(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Stay in control during a conversation
with a difficult customer
Empathize with a customer
Give condolences to a customer experiencing a loss
Reach out and connect with 3
co-workers
Watch a VOD on customer service skills
Receive a thank you from a customer
Help a
co-worker solve a customer's problem
Reassure a worried customer
Read an article to improve your customer service skills
Help someone with their online account
End an interview or call on a positive note
Take action on your oldest pending case
Receive a compliment on your customer service skills
Read an article about customer experience
Paraphrase what a customer said to confirm you understand
Explain how to solve a problem without using jargon
Ask "what can I do to help?"
Explain different ways you can help a customer
Help a customer complete their business on the first contact
Learn how to solve a problem from a
co-worker
Teach a customer about online service options
Use one of of the daily customer service tips
Follow up with a customer on their claim
Share knowledge to help a
co-worker solve a problem
