Turn anescalationaround sothey thankyouAcknowledgea peer forgood serviceEducateon LoyaltyRewardsTakethreedeepbreaths(onmute)Share apositivecall withthe teamTake aclass(fitness orskill)Share apositivequoteRead apositivecustomerservice blogTake awalkaround thebuildingIdentify acorrection,savecustomer $Thankscustomer forCustomerSince DateThank acaller forcalling inNo secondlevelescalationany weekSay, "letme seewhat ICAN do"ScheduleideveloptimeRead abook toimproveany skillRecapNI's needs& offersolutionInvite ateammateto take awalkSubmit acomplimentfor a rep orteammateSay, "yourpolicyrenews withus on <date>Give ahighfiveEncourageateammatein distressOpen withanempatheticstatementReach outto a coachfor a bettersolutionTurn anescalationaround sothey thankyouAcknowledgea peer forgood serviceEducateon LoyaltyRewardsTakethreedeepbreaths(onmute)Share apositivecall withthe teamTake aclass(fitness orskill)Share apositivequoteRead apositivecustomerservice blogTake awalkaround thebuildingIdentify acorrection,savecustomer $Thankscustomer forCustomerSince DateThank acaller forcalling inNo secondlevelescalationany weekSay, "letme seewhat ICAN do"ScheduleideveloptimeRead abook toimproveany skillRecapNI's needs& offersolutionInvite ateammateto take awalkSubmit acomplimentfor a rep orteammateSay, "yourpolicyrenews withus on <date>Give ahighfiveEncourageateammatein distressOpen withanempatheticstatementReach outto a coachfor a bettersolution

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Turn an escalation around so they thank you
  2. Acknowledge a peer for good service
  3. Educate on Loyalty Rewards
  4. Take three deep breaths (on mute)
  5. Share a positive call with the team
  6. Take a class (fitness or skill)
  7. Share a positive quote
  8. Read a positive customer service blog
  9. Take a walk around the building
  10. Identify a correction, save customer $
  11. Thanks customer for Customer Since Date
  12. Thank a caller for calling in
  13. No second level escalation any week
  14. Say, "let me see what I CAN do"
  15. Schedule idevelop time
  16. Read a book to improve any skill
  17. Recap NI's needs & offer solution
  18. Invite a teammate to take a walk
  19. Submit a compliment for a rep or teammate
  20. Say, "your policy renews with us on <date>
  21. Give a high five
  22. Encourage a teammate in distress
  23. Open with an empathetic statement
  24. Reach out to a coach for a better solution