Words ofencouragementto a teammate.Delivereda ratereviewOffered saveoptions fromCCUI on acancel callMet ADHfor thedaywarmrentersleadReviewedmetrics inpower BISApromptBCRofferedMetAHT forthe daySAprompttowingofferedUsed thecustomersname 3times in acallWarmhomeleadPowerclosedeliveredSApromptlead offerShowedempathyto acustomerUse a funnyGIF in teamKoahchannelWarmPLPleadFramedthe callWarmautoleadACWunder 30secondsUsed leadsverbiagefrom huddleGave abestpractice inhuddleDe-escalatea callerUse theteamleads chatSurveyreceived10/increaseda lotWords ofencouragementto a teammate.Delivereda ratereviewOffered saveoptions fromCCUI on acancel callMet ADHfor thedaywarmrentersleadReviewedmetrics inpower BISApromptBCRofferedMetAHT forthe daySAprompttowingofferedUsed thecustomersname 3times in acallWarmhomeleadPowerclosedeliveredSApromptlead offerShowedempathyto acustomerUse a funnyGIF in teamKoahchannelWarmPLPleadFramedthe callWarmautoleadACWunder 30secondsUsed leadsverbiagefrom huddleGave abestpractice inhuddleDe-escalatea callerUse theteamleads chatSurveyreceived10/increaseda lot

Shine Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Words of encouragement to a teammate.
  2. Delivered a rate review
  3. Offered save options from CCUI on a cancel call
  4. Met ADH for the day
  5. warm renters lead
  6. Reviewed metrics in power BI
  7. SA prompt BCR offered
  8. Met AHT for the day
  9. SA prompt towing offered
  10. Used the customers name 3 times in a call
  11. Warm home lead
  12. Power close delivered
  13. SA prompt lead offer
  14. Showed empathy to a customer
  15. Use a funny GIF in team Koah channel
  16. Warm PLP lead
  17. Framed the call
  18. Warm auto lead
  19. ACW under 30 seconds
  20. Used leads verbiage from huddle
  21. Gave a best practice in huddle
  22. De-escalate a caller
  23. Use the team leads chat
  24. Survey received 10/increased a lot