3RemoveOTB hold24BalanceTransfer10Update/SetCash AdvPin2Schedulea followup15ShareRewards21Submit arewardscase16ConfirmPurchasingPower6UpdateDOB/SSN/LegalName17UpdatePrivacySettings20Issue CreditBalanceRefund5ExplainDeclinedTransaction18Set upautopay9Request AStatementCopy11ReissueLetter23ProcessDebit CardPayment1UnenrollPaperlessstatements4Update/AddAccountManager8Step Upat Start ofthe call7ChangeEmbossedName12ManualReset GracePeriod22Resolve apaymentissue14SecuredCard19RequestCLIP13REIAccount3RemoveOTB hold24BalanceTransfer10Update/SetCash AdvPin2Schedulea followup15ShareRewards21Submit arewardscase16ConfirmPurchasingPower6UpdateDOB/SSN/LegalName17UpdatePrivacySettings20Issue CreditBalanceRefund5ExplainDeclinedTransaction18Set upautopay9Request AStatementCopy11ReissueLetter23ProcessDebit CardPayment1UnenrollPaperlessstatements4Update/AddAccountManager8Step Upat Start ofthe call7ChangeEmbossedName12ManualReset GracePeriod22Resolve apaymentissue14SecuredCard19RequestCLIP13REIAccount

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 Remove OTB hold
  2. 24 Balance Transfer
  3. 10 Update/Set Cash Adv Pin
  4. 2 Schedule a follow up
  5. 15 Share Rewards
  6. 21 Submit a rewards case
  7. 16 Confirm Purchasing Power
  8. 6 Update DOB/SSN/Legal Name
  9. 17 Update Privacy Settings
  10. 20 Issue Credit Balance Refund
  11. 5 Explain Declined Transaction
  12. 18 Set up autopay
  13. 9 Request A Statement Copy
  14. 11 Reissue Letter
  15. 23 Process Debit Card Payment
  16. 1 Unenroll Paperless statements
  17. 4 Update/Add Account Manager
  18. 8 Step Up at Start of the call
  19. 7 Change Embossed Name
  20. 12 Manual Reset Grace Period
  21. 22 Resolve a payment issue
  22. 14 Secured Card
  23. 19 Request CLIP
  24. 13 REI Account