988-1Veteran'sCrisisLineIPVAPIntimatePartnerViolenceAssistanceProgramDDMCWhereyou canlocateSOPsKMCCC"Google"KnowledgeManagement TranslationLogMust logfor use ofthisservicee911Process foremergencyservices to aVeteran'slocationwithin30secsAverageSpeed ofAnswer<5%AbandonmentRateeGainKMwithinCRMFREECRMCustomerRelationshipManagementfor ClinicalTriageCRMTaskContingencyfor non VAor notenrolledCalabrioONEA qualitymanagementprogram thatmonitorscallsTXCCThe triagecomponentof CRMVMPMDAPRNMH-5Elements fornon-emergent/urgentMH concerns988-1Veteran'sCrisisLineIPVAPIntimatePartnerViolenceAssistanceProgramDDMCWhereyou canlocateSOPsKMCCC"Google"KnowledgeManagement TranslationLogMust logfor use ofthisservicee911Process foremergencyservices to aVeteran'slocationwithin30secsAverageSpeed ofAnswer<5%AbandonmentRateeGainKMwithinCRMFREECRMCustomerRelationshipManagementfor ClinicalTriageCRMTaskContingencyfor non VAor notenrolledCalabrioONEA qualitymanagementprogram thatmonitorscallsTXCCThe triagecomponentof CRMVMPMDAPRNMH-5Elements fornon-emergent/urgentMH concerns

Clinical Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Veteran's Crisis Line
    988-1
  2. Intimate Partner Violence Assistance Program
    IPVAP
  3. Where you can locate SOPs
    DDMC
  4. CCC "Google" Knowledge Management
    KM
  5. Must log for use of this service
    Translation Log
  6. Process for emergency services to a Veteran's location
    e911
  7. Average Speed of Answer
    within 30 secs
  8. Abandonment Rate
    <5%
  9. KM within CRM
    eGain
  10. FREE
  11. Customer Relationship Management for Clinical Triage
    CRM
  12. Contingency for non VA or not enrolled
    CRM Task
  13. A quality management program that monitors calls
    Calabrio ONE
  14. The triage component of CRM
    TXCC
  15. MD APRN
    VMP
  16. Elements for non-emergent/urgent MH concerns
    MH -5