(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Client indicated they were 'shopping around'
Agent made a supporting statement to client about Sterling's benefits
Client was calling from WI
Client asked for a free consultation
Agent built trust during fact finding
Agent mirrored a phrase the client gave during fact finding
Heard Agent set a roadmap in introduction to client call
Agent provided roadmap within 2 minutes
Agent established rapport during fact finding
Agent used verbal affirmations like 'I see', 'I know', 'Sure', or 'I understand'
Client rushed into fact finding and details before roadmap was set by agent
Agent built trust in Sterling
Client asked to speak with a specific attorney
Agent asked appropriate questions to prob client for details
Agent demonstrated concern for client during fact finding
