HealthCareValueAVAYANOADrivingforResultsScorecardStrategyPeer toPeerCareRadiusCallCenterAnalystRMRSSubacutePhysicalTherapyPT/OTwebToolTeamworkPriorAuthorizationHoldServiceRequestOMNIAPendingManagedCareCoordinatorCoachingAdaptabilityPatienceOOSACWProviderSharePointICMDenialMemberQualityPostCallSurveyOurPromiseDedicationAYFTAppreciation1stLevelAppealICD-10CareRadiusTrainingClinicalOperationsSupervisorSatisfactionAdherenceElectronicSubmissionsASACustomerFocusCaseManagementThankYouAgendaMoraleRehabMedicalDirectorMedicalCostNaviNetPostAcuteFacilityAcuteAdministrativeAssistantReportsDischargePlanningHorizonBCBSNJAppealsSuperHeroFaxServerDevelopingSelf andOtherCareAffiliateUATCommunicatingwith ImpactUtilizationManagementKnowledgeChangeCoachingSpecialistCustomerServiceQualityCareEfficiencyDevelopingOthersExcellenceStepit UpDRGMotivateSchedulingMeetingsCMSHealthCareReformHealthCareValueAVAYANOADrivingforResultsScorecardStrategyPeer toPeerCareRadiusCallCenterAnalystRMRSSubacutePhysicalTherapyPT/OTwebToolTeamworkPriorAuthorizationHoldServiceRequestOMNIAPendingManagedCareCoordinatorCoachingAdaptabilityPatienceOOSACWProviderSharePointICMDenialMemberQualityPostCallSurveyOurPromiseDedicationAYFTAppreciation1stLevelAppealICD-10CareRadiusTrainingClinicalOperationsSupervisorSatisfactionAdherenceElectronicSubmissionsASACustomerFocusCaseManagementThankYouAgendaMoraleRehabMedicalDirectorMedicalCostNaviNetPostAcuteFacilityAcuteAdministrativeAssistantReportsDischargePlanningHorizonBCBSNJAppealsSuperHeroFaxServerDevelopingSelf andOtherCareAffiliateUATCommunicatingwith ImpactUtilizationManagementKnowledgeChangeCoachingSpecialistCustomerServiceQualityCareEfficiencyDevelopingOthersExcellenceStepit UpDRGMotivateSchedulingMeetingsCMSHealthCareReform

Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Health Care Value
  2. AVAYA
  3. NOA
  4. Driving for Results
  5. Scorecard
  6. Strategy
  7. Peer to Peer
  8. Care Radius
  9. Call Center Analyst
  10. RMRS
  11. Sub acute
  12. Physical Therapy
  13. PT/OT web Tool
  14. Teamwork
  15. Prior Authorization
  16. Hold
  17. Service Request
  18. OMNIA
  19. Pending
  20. Managed Care Coordinator
  21. Coaching
  22. Adaptability
  23. Patience
  24. OOS
  25. ACW
  26. Provider
  27. SharePoint
  28. ICM
  29. Denial
  30. Member
  31. Quality
  32. Post Call Survey
  33. Our Promise
  34. Dedication
  35. AYFT
  36. Appreciation
  37. 1st Level Appeal
  38. ICD-10
  39. Care Radius
  40. Training
  41. Clinical Operations
  42. Supervisor
  43. Satisfaction
  44. Adherence
  45. Electronic Submissions
  46. ASA
  47. Customer Focus
  48. Case Management
  49. Thank You
  50. Agenda
  51. Morale
  52. Rehab
  53. Medical Director
  54. Medical Cost
  55. NaviNet
  56. Post Acute Facility
  57. Acute
  58. Administrative Assistant
  59. Reports
  60. Discharge Planning
  61. Horizon BCBSNJ
  62. Appeals
  63. Super Hero
  64. Fax Server
  65. Developing Self and Other
  66. Care Affiliate
  67. UAT
  68. Communicating with Impact
  69. Utilization Management
  70. Knowledge
  71. Change
  72. Coaching Specialist
  73. Customer Service
  74. Quality Care
  75. Efficiency
  76. Developing Others
  77. Excellence
  78. Step it Up
  79. DRG
  80. Motivate
  81. Scheduling Meetings
  82. CMS
  83. Health Care Reform