12ManualReset GracePeriod13REIAccount11ReissueLetter8Step Upat Start ofthe call6UpdateDOB/SSN/LegalName10Update/SetCash AdvPin23ProcessDebit CardPayment24BalanceTransfer17UpdatePrivacySettings4Update/AddAccountManager2Schedulea followup20Issue CreditBalanceRefund15ShareRewards5ExplainDeclinedTransaction22Resolve apaymentissue7ChangeEmbossedName16ConfirmPurchasingPower14SecuredCard19RequestCLIP18Set upautopay21Submit arewardscase3RemoveOTB hold1UnenrollPaperlessstatements9Request AStatementCopy12ManualReset GracePeriod13REIAccount11ReissueLetter8Step Upat Start ofthe call6UpdateDOB/SSN/LegalName10Update/SetCash AdvPin23ProcessDebit CardPayment24BalanceTransfer17UpdatePrivacySettings4Update/AddAccountManager2Schedulea followup20Issue CreditBalanceRefund15ShareRewards5ExplainDeclinedTransaction22Resolve apaymentissue7ChangeEmbossedName16ConfirmPurchasingPower14SecuredCard19RequestCLIP18Set upautopay21Submit arewardscase3RemoveOTB hold1UnenrollPaperlessstatements9Request AStatementCopy

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 12 Manual Reset Grace Period
  2. 13 REI Account
  3. 11 Reissue Letter
  4. 8 Step Up at Start of the call
  5. 6 Update DOB/SSN/Legal Name
  6. 10 Update/Set Cash Adv Pin
  7. 23 Process Debit Card Payment
  8. 24 Balance Transfer
  9. 17 Update Privacy Settings
  10. 4 Update/Add Account Manager
  11. 2 Schedule a follow up
  12. 20 Issue Credit Balance Refund
  13. 15 Share Rewards
  14. 5 Explain Declined Transaction
  15. 22 Resolve a payment issue
  16. 7 Change Embossed Name
  17. 16 Confirm Purchasing Power
  18. 14 Secured Card
  19. 19 Request CLIP
  20. 18 Set up autopay
  21. 21 Submit a rewards case
  22. 3 Remove OTB hold
  23. 1 Unenroll Paperless statements
  24. 9 Request A Statement Copy