Phoned BTINC: _____Date: _____Lodged acomplaint &resolvedCN: ________Date: _______Added afunnymeme/GIF tothe team chatDate: ______Checkedup on ateammemberLodged noenquiriesonto TSO ECfor 2 daysDates: _____Have >2voicemail fromthe same clientCN: ________Date: _______Completed >12claim touchestodayCN's: ________Date: _______Work fromhome...inslippersReceived atransferred callCN: ________Date: _______Took an inboundcall for DREC5BCN: ________Date: _______Phoned JLGCN: ______Date: _____Sent a declineletterCN: ________Date: _______Sent an excessreceipt letterCN: ________Date: _______Renamed alldocuments in aclaimCN: ________Date: _______Sent a complaintoutcome letter toa customerCN: ________Date: _______Write 'staysafe' in anemailDate:______ Raised aDesktopAssessmentCN: ________Date: _______CompletedLoop Surveywith a ratingof 10 for eachquestionSpoke to acustomer namedJasonCN: ________Date: _______Assigned FENto a job in ClaimCentre CN:________Date: _______Received ashine thankyou cardDate: _____Closed a claimCN: ________Date: _______Sent a shinethank you cardto someoneDate: _______Who to:_______Paid anassessment feeinvoiceCN: ________Date: _______Drank2LwaterPhoned BTINC: _____Date: _____Lodged acomplaint &resolvedCN: ________Date: _______Added afunnymeme/GIF tothe team chatDate: ______Checkedup on ateammemberLodged noenquiriesonto TSO ECfor 2 daysDates: _____Have >2voicemail fromthe same clientCN: ________Date: _______Completed >12claim touchestodayCN's: ________Date: _______Work fromhome...inslippersReceived atransferred callCN: ________Date: _______Took an inboundcall for DREC5BCN: ________Date: _______Phoned JLGCN: ______Date: _____Sent a declineletterCN: ________Date: _______Sent an excessreceipt letterCN: ________Date: _______Renamed alldocuments in aclaimCN: ________Date: _______Sent a complaintoutcome letter toa customerCN: ________Date: _______Write 'staysafe' in anemailDate:______ Raised aDesktopAssessmentCN: ________Date: _______CompletedLoop Surveywith a ratingof 10 for eachquestionSpoke to acustomer namedJasonCN: ________Date: _______Assigned FENto a job in ClaimCentre CN:________Date: _______Received ashine thankyou cardDate: _____Closed a claimCN: ________Date: _______Sent a shinethank you cardto someoneDate: _______Who to:_______Paid anassessment feeinvoiceCN: ________Date: _______Drank2Lwater

5D Virtual Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Phoned BT INC: _____ Date: _____
  2. Lodged a complaint & resolved CN: ________ Date: _______
  3. Added a funny meme/GIF to the team chat Date: ______
  4. Checked up on a team member
  5. Lodged no enquiries onto TSO EC for 2 days Dates: _____
  6. Have >2 voicemail from the same client CN: ________ Date: _______
  7. Completed >12 claim touches today CN's: ________ Date: _______
  8. Work from home...in slippers
  9. Received a transferred call CN: ________ Date: _______
  10. Took an inbound call for DREC 5B CN: ________ Date: _______
  11. Phoned JLG CN: ______ Date: _____
  12. Sent a decline letter CN: ________ Date: _______
  13. Sent an excess receipt letter CN: ________ Date: _______
  14. Renamed all documents in a claim CN: ________ Date: _______
  15. Sent a complaint outcome letter to a customer CN: ________ Date: _______
  16. Write 'stay safe' in an email Date:______
  17. Raised a Desktop Assessment CN: ________ Date: _______
  18. Completed Loop Survey with a rating of 10 for each question
  19. Spoke to a customer named Jason CN: ________ Date: _______
  20. Assigned FEN to a job in Claim Centre CN: ________ Date: _______
  21. Received a shine thank you card Date: _____
  22. Closed a claim CN: ________ Date: _______
  23. Sent a shine thank you card to someone Date: _______ Who to: _______
  24. Paid an assessment fee invoice CN: ________ Date: _______
  25. Drank 2L water