Call Flow Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "I am sorry I didn't catch your name"
2. Audio Issue
3. This schedule change won’t work
4. Agent wants to tell a supe how great you are!
5. OMG worst song EVER!!!!
6. Agent appreciates you!
7. Apply deposit/final payment (using the health check!)
8. Dogs barking in the background; babies crying; kids interruption
9. omg the hold music is …….
10. Avalon Waterways Europe Booking (phonetically recapping the names of course!)
11. "I have a question about air, can you help with that or do I have to call the airlines"
12. You make the agent laugh
13. You are put on hold
14. Add air (phonetically recapping the names of course!)
15. Can I check if another agent needs you?
16. Dead Air
17. "I held for an hour to find out the tour is sold out when it said to please call"
18. It's your favourite song!!!!
19. Air schedule changes
20. Kids interrupting
21. You de-escalated a call
22. South America Booking
23. Agent told the clients to call in for information!
24. Back to back booking
25. Hold times are so long
26. Globus Independence Booking (phonetically recapping the names of course!)
27. OMG "your name here" I'm so happy to get you!
28. Agent makes you laugh
29. Name change
30. Thank you for answering!!
31. Babies crying
32. Triple back to back booking!!