"Can I justbuy thesetting withno centerdiamond?"Crankycustomer alert:you helped turnaround theirattitude and theyleft happyA customersends picturesof rocks andneeds a gem IDDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerA customeris looking for"investmentdiamonds"Send thereview link toa happycustomer inIntercom"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteGive a fellowteammate ashoutout for ajob well done inslack orintercomFind acustomer an altwhen thediamond theyliked has beensoldExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.A customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Send acustomer alink to theircart at the endof the convoHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Positivefeedback givenabout youand/or the RCteam in chatSuggest aneye cleanSI1 or SI2diamondLearn somethingnew aboutdiamonds or thesite and share withthe team in slackHelp a customerexchange theirdiamond or settingwhen they chat infor a returnSuggestedshop.rarecarat.comto someone lookingfor jewelryFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Help acustomercompare 2 or 3diamonds inchat and settleon one.Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Answer afellow GG'squestion inslack or chatOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)"Can I justbuy thesetting withno centerdiamond?"Crankycustomer alert:you helped turnaround theirattitude and theyleft happyA customersends picturesof rocks andneeds a gem IDDiscuss strong bluefluorescence in ahigher color grade.Explain most dias arenot neg. affected, butcan check with sellerA customeris looking for"investmentdiamonds"Send thereview link toa happycustomer inIntercom"Hi, I'minterested in acustom setting" -Help customerfind one in stockon siteGive a fellowteammate ashoutout for ajob well done inslack orintercomFind acustomer an altwhen thediamond theyliked has beensoldExplain that evenexperts can't tell thedifference between alab and nat. diamondwithout the use ofadvancedtechnology.A customer mixesup color and clarity- "I'd like a DEFclarity and VS2color". Help themunderstand thedifference!I'm a motherhelping my sonshop for hisengagement ring!Try to get the son'sinfo while helpingher.Send acustomer alink to theircart at the endof the convoHelp a customerfind a similardiamond on oursite if they chat inwith one from JA,BN, etc.Positivefeedback givenabout youand/or the RCteam in chatSuggest aneye cleanSI1 or SI2diamondLearn somethingnew aboutdiamonds or thesite and share withthe team in slackHelp a customerexchange theirdiamond or settingwhen they chat infor a returnSuggestedshop.rarecarat.comto someone lookingfor jewelryFollow-up with acustomer yousnoozed thatyou sent optionsto 1-2 days later.Help acustomercompare 2 or 3diamonds inchat and settleon one.Will the diamondcome placed in thesetting or do Ihave to take it to alocal jeweler to beset?Answer afellow GG'squestion inslack or chatOffer to help find asetting or answerquestions while acustomer is waitingfor an answer onsomething (fluoro,price match, etc)

Rare Carat Bingo - September Edition - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can I just buy the setting with no center diamond?"
  2. Cranky customer alert: you helped turn around their attitude and they left happy
  3. A customer sends pictures of rocks and needs a gem ID
  4. Discuss strong blue fluorescence in a higher color grade. Explain most dias are not neg. affected, but can check with seller
  5. A customer is looking for "investment diamonds"
  6. Send the review link to a happy customer in Intercom
  7. "Hi, I'm interested in a custom setting" - Help customer find one in stock on site
  8. Give a fellow teammate a shoutout for a job well done in slack or intercom
  9. Find a customer an alt when the diamond they liked has been sold
  10. Explain that even experts can't tell the difference between a lab and nat. diamond without the use of advanced technology.
  11. A customer mixes up color and clarity - "I'd like a DEF clarity and VS2 color". Help them understand the difference!
  12. I'm a mother helping my son shop for his engagement ring! Try to get the son's info while helping her.
  13. Send a customer a link to their cart at the end of the convo
  14. Help a customer find a similar diamond on our site if they chat in with one from JA, BN, etc.
  15. Positive feedback given about you and/or the RC team in chat
  16. Suggest an eye clean SI1 or SI2 diamond
  17. Learn something new about diamonds or the site and share with the team in slack
  18. Help a customer exchange their diamond or setting when they chat in for a return
  19. Suggested shop.rarecarat.com to someone looking for jewelry
  20. Follow-up with a customer you snoozed that you sent options to 1-2 days later.
  21. Help a customer compare 2 or 3 diamonds in chat and settle on one.
  22. Will the diamond come placed in the setting or do I have to take it to a local jeweler to be set?
  23. Answer a fellow GG's question in slack or chat
  24. Offer to help find a setting or answer questions while a customer is waiting for an answer on something (fluoro, price match, etc)