Teach acustomerabout onlineserviceoptionsFollow upwith acustomer ontheir claimRead anarticle toimprove yourcustomerservice skillsTake actionon youroldestpendingcaseHelpsomeonewith theironlineaccountHelp aco-workersolve acustomer'sproblemEmpathizewith acustomerWatch aVOD oncustomerservice skillsReceive acomplimenton yourcustomerservice skillsHelp acustomercomplete theirbusiness on thefirst contactLearn how tosolve aproblemfrom aco-workerExplaindifferentways youcan help acustomerUse one ofof the dailycustomerservice tipsReassurea worriedcustomerGivecondolencesto a customerexperiencinga lossEnd aninterview orcall on apositive noteRead anarticle aboutcustomerexperienceParaphrasewhat acustomer saidto confirm youunderstandShareknowledge tohelp aco-worker solvea problemAsk "whatcan I doto help?"Explain howto solve aproblemwithout usingjargonReach outand connectwith 3co-workersReceive athank youfrom acustomerStay in controlduring aconversationwith a difficultcustomerTeach acustomerabout onlineserviceoptionsFollow upwith acustomer ontheir claimRead anarticle toimprove yourcustomerservice skillsTake actionon youroldestpendingcaseHelpsomeonewith theironlineaccountHelp aco-workersolve acustomer'sproblemEmpathizewith acustomerWatch aVOD oncustomerservice skillsReceive acomplimenton yourcustomerservice skillsHelp acustomercomplete theirbusiness on thefirst contactLearn how tosolve aproblemfrom aco-workerExplaindifferentways youcan help acustomerUse one ofof the dailycustomerservice tipsReassurea worriedcustomerGivecondolencesto a customerexperiencinga lossEnd aninterview orcall on apositive noteRead anarticle aboutcustomerexperienceParaphrasewhat acustomer saidto confirm youunderstandShareknowledge tohelp aco-worker solvea problemAsk "whatcan I doto help?"Explain howto solve aproblemwithout usingjargonReach outand connectwith 3co-workersReceive athank youfrom acustomerStay in controlduring aconversationwith a difficultcustomer

National Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Teach a customer about online service options
  2. Follow up with a customer on their claim
  3. Read an article to improve your customer service skills
  4. Take action on your oldest pending case
  5. Help someone with their online account
  6. Help a co-worker solve a customer's problem
  7. Empathize with a customer
  8. Watch a VOD on customer service skills
  9. Receive a compliment on your customer service skills
  10. Help a customer complete their business on the first contact
  11. Learn how to solve a problem from a co-worker
  12. Explain different ways you can help a customer
  13. Use one of of the daily customer service tips
  14. Reassure a worried customer
  15. Give condolences to a customer experiencing a loss
  16. End an interview or call on a positive note
  17. Read an article about customer experience
  18. Paraphrase what a customer said to confirm you understand
  19. Share knowledge to help a co-worker solve a problem
  20. Ask "what can I do to help?"
  21. Explain how to solve a problem without using jargon
  22. Reach out and connect with 3 co-workers
  23. Receive a thank you from a customer
  24. Stay in control during a conversation with a difficult customer