VMPMDAPRNFREEMH-5Elements fornon-emergent/urgentMH concernsDDMCWhereyou canlocateSOPsCalabrioONEA qualitymanagementprogram thatmonitorscallsCRMCustomerRelationshipManagementfor ClinicalTriagee911Process foremergencyservices to aVeteran'slocationwithin30secsAverageSpeed ofAnswerTXCCThe triagecomponentof CRM988-1Veteran'sCrisisLineIPVAPIntimatePartnerViolenceAssistanceProgrameGainKMwithinCRMKMCCC"Google"KnowledgeManagement TranslationLogMust logfor use ofthisservice<5%AbandonmentRateCRMTaskContingencyfor non VAor notenrolledVMPMDAPRNFREEMH-5Elements fornon-emergent/urgentMH concernsDDMCWhereyou canlocateSOPsCalabrioONEA qualitymanagementprogram thatmonitorscallsCRMCustomerRelationshipManagementfor ClinicalTriagee911Process foremergencyservices to aVeteran'slocationwithin30secsAverageSpeed ofAnswerTXCCThe triagecomponentof CRM988-1Veteran'sCrisisLineIPVAPIntimatePartnerViolenceAssistanceProgrameGainKMwithinCRMKMCCC"Google"KnowledgeManagement TranslationLogMust logfor use ofthisservice<5%AbandonmentRateCRMTaskContingencyfor non VAor notenrolled

Clinical Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MD APRN
    VMP
  2. FREE
  3. Elements for non-emergent/urgent MH concerns
    MH -5
  4. Where you can locate SOPs
    DDMC
  5. A quality management program that monitors calls
    Calabrio ONE
  6. Customer Relationship Management for Clinical Triage
    CRM
  7. Process for emergency services to a Veteran's location
    e911
  8. Average Speed of Answer
    within 30 secs
  9. The triage component of CRM
    TXCC
  10. Veteran's Crisis Line
    988-1
  11. Intimate Partner Violence Assistance Program
    IPVAP
  12. KM within CRM
    eGain
  13. CCC "Google" Knowledge Management
    KM
  14. Must log for use of this service
    Translation Log
  15. Abandonment Rate
    <5%
  16. Contingency for non VA or not enrolled
    CRM Task