Educateon LoyaltyRewardsGive ahighfiveShare apositivecall withthe teamTurn anescalationaround sothey thankyouThank acaller forcalling inAcknowledgea peer forgood serviceReach outto a coachfor a bettersolutionNo secondlevelescalationany weekSay, "yourpolicyrenews withus on <date>Submit acomplimentfor a rep orteammateThankscustomer forCustomerSince DateIdentify acorrection,savecustomer $ScheduleideveloptimeTakethreedeepbreaths(onmute)RecapNI's needs& offersolutionInvite ateammateto take awalkRead abook toimproveany skillShare apositivequoteRead apositivecustomerservice blogEncourageateammatein distressSay, "letme seewhat ICAN do"Take aclass(fitness orskill)Open withanempatheticstatementTake awalkaround thebuildingEducateon LoyaltyRewardsGive ahighfiveShare apositivecall withthe teamTurn anescalationaround sothey thankyouThank acaller forcalling inAcknowledgea peer forgood serviceReach outto a coachfor a bettersolutionNo secondlevelescalationany weekSay, "yourpolicyrenews withus on <date>Submit acomplimentfor a rep orteammateThankscustomer forCustomerSince DateIdentify acorrection,savecustomer $ScheduleideveloptimeTakethreedeepbreaths(onmute)RecapNI's needs& offersolutionInvite ateammateto take awalkRead abook toimproveany skillShare apositivequoteRead apositivecustomerservice blogEncourageateammatein distressSay, "letme seewhat ICAN do"Take aclass(fitness orskill)Open withanempatheticstatementTake awalkaround thebuilding

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate on Loyalty Rewards
  2. Give a high five
  3. Share a positive call with the team
  4. Turn an escalation around so they thank you
  5. Thank a caller for calling in
  6. Acknowledge a peer for good service
  7. Reach out to a coach for a better solution
  8. No second level escalation any week
  9. Say, "your policy renews with us on <date>
  10. Submit a compliment for a rep or teammate
  11. Thanks customer for Customer Since Date
  12. Identify a correction, save customer $
  13. Schedule idevelop time
  14. Take three deep breaths (on mute)
  15. Recap NI's needs & offer solution
  16. Invite a teammate to take a walk
  17. Read a book to improve any skill
  18. Share a positive quote
  19. Read a positive customer service blog
  20. Encourage a teammate in distress
  21. Say, "let me see what I CAN do"
  22. Take a class (fitness or skill)
  23. Open with an empathetic statement
  24. Take a walk around the building