Give ahighfiveScheduleideveloptimeTakethreedeepbreaths(onmute)Open withanempatheticstatementIdentify acorrection,savecustomer $Say, "yourpolicyrenews withus on <date>Say, "letme seewhat ICAN do"Thankscustomer forCustomerSince DateTake awalkaround thebuildingSubmit acomplimentfor a rep orteammateRecapNI's needs& offersolutionShare apositivecall withthe teamEncourageateammatein distressRead abook toimproveany skillReach outto a coachfor a bettersolutionRead apositivecustomerservice blogAcknowledgea peer forgood serviceTurn anescalationaround sothey thankyouTake aclass(fitness orskill)Invite ateammateto take awalkShare apositivequoteThank acaller forcalling inEducateon LoyaltyRewardsNo secondlevelescalationany weekGive ahighfiveScheduleideveloptimeTakethreedeepbreaths(onmute)Open withanempatheticstatementIdentify acorrection,savecustomer $Say, "yourpolicyrenews withus on <date>Say, "letme seewhat ICAN do"Thankscustomer forCustomerSince DateTake awalkaround thebuildingSubmit acomplimentfor a rep orteammateRecapNI's needs& offersolutionShare apositivecall withthe teamEncourageateammatein distressRead abook toimproveany skillReach outto a coachfor a bettersolutionRead apositivecustomerservice blogAcknowledgea peer forgood serviceTurn anescalationaround sothey thankyouTake aclass(fitness orskill)Invite ateammateto take awalkShare apositivequoteThank acaller forcalling inEducateon LoyaltyRewardsNo secondlevelescalationany week

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give a high five
  2. Schedule idevelop time
  3. Take three deep breaths (on mute)
  4. Open with an empathetic statement
  5. Identify a correction, save customer $
  6. Say, "your policy renews with us on <date>
  7. Say, "let me see what I CAN do"
  8. Thanks customer for Customer Since Date
  9. Take a walk around the building
  10. Submit a compliment for a rep or teammate
  11. Recap NI's needs & offer solution
  12. Share a positive call with the team
  13. Encourage a teammate in distress
  14. Read a book to improve any skill
  15. Reach out to a coach for a better solution
  16. Read a positive customer service blog
  17. Acknowledge a peer for good service
  18. Turn an escalation around so they thank you
  19. Take a class (fitness or skill)
  20. Invite a teammate to take a walk
  21. Share a positive quote
  22. Thank a caller for calling in
  23. Educate on Loyalty Rewards
  24. No second level escalation any week