BalanceTransferUpdate/SetCash AdvPinUnenrollPaperlessstatementsRequest AStatementCopySet upautopayConfirmPurchasingPowerResolve apaymentissueManualResetGracePeriodSubmit arewardscaseRemoveOTBholdStep Upat Start ofthe callIssueCreditBalanceRefundShareRewardsExplainDeclinedTransactionUpdateDOB/SSN/LegalNameSecuredCardChangeEmbossedNameReissueLetterREIAccountRequestCLIPUpdatePrivacySettingsUpdate/AddAccountManagerProcessDebitCardPaymentSchedulea followupBalanceTransferUpdate/SetCash AdvPinUnenrollPaperlessstatementsRequest AStatementCopySet upautopayConfirmPurchasingPowerResolve apaymentissueManualResetGracePeriodSubmit arewardscaseRemoveOTBholdStep Upat Start ofthe callIssueCreditBalanceRefundShareRewardsExplainDeclinedTransactionUpdateDOB/SSN/LegalNameSecuredCardChangeEmbossedNameReissueLetterREIAccountRequestCLIPUpdatePrivacySettingsUpdate/AddAccountManagerProcessDebitCardPaymentSchedulea followup

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Balance Transfer
  2. Update/Set Cash Adv Pin
  3. Unenroll Paperless statements
  4. Request A Statement Copy
  5. Set up autopay
  6. Confirm Purchasing Power
  7. Resolve a payment issue
  8. Manual Reset Grace Period
  9. Submit a rewards case
  10. Remove OTB hold
  11. Step Up at Start of the call
  12. Issue Credit Balance Refund
  13. Share Rewards
  14. Explain Declined Transaction
  15. Update DOB/SSN/Legal Name
  16. Secured Card
  17. Change Embossed Name
  18. Reissue Letter
  19. REI Account
  20. Request CLIP
  21. Update Privacy Settings
  22. Update/Add Account Manager
  23. Process Debit Card Payment
  24. Schedule a follow up