WarmautoleadUse a funnyGIF in teamKoahchannelUsed thecustomersname 3times in acallSApromptlead offerReviewedmetrics inpower BIShowedempathyto acustomerWords ofencouragementto a teammate.warmrentersleadSurveyreceived10/increaseda lotDe-escalatea callerPowerclosedeliveredACWunder 30secondsDelivereda ratereviewWarmhomeleadOffered saveoptions fromCCUI on acancel callUse theteamleads chatSApromptBCRofferedMet ADHfor thedayMetAHT forthe dayWarmPLPleadSAprompttowingofferedUsed leadsverbiagefrom huddleFramedthe callGave abestpractice inhuddleWarmautoleadUse a funnyGIF in teamKoahchannelUsed thecustomersname 3times in acallSApromptlead offerReviewedmetrics inpower BIShowedempathyto acustomerWords ofencouragementto a teammate.warmrentersleadSurveyreceived10/increaseda lotDe-escalatea callerPowerclosedeliveredACWunder 30secondsDelivereda ratereviewWarmhomeleadOffered saveoptions fromCCUI on acancel callUse theteamleads chatSApromptBCRofferedMet ADHfor thedayMetAHT forthe dayWarmPLPleadSAprompttowingofferedUsed leadsverbiagefrom huddleFramedthe callGave abestpractice inhuddle

Shine Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Warm auto lead
  2. Use a funny GIF in team Koah channel
  3. Used the customers name 3 times in a call
  4. SA prompt lead offer
  5. Reviewed metrics in power BI
  6. Showed empathy to a customer
  7. Words of encouragement to a teammate.
  8. warm renters lead
  9. Survey received 10/increased a lot
  10. De-escalate a caller
  11. Power close delivered
  12. ACW under 30 seconds
  13. Delivered a rate review
  14. Warm home lead
  15. Offered save options from CCUI on a cancel call
  16. Use the team leads chat
  17. SA prompt BCR offered
  18. Met ADH for the day
  19. Met AHT for the day
  20. Warm PLP lead
  21. SA prompt towing offered
  22. Used leads verbiage from huddle
  23. Framed the call
  24. Gave a best practice in huddle