Call Flow Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Agent appreciates you!
2. Globus Independence Booking (phonetically recapping the names of course!)
3. Thank you for answering!!
4. Agent wants to tell a supe how great you are!
5. You make the agent laugh
6. Can I check if another agent needs you?
7. Audio Issue
8. You are put on hold
9. Avalon Waterways Europe Booking (phonetically recapping the names of course!)
10. Add air (phonetically recapping the names of course!)
11. "I have a question about air, can you help with that or do I have to call the airlines"
12. "I held for an hour to find out the tour is sold out when it said to please call"
13. Hold times are so long
14. Agent told the clients to call in for information!
15. Babies crying
16. You de-escalated a call
17. Back to back booking
18. omg the hold music is …….
19. Dead Air
20. "I am sorry I didn't catch your name"
21. Triple back to back booking!!
22. OMG "your name here" I'm so happy to get you!
23. This schedule change won’t work
24. OMG worst song EVER!!!!
25. Agent makes you laugh
26. Dogs barking in the background; babies crying; kids interruption
27. Apply deposit/final payment (using the health check!)
28. It's your favourite song!!!!
29. Name change
30. South America Booking
31. Kids interrupting
32. Air schedule changes