DrivingforResultsSatisfactionAdministrativeAssistantClinicalOperationsReportsPriorAuthorizationCustomerFocusNOAUtilizationManagementQualityKnowledgeHorizonBCBSNJAgendaTrainingEfficiencyMemberFaxServerDischargePlanningThankYouHealthCareReformSchedulingMeetingsAdherenceElectronicSubmissionsPhysicalTherapyAYFTMedicalDirectorOMNIAAVAYACareRadiusPeer toPeerCoachingSpecialistSharePointCustomerServiceDenialNaviNetMedicalCostOurPromiseHealthCareValueICD-10ACWMoraleOOSRehabSupervisorRMRSHoldSuperHeroAcuteAdaptabilityCMSExcellencePostCallSurveyAppealsMotivateCallCenterAnalystAppreciationPatienceChangeProviderDevelopingSelf andOtherPT/OTwebToolServiceRequestQualityCareManagedCareCoordinator1stLevelAppealStepit UpScorecardPostAcuteFacilityStrategyDevelopingOthersSubacuteASACaseManagementDedicationUATCommunicatingwith ImpactPendingICMCareRadiusCareAffiliateTeamworkDRGCoachingDrivingforResultsSatisfactionAdministrativeAssistantClinicalOperationsReportsPriorAuthorizationCustomerFocusNOAUtilizationManagementQualityKnowledgeHorizonBCBSNJAgendaTrainingEfficiencyMemberFaxServerDischargePlanningThankYouHealthCareReformSchedulingMeetingsAdherenceElectronicSubmissionsPhysicalTherapyAYFTMedicalDirectorOMNIAAVAYACareRadiusPeer toPeerCoachingSpecialistSharePointCustomerServiceDenialNaviNetMedicalCostOurPromiseHealthCareValueICD-10ACWMoraleOOSRehabSupervisorRMRSHoldSuperHeroAcuteAdaptabilityCMSExcellencePostCallSurveyAppealsMotivateCallCenterAnalystAppreciationPatienceChangeProviderDevelopingSelf andOtherPT/OTwebToolServiceRequestQualityCareManagedCareCoordinator1stLevelAppealStepit UpScorecardPostAcuteFacilityStrategyDevelopingOthersSubacuteASACaseManagementDedicationUATCommunicatingwith ImpactPendingICMCareRadiusCareAffiliateTeamworkDRGCoaching

Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Driving for Results
  2. Satisfaction
  3. Administrative Assistant
  4. Clinical Operations
  5. Reports
  6. Prior Authorization
  7. Customer Focus
  8. NOA
  9. Utilization Management
  10. Quality
  11. Knowledge
  12. Horizon BCBSNJ
  13. Agenda
  14. Training
  15. Efficiency
  16. Member
  17. Fax Server
  18. Discharge Planning
  19. Thank You
  20. Health Care Reform
  21. Scheduling Meetings
  22. Adherence
  23. Electronic Submissions
  24. Physical Therapy
  25. AYFT
  26. Medical Director
  27. OMNIA
  28. AVAYA
  29. Care Radius
  30. Peer to Peer
  31. Coaching Specialist
  32. SharePoint
  33. Customer Service
  34. Denial
  35. NaviNet
  36. Medical Cost
  37. Our Promise
  38. Health Care Value
  39. ICD-10
  40. ACW
  41. Morale
  42. OOS
  43. Rehab
  44. Supervisor
  45. RMRS
  46. Hold
  47. Super Hero
  48. Acute
  49. Adaptability
  50. CMS
  51. Excellence
  52. Post Call Survey
  53. Appeals
  54. Motivate
  55. Call Center Analyst
  56. Appreciation
  57. Patience
  58. Change
  59. Provider
  60. Developing Self and Other
  61. PT/OT web Tool
  62. Service Request
  63. Quality Care
  64. Managed Care Coordinator
  65. 1st Level Appeal
  66. Step it Up
  67. Scorecard
  68. Post Acute Facility
  69. Strategy
  70. Developing Others
  71. Sub acute
  72. ASA
  73. Case Management
  74. Dedication
  75. UAT
  76. Communicating with Impact
  77. Pending
  78. ICM
  79. Care Radius
  80. Care Affiliate
  81. Teamwork
  82. DRG
  83. Coaching