Turn anescalationaround sothey thankyouReach outto a coachfor a bettersolutionSay, "letme seewhat ICAN do"Thank acaller forcalling inRead apositivecustomerservice blogAcknowledgea peer forgood serviceRecapNI's needs& offersolutionSay, "yourpolicyrenews withus on <date>Invite ateammateto take awalkTakethreedeepbreaths(onmute)Identify acorrection,savecustomer $No secondlevelescalationany weekEducateon LoyaltyRewardsTake awalkaround thebuildingThankscustomer forCustomerSince DateShare apositivecall withthe teamOpen withanempatheticstatementGive ahighfiveSubmit acomplimentfor a rep orteammateShare apositivequoteScheduleideveloptimeRead abook toimproveany skillEncourageateammatein distressTake aclass(fitness orskill)Turn anescalationaround sothey thankyouReach outto a coachfor a bettersolutionSay, "letme seewhat ICAN do"Thank acaller forcalling inRead apositivecustomerservice blogAcknowledgea peer forgood serviceRecapNI's needs& offersolutionSay, "yourpolicyrenews withus on <date>Invite ateammateto take awalkTakethreedeepbreaths(onmute)Identify acorrection,savecustomer $No secondlevelescalationany weekEducateon LoyaltyRewardsTake awalkaround thebuildingThankscustomer forCustomerSince DateShare apositivecall withthe teamOpen withanempatheticstatementGive ahighfiveSubmit acomplimentfor a rep orteammateShare apositivequoteScheduleideveloptimeRead abook toimproveany skillEncourageateammatein distressTake aclass(fitness orskill)

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Turn an escalation around so they thank you
  2. Reach out to a coach for a better solution
  3. Say, "let me see what I CAN do"
  4. Thank a caller for calling in
  5. Read a positive customer service blog
  6. Acknowledge a peer for good service
  7. Recap NI's needs & offer solution
  8. Say, "your policy renews with us on <date>
  9. Invite a teammate to take a walk
  10. Take three deep breaths (on mute)
  11. Identify a correction, save customer $
  12. No second level escalation any week
  13. Educate on Loyalty Rewards
  14. Take a walk around the building
  15. Thanks customer for Customer Since Date
  16. Share a positive call with the team
  17. Open with an empathetic statement
  18. Give a high five
  19. Submit a compliment for a rep or teammate
  20. Share a positive quote
  21. Schedule idevelop time
  22. Read a book to improve any skill
  23. Encourage a teammate in distress
  24. Take a class (fitness or skill)