its own when you pick up or as soon as you connect
  22. Hour long call. You earned this.
  23. Animal making animal noises in the background. Why is that even at a car dealership?
  24. “I am a programmer, ‘this’ should be really easy.”
  25. Caller puts you on hold and you have to call them back
  26. Hasn’t updated in more than 4 months
  27. Caller hangs up on accident
  28. Explaining simple interest to dealer / dealer’s customer
  29. NSFW on caller’s computer
  30. Asking them to talk to their accountant and they are the accountant
  31. Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
  32. Wrestling for the mouse
  33. Sidekick setup
  34. “I don’t have __ form.” But, they do.
  35. Called by the wrong name
  36. Needs a server swap. Verification on file.
  37. Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
  38. Dealership is husband and wife team
  39. Curse of the morning meeting
  40. “What forms do I need to print?”
  41. Asks for accounting but only needs to make a payment
  42. How to cancel a sale
  43. Caller answers their own question
  44. Constantly minimizing task bar that will not stay maximized
  45. Caller doesn’t know what the issue really is as the boss had them call
  46. Windows trying to use the Okidata ESC driver
  47. Desktop filled entirely with icons
  48. Needs a server swap. No ownership verification on file
  49. 'I didn't know Frazer had Accounting'
  50. Immediately asks for help desk # upon answering