Invite ateammateto take awalkShare apositivecall withthe teamEducateon LoyaltyRewardsTakethreedeepbreaths(onmute)Say, "yourpolicyrenews withus on <date>Turn anescalationaround sothey thankyouSubmit acomplimentfor a rep orteammateRecapNI's needs& offersolutionAcknowledgea peer forgood serviceEncourageateammatein distressTake awalkaround thebuildingTake aclass(fitness orskill)Read abook toimproveany skillScheduleideveloptimeSay, "letme seewhat ICAN do"No secondlevelescalationany weekThankscustomer forCustomerSince DateRead apositivecustomerservice blogReach outto a coachfor a bettersolutionIdentify acorrection,savecustomer $Give ahighfiveShare apositivequoteThank acaller forcalling inOpen withanempatheticstatementInvite ateammateto take awalkShare apositivecall withthe teamEducateon LoyaltyRewardsTakethreedeepbreaths(onmute)Say, "yourpolicyrenews withus on <date>Turn anescalationaround sothey thankyouSubmit acomplimentfor a rep orteammateRecapNI's needs& offersolutionAcknowledgea peer forgood serviceEncourageateammatein distressTake awalkaround thebuildingTake aclass(fitness orskill)Read abook toimproveany skillScheduleideveloptimeSay, "letme seewhat ICAN do"No secondlevelescalationany weekThankscustomer forCustomerSince DateRead apositivecustomerservice blogReach outto a coachfor a bettersolutionIdentify acorrection,savecustomer $Give ahighfiveShare apositivequoteThank acaller forcalling inOpen withanempatheticstatement

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Invite a teammate to take a walk
  2. Share a positive call with the team
  3. Educate on Loyalty Rewards
  4. Take three deep breaths (on mute)
  5. Say, "your policy renews with us on <date>
  6. Turn an escalation around so they thank you
  7. Submit a compliment for a rep or teammate
  8. Recap NI's needs & offer solution
  9. Acknowledge a peer for good service
  10. Encourage a teammate in distress
  11. Take a walk around the building
  12. Take a class (fitness or skill)
  13. Read a book to improve any skill
  14. Schedule idevelop time
  15. Say, "let me see what I CAN do"
  16. No second level escalation any week
  17. Thanks customer for Customer Since Date
  18. Read a positive customer service blog
  19. Reach out to a coach for a better solution
  20. Identify a correction, save customer $
  21. Give a high five
  22. Share a positive quote
  23. Thank a caller for calling in
  24. Open with an empathetic statement