AYFTMedicalCostMoraleNOATeamworkManagedCareCoordinatorCaseManagementCommunicatingwith ImpactAcuteHealthCareReformCareAffiliateCoachingAVAYAServiceRequestHealthCareValueOOSMotivateSharePoint1stLevelAppealHorizonBCBSNJClinicalOperationsScorecardSupervisorPeer toPeerThankYouUtilizationManagementPostAcuteFacilityElectronicSubmissionsCareRadiusReportsAdministrativeAssistantCustomerServicePostCallSurveyCustomerFocusRMRSAdherenceQualityCarePatienceDrivingforResultsAgendaHoldPhysicalTherapyAppreciationStrategyUATCareRadiusExcellenceFaxServerAdaptabilityEfficiencyNaviNetDenialCallCenterAnalystKnowledgePriorAuthorizationSchedulingMeetingsICD-10DevelopingOthersMedicalDirectorCoachingSpecialistAppealsChangeICMPendingMemberStepit UpRehabDevelopingSelf andOtherOMNIADischargePlanningSatisfactionQualityPT/OTwebToolSubacuteDedicationOurPromiseProviderSuperHeroDRGASAACWTrainingCMSAYFTMedicalCostMoraleNOATeamworkManagedCareCoordinatorCaseManagementCommunicatingwith ImpactAcuteHealthCareReformCareAffiliateCoachingAVAYAServiceRequestHealthCareValueOOSMotivateSharePoint1stLevelAppealHorizonBCBSNJClinicalOperationsScorecardSupervisorPeer toPeerThankYouUtilizationManagementPostAcuteFacilityElectronicSubmissionsCareRadiusReportsAdministrativeAssistantCustomerServicePostCallSurveyCustomerFocusRMRSAdherenceQualityCarePatienceDrivingforResultsAgendaHoldPhysicalTherapyAppreciationStrategyUATCareRadiusExcellenceFaxServerAdaptabilityEfficiencyNaviNetDenialCallCenterAnalystKnowledgePriorAuthorizationSchedulingMeetingsICD-10DevelopingOthersMedicalDirectorCoachingSpecialistAppealsChangeICMPendingMemberStepit UpRehabDevelopingSelf andOtherOMNIADischargePlanningSatisfactionQualityPT/OTwebToolSubacuteDedicationOurPromiseProviderSuperHeroDRGASAACWTrainingCMS

Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AYFT
  2. Medical Cost
  3. Morale
  4. NOA
  5. Teamwork
  6. Managed Care Coordinator
  7. Case Management
  8. Communicating with Impact
  9. Acute
  10. Health Care Reform
  11. Care Affiliate
  12. Coaching
  13. AVAYA
  14. Service Request
  15. Health Care Value
  16. OOS
  17. Motivate
  18. SharePoint
  19. 1st Level Appeal
  20. Horizon BCBSNJ
  21. Clinical Operations
  22. Scorecard
  23. Supervisor
  24. Peer to Peer
  25. Thank You
  26. Utilization Management
  27. Post Acute Facility
  28. Electronic Submissions
  29. Care Radius
  30. Reports
  31. Administrative Assistant
  32. Customer Service
  33. Post Call Survey
  34. Customer Focus
  35. RMRS
  36. Adherence
  37. Quality Care
  38. Patience
  39. Driving for Results
  40. Agenda
  41. Hold
  42. Physical Therapy
  43. Appreciation
  44. Strategy
  45. UAT
  46. Care Radius
  47. Excellence
  48. Fax Server
  49. Adaptability
  50. Efficiency
  51. NaviNet
  52. Denial
  53. Call Center Analyst
  54. Knowledge
  55. Prior Authorization
  56. Scheduling Meetings
  57. ICD-10
  58. Developing Others
  59. Medical Director
  60. Coaching Specialist
  61. Appeals
  62. Change
  63. ICM
  64. Pending
  65. Member
  66. Step it Up
  67. Rehab
  68. Developing Self and Other
  69. OMNIA
  70. Discharge Planning
  71. Satisfaction
  72. Quality
  73. PT/OT web Tool
  74. Sub acute
  75. Dedication
  76. Our Promise
  77. Provider
  78. Super Hero
  79. DRG
  80. ASA
  81. ACW
  82. Training
  83. CMS