Update/SetCash AdvPinSchedulea followupRemoveOTBholdShareRewardsChangeEmbossedNameManualResetGracePeriodUpdate/AddAccountManagerSet upautopaySubmit arewardscaseUpdateDOB/SSN/LegalNameBalanceTransferRequest AStatementCopyResolve apaymentissueRequestCLIPSecuredCardUpdatePrivacySettingsUnenrollPaperlessstatementsREIAccountStep Upat Start ofthe callExplainDeclinedTransactionIssueCreditBalanceRefundReissueLetterConfirmPurchasingPowerProcessDebitCardPaymentUpdate/SetCash AdvPinSchedulea followupRemoveOTBholdShareRewardsChangeEmbossedNameManualResetGracePeriodUpdate/AddAccountManagerSet upautopaySubmit arewardscaseUpdateDOB/SSN/LegalNameBalanceTransferRequest AStatementCopyResolve apaymentissueRequestCLIPSecuredCardUpdatePrivacySettingsUnenrollPaperlessstatementsREIAccountStep Upat Start ofthe callExplainDeclinedTransactionIssueCreditBalanceRefundReissueLetterConfirmPurchasingPowerProcessDebitCardPayment

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update/Set Cash Adv Pin
  2. Schedule a follow up
  3. Remove OTB hold
  4. Share Rewards
  5. Change Embossed Name
  6. Manual Reset Grace Period
  7. Update/Add Account Manager
  8. Set up autopay
  9. Submit a rewards case
  10. Update DOB/SSN/Legal Name
  11. Balance Transfer
  12. Request A Statement Copy
  13. Resolve a payment issue
  14. Request CLIP
  15. Secured Card
  16. Update Privacy Settings
  17. Unenroll Paperless statements
  18. REI Account
  19. Step Up at Start of the call
  20. Explain Declined Transaction
  21. Issue Credit Balance Refund
  22. Reissue Letter
  23. Confirm Purchasing Power
  24. Process Debit Card Payment