SApromptBCRofferedReviewedmetrics inpower BIDelivereda ratereviewDe-escalatea callerSurveyreceived10/increaseda lotShowedempathyto acustomerWarmPLPleadGave abestpractice inhuddleFramedthe callWarmautoleadMetAHT forthe dayUse theteamleads chatSApromptlead offerUsed thecustomersname 3times in acallOffered saveoptions fromCCUI on acancel callUsed leadsverbiagefrom huddleWords ofencouragementto a teammate.WarmhomeleadSAprompttowingofferedPowerclosedeliveredwarmrentersleadMet ADHfor thedayACWunder 30secondsUse a funnyGIF in teamKoahchannelSApromptBCRofferedReviewedmetrics inpower BIDelivereda ratereviewDe-escalatea callerSurveyreceived10/increaseda lotShowedempathyto acustomerWarmPLPleadGave abestpractice inhuddleFramedthe callWarmautoleadMetAHT forthe dayUse theteamleads chatSApromptlead offerUsed thecustomersname 3times in acallOffered saveoptions fromCCUI on acancel callUsed leadsverbiagefrom huddleWords ofencouragementto a teammate.WarmhomeleadSAprompttowingofferedPowerclosedeliveredwarmrentersleadMet ADHfor thedayACWunder 30secondsUse a funnyGIF in teamKoahchannel

Shine Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SA prompt BCR offered
  2. Reviewed metrics in power BI
  3. Delivered a rate review
  4. De-escalate a caller
  5. Survey received 10/increased a lot
  6. Showed empathy to a customer
  7. Warm PLP lead
  8. Gave a best practice in huddle
  9. Framed the call
  10. Warm auto lead
  11. Met AHT for the day
  12. Use the team leads chat
  13. SA prompt lead offer
  14. Used the customers name 3 times in a call
  15. Offered save options from CCUI on a cancel call
  16. Used leads verbiage from huddle
  17. Words of encouragement to a teammate.
  18. Warm home lead
  19. SA prompt towing offered
  20. Power close delivered
  21. warm renters lead
  22. Met ADH for the day
  23. ACW under 30 seconds
  24. Use a funny GIF in team Koah channel