"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteSend thereview link toa happycustomer inIntercomFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Give a fellowteammate ashoutout for ajob well done inslack orintercomWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Suggest aneye cleanSI1 or SI2diamondA customeris looking for"investmentdiamonds"I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.A customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Offer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Crankycustomer alert:you helped turnaround theirattitude and theyleft happyExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Find acustomer an altwhen thediamond theyliked has beensoldLearn somethingnew aboutdiamonds or thesite and share withthe team in slackSuggestedshop.rarecarat.comto someone lookingfor jewelryPositivefeedback givenabout youand/or the RCteam in chat"Can I justbuy thesetting withno centerdiamond?"Answer afellow GG'squestion inslack or chatHelp a customerexchange theirdiamond or settingwhen they chat infor a returnDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerHelp acustomercompare 2 or 3diamonds inchat and settleon one.Send acustomer alink to theircart at the endof the convoA customersends picturesof rocks andneeds a gem ID"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteSend thereview link toa happycustomer inIntercomFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Give a fellowteammate ashoutout for ajob well done inslack orintercomWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Suggest aneye cleanSI1 or SI2diamondA customeris looking for"investmentdiamonds"I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.A customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Offer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Crankycustomer alert:you helped turnaround theirattitude and theyleft happyExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Find acustomer an altwhen thediamond theyliked has beensoldLearn somethingnew aboutdiamonds or thesite and share withthe team in slackSuggestedshop.rarecarat.comto someone lookingfor jewelryPositivefeedback givenabout youand/or the RCteam in chat"Can I justbuy thesetting withno centerdiamond?"Answer afellow GG'squestion inslack or chatHelp a customerexchange theirdiamond or settingwhen they chat infor a returnDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerHelp acustomercompare 2 or 3diamonds inchat and settleon one.Send acustomer alink to theircart at the endof the convoA customersends picturesof rocks andneeds a gem ID

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  2. Send the review link to a happy customer in Intercom
  3. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  4. Give a fellow teammate a shoutout for a job well done in slack or intercom
  5. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  6. Suggest an eye clean SI1 or SI2 diamond
  7. A customer is looking for "investment diamonds"
  8. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  9. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  10. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  11. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  12. Cranky customer alert: you helped turn around their attitude and they left happy
  13. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  14. Find a customer an alt when the diamond they liked has been sold
  15. Learn something new about diamonds or the site and share with the team in slack
  16. Suggested shop.rarecarat.com to someone looking for jewelry
  17. Positive feedback given about you and/or the RC team in chat
  18. "Can I just buy the setting with no center diamond?"
  19. Answer a fellow GG's question in slack or chat
  20. Help a customer exchange their diamond or setting when they chat in for a return
  21. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  22. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  23. Send a customer a link to their cart at the end of the convo
  24. A customer sends pictures of rocks and needs a gem ID