Watch aVOD oncustomerservice skillsHelp acustomercomplete theirbusiness on thefirst contactReassurea worriedcustomerAsk "whatcan I doto help?"Helpsomeonewith theironlineaccountStay in controlduring aconversationwith a difficultcustomerShareknowledge tohelp aco-worker solvea problemEnd aninterview orcall on apositive noteRead anarticle aboutcustomerexperienceTake actionon youroldestpendingcaseGivecondolencesto a customerexperiencinga lossExplaindifferentways youcan help acustomerHelp aco-workersolve acustomer'sproblemLearn how tosolve aproblemfrom aco-workerFollow upwith acustomer ontheir claimReach outand connectwith 3co-workersParaphrasewhat acustomer saidto confirm youunderstandEmpathizewith acustomerTeach acustomerabout onlineserviceoptionsReceive acomplimenton yourcustomerservice skillsUse one ofof the dailycustomerservice tipsExplain howto solve aproblemwithout usingjargonReceive athank youfrom acustomerRead anarticle toimprove yourcustomerservice skillsWatch aVOD oncustomerservice skillsHelp acustomercomplete theirbusiness on thefirst contactReassurea worriedcustomerAsk "whatcan I doto help?"Helpsomeonewith theironlineaccountStay in controlduring aconversationwith a difficultcustomerShareknowledge tohelp aco-worker solvea problemEnd aninterview orcall on apositive noteRead anarticle aboutcustomerexperienceTake actionon youroldestpendingcaseGivecondolencesto a customerexperiencinga lossExplaindifferentways youcan help acustomerHelp aco-workersolve acustomer'sproblemLearn how tosolve aproblemfrom aco-workerFollow upwith acustomer ontheir claimReach outand connectwith 3co-workersParaphrasewhat acustomer saidto confirm youunderstandEmpathizewith acustomerTeach acustomerabout onlineserviceoptionsReceive acomplimenton yourcustomerservice skillsUse one ofof the dailycustomerservice tipsExplain howto solve aproblemwithout usingjargonReceive athank youfrom acustomerRead anarticle toimprove yourcustomerservice skills

National Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Watch a VOD on customer service skills
  2. Help a customer complete their business on the first contact
  3. Reassure a worried customer
  4. Ask "what can I do to help?"
  5. Help someone with their online account
  6. Stay in control during a conversation with a difficult customer
  7. Share knowledge to help a co-worker solve a problem
  8. End an interview or call on a positive note
  9. Read an article about customer experience
  10. Take action on your oldest pending case
  11. Give condolences to a customer experiencing a loss
  12. Explain different ways you can help a customer
  13. Help a co-worker solve a customer's problem
  14. Learn how to solve a problem from a co-worker
  15. Follow up with a customer on their claim
  16. Reach out and connect with 3 co-workers
  17. Paraphrase what a customer said to confirm you understand
  18. Empathize with a customer
  19. Teach a customer about online service options
  20. Receive a compliment on your customer service skills
  21. Use one of of the daily customer service tips
  22. Explain how to solve a problem without using jargon
  23. Receive a thank you from a customer
  24. Read an article to improve your customer service skills