Say, "yourpolicyrenews withus on <date>Encourageateammatein distressShare apositivecall withthe teamThankscustomer forCustomerSince DateRecapNI's needs& offersolutionTake awalkaround thebuildingTake aclass(fitness orskill)Identify acorrection,savecustomer $Read abook toimproveany skillScheduleideveloptimeTurn anescalationaround sothey thankyouOpen withanempatheticstatementTakethreedeepbreaths(onmute)Read apositivecustomerservice blogSubmit acomplimentfor a rep orteammateInvite ateammateto take awalkShare apositivequoteReach outto a coachfor a bettersolutionSay, "letme seewhat ICAN do"No secondlevelescalationany weekAcknowledgea peer forgood serviceEducateon LoyaltyRewardsThank acaller forcalling inGive ahighfiveSay, "yourpolicyrenews withus on <date>Encourageateammatein distressShare apositivecall withthe teamThankscustomer forCustomerSince DateRecapNI's needs& offersolutionTake awalkaround thebuildingTake aclass(fitness orskill)Identify acorrection,savecustomer $Read abook toimproveany skillScheduleideveloptimeTurn anescalationaround sothey thankyouOpen withanempatheticstatementTakethreedeepbreaths(onmute)Read apositivecustomerservice blogSubmit acomplimentfor a rep orteammateInvite ateammateto take awalkShare apositivequoteReach outto a coachfor a bettersolutionSay, "letme seewhat ICAN do"No secondlevelescalationany weekAcknowledgea peer forgood serviceEducateon LoyaltyRewardsThank acaller forcalling inGive ahighfive

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say, "your policy renews with us on <date>
  2. Encourage a teammate in distress
  3. Share a positive call with the team
  4. Thanks customer for Customer Since Date
  5. Recap NI's needs & offer solution
  6. Take a walk around the building
  7. Take a class (fitness or skill)
  8. Identify a correction, save customer $
  9. Read a book to improve any skill
  10. Schedule idevelop time
  11. Turn an escalation around so they thank you
  12. Open with an empathetic statement
  13. Take three deep breaths (on mute)
  14. Read a positive customer service blog
  15. Submit a compliment for a rep or teammate
  16. Invite a teammate to take a walk
  17. Share a positive quote
  18. Reach out to a coach for a better solution
  19. Say, "let me see what I CAN do"
  20. No second level escalation any week
  21. Acknowledge a peer for good service
  22. Educate on Loyalty Rewards
  23. Thank a caller for calling in
  24. Give a high five