(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Answered 40 Web Comments in a week - Week of:
Responded to 20 agent e-mails in a week - Week of:
Submitted a request for refund - Ticket Number:
Did 20 call backs in a week - Week of:
Agent calls in to report technical issues with the production software - Ticket number:
Agent calls in to report website issue - Ticket Number:
Deny a fee waiver as it is not in line with our guidelines - Ticket number:
Submitted a call investigation - Ticket Number:
Submitted 15 Action tickets in a week - Week of:
Got a reception call for Doug Hall
Agent calls in for an issue on news and alerts - Ticket Number:
Took an Escalation - Ticket Number:
Created10 G_coaching_opportunity tickets in a week - Week of:
Submitted an agent error - Ticket Number:
Agent called because they missed a break - Ticket Number:
Responded to 10 ISQ chats in a week - Week of:
Approve a fee waiver - Ticket Number:
Agent calls in with DVP question - Ticket number:
Did a manual schedule trade - Day:
Answered 200 calls in a week - Week of:
Agent called with double-site question - Ticket Number:
Agent called in requesting BC phone number - Ticket Number:
De-escalated through an agent - Date/time:
Broke down an invoice for an agent - Ticket Number:
