Customertold youabout theirweekend1appt.perhour20 Callouts perhourGH cango overcopperguttersConfirmedbut didn'trun - NODEMOWe don'tdo fullbathroomremodelsUpdated acustomer'saddress/phonenumberMade aco-workerdayDefused afrustratedcustomerCustomersaid youwerehelpfulWedon't dolinersNext-DayAppt.NO1LeggersSaid "Ican helpyou withthat"We can'tinstall GHon metalroofsLaughed10 feet awaywhenspeaking tocustomersUsedrebuttalone linersApologized,showedempathy forthe long holdtimeSaid "Ican assistyouwith..."We needALLdecisionmakersIt's neverok to justwave atprospectsDelivered5 starServiceSet abeachbath appt.Used acheerfulvoiceUsedpolitephrasesOvercamea priceobjectionSaid"Thankyou forcalling"CompletedScript onall callsCustomertold youabout theirweekend1appt.perhour20 Callouts perhourGH cango overcopperguttersConfirmedbut didn'trun - NODEMOWe don'tdo fullbathroomremodelsUpdated acustomer'saddress/phonenumberMade aco-workerdayDefused afrustratedcustomerCustomersaid youwerehelpfulWedon't dolinersNext-DayAppt.NO1LeggersSaid "Ican helpyou withthat"We can'tinstall GHon metalroofsLaughed10 feet awaywhenspeaking tocustomersUsedrebuttalone linersApologized,showedempathy forthe long holdtimeSaid "Ican assistyouwith..."We needALLdecisionmakersIt's neverok to justwave atprospectsDelivered5 starServiceSet abeachbath appt.Used acheerfulvoiceUsedpolitephrasesOvercamea priceobjectionSaid"Thankyou forcalling"CompletedScript onall calls

CALL CENTER/EVENTS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Customer told you about their weekend
  2. 1 appt. per hour
  3. 20 Call outs per hour
  4. GH can go over copper gutters
  5. Confirmed but didn't run - NO DEMO
  6. We don't do full bathroom remodels
  7. Updated a customer's address/phone number
  8. Made a co-worker day
  9. Defused a frustrated customer
  10. Customer said you were helpful
  11. We don't do liners
  12. Next-Day Appt.
  13. NO 1 Leggers
  14. Said "I can help you with that"
  15. We can't install GH on metal roofs
  16. Laughed
  17. 10 feet away when speaking to customers
  18. Used rebuttal one liners
  19. Apologized, showed empathy for the long hold time
  20. Said "I can assist you with..."
  21. We need ALL decision makers
  22. It's never ok to just wave at prospects
  23. Delivered 5 star Service
  24. Set a beach bath appt.
  25. Used a cheerful voice
  26. Used polite phrases
  27. Overcame a price objection
  28. Said "Thank you for calling"
  29. Completed Script on all calls