Take actionon youroldestpendingcaseEnd aninterview orcall on apositive noteHelpsomeonewith theironlineaccountExplain howto solve aproblemwithout usingjargonShareknowledge tohelp aco-worker solvea problemReceive acomplimenton yourcustomerservice skillsReach outand connectwith 3co-workersHelp aco-workersolve acustomer'sproblemUse one ofof the dailycustomerservice tipsReceive athank youfrom acustomerLearn how tosolve aproblemfrom aco-workerHelp acustomercomplete theirbusiness on thefirst contactRead anarticle toimprove yourcustomerservice skillsReassurea worriedcustomerStay in controlduring aconversationwith a difficultcustomerExplaindifferentways youcan help acustomerRead anarticle aboutcustomerexperienceTeach acustomerabout onlineserviceoptionsParaphrasewhat acustomer saidto confirm youunderstandGivecondolencesto a customerexperiencinga lossAsk "whatcan I doto help?"Follow upwith acustomer ontheir claimEmpathizewith acustomerWatch aVOD oncustomerservice skillsTake actionon youroldestpendingcaseEnd aninterview orcall on apositive noteHelpsomeonewith theironlineaccountExplain howto solve aproblemwithout usingjargonShareknowledge tohelp aco-worker solvea problemReceive acomplimenton yourcustomerservice skillsReach outand connectwith 3co-workersHelp aco-workersolve acustomer'sproblemUse one ofof the dailycustomerservice tipsReceive athank youfrom acustomerLearn how tosolve aproblemfrom aco-workerHelp acustomercomplete theirbusiness on thefirst contactRead anarticle toimprove yourcustomerservice skillsReassurea worriedcustomerStay in controlduring aconversationwith a difficultcustomerExplaindifferentways youcan help acustomerRead anarticle aboutcustomerexperienceTeach acustomerabout onlineserviceoptionsParaphrasewhat acustomer saidto confirm youunderstandGivecondolencesto a customerexperiencinga lossAsk "whatcan I doto help?"Follow upwith acustomer ontheir claimEmpathizewith acustomerWatch aVOD oncustomerservice skills

National Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take action on your oldest pending case
  2. End an interview or call on a positive note
  3. Help someone with their online account
  4. Explain how to solve a problem without using jargon
  5. Share knowledge to help a co-worker solve a problem
  6. Receive a compliment on your customer service skills
  7. Reach out and connect with 3 co-workers
  8. Help a co-worker solve a customer's problem
  9. Use one of of the daily customer service tips
  10. Receive a thank you from a customer
  11. Learn how to solve a problem from a co-worker
  12. Help a customer complete their business on the first contact
  13. Read an article to improve your customer service skills
  14. Reassure a worried customer
  15. Stay in control during a conversation with a difficult customer
  16. Explain different ways you can help a customer
  17. Read an article about customer experience
  18. Teach a customer about online service options
  19. Paraphrase what a customer said to confirm you understand
  20. Give condolences to a customer experiencing a loss
  21. Ask "what can I do to help?"
  22. Follow up with a customer on their claim
  23. Empathize with a customer
  24. Watch a VOD on customer service skills