Assigned FEN to a job in Claim Centre CN: ________ Date: _______ Sent a complaint outcome letter to a customer CN: ________ Date: _______ Checked up on a team member Drank 2L water Renamed all documents in a claim CN: ________ Date: _______ Work from home...in slippers Lodged a complaint & resolved CN: ________ Date: _______ Paid an assessment fee invoice CN: ________ Date: _______ Spoke to a customer named Jason CN: ________ Date: _______ Lodged no enquiries onto TSO EC for 2 days Dates: _____ Have >2 voicemail from the same client CN: ________ Date: _______ Received a shine thank you card Date: _____ Phoned JLG CN: ______ Date: _____ Completed >12 claim touches today CN's: ________ Date: _______ Took an inbound call for DREC 5B CN: ________ Date: _______ Raised a Desktop Assessment CN: ________ Date: _______ Closed a claim CN: ________ Date: _______ Write 'stay safe' in an email Date:______ Phoned BT INC: _____ Date: _____ Received a transferred call CN: ________ Date: _______ Sent a decline letter CN: ________ Date: _______ Added a funny meme/GIF to the team chat Date: ______ Sent an excess receipt letter CN: ________ Date: _______ Sent a shine thank you card to someone Date: _______ Who to: _______ Completed Loop Survey with a rating of 10 for each question Assigned FEN to a job in Claim Centre CN: ________ Date: _______ Sent a complaint outcome letter to a customer CN: ________ Date: _______ Checked up on a team member Drank 2L water Renamed all documents in a claim CN: ________ Date: _______ Work from home...in slippers Lodged a complaint & resolved CN: ________ Date: _______ Paid an assessment fee invoice CN: ________ Date: _______ Spoke to a customer named Jason CN: ________ Date: _______ Lodged no enquiries onto TSO EC for 2 days Dates: _____ Have >2 voicemail from the same client CN: ________ Date: _______ Received a shine thank you card Date: _____ Phoned JLG CN: ______ Date: _____ Completed >12 claim touches today CN's: ________ Date: _______ Took an inbound call for DREC 5B CN: ________ Date: _______ Raised a Desktop Assessment CN: ________ Date: _______ Closed a claim CN: ________ Date: _______ Write 'stay safe' in an email Date:______ Phoned BT INC: _____ Date: _____ Received a transferred call CN: ________ Date: _______ Sent a decline letter CN: ________ Date: _______ Added a funny meme/GIF to the team chat Date: ______ Sent an excess receipt letter CN: ________ Date: _______ Sent a shine thank you card to someone Date: _______ Who to: _______ Completed Loop Survey with a rating of 10 for each question
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Assigned FEN to a job in Claim Centre CN: ________
Date: _______
Sent a complaint outcome letter to a customer
CN: ________
Date: _______
Checked up on a team member
Drank 2L water
Renamed all documents in a claim
CN: ________
Date: _______
Work from home...in slippers
Lodged a complaint & resolved
CN: ________
Date: _______
Paid an assessment fee invoice
CN: ________
Date: _______
Spoke to a customer named Jason
CN: ________
Date: _______
Lodged no enquiries onto TSO EC for 2 days
Dates: _____
Have >2 voicemail from the same client
CN: ________
Date: _______
Received a shine thank you card
Date: _____
Phoned JLG
CN: ______
Date: _____
Completed >12 claim touches today
CN's: ________
Date: _______
Took an inbound call for DREC 5B
CN: ________
Date: _______
Raised a Desktop Assessment
CN: ________
Date: _______
Closed a claim
CN: ________
Date: _______
Write 'stay safe' in an email
Date:______
Phoned BT
INC: _____
Date: _____
Received a transferred call
CN: ________
Date: _______
Sent a decline letter
CN: ________
Date: _______
Added a funny meme/GIF to the team chat
Date: ______
Sent an excess receipt letter
CN: ________
Date: _______
Sent a shine thank you card to someone
Date: _______
Who to: _______
Completed Loop Survey with a rating of 10 for each question