MH-5Elements fornon-emergent/urgentMH concernsKMCCC"Google"KnowledgeManagement 988-1Veteran'sCrisisLinewithin30secsAverageSpeed ofAnswerFREEDDMCWhereyou canlocateSOPsCRMTaskContingencyfor non VAor notenrolledTXCCThe triagecomponentof CRM<5%AbandonmentRateeGainKMwithinCRMVMPMDAPRNTranslationLogMust logfor use ofthisservicee911Process foremergencyservices to aVeteran'slocationCalabrioONEA qualitymanagementprogram thatmonitorscallsIPVAPIntimatePartnerViolenceAssistanceProgramCRMCustomerRelationshipManagementfor ClinicalTriageMH-5Elements fornon-emergent/urgentMH concernsKMCCC"Google"KnowledgeManagement 988-1Veteran'sCrisisLinewithin30secsAverageSpeed ofAnswerFREEDDMCWhereyou canlocateSOPsCRMTaskContingencyfor non VAor notenrolledTXCCThe triagecomponentof CRM<5%AbandonmentRateeGainKMwithinCRMVMPMDAPRNTranslationLogMust logfor use ofthisservicee911Process foremergencyservices to aVeteran'slocationCalabrioONEA qualitymanagementprogram thatmonitorscallsIPVAPIntimatePartnerViolenceAssistanceProgramCRMCustomerRelationshipManagementfor ClinicalTriage

Clinical Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Elements for non-emergent/urgent MH concerns
    MH -5
  2. CCC "Google" Knowledge Management
    KM
  3. Veteran's Crisis Line
    988-1
  4. Average Speed of Answer
    within 30 secs
  5. FREE
  6. Where you can locate SOPs
    DDMC
  7. Contingency for non VA or not enrolled
    CRM Task
  8. The triage component of CRM
    TXCC
  9. Abandonment Rate
    <5%
  10. KM within CRM
    eGain
  11. MD APRN
    VMP
  12. Must log for use of this service
    Translation Log
  13. Process for emergency services to a Veteran's location
    e911
  14. A quality management program that monitors calls
    Calabrio ONE
  15. Intimate Partner Violence Assistance Program
    IPVAP
  16. Customer Relationship Management for Clinical Triage
    CRM