Help a customerexchange theirdiamond or settingwhen they chat infor a returnSuggest aneye cleanSI1 or SI2diamondFind acustomer an altwhen thediamond theyliked has beensoldSend thereview link toa happycustomer inIntercomA customersends picturesof rocks andneeds a gem IDExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later."Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Positivefeedback givenabout youand/or the RCteam in chat"Can I justbuy thesetting withno centerdiamond?"Give a fellowteammate ashoutout for ajob well done inslack orintercomLearn somethingnew aboutdiamonds or thesite and share withthe team in slackDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerCrankycustomer alert:you helped turnaround theirattitude and theyleft happyAnswer afellow GG'squestion inslack or chatHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Suggestedshop.rarecarat.comto someone lookingfor jewelryI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Send acustomer alink to theircart at the endof the convoHelp acustomercompare 2 or 3diamonds inchat and settleon one.A customeris looking for"investmentdiamonds"A customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Help a customerexchange theirdiamond or settingwhen they chat infor a returnSuggest aneye cleanSI1 or SI2diamondFind acustomer an altwhen thediamond theyliked has beensoldSend thereview link toa happycustomer inIntercomA customersends picturesof rocks andneeds a gem IDExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later."Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Positivefeedback givenabout youand/or the RCteam in chat"Can I justbuy thesetting withno centerdiamond?"Give a fellowteammate ashoutout for ajob well done inslack orintercomLearn somethingnew aboutdiamonds or thesite and share withthe team in slackDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerCrankycustomer alert:you helped turnaround theirattitude and theyleft happyAnswer afellow GG'squestion inslack or chatHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Suggestedshop.rarecarat.comto someone lookingfor jewelryI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Send acustomer alink to theircart at the endof the convoHelp acustomercompare 2 or 3diamonds inchat and settleon one.A customeris looking for"investmentdiamonds"A customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a customer exchange their diamond or setting when they chat in for a return
  2. Suggest an eye clean SI1 or SI2 diamond
  3. Find a customer an alt when the diamond they liked has been sold
  4. Send the review link to a happy customer in Intercom
  5. A customer sends pictures of rocks and needs a gem ID
  6. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  7. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  8. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  9. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  10. Positive feedback given about you and/or the RC team in chat
  11. "Can I just buy the setting with no center diamond?"
  12. Give a fellow teammate a shoutout for a job well done in slack or intercom
  13. Learn something new about diamonds or the site and share with the team in slack
  14. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  15. Cranky customer alert: you helped turn around their attitude and they left happy
  16. Answer a fellow GG's question in slack or chat
  17. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  18. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  19. Suggested shop.rarecarat.com to someone looking for jewelry
  20. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  21. Send a customer a link to their cart at the end of the convo
  22. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  23. A customer is looking for "investment diamonds"
  24. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!