<5%AbandonmentRateCRMCustomerRelationshipManagementfor ClinicalTriageDDMCWhereyou canlocateSOPswithin30secsAverageSpeed ofAnswereGainKMwithinCRMFREE988-1Veteran'sCrisisLineCRMTaskContingencyfor non VAor notenrolledCalabrioONEA qualitymanagementprogram thatmonitorscallsTXCCThe triagecomponentof CRMIPVAPIntimatePartnerViolenceAssistanceProgramMH-5Elements fornon-emergent/urgentMH concernsVMPMDAPRNe911Process foremergencyservices to aVeteran'slocationTranslationLogMust logfor use ofthisserviceKMCCC"Google"KnowledgeManagement <5%AbandonmentRateCRMCustomerRelationshipManagementfor ClinicalTriageDDMCWhereyou canlocateSOPswithin30secsAverageSpeed ofAnswereGainKMwithinCRMFREE988-1Veteran'sCrisisLineCRMTaskContingencyfor non VAor notenrolledCalabrioONEA qualitymanagementprogram thatmonitorscallsTXCCThe triagecomponentof CRMIPVAPIntimatePartnerViolenceAssistanceProgramMH-5Elements fornon-emergent/urgentMH concernsVMPMDAPRNe911Process foremergencyservices to aVeteran'slocationTranslationLogMust logfor use ofthisserviceKMCCC"Google"KnowledgeManagement 

Clinical Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Abandonment Rate
    <5%
  2. Customer Relationship Management for Clinical Triage
    CRM
  3. Where you can locate SOPs
    DDMC
  4. Average Speed of Answer
    within 30 secs
  5. KM within CRM
    eGain
  6. FREE
  7. Veteran's Crisis Line
    988-1
  8. Contingency for non VA or not enrolled
    CRM Task
  9. A quality management program that monitors calls
    Calabrio ONE
  10. The triage component of CRM
    TXCC
  11. Intimate Partner Violence Assistance Program
    IPVAP
  12. Elements for non-emergent/urgent MH concerns
    MH -5
  13. MD APRN
    VMP
  14. Process for emergency services to a Veteran's location
    e911
  15. Must log for use of this service
    Translation Log
  16. CCC "Google" Knowledge Management
    KM