customerrequesting"freeship"have lessthan four"Orderson Hold"sent a salescustomer toMylin/Dustinresponded toover 35emailsthroughThunderbird90%+ callpercentageon one dayhad a calllast morethan onehourdealt with anorder with asafety vestother thanyellow/orangetook threeorders offhold in adayprocessedtwoquotes inone daywon aKahoot!customercalled inabout anorder > 30daysreceived acall for anorder inCanadaansweredmore than60+ callsstayed past4:50 pm/6:00pm due to acustomer onthe linevendor unableto locate POeven though itwasacknowledgeddefused afrustrated/iratecustomershipped anorder using acustomersUPS acctused your $25to help acustomer/orderprocessedan orderover 1khelpedout afellowCSRpost a tip foreveryone inthe"FullSource"Trillian chatgot an updatedprocessing/shippinglead time from avendor. requestedto update cheatsheet.spoke with acustomerwith theletter "V" intheir namenotifiedcustomerof a BOcustomerrequesting"freeship"have lessthan four"Orderson Hold"sent a salescustomer toMylin/Dustinresponded toover 35emailsthroughThunderbird90%+ callpercentageon one dayhad a calllast morethan onehourdealt with anorder with asafety vestother thanyellow/orangetook threeorders offhold in adayprocessedtwoquotes inone daywon aKahoot!customercalled inabout anorder > 30daysreceived acall for anorder inCanadaansweredmore than60+ callsstayed past4:50 pm/6:00pm due to acustomer onthe linevendor unableto locate POeven though itwasacknowledgeddefused afrustrated/iratecustomershipped anorder using acustomersUPS acctused your $25to help acustomer/orderprocessedan orderover 1khelpedout afellowCSRpost a tip foreveryone inthe"FullSource"Trillian chatgot an updatedprocessing/shippinglead time from avendor. requestedto update cheatsheet.spoke with acustomerwith theletter "V" intheir namenotifiedcustomerof a BO

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. customer requesting "freeship"
  2. have less than four "Orders on Hold"
  3. sent a sales customer to Mylin/Dustin
  4. responded to over 35 emails through Thunderbird
  5. 90%+ call percentage on one day
  6. had a call last more than one hour
  7. dealt with an order with a safety vest other than yellow/orange
  8. took three orders off hold in a day
  9. processed two quotes in one day
  10. won a Kahoot!
  11. customer called in about an order > 30 days
  12. received a call for an order in Canada
  13. answered more than 60+ calls
  14. stayed past 4:50 pm/6:00 pm due to a customer on the line
  15. vendor unable to locate PO even though it was acknowledged
  16. defused a frustrated/irate customer
  17. shipped an order using a customers UPS acct
  18. used your $25 to help a customer/order
  19. processed an order over 1k
  20. helped out a fellow CSR
  21. post a tip for everyone in the "FullSource" Trillian chat
  22. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet.
  23. spoke with a customer with the letter "V" in their name
  24. notified customer of a BO