closed allpendingcasesProvidedfeedbackCompletedagingcasesreportIncorrecttransferIDK5 callsormoreDuplicatecall (samemerchant)Call withLegalHoldVoiceauth cardtestingAssist MSwith anone fraudissueMATCHcallAssisted apeer withtheircasesCBcall5 day workweek (nodays off orearlydept/arriva;)WowCallCompletedallassignedcasesA call withacollectionbalanceAskedManagerfor helpGlobalcaseCall withACHREJRefundfraudcaseP4caseReinstatementTerm callInterpretercallRestrictedWBMATCOtoolscaseMarriotmerchantCallNo QAfailsDe-escalatedcallclosed allpendingcasesProvidedfeedbackCompletedagingcasesreportIncorrecttransferIDK5 callsormoreDuplicatecall (samemerchant)Call withLegalHoldVoiceauth cardtestingAssist MSwith anone fraudissueMATCHcallAssisted apeer withtheircasesCBcall5 day workweek (nodays off orearlydept/arriva;)WowCallCompletedallassignedcasesA call withacollectionbalanceAskedManagerfor helpGlobalcaseCall withACHREJRefundfraudcaseP4caseReinstatementTerm callInterpretercallRestrictedWBMATCOtoolscaseMarriotmerchantCallNo QAfailsDe-escalatedcall

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. closed all pending cases
  2. Provided feedback
  3. Completed aging cases report
  4. Incorrect transfer
  5. IDK
  6. 5 calls or more
  7. Duplicate call (same merchant)
  8. Call with Legal Hold
  9. Voice auth card testing
  10. Assist MS with a none fraud issue
  11. MATCH call
  12. Assisted a peer with their cases
  13. CB call
  14. 5 day work week (no days off or early dept/arriva;)
  15. Wow Call
  16. Completed all assigned cases
  17. A call with a collection balance
  18. Asked Manager for help
  19. Global case
  20. Call with ACH REJ
  21. Refund fraud case
  22. P4 case
  23. Reinstatement Term call
  24. Interpreter call
  25. Restricted WB
  26. MATCO tools case
  27. Marriot merchant Call
  28. No QA fails
  29. De-escalated call