warmrentersleadFramedthe callSAprompttowingofferedUsed thecustomersname 3times in acallPowerclosedeliveredDe-escalatea callerWarmPLPleadUse theteamleads chatWarmhomeleadReviewedmetrics inpower BIGave abestpractice inhuddleOffered saveoptions fromCCUI on acancel callSApromptlead offerUsed leadsverbiagefrom huddleShowedempathyto acustomerMetAHT forthe dayACWunder 30secondsSApromptBCRofferedWords ofencouragementto a teammate.Delivereda ratereviewWarmautoleadSurveyreceived10/increaseda lotUse a funnyGIF in teamKoahchannelMet ADHfor thedaywarmrentersleadFramedthe callSAprompttowingofferedUsed thecustomersname 3times in acallPowerclosedeliveredDe-escalatea callerWarmPLPleadUse theteamleads chatWarmhomeleadReviewedmetrics inpower BIGave abestpractice inhuddleOffered saveoptions fromCCUI on acancel callSApromptlead offerUsed leadsverbiagefrom huddleShowedempathyto acustomerMetAHT forthe dayACWunder 30secondsSApromptBCRofferedWords ofencouragementto a teammate.Delivereda ratereviewWarmautoleadSurveyreceived10/increaseda lotUse a funnyGIF in teamKoahchannelMet ADHfor theday

Shine Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. warm renters lead
  2. Framed the call
  3. SA prompt towing offered
  4. Used the customers name 3 times in a call
  5. Power close delivered
  6. De-escalate a caller
  7. Warm PLP lead
  8. Use the team leads chat
  9. Warm home lead
  10. Reviewed metrics in power BI
  11. Gave a best practice in huddle
  12. Offered save options from CCUI on a cancel call
  13. SA prompt lead offer
  14. Used leads verbiage from huddle
  15. Showed empathy to a customer
  16. Met AHT for the day
  17. ACW under 30 seconds
  18. SA prompt BCR offered
  19. Words of encouragement to a teammate.
  20. Delivered a rate review
  21. Warm auto lead
  22. Survey received 10/increased a lot
  23. Use a funny GIF in team Koah channel
  24. Met ADH for the day