Gave abestpractice inhuddlePowerclosedeliveredSurveyreceived10/increaseda lotACWunder 30secondsUsed thecustomersname 3times in acallDelivereda ratereviewOffered saveoptions fromCCUI on acancel callWarmPLPleadUsed leadsverbiagefrom huddleMetAHT forthe dayWords ofencouragementto a teammate.Showedempathyto acustomerDe-escalatea callerUse theteamleads chatSAprompttowingofferedWarmautoleadwarmrentersleadWarmhomeleadUse a funnyGIF in teamKoahchannelSApromptlead offerSApromptBCRofferedFramedthe callMet ADHfor thedayReviewedmetrics inpower BIGave abestpractice inhuddlePowerclosedeliveredSurveyreceived10/increaseda lotACWunder 30secondsUsed thecustomersname 3times in acallDelivereda ratereviewOffered saveoptions fromCCUI on acancel callWarmPLPleadUsed leadsverbiagefrom huddleMetAHT forthe dayWords ofencouragementto a teammate.Showedempathyto acustomerDe-escalatea callerUse theteamleads chatSAprompttowingofferedWarmautoleadwarmrentersleadWarmhomeleadUse a funnyGIF in teamKoahchannelSApromptlead offerSApromptBCRofferedFramedthe callMet ADHfor thedayReviewedmetrics inpower BI

Shine Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave a best practice in huddle
  2. Power close delivered
  3. Survey received 10/increased a lot
  4. ACW under 30 seconds
  5. Used the customers name 3 times in a call
  6. Delivered a rate review
  7. Offered save options from CCUI on a cancel call
  8. Warm PLP lead
  9. Used leads verbiage from huddle
  10. Met AHT for the day
  11. Words of encouragement to a teammate.
  12. Showed empathy to a customer
  13. De-escalate a caller
  14. Use the team leads chat
  15. SA prompt towing offered
  16. Warm auto lead
  17. warm renters lead
  18. Warm home lead
  19. Use a funny GIF in team Koah channel
  20. SA prompt lead offer
  21. SA prompt BCR offered
  22. Framed the call
  23. Met ADH for the day
  24. Reviewed metrics in power BI