TranslationLogMust logfor use ofthisserviceDDMCWhereyou canlocateSOPseGainKMwithinCRMCRMCustomerRelationshipManagementfor ClinicalTriageMH-5Elements fornon-emergent/urgentMH concernsCRMTaskContingencyfor non VAor notenrolledFREEwithin30secsAverageSpeed ofAnswerIPVAPIntimatePartnerViolenceAssistanceProgram988-1Veteran'sCrisisLineCalabrioONEA qualitymanagementprogram thatmonitorscalls<5%AbandonmentRateTXCCThe triagecomponentof CRMe911Process foremergencyservices to aVeteran'slocationKMCCC"Google"KnowledgeManagement VMPMDAPRNTranslationLogMust logfor use ofthisserviceDDMCWhereyou canlocateSOPseGainKMwithinCRMCRMCustomerRelationshipManagementfor ClinicalTriageMH-5Elements fornon-emergent/urgentMH concernsCRMTaskContingencyfor non VAor notenrolledFREEwithin30secsAverageSpeed ofAnswerIPVAPIntimatePartnerViolenceAssistanceProgram988-1Veteran'sCrisisLineCalabrioONEA qualitymanagementprogram thatmonitorscalls<5%AbandonmentRateTXCCThe triagecomponentof CRMe911Process foremergencyservices to aVeteran'slocationKMCCC"Google"KnowledgeManagement VMPMDAPRN

Clinical Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Must log for use of this service
    Translation Log
  2. Where you can locate SOPs
    DDMC
  3. KM within CRM
    eGain
  4. Customer Relationship Management for Clinical Triage
    CRM
  5. Elements for non-emergent/urgent MH concerns
    MH -5
  6. Contingency for non VA or not enrolled
    CRM Task
  7. FREE
  8. Average Speed of Answer
    within 30 secs
  9. Intimate Partner Violence Assistance Program
    IPVAP
  10. Veteran's Crisis Line
    988-1
  11. A quality management program that monitors calls
    Calabrio ONE
  12. Abandonment Rate
    <5%
  13. The triage component of CRM
    TXCC
  14. Process for emergency services to a Veteran's location
    e911
  15. CCC "Google" Knowledge Management
    KM
  16. MD APRN
    VMP