(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Watch a VOD on customer service skills
Help a customer complete their business on the first contact
Reassure a worried customer
Ask "what can I do to help?"
Help someone with their online account
Stay in control during a conversation
with a difficult customer
Share knowledge to help a
co-worker solve a problem
End an interview or call on a positive note
Read an article about customer experience
Take action on your oldest pending case
Give condolences to a customer experiencing a loss
Explain different ways you can help a customer
Help a
co-worker solve a customer's problem
Learn how to solve a problem from a
co-worker
Follow up with a customer on their claim
Reach out and connect with 3
co-workers
Paraphrase what a customer said to confirm you understand
Empathize with a customer
Teach a customer about online service options
Receive a compliment on your customer service skills
Use one of of the daily customer service tips
Explain how to solve a problem without using jargon
Receive a thank you from a customer
Read an article to improve your customer service skills
