FREE988-1Veteran'sCrisisLineVMPMDAPRNDDMCWhereyou canlocateSOPsTXCCThe triagecomponentof CRMCRMTaskContingencyfor non VAor notenrolledIPVAPIntimatePartnerViolenceAssistanceProgramKMCCC"Google"KnowledgeManagement CRMCustomerRelationshipManagementfor ClinicalTriageMH-5Elements fornon-emergent/urgentMH concernswithin30secsAverageSpeed ofAnswerTranslationLogMust logfor use ofthisservice<5%AbandonmentRateeGainKMwithinCRMe911Process foremergencyservices to aVeteran'slocationCalabrioONEA qualitymanagementprogram thatmonitorscallsFREE988-1Veteran'sCrisisLineVMPMDAPRNDDMCWhereyou canlocateSOPsTXCCThe triagecomponentof CRMCRMTaskContingencyfor non VAor notenrolledIPVAPIntimatePartnerViolenceAssistanceProgramKMCCC"Google"KnowledgeManagement CRMCustomerRelationshipManagementfor ClinicalTriageMH-5Elements fornon-emergent/urgentMH concernswithin30secsAverageSpeed ofAnswerTranslationLogMust logfor use ofthisservice<5%AbandonmentRateeGainKMwithinCRMe911Process foremergencyservices to aVeteran'slocationCalabrioONEA qualitymanagementprogram thatmonitorscalls

Clinical Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FREE
  2. Veteran's Crisis Line
    988-1
  3. MD APRN
    VMP
  4. Where you can locate SOPs
    DDMC
  5. The triage component of CRM
    TXCC
  6. Contingency for non VA or not enrolled
    CRM Task
  7. Intimate Partner Violence Assistance Program
    IPVAP
  8. CCC "Google" Knowledge Management
    KM
  9. Customer Relationship Management for Clinical Triage
    CRM
  10. Elements for non-emergent/urgent MH concerns
    MH -5
  11. Average Speed of Answer
    within 30 secs
  12. Must log for use of this service
    Translation Log
  13. Abandonment Rate
    <5%
  14. KM within CRM
    eGain
  15. Process for emergency services to a Veteran's location
    e911
  16. A quality management program that monitors calls
    Calabrio ONE