Learn somethingnew aboutdiamonds or thesite and share withthe team in slackPositivefeedback givenabout youand/or the RCteam in chatSend acustomer alink to theircart at the endof the convoHelp a customerexchange theirdiamond or settingwhen they chat infor a returnAnswer afellow GG'squestion inslack or chatHelp acustomercompare 2 or 3diamonds inchat and settleon one.Give a fellowteammate ashoutout for ajob well done inslack orintercomWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Suggestedshop.rarecarat.comto someone lookingfor jewelryCrankycustomer alert:you helped turnaround theirattitude and theyleft happyA customersends picturesof rocks andneeds a gem IDSend thereview link toa happycustomer inIntercomFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Offer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)A customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.A customeris looking for"investmentdiamonds"Discuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerFind acustomer an altwhen thediamond theyliked has beensold"Can I justbuy thesetting withno centerdiamond?"Suggest aneye cleanSI1 or SI2diamondLearn somethingnew aboutdiamonds or thesite and share withthe team in slackPositivefeedback givenabout youand/or the RCteam in chatSend acustomer alink to theircart at the endof the convoHelp a customerexchange theirdiamond or settingwhen they chat infor a returnAnswer afellow GG'squestion inslack or chatHelp acustomercompare 2 or 3diamonds inchat and settleon one.Give a fellowteammate ashoutout for ajob well done inslack orintercomWill the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Suggestedshop.rarecarat.comto someone lookingfor jewelryCrankycustomer alert:you helped turnaround theirattitude and theyleft happyA customersends picturesof rocks andneeds a gem IDSend thereview link toa happycustomer inIntercomFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Help a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Offer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)A customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.A customeris looking for"investmentdiamonds"Discuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerFind acustomer an altwhen thediamond theyliked has beensold"Can I justbuy thesetting withno centerdiamond?"Suggest aneye cleanSI1 or SI2diamond

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Learn something new about diamonds or the site and share with the team in slack
  2. Positive feedback given about you and/or the RC team in chat
  3. Send a customer a link to their cart at the end of the convo
  4. Help a customer exchange their diamond or setting when they chat in for a return
  5. Answer a fellow GG's question in slack or chat
  6. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  7. Give a fellow teammate a shoutout for a job well done in slack or intercom
  8. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  9. Suggested shop.rarecarat.com to someone looking for jewelry
  10. Cranky customer alert: you helped turn around their attitude and they left happy
  11. A customer sends pictures of rocks and needs a gem ID
  12. Send the review link to a happy customer in Intercom
  13. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  14. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  15. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  16. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  17. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  18. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  19. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  20. A customer is looking for "investment diamonds"
  21. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  22. Find a customer an alt when the diamond they liked has been sold
  23. "Can I just buy the setting with no center diamond?"
  24. Suggest an eye clean SI1 or SI2 diamond