Turn anescalationaround sothey thankyouScheduleideveloptimeSay, "letme seewhat ICAN do"Read abook toimproveany skillSubmit acomplimentfor a rep orteammateInvite ateammateto take awalkRecapNI's needs& offersolutionThankscustomer forCustomerSince DateShare apositivecall withthe teamReach outto a coachfor a bettersolutionTake awalkaround thebuildingTakethreedeepbreaths(onmute)Encourageateammatein distressTake aclass(fitness orskill)Open withanempatheticstatementGive ahighfiveRead apositivecustomerservice blogThank acaller forcalling inAcknowledgea peer forgood serviceShare apositivequoteIdentify acorrection,savecustomer $No secondlevelescalationany weekEducateon LoyaltyRewardsSay, "yourpolicyrenews withus on <date>Turn anescalationaround sothey thankyouScheduleideveloptimeSay, "letme seewhat ICAN do"Read abook toimproveany skillSubmit acomplimentfor a rep orteammateInvite ateammateto take awalkRecapNI's needs& offersolutionThankscustomer forCustomerSince DateShare apositivecall withthe teamReach outto a coachfor a bettersolutionTake awalkaround thebuildingTakethreedeepbreaths(onmute)Encourageateammatein distressTake aclass(fitness orskill)Open withanempatheticstatementGive ahighfiveRead apositivecustomerservice blogThank acaller forcalling inAcknowledgea peer forgood serviceShare apositivequoteIdentify acorrection,savecustomer $No secondlevelescalationany weekEducateon LoyaltyRewardsSay, "yourpolicyrenews withus on <date>

Team Dabney BINGO!! OCTOBER 2015 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Turn an escalation around so they thank you
  2. Schedule idevelop time
  3. Say, "let me see what I CAN do"
  4. Read a book to improve any skill
  5. Submit a compliment for a rep or teammate
  6. Invite a teammate to take a walk
  7. Recap NI's needs & offer solution
  8. Thanks customer for Customer Since Date
  9. Share a positive call with the team
  10. Reach out to a coach for a better solution
  11. Take a walk around the building
  12. Take three deep breaths (on mute)
  13. Encourage a teammate in distress
  14. Take a class (fitness or skill)
  15. Open with an empathetic statement
  16. Give a high five
  17. Read a positive customer service blog
  18. Thank a caller for calling in
  19. Acknowledge a peer for good service
  20. Share a positive quote
  21. Identify a correction, save customer $
  22. No second level escalation any week
  23. Educate on Loyalty Rewards
  24. Say, "your policy renews with us on <date>