Helpsomeonewith theironlineaccountExplain howto solve aproblemwithout usingjargonShareknowledge tohelp aco-worker solvea problemWatch aVOD oncustomerservice skillsHelp acustomercomplete theirbusiness on thefirst contactRead anarticle toimprove yourcustomerservice skillsUse one ofof the dailycustomerservice tipsRead anarticle aboutcustomerexperienceTake actionon youroldestpendingcaseParaphrasewhat acustomer saidto confirm youunderstandReassurea worriedcustomerGivecondolencesto a customerexperiencinga lossReceive acomplimenton yourcustomerservice skillsStay in controlduring aconversationwith a difficultcustomerHelp aco-workersolve acustomer'sproblemEnd aninterview orcall on apositive noteReach outand connectwith 3co-workersReceive athank youfrom acustomerLearn how tosolve aproblemfrom aco-workerFollow upwith acustomer ontheir claimEmpathizewith acustomerTeach acustomerabout onlineserviceoptionsExplaindifferentways youcan help acustomerAsk "whatcan I doto help?"Helpsomeonewith theironlineaccountExplain howto solve aproblemwithout usingjargonShareknowledge tohelp aco-worker solvea problemWatch aVOD oncustomerservice skillsHelp acustomercomplete theirbusiness on thefirst contactRead anarticle toimprove yourcustomerservice skillsUse one ofof the dailycustomerservice tipsRead anarticle aboutcustomerexperienceTake actionon youroldestpendingcaseParaphrasewhat acustomer saidto confirm youunderstandReassurea worriedcustomerGivecondolencesto a customerexperiencinga lossReceive acomplimenton yourcustomerservice skillsStay in controlduring aconversationwith a difficultcustomerHelp aco-workersolve acustomer'sproblemEnd aninterview orcall on apositive noteReach outand connectwith 3co-workersReceive athank youfrom acustomerLearn how tosolve aproblemfrom aco-workerFollow upwith acustomer ontheir claimEmpathizewith acustomerTeach acustomerabout onlineserviceoptionsExplaindifferentways youcan help acustomerAsk "whatcan I doto help?"

National Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help someone with their online account
  2. Explain how to solve a problem without using jargon
  3. Share knowledge to help a co-worker solve a problem
  4. Watch a VOD on customer service skills
  5. Help a customer complete their business on the first contact
  6. Read an article to improve your customer service skills
  7. Use one of of the daily customer service tips
  8. Read an article about customer experience
  9. Take action on your oldest pending case
  10. Paraphrase what a customer said to confirm you understand
  11. Reassure a worried customer
  12. Give condolences to a customer experiencing a loss
  13. Receive a compliment on your customer service skills
  14. Stay in control during a conversation with a difficult customer
  15. Help a co-worker solve a customer's problem
  16. End an interview or call on a positive note
  17. Reach out and connect with 3 co-workers
  18. Receive a thank you from a customer
  19. Learn how to solve a problem from a co-worker
  20. Follow up with a customer on their claim
  21. Empathize with a customer
  22. Teach a customer about online service options
  23. Explain different ways you can help a customer
  24. Ask "what can I do to help?"