Step Upat Start ofthe callProcessDebitCardPaymentUnenrollPaperlessstatementsReissueLetterSecuredCardRemoveOTBholdUpdateDOB/SSN/LegalNameRequest AStatementCopyRequestCLIPSchedulea followupUpdatePrivacySettingsBalanceTransferUpdate/SetCash AdvPinUpdate/AddAccountManagerConfirmPurchasingPowerSubmit arewardscaseIssueCreditBalanceRefundSet upautopayExplainDeclinedTransactionManualResetGracePeriodShareRewardsResolve apaymentissueREIAccountChangeEmbossedNameStep Upat Start ofthe callProcessDebitCardPaymentUnenrollPaperlessstatementsReissueLetterSecuredCardRemoveOTBholdUpdateDOB/SSN/LegalNameRequest AStatementCopyRequestCLIPSchedulea followupUpdatePrivacySettingsBalanceTransferUpdate/SetCash AdvPinUpdate/AddAccountManagerConfirmPurchasingPowerSubmit arewardscaseIssueCreditBalanceRefundSet upautopayExplainDeclinedTransactionManualResetGracePeriodShareRewardsResolve apaymentissueREIAccountChangeEmbossedName

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Step Up at Start of the call
  2. Process Debit Card Payment
  3. Unenroll Paperless statements
  4. Reissue Letter
  5. Secured Card
  6. Remove OTB hold
  7. Update DOB/SSN/Legal Name
  8. Request A Statement Copy
  9. Request CLIP
  10. Schedule a follow up
  11. Update Privacy Settings
  12. Balance Transfer
  13. Update/Set Cash Adv Pin
  14. Update/Add Account Manager
  15. Confirm Purchasing Power
  16. Submit a rewards case
  17. Issue Credit Balance Refund
  18. Set up autopay
  19. Explain Declined Transaction
  20. Manual Reset Grace Period
  21. Share Rewards
  22. Resolve a payment issue
  23. REI Account
  24. Change Embossed Name