(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client rushed into fact finding and details before roadmap was set by agent
Agent reframed the clients issue
Agent tied back to what PC was saying
Agent used verbal affirmations like 'I see', 'I know', 'Sure', or 'I understand'
Agent built trust during fact finding
Client was calling from WI
Agent made a supporting statement to client about Sterling's benefits
Client was calling from IL
Heard Agent set a roadmap in introduction to client call
Agent mirrored a phrase the client gave during fact finding
Agent used paraphrasing to show understanding
Agent established rapport during fact finding
Agent set the PC at ease at least once
Agent asked appropriate questions to prob client for details
Client indicated they were 'shopping around'
Client asked to speak with a specific CSS Agent
Agent scheduled with an Attorney
Client asked for a free consultation
Client had at least one objection
Caller was hesitant to answer questions
Agent demonstrated concern for client during fact finding
Agent assured PC we are the solution
Client asked to speak with a specific attorney
Agent used 2 or more Sterling uniques in building assurance
