ReissueLetterShareRewardsREIAccountSecuredCardUpdate/SetCash AdvPinUpdateDOB/SSN/LegalNameConfirmPurchasingPowerUnenrollPaperlessstatementsSchedulea followupResolve apaymentissueSet upautopayExplainDeclinedTransactionStep Upat Start ofthe callRemoveOTBholdManualResetGracePeriodProcessDebitCardPaymentUpdate/AddAccountManagerBalanceTransferIssueCreditBalanceRefundChangeEmbossedNameRequestCLIPSubmit arewardscaseUpdatePrivacySettingsRequest AStatementCopyReissueLetterShareRewardsREIAccountSecuredCardUpdate/SetCash AdvPinUpdateDOB/SSN/LegalNameConfirmPurchasingPowerUnenrollPaperlessstatementsSchedulea followupResolve apaymentissueSet upautopayExplainDeclinedTransactionStep Upat Start ofthe callRemoveOTBholdManualResetGracePeriodProcessDebitCardPaymentUpdate/AddAccountManagerBalanceTransferIssueCreditBalanceRefundChangeEmbossedNameRequestCLIPSubmit arewardscaseUpdatePrivacySettingsRequest AStatementCopy

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reissue Letter
  2. Share Rewards
  3. REI Account
  4. Secured Card
  5. Update/Set Cash Adv Pin
  6. Update DOB/SSN/Legal Name
  7. Confirm Purchasing Power
  8. Unenroll Paperless statements
  9. Schedule a follow up
  10. Resolve a payment issue
  11. Set up autopay
  12. Explain Declined Transaction
  13. Step Up at Start of the call
  14. Remove OTB hold
  15. Manual Reset Grace Period
  16. Process Debit Card Payment
  17. Update/Add Account Manager
  18. Balance Transfer
  19. Issue Credit Balance Refund
  20. Change Embossed Name
  21. Request CLIP
  22. Submit a rewards case
  23. Update Privacy Settings
  24. Request A Statement Copy