(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Watch a VOD on customer service skills
Follow up with a customer on their claim
Reassure a worried customer
End an interview or call on a positive note
Stay in control during a conversation
with a difficult customer
Take action on your oldest pending case
Receive a thank you from a customer
Help a customer complete their business on the first contact
Share knowledge to help a
co-worker solve a problem
Paraphrase what a customer said to confirm you understand
Give condolences to a customer experiencing a loss
Help a
co-worker solve a customer's problem
Explain how to solve a problem without using jargon
Learn how to solve a problem from a
co-worker
Ask "what can I do to help?"
Teach a customer about online service options
Help someone with their online account
Read an article to improve your customer service skills
Reach out and connect with 3
co-workers
Empathize with a customer
Use one of of the daily customer service tips
Explain different ways you can help a customer
Receive a compliment on your customer service skills
