Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Crankycustomer alert:you helped turnaround theirattitude and theyleft happyWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher."Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteHelp acustomercompare 2 or 3diamonds inchat and settleon one.Send thereview link toa happycustomer inIntercomOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Suggest aneye cleanSI1 or SI2diamondGive a fellowteammate ashoutout for ajob well done inslack orintercom"Can I justbuy thesetting withno centerdiamond?"Suggestedshop.rarecarat.comto someone lookingfor jewelryFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Learn somethingnew aboutdiamonds or thesite and share withthe team in slackHelp a customerexchange theirdiamond or settingwhen they chat infor a returnSend acustomer alink to theircart at the endof the convoA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Positivefeedback givenabout youand/or the RCteam in chatAnswer afellow GG'squestion inslack or chatDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerA customersends picturesof rocks andneeds a gem IDFind acustomer an altwhen thediamond theyliked has beensoldA customeris looking for"investmentdiamonds"Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Crankycustomer alert:you helped turnaround theirattitude and theyleft happyWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher."Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteHelp acustomercompare 2 or 3diamonds inchat and settleon one.Send thereview link toa happycustomer inIntercomOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Suggest aneye cleanSI1 or SI2diamondGive a fellowteammate ashoutout for ajob well done inslack orintercom"Can I justbuy thesetting withno centerdiamond?"Suggestedshop.rarecarat.comto someone lookingfor jewelryFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Learn somethingnew aboutdiamonds or thesite and share withthe team in slackHelp a customerexchange theirdiamond or settingwhen they chat infor a returnSend acustomer alink to theircart at the endof the convoA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Positivefeedback givenabout youand/or the RCteam in chatAnswer afellow GG'squestion inslack or chatDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerA customersends picturesof rocks andneeds a gem IDFind acustomer an altwhen thediamond theyliked has beensoldA customeris looking for"investmentdiamonds"

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  2. Cranky customer alert: you helped turn around their attitude and they left happy
  3. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  4. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  5. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  6. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  7. Send the review link to a happy customer in Intercom
  8. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  9. Suggest an eye clean SI1 or SI2 diamond
  10. Give a fellow teammate a shoutout for a job well done in slack or intercom
  11. "Can I just buy the setting with no center diamond?"
  12. Suggested shop.rarecarat.com to someone looking for jewelry
  13. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  14. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  15. Learn something new about diamonds or the site and share with the team in slack
  16. Help a customer exchange their diamond or setting when they chat in for a return
  17. Send a customer a link to their cart at the end of the convo
  18. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  19. Positive feedback given about you and/or the RC team in chat
  20. Answer a fellow GG's question in slack or chat
  21. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  22. A customer sends pictures of rocks and needs a gem ID
  23. Find a customer an alt when the diamond they liked has been sold
  24. A customer is looking for "investment diamonds"