Offered saveoptions fromCCUI on acancel callUsed thecustomersname 3times in acallSurveyreceived10/increaseda lotGave abestpractice inhuddleMetAHT forthe dayShowedempathyto acustomerSApromptlead offerDelivereda ratereviewwarmrentersleadFramedthe callWarmhomeleadReviewedmetrics inpower BIWarmPLPleadWords ofencouragementto a teammate.SAprompttowingofferedWarmautoleadMet ADHfor thedayUse a funnyGIF in teamKoahchannelDe-escalatea callerPowerclosedeliveredACWunder 30secondsSApromptBCRofferedUsed leadsverbiagefrom huddleUse theteamleads chatOffered saveoptions fromCCUI on acancel callUsed thecustomersname 3times in acallSurveyreceived10/increaseda lotGave abestpractice inhuddleMetAHT forthe dayShowedempathyto acustomerSApromptlead offerDelivereda ratereviewwarmrentersleadFramedthe callWarmhomeleadReviewedmetrics inpower BIWarmPLPleadWords ofencouragementto a teammate.SAprompttowingofferedWarmautoleadMet ADHfor thedayUse a funnyGIF in teamKoahchannelDe-escalatea callerPowerclosedeliveredACWunder 30secondsSApromptBCRofferedUsed leadsverbiagefrom huddleUse theteamleads chat

Shine Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered save options from CCUI on a cancel call
  2. Used the customers name 3 times in a call
  3. Survey received 10/increased a lot
  4. Gave a best practice in huddle
  5. Met AHT for the day
  6. Showed empathy to a customer
  7. SA prompt lead offer
  8. Delivered a rate review
  9. warm renters lead
  10. Framed the call
  11. Warm home lead
  12. Reviewed metrics in power BI
  13. Warm PLP lead
  14. Words of encouragement to a teammate.
  15. SA prompt towing offered
  16. Warm auto lead
  17. Met ADH for the day
  18. Use a funny GIF in team Koah channel
  19. De-escalate a caller
  20. Power close delivered
  21. ACW under 30 seconds
  22. SA prompt BCR offered
  23. Used leads verbiage from huddle
  24. Use the team leads chat