PhysicalTherapy1stLevelAppealMotivateStepit UpHealthCareValuePeer toPeerCoachingSpecialistMedicalCostQualityDevelopingSelf andOtherMedicalDirectorFaxServerTrainingSatisfactionHealthCareReformCommunicatingwith ImpactThankYouDenialRehabUATDevelopingOthersEfficiencyAYFTCareAffiliateCallCenterAnalystAppealsACWPostAcuteFacilityCoachingScorecardSupervisorHoldDRGCustomerFocusSubacuteMoraleSuperHeroOMNIANaviNetAgendaAVAYAQualityCareDrivingforResultsAcuteOOSElectronicSubmissionsMemberStrategyOurPromiseExcellenceICD-10AppreciationDischargePlanningHorizonBCBSNJPostCallSurveyKnowledgeUtilizationManagementSharePointReportsPatiencePT/OTwebToolASAClinicalOperationsCareRadiusCMSICMCustomerServiceRMRSAdaptabilityProviderDedicationServiceRequestPendingAdministrativeAssistantManagedCareCoordinatorAdherenceChangeNOASchedulingMeetingsCareRadiusCaseManagementPriorAuthorizationTeamworkPhysicalTherapy1stLevelAppealMotivateStepit UpHealthCareValuePeer toPeerCoachingSpecialistMedicalCostQualityDevelopingSelf andOtherMedicalDirectorFaxServerTrainingSatisfactionHealthCareReformCommunicatingwith ImpactThankYouDenialRehabUATDevelopingOthersEfficiencyAYFTCareAffiliateCallCenterAnalystAppealsACWPostAcuteFacilityCoachingScorecardSupervisorHoldDRGCustomerFocusSubacuteMoraleSuperHeroOMNIANaviNetAgendaAVAYAQualityCareDrivingforResultsAcuteOOSElectronicSubmissionsMemberStrategyOurPromiseExcellenceICD-10AppreciationDischargePlanningHorizonBCBSNJPostCallSurveyKnowledgeUtilizationManagementSharePointReportsPatiencePT/OTwebToolASAClinicalOperationsCareRadiusCMSICMCustomerServiceRMRSAdaptabilityProviderDedicationServiceRequestPendingAdministrativeAssistantManagedCareCoordinatorAdherenceChangeNOASchedulingMeetingsCareRadiusCaseManagementPriorAuthorizationTeamwork

Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Physical Therapy
  2. 1st Level Appeal
  3. Motivate
  4. Step it Up
  5. Health Care Value
  6. Peer to Peer
  7. Coaching Specialist
  8. Medical Cost
  9. Quality
  10. Developing Self and Other
  11. Medical Director
  12. Fax Server
  13. Training
  14. Satisfaction
  15. Health Care Reform
  16. Communicating with Impact
  17. Thank You
  18. Denial
  19. Rehab
  20. UAT
  21. Developing Others
  22. Efficiency
  23. AYFT
  24. Care Affiliate
  25. Call Center Analyst
  26. Appeals
  27. ACW
  28. Post Acute Facility
  29. Coaching
  30. Scorecard
  31. Supervisor
  32. Hold
  33. DRG
  34. Customer Focus
  35. Sub acute
  36. Morale
  37. Super Hero
  38. OMNIA
  39. NaviNet
  40. Agenda
  41. AVAYA
  42. Quality Care
  43. Driving for Results
  44. Acute
  45. OOS
  46. Electronic Submissions
  47. Member
  48. Strategy
  49. Our Promise
  50. Excellence
  51. ICD-10
  52. Appreciation
  53. Discharge Planning
  54. Horizon BCBSNJ
  55. Post Call Survey
  56. Knowledge
  57. Utilization Management
  58. SharePoint
  59. Reports
  60. Patience
  61. PT/OT web Tool
  62. ASA
  63. Clinical Operations
  64. Care Radius
  65. CMS
  66. ICM
  67. Customer Service
  68. RMRS
  69. Adaptability
  70. Provider
  71. Dedication
  72. Service Request
  73. Pending
  74. Administrative Assistant
  75. Managed Care Coordinator
  76. Adherence
  77. Change
  78. NOA
  79. Scheduling Meetings
  80. Care Radius
  81. Case Management
  82. Prior Authorization
  83. Teamwork