DevelopingSelf andOtherSupervisorSharePointAppealsCommunicatingwith ImpactCustomerServiceDenialOMNIAAgendaExcellenceManagedCareCoordinatorChangeNOAPT/OTwebToolAdherenceDrivingforResultsSchedulingMeetingsNaviNetTrainingElectronicSubmissionsPriorAuthorizationASATeamworkPatienceThankYouRehabHorizonBCBSNJPostAcuteFacilityMedicalDirectorHealthCareReformICD-10CareRadiusDRGProviderSubacuteMotivateMedicalCostClinicalOperationsDischargePlanningSuperHeroPendingICMUATHoldAYFTFaxServerUtilizationManagementScorecard1stLevelAppealKnowledgeMoraleCoachingSpecialistStrategySatisfactionQualityCareRMRSCaseManagementAdministrativeAssistantCoachingCareAffiliateDevelopingOthersCustomerFocusPostCallSurveyOOSACWDedicationEfficiencyAcutePeer toPeerPhysicalTherapyServiceRequestAppreciationCallCenterAnalystHealthCareValueMemberQualityAVAYAReportsAdaptabilityOurPromiseCMSCareRadiusStepit UpDevelopingSelf andOtherSupervisorSharePointAppealsCommunicatingwith ImpactCustomerServiceDenialOMNIAAgendaExcellenceManagedCareCoordinatorChangeNOAPT/OTwebToolAdherenceDrivingforResultsSchedulingMeetingsNaviNetTrainingElectronicSubmissionsPriorAuthorizationASATeamworkPatienceThankYouRehabHorizonBCBSNJPostAcuteFacilityMedicalDirectorHealthCareReformICD-10CareRadiusDRGProviderSubacuteMotivateMedicalCostClinicalOperationsDischargePlanningSuperHeroPendingICMUATHoldAYFTFaxServerUtilizationManagementScorecard1stLevelAppealKnowledgeMoraleCoachingSpecialistStrategySatisfactionQualityCareRMRSCaseManagementAdministrativeAssistantCoachingCareAffiliateDevelopingOthersCustomerFocusPostCallSurveyOOSACWDedicationEfficiencyAcutePeer toPeerPhysicalTherapyServiceRequestAppreciationCallCenterAnalystHealthCareValueMemberQualityAVAYAReportsAdaptabilityOurPromiseCMSCareRadiusStepit Up

Customer Service Week 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Developing Self and Other
  2. Supervisor
  3. SharePoint
  4. Appeals
  5. Communicating with Impact
  6. Customer Service
  7. Denial
  8. OMNIA
  9. Agenda
  10. Excellence
  11. Managed Care Coordinator
  12. Change
  13. NOA
  14. PT/OT web Tool
  15. Adherence
  16. Driving for Results
  17. Scheduling Meetings
  18. NaviNet
  19. Training
  20. Electronic Submissions
  21. Prior Authorization
  22. ASA
  23. Teamwork
  24. Patience
  25. Thank You
  26. Rehab
  27. Horizon BCBSNJ
  28. Post Acute Facility
  29. Medical Director
  30. Health Care Reform
  31. ICD-10
  32. Care Radius
  33. DRG
  34. Provider
  35. Sub acute
  36. Motivate
  37. Medical Cost
  38. Clinical Operations
  39. Discharge Planning
  40. Super Hero
  41. Pending
  42. ICM
  43. UAT
  44. Hold
  45. AYFT
  46. Fax Server
  47. Utilization Management
  48. Scorecard
  49. 1st Level Appeal
  50. Knowledge
  51. Morale
  52. Coaching Specialist
  53. Strategy
  54. Satisfaction
  55. Quality Care
  56. RMRS
  57. Case Management
  58. Administrative Assistant
  59. Coaching
  60. Care Affiliate
  61. Developing Others
  62. Customer Focus
  63. Post Call Survey
  64. OOS
  65. ACW
  66. Dedication
  67. Efficiency
  68. Acute
  69. Peer to Peer
  70. Physical Therapy
  71. Service Request
  72. Appreciation
  73. Call Center Analyst
  74. Health Care Value
  75. Member
  76. Quality
  77. AVAYA
  78. Reports
  79. Adaptability
  80. Our Promise
  81. CMS
  82. Care Radius
  83. Step it Up