6UpdateDOB/SSN/LegalName7ChangeEmbossedName24BalanceTransfer23ProcessDebit CardPayment15ShareRewards11ReissueLetter17UpdatePrivacySettings19RequestCLIP1UnenrollPaperlessstatements20Issue CreditBalanceRefund16ConfirmPurchasingPower22Resolve apaymentissue4Update/AddAccountManager3RemoveOTB hold21Submit arewardscase2Schedulea followup18Set upautopay8Step Upat Start ofthe call12ManualReset GracePeriod14SecuredCard10Update/SetCash AdvPin9Request AStatementCopy13REIAccount5ExplainDeclinedTransaction6UpdateDOB/SSN/LegalName7ChangeEmbossedName24BalanceTransfer23ProcessDebit CardPayment15ShareRewards11ReissueLetter17UpdatePrivacySettings19RequestCLIP1UnenrollPaperlessstatements20Issue CreditBalanceRefund16ConfirmPurchasingPower22Resolve apaymentissue4Update/AddAccountManager3RemoveOTB hold21Submit arewardscase2Schedulea followup18Set upautopay8Step Upat Start ofthe call12ManualReset GracePeriod14SecuredCard10Update/SetCash AdvPin9Request AStatementCopy13REIAccount5ExplainDeclinedTransaction

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 6 Update DOB/SSN/Legal Name
  2. 7 Change Embossed Name
  3. 24 Balance Transfer
  4. 23 Process Debit Card Payment
  5. 15 Share Rewards
  6. 11 Reissue Letter
  7. 17 Update Privacy Settings
  8. 19 Request CLIP
  9. 1 Unenroll Paperless statements
  10. 20 Issue Credit Balance Refund
  11. 16 Confirm Purchasing Power
  12. 22 Resolve a payment issue
  13. 4 Update/Add Account Manager
  14. 3 Remove OTB hold
  15. 21 Submit a rewards case
  16. 2 Schedule a follow up
  17. 18 Set up autopay
  18. 8 Step Up at Start of the call
  19. 12 Manual Reset Grace Period
  20. 14 Secured Card
  21. 10 Update/Set Cash Adv Pin
  22. 9 Request A Statement Copy
  23. 13 REI Account
  24. 5 Explain Declined Transaction