(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Help a customer complete their business on the first contact
Explain different ways you can help a customer
Share knowledge to help a
co-worker solve a problem
Use one of of the daily customer service tips
Reassure a worried customer
Help someone with their online account
Read an article to improve your customer service skills
Read an article about customer experience
Paraphrase what a customer said to confirm you understand
Stay in control during a conversation
with a difficult customer
Teach a customer about online service options
Follow up with a customer on their claim
Ask "what can I do to help?"
Give condolences to a customer experiencing a loss
Receive a compliment on your customer service skills
Learn how to solve a problem from a
co-worker
End an interview or call on a positive note
Receive a thank you from a customer
Take action on your oldest pending case
Reach out and connect with 3
co-workers
Watch a VOD on customer service skills
Empathize with a customer
Explain how to solve a problem without using jargon
