ThinkpositiveKeep mypromisesRespectTrustGRPHappycustomersTheGoldenRuleDigitalpaymentPromoterHold myselfaccountableSmilein myvoiceProactiveclaimhandlingTimelyinvestigationThank mycustomersHavefun!EmpathySamedaycontactSetexpectationsClearcommunicationBe aproblemsolverListenMakeit easyNPSBeselflessThinkpositiveKeep mypromisesRespectTrustGRPHappycustomersTheGoldenRuleDigitalpaymentPromoterHold myselfaccountableSmilein myvoiceProactiveclaimhandlingTimelyinvestigationThank mycustomersHavefun!EmpathySamedaycontactSetexpectationsClearcommunicationBe aproblemsolverListenMakeit easyNPSBeselfless

Customer Experience BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Think positive
  2. Keep my promises
  3. Respect
  4. Trust
  5. GRP
  6. Happy customers
  7. The Golden Rule
  8. Digital payment
  9. Promoter
  10. Hold myself accountable
  11. Smile in my voice
  12. Proactive claim handling
  13. Timely investigation
  14. Thank my customers
  15. Have fun!
  16. Empathy
  17. Same day contact
  18. Set expectations
  19. Clear communication
  20. Be a problem solver
  21. Listen
  22. Make it easy
  23. NPS
  24. Be selfless