REIAccountStep Upat Start ofthe callShareRewardsChangeEmbossedNameBalanceTransferSubmit arewardscaseSet upautopayUnenrollPaperlessstatementsIssueCreditBalanceRefundSchedulea followupReissueLetterSecuredCardRequest AStatementCopyManualResetGracePeriodUpdate/SetCash AdvPinUpdateDOB/SSN/LegalNameRemoveOTBholdUpdatePrivacySettingsProcessDebitCardPaymentConfirmPurchasingPowerResolve apaymentissueUpdate/AddAccountManagerRequestCLIPExplainDeclinedTransactionREIAccountStep Upat Start ofthe callShareRewardsChangeEmbossedNameBalanceTransferSubmit arewardscaseSet upautopayUnenrollPaperlessstatementsIssueCreditBalanceRefundSchedulea followupReissueLetterSecuredCardRequest AStatementCopyManualResetGracePeriodUpdate/SetCash AdvPinUpdateDOB/SSN/LegalNameRemoveOTBholdUpdatePrivacySettingsProcessDebitCardPaymentConfirmPurchasingPowerResolve apaymentissueUpdate/AddAccountManagerRequestCLIPExplainDeclinedTransaction

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. REI Account
  2. Step Up at Start of the call
  3. Share Rewards
  4. Change Embossed Name
  5. Balance Transfer
  6. Submit a rewards case
  7. Set up autopay
  8. Unenroll Paperless statements
  9. Issue Credit Balance Refund
  10. Schedule a follow up
  11. Reissue Letter
  12. Secured Card
  13. Request A Statement Copy
  14. Manual Reset Grace Period
  15. Update/Set Cash Adv Pin
  16. Update DOB/SSN/Legal Name
  17. Remove OTB hold
  18. Update Privacy Settings
  19. Process Debit Card Payment
  20. Confirm Purchasing Power
  21. Resolve a payment issue
  22. Update/Add Account Manager
  23. Request CLIP
  24. Explain Declined Transaction