Crankycustomer alert:you helped turnaround theirattitude and theyleft happyGive a fellowteammate ashoutout for ajob well done inslack orintercomDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerA customeris looking for"investmentdiamonds"Suggestedshop.rarecarat.comto someone lookingfor jewelryA customersends picturesof rocks andneeds a gem IDHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Help acustomercompare 2 or 3diamonds inchat and settleon one.Learn somethingnew aboutdiamonds or thesite and share withthe team in slackExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology."Can I justbuy thesetting withno centerdiamond?""Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteAnswer afellow GG'squestion inslack or chatI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Help a customerexchange theirdiamond or settingwhen they chat infor a returnSuggest aneye cleanSI1 or SI2diamondOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Send acustomer alink to theircart at the endof the convoA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Positivefeedback givenabout youand/or the RCteam in chatFind acustomer an altwhen thediamond theyliked has beensoldSend thereview link toa happycustomer inIntercomCrankycustomer alert:you helped turnaround theirattitude and theyleft happyGive a fellowteammate ashoutout for ajob well done inslack orintercomDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerA customeris looking for"investmentdiamonds"Suggestedshop.rarecarat.comto someone lookingfor jewelryA customersends picturesof rocks andneeds a gem IDHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Help acustomercompare 2 or 3diamonds inchat and settleon one.Learn somethingnew aboutdiamonds or thesite and share withthe team in slackExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology."Can I justbuy thesetting withno centerdiamond?""Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteAnswer afellow GG'squestion inslack or chatI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Help a customerexchange theirdiamond or settingwhen they chat infor a returnSuggest aneye cleanSI1 or SI2diamondOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Send acustomer alink to theircart at the endof the convoA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Positivefeedback givenabout youand/or the RCteam in chatFind acustomer an altwhen thediamond theyliked has beensoldSend thereview link toa happycustomer inIntercom

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cranky customer alert: you helped turn around their attitude and they left happy
  2. Give a fellow teammate a shoutout for a job well done in slack or intercom
  3. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  4. A customer is looking for "investment diamonds"
  5. Suggested shop.rarecarat.com to someone looking for jewelry
  6. A customer sends pictures of rocks and needs a gem ID
  7. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  8. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  9. Learn something new about diamonds or the site and share with the team in slack
  10. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  11. "Can I just buy the setting with no center diamond?"
  12. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  13. Answer a fellow GG's question in slack or chat
  14. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  15. Help a customer exchange their diamond or setting when they chat in for a return
  16. Suggest an eye clean SI1 or SI2 diamond
  17. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  18. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  19. Send a customer a link to their cart at the end of the convo
  20. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  21. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  22. Positive feedback given about you and/or the RC team in chat
  23. Find a customer an alt when the diamond they liked has been sold
  24. Send the review link to a happy customer in Intercom