Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Acknowledge a peer for good service
2. Take a class (fitness or skill)
3. Recap NI's needs & offer solution
4. Say, "let me see what I CAN do"
5. Invite a teammate to take a walk
6. Submit a compliment for a rep or teammate
7. Take a walk around the building
8. Share a positive call with the team
9. Say, "your policy renews with us on <date>
10. Share a positive quote
11. Identify a correction, save customer $
12. Take three deep breaths (on mute)
13. Open with an empathetic statement
14. Give a high five
15. Schedule idevelop time
16. Thank a caller for calling in
17. Thanks customer for Customer Since Date
18. Encourage a teammate in distress
19. Educate on Loyalty Rewards
20. Reach out to a coach for a better solution
21. No second level escalation any week
22. Turn an escalation around so they thank you
23. Read a book to improve any skill
24. Read a positive customer service blog