within30secsAverageSpeed ofAnswerMH-5Elements fornon-emergent/urgentMH concernsTXCCThe triagecomponentof CRMe911Process foremergencyservices to aVeteran'slocationCRMTaskContingencyfor non VAor notenrolledIPVAPIntimatePartnerViolenceAssistanceProgramKMCCC"Google"KnowledgeManagement DDMCWhereyou canlocateSOPsTranslationLogMust logfor use ofthisserviceFREECalabrioONEA qualitymanagementprogram thatmonitorscallsCRMCustomerRelationshipManagementfor ClinicalTriage<5%AbandonmentRateVMPMDAPRN988-1Veteran'sCrisisLineeGainKMwithinCRMwithin30secsAverageSpeed ofAnswerMH-5Elements fornon-emergent/urgentMH concernsTXCCThe triagecomponentof CRMe911Process foremergencyservices to aVeteran'slocationCRMTaskContingencyfor non VAor notenrolledIPVAPIntimatePartnerViolenceAssistanceProgramKMCCC"Google"KnowledgeManagement DDMCWhereyou canlocateSOPsTranslationLogMust logfor use ofthisserviceFREECalabrioONEA qualitymanagementprogram thatmonitorscallsCRMCustomerRelationshipManagementfor ClinicalTriage<5%AbandonmentRateVMPMDAPRN988-1Veteran'sCrisisLineeGainKMwithinCRM

Clinical Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average Speed of Answer
    within 30 secs
  2. Elements for non-emergent/urgent MH concerns
    MH -5
  3. The triage component of CRM
    TXCC
  4. Process for emergency services to a Veteran's location
    e911
  5. Contingency for non VA or not enrolled
    CRM Task
  6. Intimate Partner Violence Assistance Program
    IPVAP
  7. CCC "Google" Knowledge Management
    KM
  8. Where you can locate SOPs
    DDMC
  9. Must log for use of this service
    Translation Log
  10. FREE
  11. A quality management program that monitors calls
    Calabrio ONE
  12. Customer Relationship Management for Clinical Triage
    CRM
  13. Abandonment Rate
    <5%
  14. MD APRN
    VMP
  15. Veteran's Crisis Line
    988-1
  16. KM within CRM
    eGain