Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Positivefeedback givenabout youand/or the RCteam in chatAnswer afellow GG'squestion inslack or chatLearn somethingnew aboutdiamonds or thesite and share withthe team in slackSuggestedshop.rarecarat.comto someone lookingfor jewelryDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerCrankycustomer alert:you helped turnaround theirattitude and theyleft happy"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Send acustomer alink to theircart at the endof the convoA customeris looking for"investmentdiamonds"Send thereview link toa happycustomer inIntercomOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)"Can I justbuy thesetting withno centerdiamond?"Help a customerexchange theirdiamond or settingwhen they chat infor a returnGive a fellowteammate ashoutout for ajob well done inslack orintercomHelp acustomercompare 2 or 3diamonds inchat and settleon one.Suggest aneye cleanSI1 or SI2diamondHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Find acustomer an altwhen thediamond theyliked has beensoldA customersends picturesof rocks andneeds a gem IDA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Explain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Positivefeedback givenabout youand/or the RCteam in chatAnswer afellow GG'squestion inslack or chatLearn somethingnew aboutdiamonds or thesite and share withthe team in slackSuggestedshop.rarecarat.comto someone lookingfor jewelryDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerCrankycustomer alert:you helped turnaround theirattitude and theyleft happy"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteI'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Send acustomer alink to theircart at the endof the convoA customeris looking for"investmentdiamonds"Send thereview link toa happycustomer inIntercomOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)"Can I justbuy thesetting withno centerdiamond?"Help a customerexchange theirdiamond or settingwhen they chat infor a returnGive a fellowteammate ashoutout for ajob well done inslack orintercomHelp acustomercompare 2 or 3diamonds inchat and settleon one.Suggest aneye cleanSI1 or SI2diamondHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Follow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Find acustomer an altwhen thediamond theyliked has beensoldA customersends picturesof rocks andneeds a gem IDA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  2. Positive feedback given about you and/or the RC team in chat
  3. Answer a fellow GG's question in slack or chat
  4. Learn something new about diamonds or the site and share with the team in slack
  5. Suggested shop.rarecarat.com to someone looking for jewelry
  6. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  7. Cranky customer alert: you helped turn around their attitude and they left happy
  8. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  9. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  10. Send a customer a link to their cart at the end of the convo
  11. A customer is looking for "investment diamonds"
  12. Send the review link to a happy customer in Intercom
  13. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  14. "Can I just buy the setting with no center diamond?"
  15. Help a customer exchange their diamond or setting when they chat in for a return
  16. Give a fellow teammate a shoutout for a job well done in slack or intercom
  17. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  18. Suggest an eye clean SI1 or SI2 diamond
  19. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  20. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  21. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  22. Find a customer an alt when the diamond they liked has been sold
  23. A customer sends pictures of rocks and needs a gem ID
  24. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!