Reach outto a coachfor a bettersolutionTake aclass(fitness orskill)Educateon LoyaltyRewardsThankscustomer forCustomerSince DateRead abook toimproveany skillTakethreedeepbreaths(onmute)Turn anescalationaround sothey thankyouAcknowledgea peer forgood serviceScheduleideveloptimeSay, "yourpolicyrenews withus on <date>Read apositivecustomerservice blogShare apositivecall withthe teamOpen withanempatheticstatementEncourageateammatein distressNo secondlevelescalationany weekInvite ateammateto take awalkRecapNI's needs& offersolutionSay, "letme seewhat ICAN do"Submit acomplimentfor a rep orteammateIdentify acorrection,savecustomer $Share apositivequoteThank acaller forcalling inGive ahighfiveTake awalkaround thebuildingReach outto a coachfor a bettersolutionTake aclass(fitness orskill)Educateon LoyaltyRewardsThankscustomer forCustomerSince DateRead abook toimproveany skillTakethreedeepbreaths(onmute)Turn anescalationaround sothey thankyouAcknowledgea peer forgood serviceScheduleideveloptimeSay, "yourpolicyrenews withus on <date>Read apositivecustomerservice blogShare apositivecall withthe teamOpen withanempatheticstatementEncourageateammatein distressNo secondlevelescalationany weekInvite ateammateto take awalkRecapNI's needs& offersolutionSay, "letme seewhat ICAN do"Submit acomplimentfor a rep orteammateIdentify acorrection,savecustomer $Share apositivequoteThank acaller forcalling inGive ahighfiveTake awalkaround thebuilding

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reach out to a coach for a better solution
  2. Take a class (fitness or skill)
  3. Educate on Loyalty Rewards
  4. Thanks customer for Customer Since Date
  5. Read a book to improve any skill
  6. Take three deep breaths (on mute)
  7. Turn an escalation around so they thank you
  8. Acknowledge a peer for good service
  9. Schedule idevelop time
  10. Say, "your policy renews with us on <date>
  11. Read a positive customer service blog
  12. Share a positive call with the team
  13. Open with an empathetic statement
  14. Encourage a teammate in distress
  15. No second level escalation any week
  16. Invite a teammate to take a walk
  17. Recap NI's needs & offer solution
  18. Say, "let me see what I CAN do"
  19. Submit a compliment for a rep or teammate
  20. Identify a correction, save customer $
  21. Share a positive quote
  22. Thank a caller for calling in
  23. Give a high five
  24. Take a walk around the building