CRMTaskContingencyfor non VAor notenrolledVMPMDAPRNCalabrioONEA qualitymanagementprogram thatmonitorscallsFREEeGainKMwithinCRMe911Process foremergencyservices to aVeteran'slocationMH-5Elements fornon-emergent/urgentMH concernsTXCCThe triagecomponentof CRMTranslationLogMust logfor use ofthisserviceKMCCC"Google"KnowledgeManagement CRMCustomerRelationshipManagementfor ClinicalTriage<5%AbandonmentRate988-1Veteran'sCrisisLinewithin30secsAverageSpeed ofAnswerDDMCWhereyou canlocateSOPsIPVAPIntimatePartnerViolenceAssistanceProgramCRMTaskContingencyfor non VAor notenrolledVMPMDAPRNCalabrioONEA qualitymanagementprogram thatmonitorscallsFREEeGainKMwithinCRMe911Process foremergencyservices to aVeteran'slocationMH-5Elements fornon-emergent/urgentMH concernsTXCCThe triagecomponentof CRMTranslationLogMust logfor use ofthisserviceKMCCC"Google"KnowledgeManagement CRMCustomerRelationshipManagementfor ClinicalTriage<5%AbandonmentRate988-1Veteran'sCrisisLinewithin30secsAverageSpeed ofAnswerDDMCWhereyou canlocateSOPsIPVAPIntimatePartnerViolenceAssistanceProgram

Clinical Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Contingency for non VA or not enrolled
    CRM Task
  2. MD APRN
    VMP
  3. A quality management program that monitors calls
    Calabrio ONE
  4. FREE
  5. KM within CRM
    eGain
  6. Process for emergency services to a Veteran's location
    e911
  7. Elements for non-emergent/urgent MH concerns
    MH -5
  8. The triage component of CRM
    TXCC
  9. Must log for use of this service
    Translation Log
  10. CCC "Google" Knowledge Management
    KM
  11. Customer Relationship Management for Clinical Triage
    CRM
  12. Abandonment Rate
    <5%
  13. Veteran's Crisis Line
    988-1
  14. Average Speed of Answer
    within 30 secs
  15. Where you can locate SOPs
    DDMC
  16. Intimate Partner Violence Assistance Program
    IPVAP