(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Calls for an issue not even remotely related to Frazer or selling cars
Caller puts you on hold and you have to call them back
Work with dealership with ‘fun’ name spelling, ie. Xtreme, Uniq, Kars, 4=for
Asks for another CSR by desk number
Mileage printing incorrectly
Talking through a translator
Needs a server swap. No ownership verification on file
“I don’t have __ form.” But, they do.
'I didn't know Frazer had Accounting'
Calling dealer and have to press a number of a department
How to cancel a sale
Using a hotspot to run their business
Work with a CID <1000
“I am a programmer, ‘this’ should be really easy.”
Dealership is husband and wife team
Caller answers their own question
Constantly minimizing task bar that will not stay maximized
“How do I print forms?”
Dealer asks to connect for something that can be explained in less time than it takes to connect.
Needs a server swap. Verification on file.
Another CSR also working with the same CID at the same time but different caller
Being in Green for more than 10 minutes
Hasn’t updated in more than 4 months
Issue resolves on its own when you pick up or as soon as you connect
Caller hangs up on accident
Asks for accounting but only needs to make a payment
Sidekick setup
"I thought Frazer updated daily?"
Screaming or fighting in the background
Curse of the morning meeting
“My website isn’t getting my pictures.”
Immediately asks for help desk # upon answering
Called by the wrong name
Animal making animal noises in the background. Why is that even at a car dealership?
Windows trying to use the Okidata ESC driver
Caller doesn’t know what the issue really is as the boss had them call
Any call where they use the following words interchangeably: backup, install, download, update, upload, restore, or refresh
Desktop filled entirely with icons
Hour long call. You earned this.
“What forms do I need to print?”
Calling an OKI anything but “OKI Data”
Explaining simple interest to dealer / dealer’s customer
Retrieving and saving a prospect to print forms for a prospect
Why do these customer all have balances? (All OF deals)
Talking with food in their mouth
Asking them to talk to their accountant and they are the accountant
