Call Flow Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent wants to tell a supe how great you are!
2. Kids interrupting
3. Agent told the clients to call in for information!
4. Hold times are so long
5. This schedule change won’t work
6. You make the agent laugh
7. Apply deposit/final payment (using the health check!)
8. Dead Air
9. Add air (phonetically recapping the names of course!)
10. "I held for an hour to find out the tour is sold out when it said to please call"
11. Air schedule changes
12. Agent makes you laugh
13. Name change
14. OMG worst song EVER!!!!
15. Agent appreciates you!
16. It's your favourite song!!!!
17. Can I check if another agent needs you?
18. omg the hold music is …….
19. "I have a question about air, can you help with that or do I have to call the airlines"
20. OMG "your name here" I'm so happy to get you!
21. Audio Issue
22. Back to back booking
23. South America Booking
24. You de-escalated a call
25. You are put on hold
26. Dogs barking in the background; babies crying; kids interruption
27. Globus Independence Booking (phonetically recapping the names of course!)
28. "I am sorry I didn't catch your name"
29. Thank you for answering!!
30. Babies crying
31. Triple back to back booking!!
32. Avalon Waterways Europe Booking (phonetically recapping the names of course!)