UpdateDOB/SSN/LegalNameRemoveOTBholdIssueCreditBalanceRefundUnenrollPaperlessstatementsStep Upat Start ofthe callUpdatePrivacySettingsProcessDebitCardPaymentUpdate/SetCash AdvPinManualResetGracePeriodREIAccountReissueLetterShareRewardsResolve apaymentissueConfirmPurchasingPowerChangeEmbossedNameRequestCLIPExplainDeclinedTransactionSet upautopayBalanceTransferUpdate/AddAccountManagerSubmit arewardscaseSchedulea followupSecuredCardRequest AStatementCopyUpdateDOB/SSN/LegalNameRemoveOTBholdIssueCreditBalanceRefundUnenrollPaperlessstatementsStep Upat Start ofthe callUpdatePrivacySettingsProcessDebitCardPaymentUpdate/SetCash AdvPinManualResetGracePeriodREIAccountReissueLetterShareRewardsResolve apaymentissueConfirmPurchasingPowerChangeEmbossedNameRequestCLIPExplainDeclinedTransactionSet upautopayBalanceTransferUpdate/AddAccountManagerSubmit arewardscaseSchedulea followupSecuredCardRequest AStatementCopy

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update DOB/SSN/Legal Name
  2. Remove OTB hold
  3. Issue Credit Balance Refund
  4. Unenroll Paperless statements
  5. Step Up at Start of the call
  6. Update Privacy Settings
  7. Process Debit Card Payment
  8. Update/Set Cash Adv Pin
  9. Manual Reset Grace Period
  10. REI Account
  11. Reissue Letter
  12. Share Rewards
  13. Resolve a payment issue
  14. Confirm Purchasing Power
  15. Change Embossed Name
  16. Request CLIP
  17. Explain Declined Transaction
  18. Set up autopay
  19. Balance Transfer
  20. Update/Add Account Manager
  21. Submit a rewards case
  22. Schedule a follow up
  23. Secured Card
  24. Request A Statement Copy