Offered saveoptions fromCCUI on acancel callReviewedmetrics inpower BIDelivereda ratereviewDe-escalatea callerUse theteamleads chatACWunder 30secondsGave abestpractice inhuddleWords ofencouragementto a teammate.Surveyreceived10/increaseda lotUsed leadsverbiagefrom huddlewarmrentersleadFramedthe callSApromptlead offerWarmhomeleadSApromptBCRofferedWarmPLPleadPowerclosedeliveredMetAHT forthe dayWarmautoleadSAprompttowingofferedUse a funnyGIF in teamKoahchannelShowedempathyto acustomerMet ADHfor thedayUsed thecustomersname 3times in acallOffered saveoptions fromCCUI on acancel callReviewedmetrics inpower BIDelivereda ratereviewDe-escalatea callerUse theteamleads chatACWunder 30secondsGave abestpractice inhuddleWords ofencouragementto a teammate.Surveyreceived10/increaseda lotUsed leadsverbiagefrom huddlewarmrentersleadFramedthe callSApromptlead offerWarmhomeleadSApromptBCRofferedWarmPLPleadPowerclosedeliveredMetAHT forthe dayWarmautoleadSAprompttowingofferedUse a funnyGIF in teamKoahchannelShowedempathyto acustomerMet ADHfor thedayUsed thecustomersname 3times in acall

Shine Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered save options from CCUI on a cancel call
  2. Reviewed metrics in power BI
  3. Delivered a rate review
  4. De-escalate a caller
  5. Use the team leads chat
  6. ACW under 30 seconds
  7. Gave a best practice in huddle
  8. Words of encouragement to a teammate.
  9. Survey received 10/increased a lot
  10. Used leads verbiage from huddle
  11. warm renters lead
  12. Framed the call
  13. SA prompt lead offer
  14. Warm home lead
  15. SA prompt BCR offered
  16. Warm PLP lead
  17. Power close delivered
  18. Met AHT for the day
  19. Warm auto lead
  20. SA prompt towing offered
  21. Use a funny GIF in team Koah channel
  22. Showed empathy to a customer
  23. Met ADH for the day
  24. Used the customers name 3 times in a call