Learn how tosolve aproblemfrom aco-workerExplaindifferentways youcan help acustomerRead anarticle toimprove yourcustomerservice skillsParaphrasewhat acustomer saidto confirm youunderstandExplain howto solve aproblemwithout usingjargonHelpsomeonewith theironlineaccountAsk "whatcan I doto help?"Reach outand connectwith 3co-workersGivecondolencesto a customerexperiencinga lossHelp aco-workersolve acustomer'sproblemReceive acomplimenton yourcustomerservice skillsTake actionon youroldestpendingcaseShareknowledge tohelp aco-worker solvea problemFollow upwith acustomer ontheir claimTeach acustomerabout onlineserviceoptionsEmpathizewith acustomerReassurea worriedcustomerWatch aVOD oncustomerservice skillsUse one ofof the dailycustomerservice tipsHelp acustomercomplete theirbusiness on thefirst contactRead anarticle aboutcustomerexperienceEnd aninterview orcall on apositive noteStay in controlduring aconversationwith a difficultcustomerReceive athank youfrom acustomerLearn how tosolve aproblemfrom aco-workerExplaindifferentways youcan help acustomerRead anarticle toimprove yourcustomerservice skillsParaphrasewhat acustomer saidto confirm youunderstandExplain howto solve aproblemwithout usingjargonHelpsomeonewith theironlineaccountAsk "whatcan I doto help?"Reach outand connectwith 3co-workersGivecondolencesto a customerexperiencinga lossHelp aco-workersolve acustomer'sproblemReceive acomplimenton yourcustomerservice skillsTake actionon youroldestpendingcaseShareknowledge tohelp aco-worker solvea problemFollow upwith acustomer ontheir claimTeach acustomerabout onlineserviceoptionsEmpathizewith acustomerReassurea worriedcustomerWatch aVOD oncustomerservice skillsUse one ofof the dailycustomerservice tipsHelp acustomercomplete theirbusiness on thefirst contactRead anarticle aboutcustomerexperienceEnd aninterview orcall on apositive noteStay in controlduring aconversationwith a difficultcustomerReceive athank youfrom acustomer

National Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn how to solve a problem from a co-worker
  2. Explain different ways you can help a customer
  3. Read an article to improve your customer service skills
  4. Paraphrase what a customer said to confirm you understand
  5. Explain how to solve a problem without using jargon
  6. Help someone with their online account
  7. Ask "what can I do to help?"
  8. Reach out and connect with 3 co-workers
  9. Give condolences to a customer experiencing a loss
  10. Help a co-worker solve a customer's problem
  11. Receive a compliment on your customer service skills
  12. Take action on your oldest pending case
  13. Share knowledge to help a co-worker solve a problem
  14. Follow up with a customer on their claim
  15. Teach a customer about online service options
  16. Empathize with a customer
  17. Reassure a worried customer
  18. Watch a VOD on customer service skills
  19. Use one of of the daily customer service tips
  20. Help a customer complete their business on the first contact
  21. Read an article about customer experience
  22. End an interview or call on a positive note
  23. Stay in control during a conversation with a difficult customer
  24. Receive a thank you from a customer