Took a 5minutebreak tostretchLogged asale inSalesTrackCustomerrequestedcopy ofbillSet up acustomeron BudgetBillingProcessedan item 14paymentEnjoyed amorningcoffee orteaIssued adisconnectorderSatisfieda high billinquirySet up acustomeron FlatBillIssued anoutageticketCustomerpaid witha moneyorderAccessedmySOurceAssisted theCSC with atleast 4 callsHelped acustomerat thekioskReferred acustomer toApplianceSalesAssisted acustomerwho wasCNPCreated anewcustomerrecord inCSSIssued aconnectorderProcessed12+customerpaymentsMade acollectionarrangementCompletedassignedcourses inLearningSOurceUpdatedan accountphonenumberEnrolled acustomer inpaperlessbillingHad anoutdoorlightingrequestTook a 5minutebreak tostretchLogged asale inSalesTrackCustomerrequestedcopy ofbillSet up acustomeron BudgetBillingProcessedan item 14paymentEnjoyed amorningcoffee orteaIssued adisconnectorderSatisfieda high billinquirySet up acustomeron FlatBillIssued anoutageticketCustomerpaid witha moneyorderAccessedmySOurceAssisted theCSC with atleast 4 callsHelped acustomerat thekioskReferred acustomer toApplianceSalesAssisted acustomerwho wasCNPCreated anewcustomerrecord inCSSIssued aconnectorderProcessed12+customerpaymentsMade acollectionarrangementCompletedassignedcourses inLearningSOurceUpdatedan accountphonenumberEnrolled acustomer inpaperlessbillingHad anoutdoorlightingrequest

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
G
5
G
6
B
7
B
8
I
9
I
10
I
11
O
12
I
13
G
14
N
15
B
16
O
17
B
18
O
19
N
20
G
21
N
22
O
23
N
24
O
  1. I-Took a 5 minute break to stretch
  2. G-Logged a sale in Sales Track
  3. B-Customer requested copy of bill
  4. G-Set up a customer on Budget Billing
  5. G-Processed an item 14 payment
  6. B-Enjoyed a morning coffee or tea
  7. B-Issued a disconnect order
  8. I-Satisfied a high bill inquiry
  9. I-Set up a customer on Flat Bill
  10. I-Issued an outage ticket
  11. O-Customer paid with a money order
  12. I-Accessed mySOurce
  13. G-Assisted the CSC with at least 4 calls
  14. N-Helped a customer at the kiosk
  15. B-Referred a customer to Appliance Sales
  16. O-Assisted a customer who was CNP
  17. B-Created a new customer record in CSS
  18. O-Issued a connect order
  19. N-Processed 12+ customer payments
  20. G-Made a collection arrangement
  21. N-Completed assigned courses in Learning SOurce
  22. O-Updated an account phone number
  23. N-Enrolled a customer in paperless billing
  24. O-Had an outdoor lighting request