Use theteamleads chatPowerclosedeliveredShowedempathyto acustomerSApromptBCRofferedDelivereda ratereviewwarmrentersleadUse a funnyGIF in teamKoahchannelWords ofencouragementto a teammate.Used thecustomersname 3times in acallUsed leadsverbiagefrom huddleDe-escalatea callerACWunder 30secondsMetAHT forthe dayWarmPLPleadWarmautoleadSAprompttowingofferedSApromptlead offerFramedthe callReviewedmetrics inpower BIMet ADHfor thedayWarmhomeleadSurveyreceived10/increaseda lotGave abestpractice inhuddleOffered saveoptions fromCCUI on acancel callUse theteamleads chatPowerclosedeliveredShowedempathyto acustomerSApromptBCRofferedDelivereda ratereviewwarmrentersleadUse a funnyGIF in teamKoahchannelWords ofencouragementto a teammate.Used thecustomersname 3times in acallUsed leadsverbiagefrom huddleDe-escalatea callerACWunder 30secondsMetAHT forthe dayWarmPLPleadWarmautoleadSAprompttowingofferedSApromptlead offerFramedthe callReviewedmetrics inpower BIMet ADHfor thedayWarmhomeleadSurveyreceived10/increaseda lotGave abestpractice inhuddleOffered saveoptions fromCCUI on acancel call

Shine Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the team leads chat
  2. Power close delivered
  3. Showed empathy to a customer
  4. SA prompt BCR offered
  5. Delivered a rate review
  6. warm renters lead
  7. Use a funny GIF in team Koah channel
  8. Words of encouragement to a teammate.
  9. Used the customers name 3 times in a call
  10. Used leads verbiage from huddle
  11. De-escalate a caller
  12. ACW under 30 seconds
  13. Met AHT for the day
  14. Warm PLP lead
  15. Warm auto lead
  16. SA prompt towing offered
  17. SA prompt lead offer
  18. Framed the call
  19. Reviewed metrics in power BI
  20. Met ADH for the day
  21. Warm home lead
  22. Survey received 10/increased a lot
  23. Gave a best practice in huddle
  24. Offered save options from CCUI on a cancel call