WarmautoleadDe-escalatea callerUsed thecustomersname 3times in acallSurveyreceived10/increaseda lotFramedthe callWords ofencouragementto a teammate.ACWunder 30secondsShowedempathyto acustomerUse a funnyGIF in teamKoahchannelReviewedmetrics inpower BISApromptBCRofferedSAprompttowingofferedSApromptlead offerOffered saveoptions fromCCUI on acancel callPowerclosedeliveredWarmPLPleadUse theteamleads chatMet ADHfor thedaywarmrentersleadGave abestpractice inhuddleUsed leadsverbiagefrom huddleDelivereda ratereviewMetAHT forthe dayWarmhomeleadWarmautoleadDe-escalatea callerUsed thecustomersname 3times in acallSurveyreceived10/increaseda lotFramedthe callWords ofencouragementto a teammate.ACWunder 30secondsShowedempathyto acustomerUse a funnyGIF in teamKoahchannelReviewedmetrics inpower BISApromptBCRofferedSAprompttowingofferedSApromptlead offerOffered saveoptions fromCCUI on acancel callPowerclosedeliveredWarmPLPleadUse theteamleads chatMet ADHfor thedaywarmrentersleadGave abestpractice inhuddleUsed leadsverbiagefrom huddleDelivereda ratereviewMetAHT forthe dayWarmhomelead

Shine Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm auto lead
  2. De-escalate a caller
  3. Used the customers name 3 times in a call
  4. Survey received 10/increased a lot
  5. Framed the call
  6. Words of encouragement to a teammate.
  7. ACW under 30 seconds
  8. Showed empathy to a customer
  9. Use a funny GIF in team Koah channel
  10. Reviewed metrics in power BI
  11. SA prompt BCR offered
  12. SA prompt towing offered
  13. SA prompt lead offer
  14. Offered save options from CCUI on a cancel call
  15. Power close delivered
  16. Warm PLP lead
  17. Use the team leads chat
  18. Met ADH for the day
  19. warm renters lead
  20. Gave a best practice in huddle
  21. Used leads verbiage from huddle
  22. Delivered a rate review
  23. Met AHT for the day
  24. Warm home lead