(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Responded to 20 agent e-mails in a week - Week of:
Submitted a call investigation - Ticket Number:
Agent called because they missed a break - Ticket Number:
Approve a fee waiver - Ticket Number:
De-escalated through an agent - Date/time:
Took an Escalation - Ticket Number:
Agent called in requesting BC phone number - Ticket Number:
Answered 200 calls in a week - Week of:
Created10 G_coaching_opportunity tickets in a week - Week of:
Deny a fee waiver as it is not in line with our guidelines - Ticket number:
Broke down an invoice for an agent - Ticket Number:
Submitted an agent error - Ticket Number:
Agent calls in to report technical issues with the production software - Ticket number:
Answered 40 Web Comments in a week - Week of:
Agent calls in for an issue on news and alerts - Ticket Number:
Agent calls in with DVP question - Ticket number:
Did 20 call backs in a week - Week of:
Submitted a request for refund - Ticket Number:
Agent called with double-site question - Ticket Number:
Got a reception call for Doug Hall
Responded to 10 ISQ chats in a week - Week of:
Agent calls in to report website issue - Ticket Number:
