ShareRewardsRequestCLIPSet upautopayResolve apaymentissueExplainDeclinedTransactionStep Upat Start ofthe callSubmit arewardscaseProcessDebitCardPaymentBalanceTransferUpdate/AddAccountManagerRequest AStatementCopyUpdate/SetCash AdvPinSecuredCardREIAccountRemoveOTBholdReissueLetterChangeEmbossedNameUpdatePrivacySettingsManualResetGracePeriodIssueCreditBalanceRefundUnenrollPaperlessstatementsUpdateDOB/SSN/LegalNameConfirmPurchasingPowerSchedulea followupShareRewardsRequestCLIPSet upautopayResolve apaymentissueExplainDeclinedTransactionStep Upat Start ofthe callSubmit arewardscaseProcessDebitCardPaymentBalanceTransferUpdate/AddAccountManagerRequest AStatementCopyUpdate/SetCash AdvPinSecuredCardREIAccountRemoveOTBholdReissueLetterChangeEmbossedNameUpdatePrivacySettingsManualResetGracePeriodIssueCreditBalanceRefundUnenrollPaperlessstatementsUpdateDOB/SSN/LegalNameConfirmPurchasingPowerSchedulea followup

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share Rewards
  2. Request CLIP
  3. Set up autopay
  4. Resolve a payment issue
  5. Explain Declined Transaction
  6. Step Up at Start of the call
  7. Submit a rewards case
  8. Process Debit Card Payment
  9. Balance Transfer
  10. Update/Add Account Manager
  11. Request A Statement Copy
  12. Update/Set Cash Adv Pin
  13. Secured Card
  14. REI Account
  15. Remove OTB hold
  16. Reissue Letter
  17. Change Embossed Name
  18. Update Privacy Settings
  19. Manual Reset Grace Period
  20. Issue Credit Balance Refund
  21. Unenroll Paperless statements
  22. Update DOB/SSN/Legal Name
  23. Confirm Purchasing Power
  24. Schedule a follow up