Stay in controlduring aconversationwith a difficultcustomerEmpathizewith acustomerGivecondolencesto a customerexperiencinga lossReach outand connectwith 3co-workersWatch aVOD oncustomerservice skillsReceive athank youfrom acustomerHelp aco-workersolve acustomer'sproblemReassurea worriedcustomerRead anarticle toimprove yourcustomerservice skillsHelpsomeonewith theironlineaccountEnd aninterview orcall on apositive noteTake actionon youroldestpendingcaseReceive acomplimenton yourcustomerservice skillsRead anarticle aboutcustomerexperienceParaphrasewhat acustomer saidto confirm youunderstandExplain howto solve aproblemwithout usingjargonAsk "whatcan I doto help?"Explaindifferentways youcan help acustomerHelp acustomercomplete theirbusiness on thefirst contactLearn how tosolve aproblemfrom aco-workerTeach acustomerabout onlineserviceoptionsUse one ofof the dailycustomerservice tipsFollow upwith acustomer ontheir claimShareknowledge tohelp aco-worker solvea problemStay in controlduring aconversationwith a difficultcustomerEmpathizewith acustomerGivecondolencesto a customerexperiencinga lossReach outand connectwith 3co-workersWatch aVOD oncustomerservice skillsReceive athank youfrom acustomerHelp aco-workersolve acustomer'sproblemReassurea worriedcustomerRead anarticle toimprove yourcustomerservice skillsHelpsomeonewith theironlineaccountEnd aninterview orcall on apositive noteTake actionon youroldestpendingcaseReceive acomplimenton yourcustomerservice skillsRead anarticle aboutcustomerexperienceParaphrasewhat acustomer saidto confirm youunderstandExplain howto solve aproblemwithout usingjargonAsk "whatcan I doto help?"Explaindifferentways youcan help acustomerHelp acustomercomplete theirbusiness on thefirst contactLearn how tosolve aproblemfrom aco-workerTeach acustomerabout onlineserviceoptionsUse one ofof the dailycustomerservice tipsFollow upwith acustomer ontheir claimShareknowledge tohelp aco-worker solvea problem

National Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Stay in control during a conversation with a difficult customer
  2. Empathize with a customer
  3. Give condolences to a customer experiencing a loss
  4. Reach out and connect with 3 co-workers
  5. Watch a VOD on customer service skills
  6. Receive a thank you from a customer
  7. Help a co-worker solve a customer's problem
  8. Reassure a worried customer
  9. Read an article to improve your customer service skills
  10. Help someone with their online account
  11. End an interview or call on a positive note
  12. Take action on your oldest pending case
  13. Receive a compliment on your customer service skills
  14. Read an article about customer experience
  15. Paraphrase what a customer said to confirm you understand
  16. Explain how to solve a problem without using jargon
  17. Ask "what can I do to help?"
  18. Explain different ways you can help a customer
  19. Help a customer complete their business on the first contact
  20. Learn how to solve a problem from a co-worker
  21. Teach a customer about online service options
  22. Use one of of the daily customer service tips
  23. Follow up with a customer on their claim
  24. Share knowledge to help a co-worker solve a problem