Read abook toimproveany skillShare apositivecall withthe teamThank acaller forcalling inTurn anescalationaround sothey thankyouSay, "letme seewhat ICAN do"Acknowledgea peer forgood serviceNo secondlevelescalationany weekSay, "yourpolicyrenews withus on <date>Open withanempatheticstatementTake aclass(fitness orskill)Takethreedeepbreaths(onmute)Read apositivecustomerservice blogThankscustomer forCustomerSince DateReach outto a coachfor a bettersolutionEncourageateammatein distressSubmit acomplimentfor a rep orteammateIdentify acorrection,savecustomer $RecapNI's needs& offersolutionScheduleideveloptimeTake awalkaround thebuildingShare apositivequoteEducateon LoyaltyRewardsGive ahighfiveInvite ateammateto take awalkRead abook toimproveany skillShare apositivecall withthe teamThank acaller forcalling inTurn anescalationaround sothey thankyouSay, "letme seewhat ICAN do"Acknowledgea peer forgood serviceNo secondlevelescalationany weekSay, "yourpolicyrenews withus on <date>Open withanempatheticstatementTake aclass(fitness orskill)Takethreedeepbreaths(onmute)Read apositivecustomerservice blogThankscustomer forCustomerSince DateReach outto a coachfor a bettersolutionEncourageateammatein distressSubmit acomplimentfor a rep orteammateIdentify acorrection,savecustomer $RecapNI's needs& offersolutionScheduleideveloptimeTake awalkaround thebuildingShare apositivequoteEducateon LoyaltyRewardsGive ahighfiveInvite ateammateto take awalk

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read a book to improve any skill
  2. Share a positive call with the team
  3. Thank a caller for calling in
  4. Turn an escalation around so they thank you
  5. Say, "let me see what I CAN do"
  6. Acknowledge a peer for good service
  7. No second level escalation any week
  8. Say, "your policy renews with us on <date>
  9. Open with an empathetic statement
  10. Take a class (fitness or skill)
  11. Take three deep breaths (on mute)
  12. Read a positive customer service blog
  13. Thanks customer for Customer Since Date
  14. Reach out to a coach for a better solution
  15. Encourage a teammate in distress
  16. Submit a compliment for a rep or teammate
  17. Identify a correction, save customer $
  18. Recap NI's needs & offer solution
  19. Schedule idevelop time
  20. Take a walk around the building
  21. Share a positive quote
  22. Educate on Loyalty Rewards
  23. Give a high five
  24. Invite a teammate to take a walk