Call Flow Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Globus Independence Booking (phonetically recapping the names of course!)
2. This schedule change won’t work
3. Triple back to back booking!!
4. Back to back booking
5. Kids interrupting
6. Agent makes you laugh
7. omg the hold music is …….
8. "I held for an hour to find out the tour is sold out when it said to please call"
9. OMG "your name here" I'm so happy to get you!
10. You are put on hold
11. Dogs barking in the background; babies crying; kids interruption
12. You de-escalated a call
13. Babies crying
14. Can I check if another agent needs you?
15. Add air (phonetically recapping the names of course!)
16. Agent appreciates you!
17. OMG worst song EVER!!!!
18. Apply deposit/final payment (using the health check!)
19. Hold times are so long
20. It's your favourite song!!!!
21. South America Booking
22. "I have a question about air, can you help with that or do I have to call the airlines"
23. You make the agent laugh
24. Air schedule changes
25. "I am sorry I didn't catch your name"
26. Agent told the clients to call in for information!
27. Thank you for answering!!
28. Dead Air
29. Agent wants to tell a supe how great you are!
30. Name change
31. Avalon Waterways Europe Booking (phonetically recapping the names of course!)
32. Audio Issue