Identify acorrection,savecustomer $Share apositivequoteSay, "letme seewhat ICAN do"Thank acaller forcalling inShare apositivecall withthe teamTurn anescalationaround sothey thankyouSubmit acomplimentfor a rep orteammateThankscustomer forCustomerSince DateInvite ateammateto take awalkAcknowledgea peer forgood serviceOpen withanempatheticstatementNo secondlevelescalationany weekTake awalkaround thebuildingRead apositivecustomerservice blogRecapNI's needs& offersolutionEducateon LoyaltyRewardsReach outto a coachfor a bettersolutionGive ahighfiveRead abook toimproveany skillTakethreedeepbreaths(onmute)Encourageateammatein distressSay, "yourpolicyrenews withus on <date>ScheduleideveloptimeTake aclass(fitness orskill)Identify acorrection,savecustomer $Share apositivequoteSay, "letme seewhat ICAN do"Thank acaller forcalling inShare apositivecall withthe teamTurn anescalationaround sothey thankyouSubmit acomplimentfor a rep orteammateThankscustomer forCustomerSince DateInvite ateammateto take awalkAcknowledgea peer forgood serviceOpen withanempatheticstatementNo secondlevelescalationany weekTake awalkaround thebuildingRead apositivecustomerservice blogRecapNI's needs& offersolutionEducateon LoyaltyRewardsReach outto a coachfor a bettersolutionGive ahighfiveRead abook toimproveany skillTakethreedeepbreaths(onmute)Encourageateammatein distressSay, "yourpolicyrenews withus on <date>ScheduleideveloptimeTake aclass(fitness orskill)

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Identify a correction, save customer $
  2. Share a positive quote
  3. Say, "let me see what I CAN do"
  4. Thank a caller for calling in
  5. Share a positive call with the team
  6. Turn an escalation around so they thank you
  7. Submit a compliment for a rep or teammate
  8. Thanks customer for Customer Since Date
  9. Invite a teammate to take a walk
  10. Acknowledge a peer for good service
  11. Open with an empathetic statement
  12. No second level escalation any week
  13. Take a walk around the building
  14. Read a positive customer service blog
  15. Recap NI's needs & offer solution
  16. Educate on Loyalty Rewards
  17. Reach out to a coach for a better solution
  18. Give a high five
  19. Read a book to improve any skill
  20. Take three deep breaths (on mute)
  21. Encourage a teammate in distress
  22. Say, "your policy renews with us on <date>
  23. Schedule idevelop time
  24. Take a class (fitness or skill)