StrategyFaxServerKnowledgeDedicationOOSRehabAdministrativeAssistantDrivingforResultsSchedulingMeetingsServiceRequestDevelopingSelf andOtherPostAcuteFacilityClinicalOperationsASAUtilizationManagementElectronicSubmissionsQualityCareCommunicatingwith ImpactMedicalDirectorICMDenialEfficiencyAgendaAVAYAPeer toPeerChangeMotivateTrainingCareAffiliateSharePointAppealsSubacuteNOAPriorAuthorizationHoldAdherenceNaviNetManagedCareCoordinatorStepit UpAdaptabilityTeamworkCoachingCareRadiusPostCallSurveyAYFTScorecard1stLevelAppealExcellenceCaseManagementICD-10SupervisorDRGMedicalCostCMSOMNIACustomerFocusReportsSuperHeroPatienceHorizonBCBSNJAcuteRMRSAppreciationCareRadiusPhysicalTherapyCustomerServiceOurPromiseACWDevelopingOthersUATSatisfactionPT/OTwebToolProviderMemberQualityCoachingSpecialistPendingHealthCareReformMoraleThankYouCallCenterAnalystDischargePlanningHealthCareValueStrategyFaxServerKnowledgeDedicationOOSRehabAdministrativeAssistantDrivingforResultsSchedulingMeetingsServiceRequestDevelopingSelf andOtherPostAcuteFacilityClinicalOperationsASAUtilizationManagementElectronicSubmissionsQualityCareCommunicatingwith ImpactMedicalDirectorICMDenialEfficiencyAgendaAVAYAPeer toPeerChangeMotivateTrainingCareAffiliateSharePointAppealsSubacuteNOAPriorAuthorizationHoldAdherenceNaviNetManagedCareCoordinatorStepit UpAdaptabilityTeamworkCoachingCareRadiusPostCallSurveyAYFTScorecard1stLevelAppealExcellenceCaseManagementICD-10SupervisorDRGMedicalCostCMSOMNIACustomerFocusReportsSuperHeroPatienceHorizonBCBSNJAcuteRMRSAppreciationCareRadiusPhysicalTherapyCustomerServiceOurPromiseACWDevelopingOthersUATSatisfactionPT/OTwebToolProviderMemberQualityCoachingSpecialistPendingHealthCareReformMoraleThankYouCallCenterAnalystDischargePlanningHealthCareValue

Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Strategy
  2. Fax Server
  3. Knowledge
  4. Dedication
  5. OOS
  6. Rehab
  7. Administrative Assistant
  8. Driving for Results
  9. Scheduling Meetings
  10. Service Request
  11. Developing Self and Other
  12. Post Acute Facility
  13. Clinical Operations
  14. ASA
  15. Utilization Management
  16. Electronic Submissions
  17. Quality Care
  18. Communicating with Impact
  19. Medical Director
  20. ICM
  21. Denial
  22. Efficiency
  23. Agenda
  24. AVAYA
  25. Peer to Peer
  26. Change
  27. Motivate
  28. Training
  29. Care Affiliate
  30. SharePoint
  31. Appeals
  32. Sub acute
  33. NOA
  34. Prior Authorization
  35. Hold
  36. Adherence
  37. NaviNet
  38. Managed Care Coordinator
  39. Step it Up
  40. Adaptability
  41. Teamwork
  42. Coaching
  43. Care Radius
  44. Post Call Survey
  45. AYFT
  46. Scorecard
  47. 1st Level Appeal
  48. Excellence
  49. Case Management
  50. ICD-10
  51. Supervisor
  52. DRG
  53. Medical Cost
  54. CMS
  55. OMNIA
  56. Customer Focus
  57. Reports
  58. Super Hero
  59. Patience
  60. Horizon BCBSNJ
  61. Acute
  62. RMRS
  63. Appreciation
  64. Care Radius
  65. Physical Therapy
  66. Customer Service
  67. Our Promise
  68. ACW
  69. Developing Others
  70. UAT
  71. Satisfaction
  72. PT/OT web Tool
  73. Provider
  74. Member
  75. Quality
  76. Coaching Specialist
  77. Pending
  78. Health Care Reform
  79. Morale
  80. Thank You
  81. Call Center Analyst
  82. Discharge Planning
  83. Health Care Value