Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Acknowledge a peer for good service
2. Turn an escalation around so they thank you
3. Submit a compliment for a rep or teammate
4. Thanks customer for Customer Since Date
5. Identify a correction, save customer $
6. Schedule idevelop time
7. Say, "your policy renews with us on <date>
8. Share a positive quote
9. Thank a caller for calling in
10. Take three deep breaths (on mute)
11. Take a class (fitness or skill)
12. Read a book to improve any skill
13. No second level escalation any week
14. Recap NI's needs & offer solution
15. Read a positive customer service blog
16. Give a high five
17. Share a positive call with the team
18. Open with an empathetic statement
19. Reach out to a coach for a better solution
20. Say, "let me see what I CAN do"
21. Take a walk around the building
22. Encourage a teammate in distress
23. Invite a teammate to take a walk
24. Educate on Loyalty Rewards