5 orlessACW85%NPS85%Hero450 orbelowAHT550AHT30Surveys15%Reships0%ABS90% oraboveNPS75Surveys85%Adherence95% oraboveHero25Surveys8% orlessABS10% orlessReship80%NPS18%Reship15Surveys90%HERO50Surveys60Hold90% orhigherAdherenceBelow60Hold500AHT5 orlessACW85%NPS85%Hero450 orbelowAHT550AHT30Surveys15%Reships0%ABS90% oraboveNPS75Surveys85%Adherence95% oraboveHero25Surveys8% orlessABS10% orlessReship80%NPS18%Reship15Surveys90%HERO50Surveys60Hold90% orhigherAdherenceBelow60Hold500AHT

DRW Metrics Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 or less ACW
  2. 85% NPS
  3. 85% Hero
  4. 450 or below AHT
  5. 550 AHT
  6. 30 Surveys
  7. 15% Reships
  8. 0% ABS
  9. 90% or above NPS
  10. 75 Surveys
  11. 85% Adherence
  12. 95% or above Hero
  13. 25 Surveys
  14. 8% or less ABS
  15. 10% or less Reship
  16. 80% NPS
  17. 18% Reship
  18. 15 Surveys
  19. 90% HERO
  20. 50 Surveys
  21. 60 Hold
  22. 90% or higher Adherence
  23. Below 60 Hold
  24. 500 AHT