have lessthan four"Orderson Hold"used your $25to help acustomer/orderprocessedan orderover 1kstayed past4:50 pm/6:00pm due to acustomer onthe linepost a tip foreveryone inthe"FullSource"Trillian chathad a calllast morethan onehourresponded toover 35emailsthroughThunderbirdreceived acall for anorder inCanada90%+ callpercentageon one daytook threeorders offhold in adaycustomercalled inabout anorder > 30daysansweredmore than60+ callsshipped anorder using acustomersUPS acctnotifiedcustomerof a BOspoke with acustomerwith theletter "V" intheir namegot an updatedprocessing/shippinglead time from avendor. requestedto update cheatsheet.won aKahoot!defused afrustrated/iratecustomersent a salescustomer toMylin/Dustincustomerrequesting"freeship"processedtwoquotes inone daydealt with anorder with asafety vestother thanyellow/orangehelpedout afellowCSRvendor unableto locate POeven though itwasacknowledgedhave lessthan four"Orderson Hold"used your $25to help acustomer/orderprocessedan orderover 1kstayed past4:50 pm/6:00pm due to acustomer onthe linepost a tip foreveryone inthe"FullSource"Trillian chathad a calllast morethan onehourresponded toover 35emailsthroughThunderbirdreceived acall for anorder inCanada90%+ callpercentageon one daytook threeorders offhold in adaycustomercalled inabout anorder > 30daysansweredmore than60+ callsshipped anorder using acustomersUPS acctnotifiedcustomerof a BOspoke with acustomerwith theletter "V" intheir namegot an updatedprocessing/shippinglead time from avendor. requestedto update cheatsheet.won aKahoot!defused afrustrated/iratecustomersent a salescustomer toMylin/Dustincustomerrequesting"freeship"processedtwoquotes inone daydealt with anorder with asafety vestother thanyellow/orangehelpedout afellowCSRvendor unableto locate POeven though itwasacknowledged

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. have less than four "Orders on Hold"
  2. used your $25 to help a customer/order
  3. processed an order over 1k
  4. stayed past 4:50 pm/6:00 pm due to a customer on the line
  5. post a tip for everyone in the "FullSource" Trillian chat
  6. had a call last more than one hour
  7. responded to over 35 emails through Thunderbird
  8. received a call for an order in Canada
  9. 90%+ call percentage on one day
  10. took three orders off hold in a day
  11. customer called in about an order > 30 days
  12. answered more than 60+ calls
  13. shipped an order using a customers UPS acct
  14. notified customer of a BO
  15. spoke with a customer with the letter "V" in their name
  16. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet.
  17. won a Kahoot!
  18. defused a frustrated/irate customer
  19. sent a sales customer to Mylin/Dustin
  20. customer requesting "freeship"
  21. processed two quotes in one day
  22. dealt with an order with a safety vest other than yellow/orange
  23. helped out a fellow CSR
  24. vendor unable to locate PO even though it was acknowledged