(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Agent reframed the clients issue
Client asked for a free consultation
Heard Agent set a roadmap in introduction to client call
Client rushed into fact finding and details before roadmap was set by agent
Agent made a supporting statement to client about Sterling's benefits
Agent mirrored a phrase the client gave during fact finding
Client was calling from WI
Client asked to speak with a specific attorney
Agent scheduled with an Attorney
Agent built trust during fact finding
Agent asked appropriate questions to prob client for details
Agent provided roadmap within 2 minutes
Client asked to speak with a specific CSS Agent
Agent provided roadmap within 3 minutes
Agent used verbal affirmations like 'I see', 'I know', 'Sure', or 'I understand'
Client was calling from IL
Caller was hesitant to answer questions
Agent demonstrated concern for client during fact finding
