Helped a customer at the kiosk Satisfied a high bill inquiry Made a collection arrangement Issued an outage ticket Took a 5 minute break to stretch Assisted a customer who was CNP Had an outdoor lighting request Logged a sale in Sales Track Set up a customer on Budget Billing Enrolled a customer in paperless billing Processed an item 14 payment Created a new customer record in CSS Issued a connect order Processed 12+ customer payments Assisted the CSC with at least 4 calls Issued a disconnect order Accessed mySOurce Set up a customer on Flat Bill Customer paid with a money order Updated an account phone number Enjoyed a morning coffee or tea Completed assigned courses in Learning SOurce Customer requested copy of bill Referred a customer to Appliance Sales Helped a customer at the kiosk Satisfied a high bill inquiry Made a collection arrangement Issued an outage ticket Took a 5 minute break to stretch Assisted a customer who was CNP Had an outdoor lighting request Logged a sale in Sales Track Set up a customer on Budget Billing Enrolled a customer in paperless billing Processed an item 14 payment Created a new customer record in CSS Issued a connect order Processed 12+ customer payments Assisted the CSC with at least 4 calls Issued a disconnect order Accessed mySOurce Set up a customer on Flat Bill Customer paid with a money order Updated an account phone number Enjoyed a morning coffee or tea Completed assigned courses in Learning SOurce Customer requested copy of bill Referred a customer to Appliance Sales
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Helped a customer at the kiosk
I-Satisfied a high bill inquiry
G-Made a collection arrangement
I-Issued an outage ticket
I-Took a 5 minute break to stretch
O-Assisted a customer who was CNP
O-Had an outdoor lighting request
G-Logged a sale in Sales Track
G-Set up a customer on Budget Billing
N-Enrolled a customer in paperless billing
G-Processed an item 14 payment
B-Created a new customer record in CSS
O-Issued a connect order
N-Processed 12+ customer payments
G-Assisted the CSC with at least 4 calls
B-Issued a disconnect order
I-Accessed mySOurce
I-Set up a customer on Flat Bill
O-Customer paid with a money order
O-Updated an account phone number
B-Enjoyed a morning coffee or tea
N-Completed assigned courses in Learning SOurce
B-Customer requested copy of bill
B-Referred a customer to Appliance Sales