FREETXCCThe triagecomponentof CRMIPVAPIntimatePartnerViolenceAssistanceProgram988-1Veteran'sCrisisLineVMPMDAPRNKMCCC"Google"KnowledgeManagement within30secsAverageSpeed ofAnswerCalabrioONEA qualitymanagementprogram thatmonitorscallseGainKMwithinCRMe911Process foremergencyservices to aVeteran'slocationMH-5Elements fornon-emergent/urgentMH concernsDDMCWhereyou canlocateSOPsCRMCustomerRelationshipManagementfor ClinicalTriageTranslationLogMust logfor use ofthisservice<5%AbandonmentRateCRMTaskContingencyfor non VAor notenrolledFREETXCCThe triagecomponentof CRMIPVAPIntimatePartnerViolenceAssistanceProgram988-1Veteran'sCrisisLineVMPMDAPRNKMCCC"Google"KnowledgeManagement within30secsAverageSpeed ofAnswerCalabrioONEA qualitymanagementprogram thatmonitorscallseGainKMwithinCRMe911Process foremergencyservices to aVeteran'slocationMH-5Elements fornon-emergent/urgentMH concernsDDMCWhereyou canlocateSOPsCRMCustomerRelationshipManagementfor ClinicalTriageTranslationLogMust logfor use ofthisservice<5%AbandonmentRateCRMTaskContingencyfor non VAor notenrolled

Clinical Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FREE
  2. The triage component of CRM
    TXCC
  3. Intimate Partner Violence Assistance Program
    IPVAP
  4. Veteran's Crisis Line
    988-1
  5. MD APRN
    VMP
  6. CCC "Google" Knowledge Management
    KM
  7. Average Speed of Answer
    within 30 secs
  8. A quality management program that monitors calls
    Calabrio ONE
  9. KM within CRM
    eGain
  10. Process for emergency services to a Veteran's location
    e911
  11. Elements for non-emergent/urgent MH concerns
    MH -5
  12. Where you can locate SOPs
    DDMC
  13. Customer Relationship Management for Clinical Triage
    CRM
  14. Must log for use of this service
    Translation Log
  15. Abandonment Rate
    <5%
  16. Contingency for non VA or not enrolled
    CRM Task