Completed Loop Survey with a rating of 10 for each question Drank 2L water Sent a complaint outcome letter to a customer CN: ________ Date: _______ Received a transferred call CN: ________ Date: _______ Lodged a complaint & resolved CN: ________ Date: _______ Spoke to a customer named Jason CN: ________ Date: _______ Completed >12 claim touches today CN's: ________ Date: _______ Received a shine thank you card Date: _____ Checked up on a team member Assigned FEN to a job in Claim Centre CN: ________ Date: _______ Took an inbound call for DREC 5B CN: ________ Date: _______ Added a funny meme/GIF to the team chat Date: ______ Paid an assessment fee invoice CN: ________ Date: _______ Raised a Desktop Assessment CN: ________ Date: _______ Closed a claim CN: ________ Date: _______ Write 'stay safe' in an email Date:______ Work from home...in slippers Lodged no enquiries onto TSO EC for 2 days Dates: _____ Sent a shine thank you card to someone Date: _______ Who to: _______ Have >2 voicemail from the same client CN: ________ Date: _______ Renamed all documents in a claim CN: ________ Date: _______ Phoned JLG CN: ______ Date: _____ Phoned BT INC: _____ Date: _____ Sent an excess receipt letter CN: ________ Date: _______ Sent a decline letter CN: ________ Date: _______ Completed Loop Survey with a rating of 10 for each question Drank 2L water Sent a complaint outcome letter to a customer CN: ________ Date: _______ Received a transferred call CN: ________ Date: _______ Lodged a complaint & resolved CN: ________ Date: _______ Spoke to a customer named Jason CN: ________ Date: _______ Completed >12 claim touches today CN's: ________ Date: _______ Received a shine thank you card Date: _____ Checked up on a team member Assigned FEN to a job in Claim Centre CN: ________ Date: _______ Took an inbound call for DREC 5B CN: ________ Date: _______ Added a funny meme/GIF to the team chat Date: ______ Paid an assessment fee invoice CN: ________ Date: _______ Raised a Desktop Assessment CN: ________ Date: _______ Closed a claim CN: ________ Date: _______ Write 'stay safe' in an email Date:______ Work from home...in slippers Lodged no enquiries onto TSO EC for 2 days Dates: _____ Sent a shine thank you card to someone Date: _______ Who to: _______ Have >2 voicemail from the same client CN: ________ Date: _______ Renamed all documents in a claim CN: ________ Date: _______ Phoned JLG CN: ______ Date: _____ Phoned BT INC: _____ Date: _____ Sent an excess receipt letter CN: ________ Date: _______ Sent a decline letter CN: ________ Date: _______
(Print)
Completed Loop Survey with a rating of 10 for each question
Drank 2L water
Sent a complaint outcome letter to a customer
CN: ________
Date: _______
Received a transferred call
CN: ________
Date: _______
Lodged a complaint & resolved
CN: ________
Date: _______
Spoke to a customer named Jason
CN: ________
Date: _______
Completed >12 claim touches today
CN's: ________
Date: _______
Received a shine thank you card
Date: _____
Checked up on a team member
Assigned FEN to a job in Claim Centre CN: ________
Date: _______
Took an inbound call for DREC 5B
CN: ________
Date: _______
Added a funny meme/GIF to the team chat
Date: ______
Paid an assessment fee invoice
CN: ________
Date: _______
Raised a Desktop Assessment
CN: ________
Date: _______
Closed a claim
CN: ________
Date: _______
Write 'stay safe' in an email
Date:______
Work from home...in slippers
Lodged no enquiries onto TSO EC for 2 days
Dates: _____
Sent a shine thank you card to someone
Date: _______
Who to: _______
Have >2 voicemail from the same client
CN: ________
Date: _______
Renamed all documents in a claim
CN: ________
Date: _______
Phoned JLG
CN: ______
Date: _____
Phoned BT
INC: _____
Date: _____
Sent an excess receipt letter
CN: ________
Date: _______
Sent a decline letter
CN: ________
Date: _______
