988-1Veteran'sCrisisLineFREE<5%AbandonmentRatewithin30secsAverageSpeed ofAnswerCalabrioONEA qualitymanagementprogram thatmonitorscallsCRMCustomerRelationshipManagementfor ClinicalTriageDDMCWhereyou canlocateSOPsIPVAPIntimatePartnerViolenceAssistanceProgramCRMTaskContingencyfor non VAor notenrolledTXCCThe triagecomponentof CRMeGainKMwithinCRMKMCCC"Google"KnowledgeManagement TranslationLogMust logfor use ofthisserviceMH-5Elements fornon-emergent/urgentMH concernsVMPMDAPRNe911Process foremergencyservices to aVeteran'slocation988-1Veteran'sCrisisLineFREE<5%AbandonmentRatewithin30secsAverageSpeed ofAnswerCalabrioONEA qualitymanagementprogram thatmonitorscallsCRMCustomerRelationshipManagementfor ClinicalTriageDDMCWhereyou canlocateSOPsIPVAPIntimatePartnerViolenceAssistanceProgramCRMTaskContingencyfor non VAor notenrolledTXCCThe triagecomponentof CRMeGainKMwithinCRMKMCCC"Google"KnowledgeManagement TranslationLogMust logfor use ofthisserviceMH-5Elements fornon-emergent/urgentMH concernsVMPMDAPRNe911Process foremergencyservices to aVeteran'slocation

Clinical Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Veteran's Crisis Line
    988-1
  2. FREE
  3. Abandonment Rate
    <5%
  4. Average Speed of Answer
    within 30 secs
  5. A quality management program that monitors calls
    Calabrio ONE
  6. Customer Relationship Management for Clinical Triage
    CRM
  7. Where you can locate SOPs
    DDMC
  8. Intimate Partner Violence Assistance Program
    IPVAP
  9. Contingency for non VA or not enrolled
    CRM Task
  10. The triage component of CRM
    TXCC
  11. KM within CRM
    eGain
  12. CCC "Google" Knowledge Management
    KM
  13. Must log for use of this service
    Translation Log
  14. Elements for non-emergent/urgent MH concerns
    MH -5
  15. MD APRN
    VMP
  16. Process for emergency services to a Veteran's location
    e911