Use the team leads chat Power close delivered Showed empathy to a customer SA prompt BCR offered Delivered a rate review warm renters lead Use a funny GIF in team Koah channel Words of encouragement to a teammate. Used the customers name 3 times in a call Used leads verbiage from huddle De- escalate a caller ACW under 30 seconds Met AHT for the day Warm PLP lead Warm auto lead SA prompt towing offered SA prompt lead offer Framed the call Reviewed metrics in power BI Met ADH for the day Warm home lead Survey received 10/increased a lot Gave a best practice in huddle Offered save options from CCUI on a cancel call Use the team leads chat Power close delivered Showed empathy to a customer SA prompt BCR offered Delivered a rate review warm renters lead Use a funny GIF in team Koah channel Words of encouragement to a teammate. Used the customers name 3 times in a call Used leads verbiage from huddle De- escalate a caller ACW under 30 seconds Met AHT for the day Warm PLP lead Warm auto lead SA prompt towing offered SA prompt lead offer Framed the call Reviewed metrics in power BI Met ADH for the day Warm home lead Survey received 10/increased a lot Gave a best practice in huddle Offered save options from CCUI on a cancel call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Use the team leads chat
Power close delivered
Showed empathy to a customer
SA prompt BCR offered
Delivered a rate review
warm renters lead
Use a funny GIF in team Koah channel
Words of encouragement to a teammate.
Used the customers name 3 times in a call
Used leads verbiage from huddle
De-escalate a caller
ACW under 30 seconds
Met AHT for the day
Warm PLP lead
Warm auto lead
SA prompt towing offered
SA prompt lead offer
Framed the call
Reviewed metrics in power BI
Met ADH for the day
Warm home lead
Survey received 10/increased a lot
Gave a best practice in huddle
Offered save options from CCUI on a cancel call