(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Give condolences to a customer experiencing a loss
Receive a thank you from a customer
Reassure a worried customer
Share knowledge to help a
co-worker solve a problem
Read an article about customer experience
Stay in control during a conversation
with a difficult customer
Follow up with a customer on their claim
Help someone with their online account
Learn how to solve a problem from a
co-worker
Help a
co-worker solve a customer's problem
Teach a customer about online service options
Use one of of the daily customer service tips
Watch a VOD on customer service skills
Paraphrase what a customer said to confirm you understand
Empathize with a customer
End an interview or call on a positive note
Receive a compliment on your customer service skills
Explain different ways you can help a customer
Read an article to improve your customer service skills
Help a customer complete their business on the first contact
Take action on your oldest pending case
Explain how to solve a problem without using jargon
