No secondlevelescalationany weekSay, "letme seewhat ICAN do"Open withanempatheticstatementTakethreedeepbreaths(onmute)Encourageateammatein distressEducateon LoyaltyRewardsInvite ateammateto take awalkSubmit acomplimentfor a rep orteammateGive ahighfiveShare apositivecall withthe teamThankscustomer forCustomerSince DateRead abook toimproveany skillIdentify acorrection,savecustomer $ScheduleideveloptimeSay, "yourpolicyrenews withus on <date>Share apositivequoteAcknowledgea peer forgood serviceTake aclass(fitness orskill)Take awalkaround thebuildingRead apositivecustomerservice blogTurn anescalationaround sothey thankyouThank acaller forcalling inReach outto a coachfor a bettersolutionRecapNI's needs& offersolutionNo secondlevelescalationany weekSay, "letme seewhat ICAN do"Open withanempatheticstatementTakethreedeepbreaths(onmute)Encourageateammatein distressEducateon LoyaltyRewardsInvite ateammateto take awalkSubmit acomplimentfor a rep orteammateGive ahighfiveShare apositivecall withthe teamThankscustomer forCustomerSince DateRead abook toimproveany skillIdentify acorrection,savecustomer $ScheduleideveloptimeSay, "yourpolicyrenews withus on <date>Share apositivequoteAcknowledgea peer forgood serviceTake aclass(fitness orskill)Take awalkaround thebuildingRead apositivecustomerservice blogTurn anescalationaround sothey thankyouThank acaller forcalling inReach outto a coachfor a bettersolutionRecapNI's needs& offersolution

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. No second level escalation any week
  2. Say, "let me see what I CAN do"
  3. Open with an empathetic statement
  4. Take three deep breaths (on mute)
  5. Encourage a teammate in distress
  6. Educate on Loyalty Rewards
  7. Invite a teammate to take a walk
  8. Submit a compliment for a rep or teammate
  9. Give a high five
  10. Share a positive call with the team
  11. Thanks customer for Customer Since Date
  12. Read a book to improve any skill
  13. Identify a correction, save customer $
  14. Schedule idevelop time
  15. Say, "your policy renews with us on <date>
  16. Share a positive quote
  17. Acknowledge a peer for good service
  18. Take a class (fitness or skill)
  19. Take a walk around the building
  20. Read a positive customer service blog
  21. Turn an escalation around so they thank you
  22. Thank a caller for calling in
  23. Reach out to a coach for a better solution
  24. Recap NI's needs & offer solution