Call Flow Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. omg the hold music is …….
2. Can I check if another agent needs you?
3. "I am sorry I didn't catch your name"
4. Dead Air
5. It's your favourite song!!!!
6. South America Booking
7. "I have a question about air, can you help with that or do I have to call the airlines"
8. Agent makes you laugh
9. You de-escalated a call
10. Agent appreciates you!
11. Air schedule changes
12. Globus Independence Booking (phonetically recapping the names of course!)
13. Add air (phonetically recapping the names of course!)
14. You are put on hold
15. Dogs barking in the background; babies crying; kids interruption
16. This schedule change won’t work
17. Hold times are so long
18. Apply deposit/final payment (using the health check!)
19. Kids interrupting
20. Thank you for answering!!
21. Agent told the clients to call in for information!
22. You make the agent laugh
23. "I held for an hour to find out the tour is sold out when it said to please call"
24. Avalon Waterways Europe Booking (phonetically recapping the names of course!)
25. OMG worst song EVER!!!!
26. OMG "your name here" I'm so happy to get you!
27. Triple back to back booking!!
28. Audio Issue
29. Babies crying
30. Back to back booking
31. Name change
32. Agent wants to tell a supe how great you are!