Set upautopayUnenrollPaperlessstatementsSubmit arewardscaseREIAccountShareRewardsProcessDebitCardPaymentStep Upat Start ofthe callRemoveOTBholdSecuredCardReissueLetterUpdatePrivacySettingsBalanceTransferRequestCLIPIssueCreditBalanceRefundChangeEmbossedNameResolve apaymentissueUpdate/AddAccountManagerExplainDeclinedTransactionRequest AStatementCopyConfirmPurchasingPowerUpdateDOB/SSN/LegalNameManualResetGracePeriodUpdate/SetCash AdvPinSchedulea followupSet upautopayUnenrollPaperlessstatementsSubmit arewardscaseREIAccountShareRewardsProcessDebitCardPaymentStep Upat Start ofthe callRemoveOTBholdSecuredCardReissueLetterUpdatePrivacySettingsBalanceTransferRequestCLIPIssueCreditBalanceRefundChangeEmbossedNameResolve apaymentissueUpdate/AddAccountManagerExplainDeclinedTransactionRequest AStatementCopyConfirmPurchasingPowerUpdateDOB/SSN/LegalNameManualResetGracePeriodUpdate/SetCash AdvPinSchedulea followup

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up autopay
  2. Unenroll Paperless statements
  3. Submit a rewards case
  4. REI Account
  5. Share Rewards
  6. Process Debit Card Payment
  7. Step Up at Start of the call
  8. Remove OTB hold
  9. Secured Card
  10. Reissue Letter
  11. Update Privacy Settings
  12. Balance Transfer
  13. Request CLIP
  14. Issue Credit Balance Refund
  15. Change Embossed Name
  16. Resolve a payment issue
  17. Update/Add Account Manager
  18. Explain Declined Transaction
  19. Request A Statement Copy
  20. Confirm Purchasing Power
  21. Update DOB/SSN/Legal Name
  22. Manual Reset Grace Period
  23. Update/Set Cash Adv Pin
  24. Schedule a follow up