Call Flow Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Kids interrupting
2. Agent appreciates you!
3. Air schedule changes
4. Globus Independence Booking (phonetically recapping the names of course!)
5. Hold times are so long
6. Agent makes you laugh
7. Apply deposit/final payment (using the health check!)
8. omg the hold music is …….
9. "I am sorry I didn't catch your name"
10. "I have a question about air, can you help with that or do I have to call the airlines"
11. Dead Air
12. Agent wants to tell a supe how great you are!
13. You make the agent laugh
14. Thank you for answering!!
15. It's your favourite song!!!!
16. You de-escalated a call
17. Can I check if another agent needs you?
18. Back to back booking
19. OMG "your name here" I'm so happy to get you!
20. Add air (phonetically recapping the names of course!)
21. Audio Issue
22. This schedule change won’t work
23. Triple back to back booking!!
24. Agent told the clients to call in for information!
25. You are put on hold
26. Name change
27. Babies crying
28. "I held for an hour to find out the tour is sold out when it said to please call"
29. South America Booking
30. Dogs barking in the background; babies crying; kids interruption
31. Avalon Waterways Europe Booking (phonetically recapping the names of course!)
32. OMG worst song EVER!!!!