Created anewcustomerrecord inCSSAssisted acustomerwho wasCNPSet up acustomeron BudgetBillingAssisted theCSC with atleast 4 callsHelped acustomerat thekioskUpdatedan accountphonenumberIssued adisconnectorderCompletedassignedcourses inLearningSOurceIssued aconnectorderAccessedmySOurceTook a 5minutebreak tostretchProcessed12+customerpaymentsIssued anoutageticketSet up acustomeron FlatBillMade acollectionarrangementSatisfieda high billinquiryCustomerpaid witha moneyorderHad anoutdoorlightingrequestCustomerrequestedcopy ofbillLogged asale inSalesTrackProcessedan item 14paymentEnrolled acustomer inpaperlessbillingEnjoyed amorningcoffee orteaReferred acustomer toApplianceSalesCreated anewcustomerrecord inCSSAssisted acustomerwho wasCNPSet up acustomeron BudgetBillingAssisted theCSC with atleast 4 callsHelped acustomerat thekioskUpdatedan accountphonenumberIssued adisconnectorderCompletedassignedcourses inLearningSOurceIssued aconnectorderAccessedmySOurceTook a 5minutebreak tostretchProcessed12+customerpaymentsIssued anoutageticketSet up acustomeron FlatBillMade acollectionarrangementSatisfieda high billinquiryCustomerpaid witha moneyorderHad anoutdoorlightingrequestCustomerrequestedcopy ofbillLogged asale inSalesTrackProcessedan item 14paymentEnrolled acustomer inpaperlessbillingEnjoyed amorningcoffee orteaReferred acustomer toApplianceSales

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
G
4
G
5
N
6
O
7
B
8
N
9
O
10
I
11
I
12
N
13
I
14
I
15
G
16
I
17
O
18
O
19
B
20
G
21
G
22
N
23
B
24
B
  1. B-Created a new customer record in CSS
  2. O-Assisted a customer who was CNP
  3. G-Set up a customer on Budget Billing
  4. G-Assisted the CSC with at least 4 calls
  5. N-Helped a customer at the kiosk
  6. O-Updated an account phone number
  7. B-Issued a disconnect order
  8. N-Completed assigned courses in Learning SOurce
  9. O-Issued a connect order
  10. I-Accessed mySOurce
  11. I-Took a 5 minute break to stretch
  12. N-Processed 12+ customer payments
  13. I-Issued an outage ticket
  14. I-Set up a customer on Flat Bill
  15. G-Made a collection arrangement
  16. I-Satisfied a high bill inquiry
  17. O-Customer paid with a money order
  18. O-Had an outdoor lighting request
  19. B-Customer requested copy of bill
  20. G-Logged a sale in Sales Track
  21. G-Processed an item 14 payment
  22. N-Enrolled a customer in paperless billing
  23. B-Enjoyed a morning coffee or tea
  24. B-Referred a customer to Appliance Sales