defused afrustrated/iratecustomeransweredmore than60+ callsgot an updatedprocessing/shippinglead time from avendor. requestedto update cheatsheet.processedan orderover 1ksent a salescustomer toMylin/Dustinreceived acall for anorder inCanadastayed past4:50 pm/6:00pm due to acustomer onthe linecustomercalled inabout anorder > 30dayswon aKahoot!shipped anorder using acustomersUPS acctspoke with acustomerwith theletter "V" intheir namedealt with anorder with asafety vestother thanyellow/orangehelpedout afellowCSRhave lessthan four"Orderson Hold"90%+ callpercentageon one daynotifiedcustomerof a BOresponded toover 35emailsthroughThunderbirdtook threeorders offhold in adaycustomerrequesting"freeship"had a calllast morethan onehourused your $25to help acustomer/ordervendor unableto locate POeven though itwasacknowledgedpost a tip foreveryone inthe"FullSource"Trillian chatprocessedtwoquotes inone daydefused afrustrated/iratecustomeransweredmore than60+ callsgot an updatedprocessing/shippinglead time from avendor. requestedto update cheatsheet.processedan orderover 1ksent a salescustomer toMylin/Dustinreceived acall for anorder inCanadastayed past4:50 pm/6:00pm due to acustomer onthe linecustomercalled inabout anorder > 30dayswon aKahoot!shipped anorder using acustomersUPS acctspoke with acustomerwith theletter "V" intheir namedealt with anorder with asafety vestother thanyellow/orangehelpedout afellowCSRhave lessthan four"Orderson Hold"90%+ callpercentageon one daynotifiedcustomerof a BOresponded toover 35emailsthroughThunderbirdtook threeorders offhold in adaycustomerrequesting"freeship"had a calllast morethan onehourused your $25to help acustomer/ordervendor unableto locate POeven though itwasacknowledgedpost a tip foreveryone inthe"FullSource"Trillian chatprocessedtwoquotes inone day

FS CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. defused a frustrated/irate customer
  2. answered more than 60+ calls
  3. got an updated processing/shipping lead time from a vendor. requested to update cheat sheet.
  4. processed an order over 1k
  5. sent a sales customer to Mylin/Dustin
  6. received a call for an order in Canada
  7. stayed past 4:50 pm/6:00 pm due to a customer on the line
  8. customer called in about an order > 30 days
  9. won a Kahoot!
  10. shipped an order using a customers UPS acct
  11. spoke with a customer with the letter "V" in their name
  12. dealt with an order with a safety vest other than yellow/orange
  13. helped out a fellow CSR
  14. have less than four "Orders on Hold"
  15. 90%+ call percentage on one day
  16. notified customer of a BO
  17. responded to over 35 emails through Thunderbird
  18. took three orders off hold in a day
  19. customer requesting "freeship"
  20. had a call last more than one hour
  21. used your $25 to help a customer/order
  22. vendor unable to locate PO even though it was acknowledged
  23. post a tip for everyone in the "FullSource" Trillian chat
  24. processed two quotes in one day