That'snot in ourpolicyI know youmust beanxious tohave thisissue resolvedI don'tknowI'm sorryyou'refacing thisissueI don't lookafter thisdepartmentCalmdownSorry Ican't helpyou withthatHow canI help youtoday?Thankyou foryourfeedbackThat'snot in ourpolicyI know youmust beanxious tohave thisissue resolvedI don'tknowI'm sorryyou'refacing thisissueI don't lookafter thisdepartmentCalmdownSorry Ican't helpyou withthatHow canI help youtoday?Thankyou foryourfeedback

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. That's not in our policy
  2. I know you must be anxious to have this issue resolved
  3. I don't know
  4. I'm sorry you're facing this issue
  5. I don't look after this department
  6. Calm down
  7. Sorry I can't help you with that
  8. How can I help you today?
  9. Thank you for your feedback