AccessedmySOurceProcessedan item 14paymentCustomerrequestedcopy ofbillSatisfieda high billinquiryCompletedassignedcourses inLearningSOurceReferred acustomer toApplianceSalesAssisted acustomerwho wasCNPSet up acustomeron FlatBillSet up acustomeron BudgetBillingIssued aconnectorderMade acollectionarrangementCreated anewcustomerrecord inCSSHelped acustomerat thekioskIssued adisconnectorderAssisted theCSC with atleast 4 callsLogged asale inSalesTrackEnrolled acustomer inpaperlessbillingTook a 5minutebreak tostretchUpdatedan accountphonenumberCustomerpaid witha moneyorderIssued anoutageticketEnjoyed amorningcoffee orteaProcessed12+customerpaymentsHad anoutdoorlightingrequestAccessedmySOurceProcessedan item 14paymentCustomerrequestedcopy ofbillSatisfieda high billinquiryCompletedassignedcourses inLearningSOurceReferred acustomer toApplianceSalesAssisted acustomerwho wasCNPSet up acustomeron FlatBillSet up acustomeron BudgetBillingIssued aconnectorderMade acollectionarrangementCreated anewcustomerrecord inCSSHelped acustomerat thekioskIssued adisconnectorderAssisted theCSC with atleast 4 callsLogged asale inSalesTrackEnrolled acustomer inpaperlessbillingTook a 5minutebreak tostretchUpdatedan accountphonenumberCustomerpaid witha moneyorderIssued anoutageticketEnjoyed amorningcoffee orteaProcessed12+customerpaymentsHad anoutdoorlightingrequest

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
I
5
N
6
B
7
O
8
I
9
G
10
O
11
G
12
B
13
N
14
B
15
G
16
G
17
N
18
I
19
O
20
O
21
I
22
B
23
N
24
O
  1. I-Accessed mySOurce
  2. G-Processed an item 14 payment
  3. B-Customer requested copy of bill
  4. I-Satisfied a high bill inquiry
  5. N-Completed assigned courses in Learning SOurce
  6. B-Referred a customer to Appliance Sales
  7. O-Assisted a customer who was CNP
  8. I-Set up a customer on Flat Bill
  9. G-Set up a customer on Budget Billing
  10. O-Issued a connect order
  11. G-Made a collection arrangement
  12. B-Created a new customer record in CSS
  13. N-Helped a customer at the kiosk
  14. B-Issued a disconnect order
  15. G-Assisted the CSC with at least 4 calls
  16. G-Logged a sale in Sales Track
  17. N-Enrolled a customer in paperless billing
  18. I-Took a 5 minute break to stretch
  19. O-Updated an account phone number
  20. O-Customer paid with a money order
  21. I-Issued an outage ticket
  22. B-Enjoyed a morning coffee or tea
  23. N-Processed 12+ customer payments
  24. O-Had an outdoor lighting request