ProcessDebitCardPaymentShareRewardsStep Upat Start ofthe callUpdate/SetCash AdvPinSchedulea followupManualResetGracePeriodIssueCreditBalanceRefundChangeEmbossedNameResolve apaymentissueRemoveOTBholdUpdateDOB/SSN/LegalNameRequest AStatementCopyExplainDeclinedTransactionSet upautopayReissueLetterConfirmPurchasingPowerREIAccountSubmit arewardscaseUnenrollPaperlessstatementsBalanceTransferRequestCLIPSecuredCardUpdate/AddAccountManagerUpdatePrivacySettingsProcessDebitCardPaymentShareRewardsStep Upat Start ofthe callUpdate/SetCash AdvPinSchedulea followupManualResetGracePeriodIssueCreditBalanceRefundChangeEmbossedNameResolve apaymentissueRemoveOTBholdUpdateDOB/SSN/LegalNameRequest AStatementCopyExplainDeclinedTransactionSet upautopayReissueLetterConfirmPurchasingPowerREIAccountSubmit arewardscaseUnenrollPaperlessstatementsBalanceTransferRequestCLIPSecuredCardUpdate/AddAccountManagerUpdatePrivacySettings

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Process Debit Card Payment
  2. Share Rewards
  3. Step Up at Start of the call
  4. Update/Set Cash Adv Pin
  5. Schedule a follow up
  6. Manual Reset Grace Period
  7. Issue Credit Balance Refund
  8. Change Embossed Name
  9. Resolve a payment issue
  10. Remove OTB hold
  11. Update DOB/SSN/Legal Name
  12. Request A Statement Copy
  13. Explain Declined Transaction
  14. Set up autopay
  15. Reissue Letter
  16. Confirm Purchasing Power
  17. REI Account
  18. Submit a rewards case
  19. Unenroll Paperless statements
  20. Balance Transfer
  21. Request CLIP
  22. Secured Card
  23. Update/Add Account Manager
  24. Update Privacy Settings