(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Watch a VOD on customer service skills
Help a customer complete their business on the first contact
End an interview or call on a positive note
Take action on your oldest pending case
Stay in control during a conversation
with a difficult customer
Explain how to solve a problem without using jargon
Give condolences to a customer experiencing a loss
Receive a thank you from a customer
Paraphrase what a customer said to confirm you understand
Help a
co-worker solve a customer's problem
Read an article to improve your customer service skills
Use one of of the daily customer service tips
Read an article about customer experience
Reach out and connect with 3
co-workers
Reassure a worried customer
Share knowledge to help a
co-worker solve a problem
Help someone with their online account
Empathize with a customer
Teach a customer about online service options
Ask "what can I do to help?"
Explain different ways you can help a customer
Learn how to solve a problem from a
co-worker
Receive a compliment on your customer service skills
