RequestCLIPRemoveOTBholdReissueLetterResolve apaymentissueRequest AStatementCopyREIAccountExplainDeclinedTransactionChangeEmbossedNameProcessDebitCardPaymentUpdate/AddAccountManagerUpdateDOB/SSN/LegalNameUpdatePrivacySettingsUpdate/SetCash AdvPinSubmit arewardscaseStep Upat Start ofthe callConfirmPurchasingPowerSchedulea followupUnenrollPaperlessstatementsShareRewardsBalanceTransferSecuredCardManualResetGracePeriodSet upautopayIssueCreditBalanceRefundRequestCLIPRemoveOTBholdReissueLetterResolve apaymentissueRequest AStatementCopyREIAccountExplainDeclinedTransactionChangeEmbossedNameProcessDebitCardPaymentUpdate/AddAccountManagerUpdateDOB/SSN/LegalNameUpdatePrivacySettingsUpdate/SetCash AdvPinSubmit arewardscaseStep Upat Start ofthe callConfirmPurchasingPowerSchedulea followupUnenrollPaperlessstatementsShareRewardsBalanceTransferSecuredCardManualResetGracePeriodSet upautopayIssueCreditBalanceRefund

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Request CLIP
  2. Remove OTB hold
  3. Reissue Letter
  4. Resolve a payment issue
  5. Request A Statement Copy
  6. REI Account
  7. Explain Declined Transaction
  8. Change Embossed Name
  9. Process Debit Card Payment
  10. Update/Add Account Manager
  11. Update DOB/SSN/Legal Name
  12. Update Privacy Settings
  13. Update/Set Cash Adv Pin
  14. Submit a rewards case
  15. Step Up at Start of the call
  16. Confirm Purchasing Power
  17. Schedule a follow up
  18. Unenroll Paperless statements
  19. Share Rewards
  20. Balance Transfer
  21. Secured Card
  22. Manual Reset Grace Period
  23. Set up autopay
  24. Issue Credit Balance Refund