Invite ateammateto take awalkTake awalkaround thebuildingReach outto a coachfor a bettersolutionRead apositivecustomerservice blogEncourageateammatein distressOpen withanempatheticstatementThank acaller forcalling inThankscustomer forCustomerSince DateShare apositivequoteTurn anescalationaround sothey thankyouRead abook toimproveany skillGive ahighfiveRecapNI's needs& offersolutionSay, "letme seewhat ICAN do"Educateon LoyaltyRewardsTakethreedeepbreaths(onmute)No secondlevelescalationany weekTake aclass(fitness orskill)Submit acomplimentfor a rep orteammateScheduleideveloptimeAcknowledgea peer forgood serviceShare apositivecall withthe teamIdentify acorrection,savecustomer $Say, "yourpolicyrenews withus on <date>Invite ateammateto take awalkTake awalkaround thebuildingReach outto a coachfor a bettersolutionRead apositivecustomerservice blogEncourageateammatein distressOpen withanempatheticstatementThank acaller forcalling inThankscustomer forCustomerSince DateShare apositivequoteTurn anescalationaround sothey thankyouRead abook toimproveany skillGive ahighfiveRecapNI's needs& offersolutionSay, "letme seewhat ICAN do"Educateon LoyaltyRewardsTakethreedeepbreaths(onmute)No secondlevelescalationany weekTake aclass(fitness orskill)Submit acomplimentfor a rep orteammateScheduleideveloptimeAcknowledgea peer forgood serviceShare apositivecall withthe teamIdentify acorrection,savecustomer $Say, "yourpolicyrenews withus on <date>

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Invite a teammate to take a walk
  2. Take a walk around the building
  3. Reach out to a coach for a better solution
  4. Read a positive customer service blog
  5. Encourage a teammate in distress
  6. Open with an empathetic statement
  7. Thank a caller for calling in
  8. Thanks customer for Customer Since Date
  9. Share a positive quote
  10. Turn an escalation around so they thank you
  11. Read a book to improve any skill
  12. Give a high five
  13. Recap NI's needs & offer solution
  14. Say, "let me see what I CAN do"
  15. Educate on Loyalty Rewards
  16. Take three deep breaths (on mute)
  17. No second level escalation any week
  18. Take a class (fitness or skill)
  19. Submit a compliment for a rep or teammate
  20. Schedule idevelop time
  21. Acknowledge a peer for good service
  22. Share a positive call with the team
  23. Identify a correction, save customer $
  24. Say, "your policy renews with us on <date>