Defused afrustratedcustomerCompletedScript onall calls20 Callouts perhourGH cango overcopperguttersSaid"Thankyou forcalling"We needALLdecisionmakersNext-DayAppt.LaughedWedon't dolinersOvercamea priceobjectionCustomertold youabout theirweekendWe don'tdo fullbathroomremodelsUpdated acustomer'saddress/phonenumberDelivered5 starServiceSaid "Ican assistyouwith..."10 feet awaywhenspeaking tocustomersUsedpolitephrasesConfirmedbut didn'trun - NODEMOIt's neverok to justwave atprospectsSaid "Ican helpyou withthat"Customersaid youwerehelpfulApologized,showedempathy forthe long holdtimeNO1LeggersUsedrebuttalone linersWe can'tinstall GHon metalroofsMade aco-workerdaySet abeachbath appt.1appt.perhourUsed acheerfulvoiceDefused afrustratedcustomerCompletedScript onall calls20 Callouts perhourGH cango overcopperguttersSaid"Thankyou forcalling"We needALLdecisionmakersNext-DayAppt.LaughedWedon't dolinersOvercamea priceobjectionCustomertold youabout theirweekendWe don'tdo fullbathroomremodelsUpdated acustomer'saddress/phonenumberDelivered5 starServiceSaid "Ican assistyouwith..."10 feet awaywhenspeaking tocustomersUsedpolitephrasesConfirmedbut didn'trun - NODEMOIt's neverok to justwave atprospectsSaid "Ican helpyou withthat"Customersaid youwerehelpfulApologized,showedempathy forthe long holdtimeNO1LeggersUsedrebuttalone linersWe can'tinstall GHon metalroofsMade aco-workerdaySet abeachbath appt.1appt.perhourUsed acheerfulvoice

CALL CENTER/EVENTS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Defused a frustrated customer
  2. Completed Script on all calls
  3. 20 Call outs per hour
  4. GH can go over copper gutters
  5. Said "Thank you for calling"
  6. We need ALL decision makers
  7. Next-Day Appt.
  8. Laughed
  9. We don't do liners
  10. Overcame a price objection
  11. Customer told you about their weekend
  12. We don't do full bathroom remodels
  13. Updated a customer's address/phone number
  14. Delivered 5 star Service
  15. Said "I can assist you with..."
  16. 10 feet away when speaking to customers
  17. Used polite phrases
  18. Confirmed but didn't run - NO DEMO
  19. It's never ok to just wave at prospects
  20. Said "I can help you with that"
  21. Customer said you were helpful
  22. Apologized, showed empathy for the long hold time
  23. NO 1 Leggers
  24. Used rebuttal one liners
  25. We can't install GH on metal roofs
  26. Made a co-worker day
  27. Set a beach bath appt.
  28. 1 appt. per hour
  29. Used a cheerful voice