helpedout afellowCSRspoke with acustomerwith theletter "V" intheir namecustomercalled inabout anorder > 30daysused your $25to help acustomer/ordercustomerrequesting"freeship"took threeorders offhold in adayhave lessthan four"Orderson Hold"processedan orderover 1khad a calllast morethan onehour90%+ callpercentageon one daynotifiedcustomerof a BOreceived acall for anorder inCanadaansweredmore than60+ callsprocessedtwoquotes inone daywon aKahoot!dealt with anorder with asafety vestother thanyellow/orangeresponded toover 35emailsthroughThunderbirdsent a salescustomer toMylin/Dustinstayed past4:50 pm/6:00pm due to acustomer onthe linedefused afrustrated/iratecustomershipped anorder using acustomersUPS acctvendor unableto locate POeven though itwasacknowledgedpost a tip foreveryone inthe"FullSource"Trillian chatgot an updatedprocessing/shippinglead time from avendor. requestedto update cheatsheet.helpedout afellowCSRspoke with acustomerwith theletter "V" intheir namecustomercalled inabout anorder > 30daysused your $25to help acustomer/ordercustomerrequesting"freeship"took threeorders offhold in adayhave lessthan four"Orderson Hold"processedan orderover 1khad a calllast morethan onehour90%+ callpercentageon one daynotifiedcustomerof a BOreceived acall for anorder inCanadaansweredmore than60+ callsprocessedtwoquotes inone daywon aKahoot!dealt with anorder with asafety vestother thanyellow/orangeresponded toover 35emailsthroughThunderbirdsent a salescustomer toMylin/Dustinstayed past4:50 pm/6:00pm due to acustomer onthe linedefused afrustrated/iratecustomershipped anorder using acustomersUPS acctvendor unableto locate POeven though itwasacknowledgedpost a tip foreveryone inthe"FullSource"Trillian chatgot an updatedprocessing/shippinglead time from avendor. requestedto update cheatsheet.

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. helped out a fellow CSR
  2. spoke with a customer with the letter "V" in their name
  3. customer called in about an order > 30 days
  4. used your $25 to help a customer/order
  5. customer requesting "freeship"
  6. took three orders off hold in a day
  7. have less than four "Orders on Hold"
  8. processed an order over 1k
  9. had a call last more than one hour
  10. 90%+ call percentage on one day
  11. notified customer of a BO
  12. received a call for an order in Canada
  13. answered more than 60+ calls
  14. processed two quotes in one day
  15. won a Kahoot!
  16. dealt with an order with a safety vest other than yellow/orange
  17. responded to over 35 emails through Thunderbird
  18. sent a sales customer to Mylin/Dustin
  19. stayed past 4:50 pm/6:00 pm due to a customer on the line
  20. defused a frustrated/irate customer
  21. shipped an order using a customers UPS acct
  22. vendor unable to locate PO even though it was acknowledged
  23. post a tip for everyone in the "FullSource" Trillian chat
  24. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet.