Submit arewardscaseShareRewardsREIAccountUnenrollPaperlessstatementsExplainDeclinedTransactionRequest AStatementCopySecuredCardRemoveOTBholdBalanceTransferProcessDebitCardPaymentStep Upat Start ofthe callManualResetGracePeriodReissueLetterUpdate/SetCash AdvPinSet upautopayConfirmPurchasingPowerUpdateDOB/SSN/LegalNameIssueCreditBalanceRefundSchedulea followupUpdate/AddAccountManagerResolve apaymentissueRequestCLIPUpdatePrivacySettingsChangeEmbossedNameSubmit arewardscaseShareRewardsREIAccountUnenrollPaperlessstatementsExplainDeclinedTransactionRequest AStatementCopySecuredCardRemoveOTBholdBalanceTransferProcessDebitCardPaymentStep Upat Start ofthe callManualResetGracePeriodReissueLetterUpdate/SetCash AdvPinSet upautopayConfirmPurchasingPowerUpdateDOB/SSN/LegalNameIssueCreditBalanceRefundSchedulea followupUpdate/AddAccountManagerResolve apaymentissueRequestCLIPUpdatePrivacySettingsChangeEmbossedName

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit a rewards case
  2. Share Rewards
  3. REI Account
  4. Unenroll Paperless statements
  5. Explain Declined Transaction
  6. Request A Statement Copy
  7. Secured Card
  8. Remove OTB hold
  9. Balance Transfer
  10. Process Debit Card Payment
  11. Step Up at Start of the call
  12. Manual Reset Grace Period
  13. Reissue Letter
  14. Update/Set Cash Adv Pin
  15. Set up autopay
  16. Confirm Purchasing Power
  17. Update DOB/SSN/Legal Name
  18. Issue Credit Balance Refund
  19. Schedule a follow up
  20. Update/Add Account Manager
  21. Resolve a payment issue
  22. Request CLIP
  23. Update Privacy Settings
  24. Change Embossed Name