Helpsomeonewith theironlineaccountStay in controlduring aconversationwith a difficultcustomerReceive athank youfrom acustomerFollow upwith acustomer ontheir claimAsk "whatcan I doto help?"Explain howto solve aproblemwithout usingjargonEnd aninterview orcall on apositive noteReassurea worriedcustomerRead anarticle toimprove yourcustomerservice skillsParaphrasewhat acustomer saidto confirm youunderstandLearn how tosolve aproblemfrom aco-workerUse one ofof the dailycustomerservice tipsTeach acustomerabout onlineserviceoptionsEmpathizewith acustomerHelp aco-workersolve acustomer'sproblemReceive acomplimenton yourcustomerservice skillsTake actionon youroldestpendingcaseReach outand connectwith 3co-workersHelp acustomercomplete theirbusiness on thefirst contactExplaindifferentways youcan help acustomerShareknowledge tohelp aco-worker solvea problemRead anarticle aboutcustomerexperienceWatch aVOD oncustomerservice skillsGivecondolencesto a customerexperiencinga lossHelpsomeonewith theironlineaccountStay in controlduring aconversationwith a difficultcustomerReceive athank youfrom acustomerFollow upwith acustomer ontheir claimAsk "whatcan I doto help?"Explain howto solve aproblemwithout usingjargonEnd aninterview orcall on apositive noteReassurea worriedcustomerRead anarticle toimprove yourcustomerservice skillsParaphrasewhat acustomer saidto confirm youunderstandLearn how tosolve aproblemfrom aco-workerUse one ofof the dailycustomerservice tipsTeach acustomerabout onlineserviceoptionsEmpathizewith acustomerHelp aco-workersolve acustomer'sproblemReceive acomplimenton yourcustomerservice skillsTake actionon youroldestpendingcaseReach outand connectwith 3co-workersHelp acustomercomplete theirbusiness on thefirst contactExplaindifferentways youcan help acustomerShareknowledge tohelp aco-worker solvea problemRead anarticle aboutcustomerexperienceWatch aVOD oncustomerservice skillsGivecondolencesto a customerexperiencinga loss

National Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help someone with their online account
  2. Stay in control during a conversation with a difficult customer
  3. Receive a thank you from a customer
  4. Follow up with a customer on their claim
  5. Ask "what can I do to help?"
  6. Explain how to solve a problem without using jargon
  7. End an interview or call on a positive note
  8. Reassure a worried customer
  9. Read an article to improve your customer service skills
  10. Paraphrase what a customer said to confirm you understand
  11. Learn how to solve a problem from a co-worker
  12. Use one of of the daily customer service tips
  13. Teach a customer about online service options
  14. Empathize with a customer
  15. Help a co-worker solve a customer's problem
  16. Receive a compliment on your customer service skills
  17. Take action on your oldest pending case
  18. Reach out and connect with 3 co-workers
  19. Help a customer complete their business on the first contact
  20. Explain different ways you can help a customer
  21. Share knowledge to help a co-worker solve a problem
  22. Read an article about customer experience
  23. Watch a VOD on customer service skills
  24. Give condolences to a customer experiencing a loss