SupervisorDevelopingSelf andOtherCareRadiusACWPostCallSurveyAdministrativeAssistantThankYouTrainingCoachingSpecialistManagedCareCoordinatorPriorAuthorizationAdherenceNOAAYFTSatisfactionPostAcuteFacilityReportsRMRSOurPromiseSubacuteDevelopingOthersElectronicSubmissionsAppreciationKnowledgeMedicalDirectorUATDRGDedicationQualityCareMedicalCostHorizonBCBSNJTeamworkCoachingPendingStrategyClinicalOperationsPhysicalTherapyExcellenceAgendaProviderDischargePlanningNaviNetCallCenterAnalystQualityOOSCustomerServiceMoraleUtilizationManagementCareAffiliateChangeHealthCareReformICMCustomerFocus1stLevelAppealPT/OTwebToolScorecardCareRadiusCMSDenialOMNIAServiceRequestAppealsFaxServerSharePointAdaptabilityASAStepit UpMotivateAcuteDrivingforResultsICD-10MemberCommunicatingwith ImpactSuperHeroAVAYASchedulingMeetingsHoldRehabPatiencePeer toPeerHealthCareValueEfficiencyCaseManagementSupervisorDevelopingSelf andOtherCareRadiusACWPostCallSurveyAdministrativeAssistantThankYouTrainingCoachingSpecialistManagedCareCoordinatorPriorAuthorizationAdherenceNOAAYFTSatisfactionPostAcuteFacilityReportsRMRSOurPromiseSubacuteDevelopingOthersElectronicSubmissionsAppreciationKnowledgeMedicalDirectorUATDRGDedicationQualityCareMedicalCostHorizonBCBSNJTeamworkCoachingPendingStrategyClinicalOperationsPhysicalTherapyExcellenceAgendaProviderDischargePlanningNaviNetCallCenterAnalystQualityOOSCustomerServiceMoraleUtilizationManagementCareAffiliateChangeHealthCareReformICMCustomerFocus1stLevelAppealPT/OTwebToolScorecardCareRadiusCMSDenialOMNIAServiceRequestAppealsFaxServerSharePointAdaptabilityASAStepit UpMotivateAcuteDrivingforResultsICD-10MemberCommunicatingwith ImpactSuperHeroAVAYASchedulingMeetingsHoldRehabPatiencePeer toPeerHealthCareValueEfficiencyCaseManagement

Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Supervisor
  2. Developing Self and Other
  3. Care Radius
  4. ACW
  5. Post Call Survey
  6. Administrative Assistant
  7. Thank You
  8. Training
  9. Coaching Specialist
  10. Managed Care Coordinator
  11. Prior Authorization
  12. Adherence
  13. NOA
  14. AYFT
  15. Satisfaction
  16. Post Acute Facility
  17. Reports
  18. RMRS
  19. Our Promise
  20. Sub acute
  21. Developing Others
  22. Electronic Submissions
  23. Appreciation
  24. Knowledge
  25. Medical Director
  26. UAT
  27. DRG
  28. Dedication
  29. Quality Care
  30. Medical Cost
  31. Horizon BCBSNJ
  32. Teamwork
  33. Coaching
  34. Pending
  35. Strategy
  36. Clinical Operations
  37. Physical Therapy
  38. Excellence
  39. Agenda
  40. Provider
  41. Discharge Planning
  42. NaviNet
  43. Call Center Analyst
  44. Quality
  45. OOS
  46. Customer Service
  47. Morale
  48. Utilization Management
  49. Care Affiliate
  50. Change
  51. Health Care Reform
  52. ICM
  53. Customer Focus
  54. 1st Level Appeal
  55. PT/OT web Tool
  56. Scorecard
  57. Care Radius
  58. CMS
  59. Denial
  60. OMNIA
  61. Service Request
  62. Appeals
  63. Fax Server
  64. SharePoint
  65. Adaptability
  66. ASA
  67. Step it Up
  68. Motivate
  69. Acute
  70. Driving for Results
  71. ICD-10
  72. Member
  73. Communicating with Impact
  74. Super Hero
  75. AVAYA
  76. Scheduling Meetings
  77. Hold
  78. Rehab
  79. Patience
  80. Peer to Peer
  81. Health Care Value
  82. Efficiency
  83. Case Management