Words ofencouragementto a teammate.WarmhomeleadOffered saveoptions fromCCUI on acancel callFramedthe callUse theteamleads chatShowedempathyto acustomerACWunder 30secondsMetAHT forthe dayDelivereda ratereviewGave abestpractice inhuddleMet ADHfor thedaySAprompttowingofferedSApromptlead offerWarmautoleadWarmPLPleadUsed leadsverbiagefrom huddleSurveyreceived10/increaseda lotSApromptBCRofferedDe-escalatea callerUsed thecustomersname 3times in acallUse a funnyGIF in teamKoahchannelwarmrentersleadReviewedmetrics inpower BIPowerclosedeliveredWords ofencouragementto a teammate.WarmhomeleadOffered saveoptions fromCCUI on acancel callFramedthe callUse theteamleads chatShowedempathyto acustomerACWunder 30secondsMetAHT forthe dayDelivereda ratereviewGave abestpractice inhuddleMet ADHfor thedaySAprompttowingofferedSApromptlead offerWarmautoleadWarmPLPleadUsed leadsverbiagefrom huddleSurveyreceived10/increaseda lotSApromptBCRofferedDe-escalatea callerUsed thecustomersname 3times in acallUse a funnyGIF in teamKoahchannelwarmrentersleadReviewedmetrics inpower BIPowerclosedelivered

Shine Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Words of encouragement to a teammate.
  2. Warm home lead
  3. Offered save options from CCUI on a cancel call
  4. Framed the call
  5. Use the team leads chat
  6. Showed empathy to a customer
  7. ACW under 30 seconds
  8. Met AHT for the day
  9. Delivered a rate review
  10. Gave a best practice in huddle
  11. Met ADH for the day
  12. SA prompt towing offered
  13. SA prompt lead offer
  14. Warm auto lead
  15. Warm PLP lead
  16. Used leads verbiage from huddle
  17. Survey received 10/increased a lot
  18. SA prompt BCR offered
  19. De-escalate a caller
  20. Used the customers name 3 times in a call
  21. Use a funny GIF in team Koah channel
  22. warm renters lead
  23. Reviewed metrics in power BI
  24. Power close delivered