Thank acaller forcalling inTake aclass(fitness orskill)No secondlevelescalationany weekIdentify acorrection,savecustomer $Educateon LoyaltyRewardsThankscustomer forCustomerSince DateEncourageateammatein distressShare apositivecall withthe teamOpen withanempatheticstatementTurn anescalationaround sothey thankyouSubmit acomplimentfor a rep orteammateRecapNI's needs& offersolutionAcknowledgea peer forgood serviceRead apositivecustomerservice blogRead abook toimproveany skillReach outto a coachfor a bettersolutionScheduleideveloptimeTakethreedeepbreaths(onmute)Invite ateammateto take awalkSay, "letme seewhat ICAN do"Say, "yourpolicyrenews withus on <date>Share apositivequoteGive ahighfiveTake awalkaround thebuildingThank acaller forcalling inTake aclass(fitness orskill)No secondlevelescalationany weekIdentify acorrection,savecustomer $Educateon LoyaltyRewardsThankscustomer forCustomerSince DateEncourageateammatein distressShare apositivecall withthe teamOpen withanempatheticstatementTurn anescalationaround sothey thankyouSubmit acomplimentfor a rep orteammateRecapNI's needs& offersolutionAcknowledgea peer forgood serviceRead apositivecustomerservice blogRead abook toimproveany skillReach outto a coachfor a bettersolutionScheduleideveloptimeTakethreedeepbreaths(onmute)Invite ateammateto take awalkSay, "letme seewhat ICAN do"Say, "yourpolicyrenews withus on <date>Share apositivequoteGive ahighfiveTake awalkaround thebuilding

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Thank a caller for calling in
  2. Take a class (fitness or skill)
  3. No second level escalation any week
  4. Identify a correction, save customer $
  5. Educate on Loyalty Rewards
  6. Thanks customer for Customer Since Date
  7. Encourage a teammate in distress
  8. Share a positive call with the team
  9. Open with an empathetic statement
  10. Turn an escalation around so they thank you
  11. Submit a compliment for a rep or teammate
  12. Recap NI's needs & offer solution
  13. Acknowledge a peer for good service
  14. Read a positive customer service blog
  15. Read a book to improve any skill
  16. Reach out to a coach for a better solution
  17. Schedule idevelop time
  18. Take three deep breaths (on mute)
  19. Invite a teammate to take a walk
  20. Say, "let me see what I CAN do"
  21. Say, "your policy renews with us on <date>
  22. Share a positive quote
  23. Give a high five
  24. Take a walk around the building