Created anewcustomerrecord inCSSSet up acustomeron FlatBillProcessedan item 14paymentSatisfieda high billinquiryIssued adisconnectorderHad anoutdoorlightingrequestIssued aconnectorderCustomerrequestedcopy ofbillCompletedassignedcourses inLearningSOurceProcessed12+customerpaymentsAccessedmySOurceCustomerpaid witha moneyorderUpdatedan accountphonenumberAssisted theCSC with atleast 4 callsTook a 5minutebreak tostretchEnjoyed amorningcoffee orteaReferred acustomer toApplianceSalesAssisted acustomerwho wasCNPIssued anoutageticketSet up acustomeron BudgetBillingLogged asale inSalesTrackEnrolled acustomer inpaperlessbillingHelped acustomerat thekioskMade acollectionarrangementCreated anewcustomerrecord inCSSSet up acustomeron FlatBillProcessedan item 14paymentSatisfieda high billinquiryIssued adisconnectorderHad anoutdoorlightingrequestIssued aconnectorderCustomerrequestedcopy ofbillCompletedassignedcourses inLearningSOurceProcessed12+customerpaymentsAccessedmySOurceCustomerpaid witha moneyorderUpdatedan accountphonenumberAssisted theCSC with atleast 4 callsTook a 5minutebreak tostretchEnjoyed amorningcoffee orteaReferred acustomer toApplianceSalesAssisted acustomerwho wasCNPIssued anoutageticketSet up acustomeron BudgetBillingLogged asale inSalesTrackEnrolled acustomer inpaperlessbillingHelped acustomerat thekioskMade acollectionarrangement

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
G
4
I
5
B
6
O
7
O
8
B
9
N
10
N
11
I
12
O
13
O
14
G
15
I
16
B
17
B
18
O
19
I
20
G
21
G
22
N
23
N
24
G
  1. B-Created a new customer record in CSS
  2. I-Set up a customer on Flat Bill
  3. G-Processed an item 14 payment
  4. I-Satisfied a high bill inquiry
  5. B-Issued a disconnect order
  6. O-Had an outdoor lighting request
  7. O-Issued a connect order
  8. B-Customer requested copy of bill
  9. N-Completed assigned courses in Learning SOurce
  10. N-Processed 12+ customer payments
  11. I-Accessed mySOurce
  12. O-Customer paid with a money order
  13. O-Updated an account phone number
  14. G-Assisted the CSC with at least 4 calls
  15. I-Took a 5 minute break to stretch
  16. B-Enjoyed a morning coffee or tea
  17. B-Referred a customer to Appliance Sales
  18. O-Assisted a customer who was CNP
  19. I-Issued an outage ticket
  20. G-Set up a customer on Budget Billing
  21. G-Logged a sale in Sales Track
  22. N-Enrolled a customer in paperless billing
  23. N-Helped a customer at the kiosk
  24. G-Made a collection arrangement