ChangeEmbossedNameExplainDeclinedTransactionProcessDebitCardPaymentRequest AStatementCopyStep Upat Start ofthe callResolve apaymentissueRemoveOTBholdUpdate/SetCash AdvPinREIAccountReissueLetterSecuredCardConfirmPurchasingPowerManualResetGracePeriodSchedulea followupUpdatePrivacySettingsRequestCLIPUpdateDOB/SSN/LegalNameIssueCreditBalanceRefundUpdate/AddAccountManagerUnenrollPaperlessstatementsSubmit arewardscaseBalanceTransferShareRewardsSet upautopayChangeEmbossedNameExplainDeclinedTransactionProcessDebitCardPaymentRequest AStatementCopyStep Upat Start ofthe callResolve apaymentissueRemoveOTBholdUpdate/SetCash AdvPinREIAccountReissueLetterSecuredCardConfirmPurchasingPowerManualResetGracePeriodSchedulea followupUpdatePrivacySettingsRequestCLIPUpdateDOB/SSN/LegalNameIssueCreditBalanceRefundUpdate/AddAccountManagerUnenrollPaperlessstatementsSubmit arewardscaseBalanceTransferShareRewardsSet upautopay

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change Embossed Name
  2. Explain Declined Transaction
  3. Process Debit Card Payment
  4. Request A Statement Copy
  5. Step Up at Start of the call
  6. Resolve a payment issue
  7. Remove OTB hold
  8. Update/Set Cash Adv Pin
  9. REI Account
  10. Reissue Letter
  11. Secured Card
  12. Confirm Purchasing Power
  13. Manual Reset Grace Period
  14. Schedule a follow up
  15. Update Privacy Settings
  16. Request CLIP
  17. Update DOB/SSN/Legal Name
  18. Issue Credit Balance Refund
  19. Update/Add Account Manager
  20. Unenroll Paperless statements
  21. Submit a rewards case
  22. Balance Transfer
  23. Share Rewards
  24. Set up autopay