Educateon LoyaltyRewardsIdentify acorrection,savecustomer $Read abook toimproveany skillAcknowledgea peer forgood serviceShare apositivequoteGive ahighfiveTake aclass(fitness orskill)No secondlevelescalationany weekShare apositivecall withthe teamRead apositivecustomerservice blogReach outto a coachfor a bettersolutionSay, "yourpolicyrenews withus on <date>Invite ateammateto take awalkOpen withanempatheticstatementEncourageateammatein distressThankscustomer forCustomerSince DateTake awalkaround thebuildingScheduleideveloptimeRecapNI's needs& offersolutionThank acaller forcalling inSubmit acomplimentfor a rep orteammateTurn anescalationaround sothey thankyouSay, "letme seewhat ICAN do"Takethreedeepbreaths(onmute)Educateon LoyaltyRewardsIdentify acorrection,savecustomer $Read abook toimproveany skillAcknowledgea peer forgood serviceShare apositivequoteGive ahighfiveTake aclass(fitness orskill)No secondlevelescalationany weekShare apositivecall withthe teamRead apositivecustomerservice blogReach outto a coachfor a bettersolutionSay, "yourpolicyrenews withus on <date>Invite ateammateto take awalkOpen withanempatheticstatementEncourageateammatein distressThankscustomer forCustomerSince DateTake awalkaround thebuildingScheduleideveloptimeRecapNI's needs& offersolutionThank acaller forcalling inSubmit acomplimentfor a rep orteammateTurn anescalationaround sothey thankyouSay, "letme seewhat ICAN do"Takethreedeepbreaths(onmute)

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate on Loyalty Rewards
  2. Identify a correction, save customer $
  3. Read a book to improve any skill
  4. Acknowledge a peer for good service
  5. Share a positive quote
  6. Give a high five
  7. Take a class (fitness or skill)
  8. No second level escalation any week
  9. Share a positive call with the team
  10. Read a positive customer service blog
  11. Reach out to a coach for a better solution
  12. Say, "your policy renews with us on <date>
  13. Invite a teammate to take a walk
  14. Open with an empathetic statement
  15. Encourage a teammate in distress
  16. Thanks customer for Customer Since Date
  17. Take a walk around the building
  18. Schedule idevelop time
  19. Recap NI's needs & offer solution
  20. Thank a caller for calling in
  21. Submit a compliment for a rep or teammate
  22. Turn an escalation around so they thank you
  23. Say, "let me see what I CAN do"
  24. Take three deep breaths (on mute)