You areput onholdDogs barking inthebackground;babies crying;kids interruptionThank youforanswering!!Agent wantsto tell a supehow greatyou are!"I am sorryI didn'tcatch yourname"Avalon WaterwaysEurope Booking(phoneticallyrecapping thenames of course!)You de-escalateda callAirschedulechangesAgentappreciatesyou!Tripleback tobackbooking!!KidsinterruptingAdd air(phoneticallyrecappingthe names ofcourse!)OMGworstsongEVER!!!!GlobusIndependenceBooking(phoneticallyrecapping thenames of course!)OMG "yourname here"I'm so happyto get you!"I have aquestion aboutair, can you helpwith that or do Ihave to call theairlines""I held for anhour to find outthe tour is soldout when it saidto please call"It's yourfavouritesong!!!!omg theholdmusicis …….DeadAirNamechangeYou makethe agentlaughAudioIssueAgent toldthe clients tocall in forinformation!SouthAmericaBookingBabiescryingApplydeposit/finalpayment(using thehealth check!)Agentmakesyou laughThisschedulechangewon’t workHoldtimes areso longBack tobackbookingCan I checkif anotheragent needsyou?You areput onholdDogs barking inthebackground;babies crying;kids interruptionThank youforanswering!!Agent wantsto tell a supehow greatyou are!"I am sorryI didn'tcatch yourname"Avalon WaterwaysEurope Booking(phoneticallyrecapping thenames of course!)You de-escalateda callAirschedulechangesAgentappreciatesyou!Tripleback tobackbooking!!KidsinterruptingAdd air(phoneticallyrecappingthe names ofcourse!)OMGworstsongEVER!!!!GlobusIndependenceBooking(phoneticallyrecapping thenames of course!)OMG "yourname here"I'm so happyto get you!"I have aquestion aboutair, can you helpwith that or do Ihave to call theairlines""I held for anhour to find outthe tour is soldout when it saidto please call"It's yourfavouritesong!!!!omg theholdmusicis …….DeadAirNamechangeYou makethe agentlaughAudioIssueAgent toldthe clients tocall in forinformation!SouthAmericaBookingBabiescryingApplydeposit/finalpayment(using thehealth check!)Agentmakesyou laughThisschedulechangewon’t workHoldtimes areso longBack tobackbookingCan I checkif anotheragent needsyou?

Call Flow Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You are put on hold
  2. Dogs barking in the background; babies crying; kids interruption
  3. Thank you for answering!!
  4. Agent wants to tell a supe how great you are!
  5. "I am sorry I didn't catch your name"
  6. Avalon Waterways Europe Booking (phonetically recapping the names of course!)
  7. You de-escalated a call
  8. Air schedule changes
  9. Agent appreciates you!
  10. Triple back to back booking!!
  11. Kids interrupting
  12. Add air (phonetically recapping the names of course!)
  13. OMG worst song EVER!!!!
  14. Globus Independence Booking (phonetically recapping the names of course!)
  15. OMG "your name here" I'm so happy to get you!
  16. "I have a question about air, can you help with that or do I have to call the airlines"
  17. "I held for an hour to find out the tour is sold out when it said to please call"
  18. It's your favourite song!!!!
  19. omg the hold music is …….
  20. Dead Air
  21. Name change
  22. You make the agent laugh
  23. Audio Issue
  24. Agent told the clients to call in for information!
  25. South America Booking
  26. Babies crying
  27. Apply deposit/final payment (using the health check!)
  28. Agent makes you laugh
  29. This schedule change won’t work
  30. Hold times are so long
  31. Back to back booking
  32. Can I check if another agent needs you?