RequestCLIPUnenrollPaperlessstatementsUpdatePrivacySettingsUpdate/SetCash AdvPinSubmit arewardscaseManualResetGracePeriodSecuredCardREIAccountStep Upat Start ofthe callSchedulea followupProcessDebitCardPaymentRemoveOTBholdChangeEmbossedNameUpdateDOB/SSN/LegalNameResolve apaymentissueSet upautopayRequest AStatementCopyExplainDeclinedTransactionUpdate/AddAccountManagerConfirmPurchasingPowerIssueCreditBalanceRefundShareRewardsBalanceTransferReissueLetterRequestCLIPUnenrollPaperlessstatementsUpdatePrivacySettingsUpdate/SetCash AdvPinSubmit arewardscaseManualResetGracePeriodSecuredCardREIAccountStep Upat Start ofthe callSchedulea followupProcessDebitCardPaymentRemoveOTBholdChangeEmbossedNameUpdateDOB/SSN/LegalNameResolve apaymentissueSet upautopayRequest AStatementCopyExplainDeclinedTransactionUpdate/AddAccountManagerConfirmPurchasingPowerIssueCreditBalanceRefundShareRewardsBalanceTransferReissueLetter

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Request CLIP
  2. Unenroll Paperless statements
  3. Update Privacy Settings
  4. Update/Set Cash Adv Pin
  5. Submit a rewards case
  6. Manual Reset Grace Period
  7. Secured Card
  8. REI Account
  9. Step Up at Start of the call
  10. Schedule a follow up
  11. Process Debit Card Payment
  12. Remove OTB hold
  13. Change Embossed Name
  14. Update DOB/SSN/Legal Name
  15. Resolve a payment issue
  16. Set up autopay
  17. Request A Statement Copy
  18. Explain Declined Transaction
  19. Update/Add Account Manager
  20. Confirm Purchasing Power
  21. Issue Credit Balance Refund
  22. Share Rewards
  23. Balance Transfer
  24. Reissue Letter