SecuredCardUpdate/AddAccountManagerIssueCreditBalanceRefundRemoveOTBholdUpdatePrivacySettingsSet upautopayConfirmPurchasingPowerUnenrollPaperlessstatementsRequest AStatementCopyReissueLetterUpdateDOB/SSN/LegalNameREIAccountChangeEmbossedNameSubmit arewardscaseRequestCLIPProcessDebitCardPaymentSchedulea followupResolve apaymentissueUpdate/SetCash AdvPinStep Upat Start ofthe callShareRewardsExplainDeclinedTransactionBalanceTransferManualResetGracePeriodSecuredCardUpdate/AddAccountManagerIssueCreditBalanceRefundRemoveOTBholdUpdatePrivacySettingsSet upautopayConfirmPurchasingPowerUnenrollPaperlessstatementsRequest AStatementCopyReissueLetterUpdateDOB/SSN/LegalNameREIAccountChangeEmbossedNameSubmit arewardscaseRequestCLIPProcessDebitCardPaymentSchedulea followupResolve apaymentissueUpdate/SetCash AdvPinStep Upat Start ofthe callShareRewardsExplainDeclinedTransactionBalanceTransferManualResetGracePeriod

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Secured Card
  2. Update/Add Account Manager
  3. Issue Credit Balance Refund
  4. Remove OTB hold
  5. Update Privacy Settings
  6. Set up autopay
  7. Confirm Purchasing Power
  8. Unenroll Paperless statements
  9. Request A Statement Copy
  10. Reissue Letter
  11. Update DOB/SSN/Legal Name
  12. REI Account
  13. Change Embossed Name
  14. Submit a rewards case
  15. Request CLIP
  16. Process Debit Card Payment
  17. Schedule a follow up
  18. Resolve a payment issue
  19. Update/Set Cash Adv Pin
  20. Step Up at Start of the call
  21. Share Rewards
  22. Explain Declined Transaction
  23. Balance Transfer
  24. Manual Reset Grace Period