Used leadsverbiagefrom huddleUse theteamleads chatDe-escalatea callerWords ofencouragementto a teammate.SApromptlead offerwarmrentersleadWarmautoleadPowerclosedeliveredGave abestpractice inhuddleSAprompttowingofferedFramedthe callUse a funnyGIF in teamKoahchannelWarmhomeleadReviewedmetrics inpower BIShowedempathyto acustomerWarmPLPleadMet ADHfor thedayOffered saveoptions fromCCUI on acancel callMetAHT forthe dayACWunder 30secondsUsed thecustomersname 3times in acallDelivereda ratereviewSApromptBCRofferedSurveyreceived10/increaseda lotUsed leadsverbiagefrom huddleUse theteamleads chatDe-escalatea callerWords ofencouragementto a teammate.SApromptlead offerwarmrentersleadWarmautoleadPowerclosedeliveredGave abestpractice inhuddleSAprompttowingofferedFramedthe callUse a funnyGIF in teamKoahchannelWarmhomeleadReviewedmetrics inpower BIShowedempathyto acustomerWarmPLPleadMet ADHfor thedayOffered saveoptions fromCCUI on acancel callMetAHT forthe dayACWunder 30secondsUsed thecustomersname 3times in acallDelivereda ratereviewSApromptBCRofferedSurveyreceived10/increaseda lot

Shine Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used leads verbiage from huddle
  2. Use the team leads chat
  3. De-escalate a caller
  4. Words of encouragement to a teammate.
  5. SA prompt lead offer
  6. warm renters lead
  7. Warm auto lead
  8. Power close delivered
  9. Gave a best practice in huddle
  10. SA prompt towing offered
  11. Framed the call
  12. Use a funny GIF in team Koah channel
  13. Warm home lead
  14. Reviewed metrics in power BI
  15. Showed empathy to a customer
  16. Warm PLP lead
  17. Met ADH for the day
  18. Offered save options from CCUI on a cancel call
  19. Met AHT for the day
  20. ACW under 30 seconds
  21. Used the customers name 3 times in a call
  22. Delivered a rate review
  23. SA prompt BCR offered
  24. Survey received 10/increased a lot