SApromptBCRofferedUse theteamleads chatDelivereda ratereviewACWunder 30secondsSurveyreceived10/increaseda lotGave abestpractice inhuddleSAprompttowingofferedMetAHT forthe dayShowedempathyto acustomerOffered saveoptions fromCCUI on acancel callPowerclosedeliveredReviewedmetrics inpower BISApromptlead offerMet ADHfor thedayWarmautoleadUse a funnyGIF in teamKoahchannelWarmhomeleadWarmPLPleadUsed leadsverbiagefrom huddleWords ofencouragementto a teammate.De-escalatea callerFramedthe callwarmrentersleadUsed thecustomersname 3times in acallSApromptBCRofferedUse theteamleads chatDelivereda ratereviewACWunder 30secondsSurveyreceived10/increaseda lotGave abestpractice inhuddleSAprompttowingofferedMetAHT forthe dayShowedempathyto acustomerOffered saveoptions fromCCUI on acancel callPowerclosedeliveredReviewedmetrics inpower BISApromptlead offerMet ADHfor thedayWarmautoleadUse a funnyGIF in teamKoahchannelWarmhomeleadWarmPLPleadUsed leadsverbiagefrom huddleWords ofencouragementto a teammate.De-escalatea callerFramedthe callwarmrentersleadUsed thecustomersname 3times in acall

Shine Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SA prompt BCR offered
  2. Use the team leads chat
  3. Delivered a rate review
  4. ACW under 30 seconds
  5. Survey received 10/increased a lot
  6. Gave a best practice in huddle
  7. SA prompt towing offered
  8. Met AHT for the day
  9. Showed empathy to a customer
  10. Offered save options from CCUI on a cancel call
  11. Power close delivered
  12. Reviewed metrics in power BI
  13. SA prompt lead offer
  14. Met ADH for the day
  15. Warm auto lead
  16. Use a funny GIF in team Koah channel
  17. Warm home lead
  18. Warm PLP lead
  19. Used leads verbiage from huddle
  20. Words of encouragement to a teammate.
  21. De-escalate a caller
  22. Framed the call
  23. warm renters lead
  24. Used the customers name 3 times in a call