Thankscustomer forCustomerSince DateAcknowledgea peer forgood serviceThank acaller forcalling inRead apositivecustomerservice blogSubmit acomplimentfor a rep orteammateTakethreedeepbreaths(onmute)Educateon LoyaltyRewardsOpen withanempatheticstatementTake awalkaround thebuildingSay, "letme seewhat ICAN do"RecapNI's needs& offersolutionNo secondlevelescalationany weekIdentify acorrection,savecustomer $Share apositivecall withthe teamEncourageateammatein distressScheduleideveloptimeSay, "yourpolicyrenews withus on <date>Turn anescalationaround sothey thankyouGive ahighfiveReach outto a coachfor a bettersolutionRead abook toimproveany skillTake aclass(fitness orskill)Invite ateammateto take awalkShare apositivequoteThankscustomer forCustomerSince DateAcknowledgea peer forgood serviceThank acaller forcalling inRead apositivecustomerservice blogSubmit acomplimentfor a rep orteammateTakethreedeepbreaths(onmute)Educateon LoyaltyRewardsOpen withanempatheticstatementTake awalkaround thebuildingSay, "letme seewhat ICAN do"RecapNI's needs& offersolutionNo secondlevelescalationany weekIdentify acorrection,savecustomer $Share apositivecall withthe teamEncourageateammatein distressScheduleideveloptimeSay, "yourpolicyrenews withus on <date>Turn anescalationaround sothey thankyouGive ahighfiveReach outto a coachfor a bettersolutionRead abook toimproveany skillTake aclass(fitness orskill)Invite ateammateto take awalkShare apositivequote

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Thanks customer for Customer Since Date
  2. Acknowledge a peer for good service
  3. Thank a caller for calling in
  4. Read a positive customer service blog
  5. Submit a compliment for a rep or teammate
  6. Take three deep breaths (on mute)
  7. Educate on Loyalty Rewards
  8. Open with an empathetic statement
  9. Take a walk around the building
  10. Say, "let me see what I CAN do"
  11. Recap NI's needs & offer solution
  12. No second level escalation any week
  13. Identify a correction, save customer $
  14. Share a positive call with the team
  15. Encourage a teammate in distress
  16. Schedule idevelop time
  17. Say, "your policy renews with us on <date>
  18. Turn an escalation around so they thank you
  19. Give a high five
  20. Reach out to a coach for a better solution
  21. Read a book to improve any skill
  22. Take a class (fitness or skill)
  23. Invite a teammate to take a walk
  24. Share a positive quote