Acknowledgea peer forgood serviceInvite ateammateto take awalkRead abook toimproveany skillRead apositivecustomerservice blogTake awalkaround thebuildingSay, "yourpolicyrenews withus on <date>Identify acorrection,savecustomer $Say, "letme seewhat ICAN do"Share apositivequoteNo secondlevelescalationany weekOpen withanempatheticstatementScheduleideveloptimeThank acaller forcalling inReach outto a coachfor a bettersolutionSubmit acomplimentfor a rep orteammateGive ahighfiveThankscustomer forCustomerSince DateTake aclass(fitness orskill)Turn anescalationaround sothey thankyouTakethreedeepbreaths(onmute)Share apositivecall withthe teamEducateon LoyaltyRewardsEncourageateammatein distressRecapNI's needs& offersolutionAcknowledgea peer forgood serviceInvite ateammateto take awalkRead abook toimproveany skillRead apositivecustomerservice blogTake awalkaround thebuildingSay, "yourpolicyrenews withus on <date>Identify acorrection,savecustomer $Say, "letme seewhat ICAN do"Share apositivequoteNo secondlevelescalationany weekOpen withanempatheticstatementScheduleideveloptimeThank acaller forcalling inReach outto a coachfor a bettersolutionSubmit acomplimentfor a rep orteammateGive ahighfiveThankscustomer forCustomerSince DateTake aclass(fitness orskill)Turn anescalationaround sothey thankyouTakethreedeepbreaths(onmute)Share apositivecall withthe teamEducateon LoyaltyRewardsEncourageateammatein distressRecapNI's needs& offersolution

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge a peer for good service
  2. Invite a teammate to take a walk
  3. Read a book to improve any skill
  4. Read a positive customer service blog
  5. Take a walk around the building
  6. Say, "your policy renews with us on <date>
  7. Identify a correction, save customer $
  8. Say, "let me see what I CAN do"
  9. Share a positive quote
  10. No second level escalation any week
  11. Open with an empathetic statement
  12. Schedule idevelop time
  13. Thank a caller for calling in
  14. Reach out to a coach for a better solution
  15. Submit a compliment for a rep or teammate
  16. Give a high five
  17. Thanks customer for Customer Since Date
  18. Take a class (fitness or skill)
  19. Turn an escalation around so they thank you
  20. Take three deep breaths (on mute)
  21. Share a positive call with the team
  22. Educate on Loyalty Rewards
  23. Encourage a teammate in distress
  24. Recap NI's needs & offer solution