1UnenrollPaperlessstatements15ShareRewards12ManualReset GracePeriod14SecuredCard23ProcessDebit CardPayment16ConfirmPurchasingPower3RemoveOTB hold22Resolve apaymentissue5ExplainDeclinedTransaction9Request AStatementCopy20Issue CreditBalanceRefund13REIAccount8Step Upat Start ofthe call17UpdatePrivacySettings24BalanceTransfer7ChangeEmbossedName10Update/SetCash AdvPin4Update/AddAccountManager6UpdateDOB/SSN/LegalName21Submit arewardscase18Set upautopay11ReissueLetter2Schedulea followup19RequestCLIP1UnenrollPaperlessstatements15ShareRewards12ManualReset GracePeriod14SecuredCard23ProcessDebit CardPayment16ConfirmPurchasingPower3RemoveOTB hold22Resolve apaymentissue5ExplainDeclinedTransaction9Request AStatementCopy20Issue CreditBalanceRefund13REIAccount8Step Upat Start ofthe call17UpdatePrivacySettings24BalanceTransfer7ChangeEmbossedName10Update/SetCash AdvPin4Update/AddAccountManager6UpdateDOB/SSN/LegalName21Submit arewardscase18Set upautopay11ReissueLetter2Schedulea followup19RequestCLIP

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1 Unenroll Paperless statements
  2. 15 Share Rewards
  3. 12 Manual Reset Grace Period
  4. 14 Secured Card
  5. 23 Process Debit Card Payment
  6. 16 Confirm Purchasing Power
  7. 3 Remove OTB hold
  8. 22 Resolve a payment issue
  9. 5 Explain Declined Transaction
  10. 9 Request A Statement Copy
  11. 20 Issue Credit Balance Refund
  12. 13 REI Account
  13. 8 Step Up at Start of the call
  14. 17 Update Privacy Settings
  15. 24 Balance Transfer
  16. 7 Change Embossed Name
  17. 10 Update/Set Cash Adv Pin
  18. 4 Update/Add Account Manager
  19. 6 Update DOB/SSN/Legal Name
  20. 21 Submit a rewards case
  21. 18 Set up autopay
  22. 11 Reissue Letter
  23. 2 Schedule a follow up
  24. 19 Request CLIP