Positivefeedback givenabout youand/or the RCteam in chatSuggest aneye cleanSI1 or SI2diamondDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Suggestedshop.rarecarat.comto someone lookingfor jewelry"Can I justbuy thesetting withno centerdiamond?"I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Help a customerexchange theirdiamond or settingwhen they chat infor a returnSend acustomer alink to theircart at the endof the convoA customersends picturesof rocks andneeds a gem IDGive a fellowteammate ashoutout for ajob well done inslack orintercomFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Answer afellow GG'squestion inslack or chatOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Find acustomer an altwhen thediamond theyliked has beensoldHelp acustomercompare 2 or 3diamonds inchat and settleon one.Crankycustomer alert:you helped turnaround theirattitude and theyleft happyExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Learn somethingnew aboutdiamonds or thesite and share withthe team in slackHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Send thereview link toa happycustomer inIntercom"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteA customeris looking for"investmentdiamonds"Positivefeedback givenabout youand/or the RCteam in chatSuggest aneye cleanSI1 or SI2diamondDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerA customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!Suggestedshop.rarecarat.comto someone lookingfor jewelry"Can I justbuy thesetting withno centerdiamond?"I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Help a customerexchange theirdiamond or settingwhen they chat infor a returnSend acustomer alink to theircart at the endof the convoA customersends picturesof rocks andneeds a gem IDGive a fellowteammate ashoutout for ajob well done inslack orintercomFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Answer afellow GG'squestion inslack or chatOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)Find acustomer an altwhen thediamond theyliked has beensoldHelp acustomercompare 2 or 3diamonds inchat and settleon one.Crankycustomer alert:you helped turnaround theirattitude and theyleft happyExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.Learn somethingnew aboutdiamonds or thesite and share withthe team in slackHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Send thereview link toa happycustomer inIntercom"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteA customeris looking for"investmentdiamonds"

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positive feedback given about you and/or the RC team in chat
  2. Suggest an eye clean SI1 or SI2 diamond
  3. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  4. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  5. Suggested shop.rarecarat.com to someone looking for jewelry
  6. "Can I just buy the setting with no center diamond?"
  7. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  8. Help a customer exchange their diamond or setting when they chat in for a return
  9. Send a customer a link to their cart at the end of the convo
  10. A customer sends pictures of rocks and needs a gem ID
  11. Give a fellow teammate a shoutout for a job well done in slack or intercom
  12. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  13. Answer a fellow GG's question in slack or chat
  14. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)
  15. Find a customer an alt when the diamond they liked has been sold
  16. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  17. Cranky customer alert: you helped turn around their attitude and they left happy
  18. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  19. Learn something new about diamonds or the site and share with the team in slack
  20. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  21. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  22. Send the review link to a happy customer in Intercom
  23. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  24. A customer is looking for "investment diamonds"