Say, "your policy renews with us on <date> Encourage a teammate in distress Share a positive call with the team Thanks customer for Customer Since Date Recap NI's needs & offer solution Take a walk around the building Take a class (fitness or skill) Identify a correction, save customer $ Read a book to improve any skill Schedule idevelop time Turn an escalation around so they thank you Open with an empathetic statement Take three deep breaths (on mute) Read a positive customer service blog Submit a compliment for a rep or teammate Invite a teammate to take a walk Share a positive quote Reach out to a coach for a better solution Say, "let me see what I CAN do" No second level escalation any week Acknowledge a peer for good service Educate on Loyalty Rewards Thank a caller for calling in Give a high five Say, "your policy renews with us on <date> Encourage a teammate in distress Share a positive call with the team Thanks customer for Customer Since Date Recap NI's needs & offer solution Take a walk around the building Take a class (fitness or skill) Identify a correction, save customer $ Read a book to improve any skill Schedule idevelop time Turn an escalation around so they thank you Open with an empathetic statement Take three deep breaths (on mute) Read a positive customer service blog Submit a compliment for a rep or teammate Invite a teammate to take a walk Share a positive quote Reach out to a coach for a better solution Say, "let me see what I CAN do" No second level escalation any week Acknowledge a peer for good service Educate on Loyalty Rewards Thank a caller for calling in Give a high five
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Say, "your policy renews with us on <date>
Encourage a teammate in distress
Share a positive call with the team
Thanks customer for Customer Since Date
Recap NI's needs & offer solution
Take a walk around the building
Take a class (fitness or skill)
Identify a correction, save customer $
Read a book to improve any skill
Schedule idevelop time
Turn an escalation around so they thank you
Open with an empathetic statement
Take three deep breaths (on mute)
Read a positive customer service blog
Submit a compliment for a rep or teammate
Invite a teammate to take a walk
Share a positive quote
Reach out to a coach for a better solution
Say, "let me see what I CAN do"
No second level escalation any week
Acknowledge a peer for good service
Educate on Loyalty Rewards
Thank a caller for calling in
Give a high five