Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology."Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteSend acustomer alink to theircart at the endof the convoA customeris looking for"investmentdiamonds"Discuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerSuggestedshop.rarecarat.comto someone lookingfor jewelryHelp a customerexchange theirdiamond or settingwhen they chat infor a return"Can I justbuy thesetting withno centerdiamond?"Send thereview link toa happycustomer inIntercomCrankycustomer alert:you helped turnaround theirattitude and theyleft happyFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Offer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Learn somethingnew aboutdiamonds or thesite and share withthe team in slackAnswer afellow GG'squestion inslack or chatSuggest aneye cleanSI1 or SI2diamondPositivefeedback givenabout youand/or the RCteam in chatWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Find acustomer an altwhen thediamond theyliked has beensoldHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.A customersends picturesof rocks andneeds a gem IDA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Help acustomercompare 2 or 3diamonds inchat and settleon one.Give a fellowteammate ashoutout for ajob well done inslack orintercomExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology."Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteSend acustomer alink to theircart at the endof the convoA customeris looking for"investmentdiamonds"Discuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerSuggestedshop.rarecarat.comto someone lookingfor jewelryHelp a customerexchange theirdiamond or settingwhen they chat infor a return"Can I justbuy thesetting withno centerdiamond?"Send thereview link toa happycustomer inIntercomCrankycustomer alert:you helped turnaround theirattitude and theyleft happyFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Offer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Learn somethingnew aboutdiamonds or thesite and share withthe team in slackAnswer afellow GG'squestion inslack or chatSuggest aneye cleanSI1 or SI2diamondPositivefeedback givenabout youand/or the RCteam in chatWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Find acustomer an altwhen thediamond theyliked has beensoldHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.A customersends picturesof rocks andneeds a gem IDA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Help acustomercompare 2 or 3diamonds inchat and settleon one.Give a fellowteammate ashoutout for ajob well done inslack orintercom

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  2. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  3. Send a customer a link to their cart at the end of the convo
  4. A customer is looking for "investment diamonds"
  5. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  6. Suggested shop.rarecarat.com to someone looking for jewelry
  7. Help a customer exchange their diamond or setting when they chat in for a return
  8. "Can I just buy the setting with no center diamond?"
  9. Send the review link to a happy customer in Intercom
  10. Cranky customer alert: you helped turn around their attitude and they left happy
  11. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  12. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  13. Learn something new about diamonds or the site and share with the team in slack
  14. Answer a fellow GG's question in slack or chat
  15. Suggest an eye clean SI1 or SI2 diamond
  16. Positive feedback given about you and/or the RC team in chat
  17. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  18. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  19. Find a customer an alt when the diamond they liked has been sold
  20. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  21. A customer sends pictures of rocks and needs a gem ID
  22. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  23. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  24. Give a fellow teammate a shoutout for a job well done in slack or intercom