90%+ callpercentageon one dayhave lessthan four"Orderson Hold"shipped anorder using acustomersUPS accttook threeorders offhold in adaypost a tip foreveryone inthe"FullSource"Trillian chatdealt with anorder with asafety vestother thanyellow/orangereceived acall for anorder inCanadaansweredmore than60+ callscustomerrequesting"freeship"won aKahoot!customercalled inabout anorder > 30daysused your $25to help acustomer/orderprocessedtwoquotes inone dayresponded toover 35emailsthroughThunderbirdvendor unableto locate POeven though itwasacknowledgedspoke with acustomerwith theletter "V" intheir namehelpedout afellowCSRprocessedan orderover 1kgot an updatedprocessing/shippinglead time from avendor. requestedto update cheatsheet.sent a salescustomer toMylin/Dustinstayed past4:50 pm/6:00pm due to acustomer onthe linedefused afrustrated/iratecustomernotifiedcustomerof a BOhad a calllast morethan onehour90%+ callpercentageon one dayhave lessthan four"Orderson Hold"shipped anorder using acustomersUPS accttook threeorders offhold in adaypost a tip foreveryone inthe"FullSource"Trillian chatdealt with anorder with asafety vestother thanyellow/orangereceived acall for anorder inCanadaansweredmore than60+ callscustomerrequesting"freeship"won aKahoot!customercalled inabout anorder > 30daysused your $25to help acustomer/orderprocessedtwoquotes inone dayresponded toover 35emailsthroughThunderbirdvendor unableto locate POeven though itwasacknowledgedspoke with acustomerwith theletter "V" intheir namehelpedout afellowCSRprocessedan orderover 1kgot an updatedprocessing/shippinglead time from avendor. requestedto update cheatsheet.sent a salescustomer toMylin/Dustinstayed past4:50 pm/6:00pm due to acustomer onthe linedefused afrustrated/iratecustomernotifiedcustomerof a BOhad a calllast morethan onehour

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 90%+ call percentage on one day
  2. have less than four "Orders on Hold"
  3. shipped an order using a customers UPS acct
  4. took three orders off hold in a day
  5. post a tip for everyone in the "FullSource" Trillian chat
  6. dealt with an order with a safety vest other than yellow/orange
  7. received a call for an order in Canada
  8. answered more than 60+ calls
  9. customer requesting "freeship"
  10. won a Kahoot!
  11. customer called in about an order > 30 days
  12. used your $25 to help a customer/order
  13. processed two quotes in one day
  14. responded to over 35 emails through Thunderbird
  15. vendor unable to locate PO even though it was acknowledged
  16. spoke with a customer with the letter "V" in their name
  17. helped out a fellow CSR
  18. processed an order over 1k
  19. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet.
  20. sent a sales customer to Mylin/Dustin
  21. stayed past 4:50 pm/6:00 pm due to a customer on the line
  22. defused a frustrated/irate customer
  23. notified customer of a BO
  24. had a call last more than one hour