(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Agent established rapport during fact finding
Agent mirrored a phrase the client gave during fact finding
Client rushed into fact finding and details before roadmap was set by agent
Agent used verbal affirmations like 'I see', 'I know', 'Sure', or 'I understand'
Client asked for a free consultation
Agent set the PC at ease at least once
Client asked to speak with a specific attorney
Agent scheduled with an Attorney
Agent asked appropriate questions to prob client for details
Agent demonstrated concern for client during fact finding
Agent built trust during fact finding
Agent made a supporting statement to client about Sterling's benefits
Client indicated they were 'shopping around'
Agent tied back to what PC was saying
Caller was hesitant to answer questions
Agent reframed the clients issue
Agent used paraphrasing to show understanding
Client had at least one objection
Client was calling from WI
Agent used 2 or more Sterling uniques in building assurance
Client asked to speak with a specific CSS Agent
Heard Agent set a roadmap in introduction to client call
