(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask "what can I do to help?"
Help someone with their online account
Give condolences to a customer experiencing a loss
Receive a thank you from a customer
Share knowledge to help a
co-worker solve a problem
Empathize with a customer
Learn how to solve a problem from a
co-worker
Take action on your oldest pending case
Read an article about customer experience
Teach a customer about online service options
Read an article to improve your customer service skills
Follow up with a customer on their claim
Receive a compliment on your customer service skills
Reassure a worried customer
Stay in control during a conversation
with a difficult customer
Use one of of the daily customer service tips
Reach out and connect with 3
co-workers
End an interview or call on a positive note
Help a customer complete their business on the first contact
Explain different ways you can help a customer
Help a
co-worker solve a customer's problem
Watch a VOD on customer service skills
Explain how to solve a problem without using jargon
Paraphrase what a customer said to confirm you understand
