(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Agent demonstrated concern for client during fact finding
Agent reframed the clients issue
Agent used paraphrasing to show understanding
Agent built trust during fact finding
Caller was hesitant to answer questions
Client was calling from IL
Agent built trust in Sterling
Client indicated they were 'shopping around'
Agent provided roadmap within 3 minutes
Agent scheduled with an Attorney
Client rushed into fact finding and details before roadmap was set by agent
Client was calling from WI
Client asked to speak with a specific CSS Agent
Agent asked appropriate questions to prob client for details
Agent provided roadmap within 1 minute
Agent made a supporting statement to client about Sterling's benefits
Client had an endless amount of objections
Agent established rapport during fact finding
Heard Agent set a roadmap in introduction to client call
Client asked to speak with a specific attorney
Client asked for a free consultation
Agent provided roadmap within 2 minutes
Agent used verbal affirmations like 'I see', 'I know', 'Sure', or 'I understand'
Agent mirrored a phrase the client gave during fact finding
