De-escalatedcallRestrictedWBDuplicatecall (samemerchant)ReinstatementTerm callMarriotmerchantCallRefundfraudcaseclosed allpendingcasesIncorrecttransferCBcallA call withacollectionbalanceMATCHcallCompletedagingcasesreportP4caseWowCallCompletedallassignedcases5 day workweek (nodays off orearlydept/arriva;)MATCOtoolscaseProvidedfeedbackCall withACHREJInterpretercallNo QAfailsAssist MSwith anone fraudissueAssisted apeer withtheircasesAskedManagerfor helpGlobalcaseCall withLegalHoldVoiceauth cardtestingIDK5 callsormoreDe-escalatedcallRestrictedWBDuplicatecall (samemerchant)ReinstatementTerm callMarriotmerchantCallRefundfraudcaseclosed allpendingcasesIncorrecttransferCBcallA call withacollectionbalanceMATCHcallCompletedagingcasesreportP4caseWowCallCompletedallassignedcases5 day workweek (nodays off orearlydept/arriva;)MATCOtoolscaseProvidedfeedbackCall withACHREJInterpretercallNo QAfailsAssist MSwith anone fraudissueAssisted apeer withtheircasesAskedManagerfor helpGlobalcaseCall withLegalHoldVoiceauth cardtestingIDK5 callsormore

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated call
  2. Restricted WB
  3. Duplicate call (same merchant)
  4. Reinstatement Term call
  5. Marriot merchant Call
  6. Refund fraud case
  7. closed all pending cases
  8. Incorrect transfer
  9. CB call
  10. A call with a collection balance
  11. MATCH call
  12. Completed aging cases report
  13. P4 case
  14. Wow Call
  15. Completed all assigned cases
  16. 5 day work week (no days off or early dept/arriva;)
  17. MATCO tools case
  18. Provided feedback
  19. Call with ACH REJ
  20. Interpreter call
  21. No QA fails
  22. Assist MS with a none fraud issue
  23. Assisted a peer with their cases
  24. Asked Manager for help
  25. Global case
  26. Call with Legal Hold
  27. Voice auth card testing
  28. IDK
  29. 5 calls or more