Communicatingwith ImpactCareAffiliateOMNIAMedicalCostDevelopingSelf andOtherPostCallSurveyHorizonBCBSNJCareRadiusServiceRequestClinicalOperationsSatisfactionEfficiency1stLevelAppealCaseManagementAdherenceKnowledgeThankYouOurPromiseSuperHeroICD-10PT/OTwebToolTrainingSchedulingMeetingsQualityCareAdaptabilityDevelopingOthersQualityMotivateICMAcuteCallCenterAnalystCoachingUATPhysicalTherapyStepit UpManagedCareCoordinatorAdministrativeAssistantUtilizationManagementRehabDrivingforResultsPendingMemberReportsPostAcuteFacilityNaviNetNOAChangeDischargePlanningPriorAuthorizationCoachingSpecialistCMSAVAYADenialProviderElectronicSubmissionsTeamworkMoraleSubacuteSharePointCustomerFocusASAStrategyCareRadiusACWOOSPatiencePeer toPeerFaxServerCustomerServiceHoldAppealsDedicationAYFTHealthCareValueRMRSMedicalDirectorHealthCareReformSupervisorDRGScorecardAppreciationAgendaExcellenceCommunicatingwith ImpactCareAffiliateOMNIAMedicalCostDevelopingSelf andOtherPostCallSurveyHorizonBCBSNJCareRadiusServiceRequestClinicalOperationsSatisfactionEfficiency1stLevelAppealCaseManagementAdherenceKnowledgeThankYouOurPromiseSuperHeroICD-10PT/OTwebToolTrainingSchedulingMeetingsQualityCareAdaptabilityDevelopingOthersQualityMotivateICMAcuteCallCenterAnalystCoachingUATPhysicalTherapyStepit UpManagedCareCoordinatorAdministrativeAssistantUtilizationManagementRehabDrivingforResultsPendingMemberReportsPostAcuteFacilityNaviNetNOAChangeDischargePlanningPriorAuthorizationCoachingSpecialistCMSAVAYADenialProviderElectronicSubmissionsTeamworkMoraleSubacuteSharePointCustomerFocusASAStrategyCareRadiusACWOOSPatiencePeer toPeerFaxServerCustomerServiceHoldAppealsDedicationAYFTHealthCareValueRMRSMedicalDirectorHealthCareReformSupervisorDRGScorecardAppreciationAgendaExcellence

Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
  1. Communicating with Impact
  2. Care Affiliate
  3. OMNIA
  4. Medical Cost
  5. Developing Self and Other
  6. Post Call Survey
  7. Horizon BCBSNJ
  8. Care Radius
  9. Service Request
  10. Clinical Operations
  11. Satisfaction
  12. Efficiency
  13. 1st Level Appeal
  14. Case Management
  15. Adherence
  16. Knowledge
  17. Thank You
  18. Our Promise
  19. Super Hero
  20. ICD-10
  21. PT/OT web Tool
  22. Training
  23. Scheduling Meetings
  24. Quality Care
  25. Adaptability
  26. Developing Others
  27. Quality
  28. Motivate
  29. ICM
  30. Acute
  31. Call Center Analyst
  32. Coaching
  33. UAT
  34. Physical Therapy
  35. Step it Up
  36. Managed Care Coordinator
  37. Administrative Assistant
  38. Utilization Management
  39. Rehab
  40. Driving for Results
  41. Pending
  42. Member
  43. Reports
  44. Post Acute Facility
  45. NaviNet
  46. NOA
  47. Change
  48. Discharge Planning
  49. Prior Authorization
  50. Coaching Specialist
  51. CMS
  52. AVAYA
  53. Denial
  54. Provider
  55. Electronic Submissions
  56. Teamwork
  57. Morale
  58. Sub acute
  59. SharePoint
  60. Customer Focus
  61. ASA
  62. Strategy
  63. Care Radius
  64. ACW
  65. OOS
  66. Patience
  67. Peer to Peer
  68. Fax Server
  69. Customer Service
  70. Hold
  71. Appeals
  72. Dedication
  73. AYFT
  74. Health Care Value
  75. RMRS
  76. Medical Director
  77. Health Care Reform
  78. Supervisor
  79. DRG
  80. Scorecard
  81. Appreciation
  82. Agenda
  83. Excellence