ReportsSuperHeroPostAcuteFacilityCareRadiusAVAYAHorizonBCBSNJAppreciationPeer toPeerQualityCareScorecardCareAffiliateSchedulingMeetingsDevelopingOthersEfficiencyICD-10ClinicalOperationsCustomerServiceStrategyAgendaPendingAppealsPT/OTwebToolDevelopingSelf andOtherStepit UpASAPatienceQualityChangeDrivingforResultsTrainingCallCenterAnalystDischargePlanningOMNIAMoraleSubacuteMedicalDirectorMedicalCostMotivateAdherence1stLevelAppealPostCallSurveyHealthCareValueSatisfactionCoachingKnowledgeAcuteServiceRequestSharePointHealthCareReformOurPromiseMemberDRGUATICMProviderCMSCommunicatingwith ImpactOOSCaseManagementExcellenceNOACustomerFocusNaviNetElectronicSubmissionsDedicationPriorAuthorizationCoachingSpecialistFaxServerThankYouUtilizationManagementDenialPhysicalTherapyACWTeamworkRehabSupervisorAYFTCareRadiusHoldAdaptabilityAdministrativeAssistantRMRSManagedCareCoordinatorReportsSuperHeroPostAcuteFacilityCareRadiusAVAYAHorizonBCBSNJAppreciationPeer toPeerQualityCareScorecardCareAffiliateSchedulingMeetingsDevelopingOthersEfficiencyICD-10ClinicalOperationsCustomerServiceStrategyAgendaPendingAppealsPT/OTwebToolDevelopingSelf andOtherStepit UpASAPatienceQualityChangeDrivingforResultsTrainingCallCenterAnalystDischargePlanningOMNIAMoraleSubacuteMedicalDirectorMedicalCostMotivateAdherence1stLevelAppealPostCallSurveyHealthCareValueSatisfactionCoachingKnowledgeAcuteServiceRequestSharePointHealthCareReformOurPromiseMemberDRGUATICMProviderCMSCommunicatingwith ImpactOOSCaseManagementExcellenceNOACustomerFocusNaviNetElectronicSubmissionsDedicationPriorAuthorizationCoachingSpecialistFaxServerThankYouUtilizationManagementDenialPhysicalTherapyACWTeamworkRehabSupervisorAYFTCareRadiusHoldAdaptabilityAdministrativeAssistantRMRSManagedCareCoordinator

Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reports
  2. Super Hero
  3. Post Acute Facility
  4. Care Radius
  5. AVAYA
  6. Horizon BCBSNJ
  7. Appreciation
  8. Peer to Peer
  9. Quality Care
  10. Scorecard
  11. Care Affiliate
  12. Scheduling Meetings
  13. Developing Others
  14. Efficiency
  15. ICD-10
  16. Clinical Operations
  17. Customer Service
  18. Strategy
  19. Agenda
  20. Pending
  21. Appeals
  22. PT/OT web Tool
  23. Developing Self and Other
  24. Step it Up
  25. ASA
  26. Patience
  27. Quality
  28. Change
  29. Driving for Results
  30. Training
  31. Call Center Analyst
  32. Discharge Planning
  33. OMNIA
  34. Morale
  35. Sub acute
  36. Medical Director
  37. Medical Cost
  38. Motivate
  39. Adherence
  40. 1st Level Appeal
  41. Post Call Survey
  42. Health Care Value
  43. Satisfaction
  44. Coaching
  45. Knowledge
  46. Acute
  47. Service Request
  48. SharePoint
  49. Health Care Reform
  50. Our Promise
  51. Member
  52. DRG
  53. UAT
  54. ICM
  55. Provider
  56. CMS
  57. Communicating with Impact
  58. OOS
  59. Case Management
  60. Excellence
  61. NOA
  62. Customer Focus
  63. NaviNet
  64. Electronic Submissions
  65. Dedication
  66. Prior Authorization
  67. Coaching Specialist
  68. Fax Server
  69. Thank You
  70. Utilization Management
  71. Denial
  72. Physical Therapy
  73. ACW
  74. Teamwork
  75. Rehab
  76. Supervisor
  77. AYFT
  78. Care Radius
  79. Hold
  80. Adaptability
  81. Administrative Assistant
  82. RMRS
  83. Managed Care Coordinator