CRMCustomerRelationshipManagementfor ClinicalTriageCalabrioONEA qualitymanagementprogram thatmonitorscallsTranslationLogMust logfor use ofthisserviceMH-5Elements fornon-emergent/urgentMH concernswithin30secsAverageSpeed ofAnswer<5%AbandonmentRateIPVAPIntimatePartnerViolenceAssistanceProgram988-1Veteran'sCrisisLineCRMTaskContingencyfor non VAor notenrollede911Process foremergencyservices to aVeteran'slocationKMCCC"Google"KnowledgeManagement VMPMDAPRNFREETXCCThe triagecomponentof CRMDDMCWhereyou canlocateSOPseGainKMwithinCRMCRMCustomerRelationshipManagementfor ClinicalTriageCalabrioONEA qualitymanagementprogram thatmonitorscallsTranslationLogMust logfor use ofthisserviceMH-5Elements fornon-emergent/urgentMH concernswithin30secsAverageSpeed ofAnswer<5%AbandonmentRateIPVAPIntimatePartnerViolenceAssistanceProgram988-1Veteran'sCrisisLineCRMTaskContingencyfor non VAor notenrollede911Process foremergencyservices to aVeteran'slocationKMCCC"Google"KnowledgeManagement VMPMDAPRNFREETXCCThe triagecomponentof CRMDDMCWhereyou canlocateSOPseGainKMwithinCRM

Clinical Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Relationship Management for Clinical Triage
    CRM
  2. A quality management program that monitors calls
    Calabrio ONE
  3. Must log for use of this service
    Translation Log
  4. Elements for non-emergent/urgent MH concerns
    MH -5
  5. Average Speed of Answer
    within 30 secs
  6. Abandonment Rate
    <5%
  7. Intimate Partner Violence Assistance Program
    IPVAP
  8. Veteran's Crisis Line
    988-1
  9. Contingency for non VA or not enrolled
    CRM Task
  10. Process for emergency services to a Veteran's location
    e911
  11. CCC "Google" Knowledge Management
    KM
  12. MD APRN
    VMP
  13. FREE
  14. The triage component of CRM
    TXCC
  15. Where you can locate SOPs
    DDMC
  16. KM within CRM
    eGain