ReissueLetterUpdateDOB/SSN/LegalNameStep Upat Start ofthe callRequest AStatementCopyUpdate/AddAccountManagerREIAccountManualResetGracePeriodChangeEmbossedNameExplainDeclinedTransactionSecuredCardBalanceTransferIssueCreditBalanceRefundSet upautopayConfirmPurchasingPowerProcessDebitCardPaymentRemoveOTBholdUnenrollPaperlessstatementsUpdatePrivacySettingsShareRewardsUpdate/SetCash AdvPinSubmit arewardscaseSchedulea followupResolve apaymentissueRequestCLIPReissueLetterUpdateDOB/SSN/LegalNameStep Upat Start ofthe callRequest AStatementCopyUpdate/AddAccountManagerREIAccountManualResetGracePeriodChangeEmbossedNameExplainDeclinedTransactionSecuredCardBalanceTransferIssueCreditBalanceRefundSet upautopayConfirmPurchasingPowerProcessDebitCardPaymentRemoveOTBholdUnenrollPaperlessstatementsUpdatePrivacySettingsShareRewardsUpdate/SetCash AdvPinSubmit arewardscaseSchedulea followupResolve apaymentissueRequestCLIP

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Reissue Letter
  2. Update DOB/SSN/Legal Name
  3. Step Up at Start of the call
  4. Request A Statement Copy
  5. Update/Add Account Manager
  6. REI Account
  7. Manual Reset Grace Period
  8. Change Embossed Name
  9. Explain Declined Transaction
  10. Secured Card
  11. Balance Transfer
  12. Issue Credit Balance Refund
  13. Set up autopay
  14. Confirm Purchasing Power
  15. Process Debit Card Payment
  16. Remove OTB hold
  17. Unenroll Paperless statements
  18. Update Privacy Settings
  19. Share Rewards
  20. Update/Set Cash Adv Pin
  21. Submit a rewards case
  22. Schedule a follow up
  23. Resolve a payment issue
  24. Request CLIP