Read abook toimproveany skillTake awalkaround thebuildingTake aclass(fitness orskill)Open withanempatheticstatementAcknowledgea peer forgood serviceEducateon LoyaltyRewardsThankscustomer forCustomerSince DateSay, "letme seewhat ICAN do"Reach outto a coachfor a bettersolutionShare apositivecall withthe teamEncourageateammatein distressShare apositivequoteSubmit acomplimentfor a rep orteammateNo secondlevelescalationany weekTurn anescalationaround sothey thankyouRead apositivecustomerservice blogInvite ateammateto take awalkGive ahighfiveIdentify acorrection,savecustomer $RecapNI's needs& offersolutionScheduleideveloptimeSay, "yourpolicyrenews withus on <date>Thank acaller forcalling inTakethreedeepbreaths(onmute)Read abook toimproveany skillTake awalkaround thebuildingTake aclass(fitness orskill)Open withanempatheticstatementAcknowledgea peer forgood serviceEducateon LoyaltyRewardsThankscustomer forCustomerSince DateSay, "letme seewhat ICAN do"Reach outto a coachfor a bettersolutionShare apositivecall withthe teamEncourageateammatein distressShare apositivequoteSubmit acomplimentfor a rep orteammateNo secondlevelescalationany weekTurn anescalationaround sothey thankyouRead apositivecustomerservice blogInvite ateammateto take awalkGive ahighfiveIdentify acorrection,savecustomer $RecapNI's needs& offersolutionScheduleideveloptimeSay, "yourpolicyrenews withus on <date>Thank acaller forcalling inTakethreedeepbreaths(onmute)

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read a book to improve any skill
  2. Take a walk around the building
  3. Take a class (fitness or skill)
  4. Open with an empathetic statement
  5. Acknowledge a peer for good service
  6. Educate on Loyalty Rewards
  7. Thanks customer for Customer Since Date
  8. Say, "let me see what I CAN do"
  9. Reach out to a coach for a better solution
  10. Share a positive call with the team
  11. Encourage a teammate in distress
  12. Share a positive quote
  13. Submit a compliment for a rep or teammate
  14. No second level escalation any week
  15. Turn an escalation around so they thank you
  16. Read a positive customer service blog
  17. Invite a teammate to take a walk
  18. Give a high five
  19. Identify a correction, save customer $
  20. Recap NI's needs & offer solution
  21. Schedule idevelop time
  22. Say, "your policy renews with us on <date>
  23. Thank a caller for calling in
  24. Take three deep breaths (on mute)