(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
Cranky customer alert: you helped turn around their attitude and they left happy
Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
"Hi, I'm interested in a custom setting" - Help customer find one in stock on site
Help a customer compare 2 or 3 diamonds in chat and settle on one.
Send the review link to a happy customer in Intercom
Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
Suggest an eye clean SI1 or SI2 diamond
Give a fellow teammate a shoutout for a job well done in slack or intercom
"Can I just buy the setting with no center diamond?"
Suggested shop.rarecarat.com to someone looking for jewelry
Follow-up with a customer you snoozed that you sent options to 1-2 days later.
Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
Learn something new about diamonds or the site and share with the team in slack
Help a customer exchange their diamond or setting when they chat in for a return
Send a customer a link to their cart at the end of the convo
A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
Positive feedback given about you and/or the RC team in chat
Answer a fellow GG's question in slack or chat
Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
A customer sends pictures of rocks and needs a gem ID
Find a customer an alt when the diamond they liked has been sold