A customersends picturesof rocks andneeds a gem IDSend acustomer alink to theircart at the endof the convoOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)A customeris looking for"investmentdiamonds""Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Send thereview link toa happycustomer inIntercom"Can I justbuy thesetting withno centerdiamond?"Discuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Answer afellow GG'squestion inslack or chatHelp acustomercompare 2 or 3diamonds inchat and settleon one.Positivefeedback givenabout youand/or the RCteam in chatFind acustomer an altwhen thediamond theyliked has beensoldFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Suggest aneye cleanSI1 or SI2diamondHelp a customerexchange theirdiamond or settingwhen they chat infor a returnSuggestedshop.rarecarat.comto someone lookingfor jewelryCrankycustomer alert:you helped turnaround theirattitude and theyleft happyGive a fellowteammate ashoutout for ajob well done inslack orintercomLearn somethingnew aboutdiamonds or thesite and share withthe team in slackHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.A customersends picturesof rocks andneeds a gem IDSend acustomer alink to theircart at the endof the convoOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)A customeris looking for"investmentdiamonds""Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Send thereview link toa happycustomer inIntercom"Can I justbuy thesetting withno centerdiamond?"Discuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Answer afellow GG'squestion inslack or chatHelp acustomercompare 2 or 3diamonds inchat and settleon one.Positivefeedback givenabout youand/or the RCteam in chatFind acustomer an altwhen thediamond theyliked has beensoldFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Suggest aneye cleanSI1 or SI2diamondHelp a customerexchange theirdiamond or settingwhen they chat infor a returnSuggestedshop.rarecarat.comto someone lookingfor jewelryCrankycustomer alert:you helped turnaround theirattitude and theyleft happyGive a fellowteammate ashoutout for ajob well done inslack orintercomLearn somethingnew aboutdiamonds or thesite and share withthe team in slackHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A customer sends pictures of rocks and needs a gem ID
  2. Send a customer a link to their cart at the end of the convo
  3. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  4. A customer is looking for "investment diamonds"
  5. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  6. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  7. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  8. Send the review link to a happy customer in Intercom
  9. "Can I just buy the setting with no center diamond?"
  10. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  11. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  12. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  13. Answer a fellow GG's question in slack or chat
  14. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  15. Positive feedback given about you and/or the RC team in chat
  16. Find a customer an alt when the diamond they liked has been sold
  17. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  18. Suggest an eye clean SI1 or SI2 diamond
  19. Help a customer exchange their diamond or setting when they chat in for a return
  20. Suggested shop.rarecarat.com to someone looking for jewelry
  21. Cranky customer alert: you helped turn around their attitude and they left happy
  22. Give a fellow teammate a shoutout for a job well done in slack or intercom
  23. Learn something new about diamonds or the site and share with the team in slack
  24. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.