Offer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Crankycustomer alert:you helped turnaround theirattitude and theyleft happyA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!A customeris looking for"investmentdiamonds"Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Suggestedshop.rarecarat.comto someone lookingfor jewelrySuggest aneye cleanSI1 or SI2diamondSend acustomer alink to theircart at the endof the convoA customersends picturesof rocks andneeds a gem IDDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerHelp acustomercompare 2 or 3diamonds inchat and settleon one.Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later."Can I justbuy thesetting withno centerdiamond?"Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Learn somethingnew aboutdiamonds or thesite and share withthe team in slackHelp a customerexchange theirdiamond or settingwhen they chat infor a returnAnswer afellow GG'squestion inslack or chat"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteFind acustomer an altwhen thediamond theyliked has beensoldGive a fellowteammate ashoutout for ajob well done inslack orintercomPositivefeedback givenabout youand/or the RCteam in chatSend thereview link toa happycustomer inIntercomHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Offer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Crankycustomer alert:you helped turnaround theirattitude and theyleft happyA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!A customeris looking for"investmentdiamonds"Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Suggestedshop.rarecarat.comto someone lookingfor jewelrySuggest aneye cleanSI1 or SI2diamondSend acustomer alink to theircart at the endof the convoA customersends picturesof rocks andneeds a gem IDDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerHelp acustomercompare 2 or 3diamonds inchat and settleon one.Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later."Can I justbuy thesetting withno centerdiamond?"Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Learn somethingnew aboutdiamonds or thesite and share withthe team in slackHelp a customerexchange theirdiamond or settingwhen they chat infor a returnAnswer afellow GG'squestion inslack or chat"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteFind acustomer an altwhen thediamond theyliked has beensoldGive a fellowteammate ashoutout for ajob well done inslack orintercomPositivefeedback givenabout youand/or the RCteam in chatSend thereview link toa happycustomer inIntercomHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  2. Cranky customer alert: you helped turn around their attitude and they left happy
  3. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  4. A customer is looking for "investment diamonds"
  5. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  6. Suggested shop.rarecarat.com to someone looking for jewelry
  7. Suggest an eye clean SI1 or SI2 diamond
  8. Send a customer a link to their cart at the end of the convo
  9. A customer sends pictures of rocks and needs a gem ID
  10. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  11. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  12. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  13. "Can I just buy the setting with no center diamond?"
  14. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  15. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  16. Learn something new about diamonds or the site and share with the team in slack
  17. Help a customer exchange their diamond or setting when they chat in for a return
  18. Answer a fellow GG's question in slack or chat
  19. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  20. Find a customer an alt when the diamond they liked has been sold
  21. Give a fellow teammate a shoutout for a job well done in slack or intercom
  22. Positive feedback given about you and/or the RC team in chat
  23. Send the review link to a happy customer in Intercom
  24. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.