Educate on Loyalty Rewards Identify a correction, save customer $ Read a book to improve any skill Acknowledge a peer for good service Share a positive quote Give a high five Take a class (fitness or skill) No second level escalation any week Share a positive call with the team Read a positive customer service blog Reach out to a coach for a better solution Say, "your policy renews with us on <date> Invite a teammate to take a walk Open with an empathetic statement Encourage a teammate in distress Thanks customer for Customer Since Date Take a walk around the building Schedule idevelop time Recap NI's needs & offer solution Thank a caller for calling in Submit a compliment for a rep or teammate Turn an escalation around so they thank you Say, "let me see what I CAN do" Take three deep breaths (on mute) Educate on Loyalty Rewards Identify a correction, save customer $ Read a book to improve any skill Acknowledge a peer for good service Share a positive quote Give a high five Take a class (fitness or skill) No second level escalation any week Share a positive call with the team Read a positive customer service blog Reach out to a coach for a better solution Say, "your policy renews with us on <date> Invite a teammate to take a walk Open with an empathetic statement Encourage a teammate in distress Thanks customer for Customer Since Date Take a walk around the building Schedule idevelop time Recap NI's needs & offer solution Thank a caller for calling in Submit a compliment for a rep or teammate Turn an escalation around so they thank you Say, "let me see what I CAN do" Take three deep breaths (on mute)
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Educate on Loyalty Rewards
Identify a correction, save customer $
Read a book to improve any skill
Acknowledge a peer for good service
Share a positive quote
Give a high five
Take a class (fitness or skill)
No second level escalation any week
Share a positive call with the team
Read a positive customer service blog
Reach out to a coach for a better solution
Say, "your policy renews with us on <date>
Invite a teammate to take a walk
Open with an empathetic statement
Encourage a teammate in distress
Thanks customer for Customer Since Date
Take a walk around the building
Schedule idevelop time
Recap NI's needs & offer solution
Thank a caller for calling in
Submit a compliment for a rep or teammate
Turn an escalation around so they thank you
Say, "let me see what I CAN do"
Take three deep breaths (on mute)