Words ofencouragementto a teammate.Delivereda ratereviewSAprompttowingofferedSurveyreceived10/increaseda lotWarmhomeleadSApromptBCRofferedMetAHT forthe daySApromptlead offerACWunder 30secondsUse theteamleads chatMet ADHfor thedayGave abestpractice inhuddleShowedempathyto acustomerUsed thecustomersname 3times in acallWarmPLPleadReviewedmetrics inpower BIWarmautoleadUsed leadsverbiagefrom huddlewarmrentersleadFramedthe callOffered saveoptions fromCCUI on acancel callDe-escalatea callerUse a funnyGIF in teamKoahchannelPowerclosedeliveredWords ofencouragementto a teammate.Delivereda ratereviewSAprompttowingofferedSurveyreceived10/increaseda lotWarmhomeleadSApromptBCRofferedMetAHT forthe daySApromptlead offerACWunder 30secondsUse theteamleads chatMet ADHfor thedayGave abestpractice inhuddleShowedempathyto acustomerUsed thecustomersname 3times in acallWarmPLPleadReviewedmetrics inpower BIWarmautoleadUsed leadsverbiagefrom huddlewarmrentersleadFramedthe callOffered saveoptions fromCCUI on acancel callDe-escalatea callerUse a funnyGIF in teamKoahchannelPowerclosedelivered

Shine Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Words of encouragement to a teammate.
  2. Delivered a rate review
  3. SA prompt towing offered
  4. Survey received 10/increased a lot
  5. Warm home lead
  6. SA prompt BCR offered
  7. Met AHT for the day
  8. SA prompt lead offer
  9. ACW under 30 seconds
  10. Use the team leads chat
  11. Met ADH for the day
  12. Gave a best practice in huddle
  13. Showed empathy to a customer
  14. Used the customers name 3 times in a call
  15. Warm PLP lead
  16. Reviewed metrics in power BI
  17. Warm auto lead
  18. Used leads verbiage from huddle
  19. warm renters lead
  20. Framed the call
  21. Offered save options from CCUI on a cancel call
  22. De-escalate a caller
  23. Use a funny GIF in team Koah channel
  24. Power close delivered