5ExplainDeclinedTransaction19RequestCLIP13REIAccount17UpdatePrivacySettings1UnenrollPaperlessstatements24BalanceTransfer7ChangeEmbossedName22Resolve apaymentissue8Step Upat Start ofthe call21Submit arewardscase16ConfirmPurchasingPower14SecuredCard10Update/SetCash AdvPin12ManualReset GracePeriod11ReissueLetter15ShareRewards2Schedulea followup6UpdateDOB/SSN/LegalName4Update/AddAccountManager3RemoveOTB hold23ProcessDebit CardPayment9Request AStatementCopy20Issue CreditBalanceRefund18Set upautopay5ExplainDeclinedTransaction19RequestCLIP13REIAccount17UpdatePrivacySettings1UnenrollPaperlessstatements24BalanceTransfer7ChangeEmbossedName22Resolve apaymentissue8Step Upat Start ofthe call21Submit arewardscase16ConfirmPurchasingPower14SecuredCard10Update/SetCash AdvPin12ManualReset GracePeriod11ReissueLetter15ShareRewards2Schedulea followup6UpdateDOB/SSN/LegalName4Update/AddAccountManager3RemoveOTB hold23ProcessDebit CardPayment9Request AStatementCopy20Issue CreditBalanceRefund18Set upautopay

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 Explain Declined Transaction
  2. 19 Request CLIP
  3. 13 REI Account
  4. 17 Update Privacy Settings
  5. 1 Unenroll Paperless statements
  6. 24 Balance Transfer
  7. 7 Change Embossed Name
  8. 22 Resolve a payment issue
  9. 8 Step Up at Start of the call
  10. 21 Submit a rewards case
  11. 16 Confirm Purchasing Power
  12. 14 Secured Card
  13. 10 Update/Set Cash Adv Pin
  14. 12 Manual Reset Grace Period
  15. 11 Reissue Letter
  16. 15 Share Rewards
  17. 2 Schedule a follow up
  18. 6 Update DOB/SSN/Legal Name
  19. 4 Update/Add Account Manager
  20. 3 Remove OTB hold
  21. 23 Process Debit Card Payment
  22. 9 Request A Statement Copy
  23. 20 Issue Credit Balance Refund
  24. 18 Set up autopay