13REIAccount18Set upautopay16ConfirmPurchasingPower19RequestCLIP6UpdateDOB/SSN/LegalName10Update/SetCash AdvPin11ReissueLetter24BalanceTransfer21Submit arewardscase3RemoveOTB hold12ManualReset GracePeriod8Step Upat Start ofthe call1UnenrollPaperlessstatements17UpdatePrivacySettings14SecuredCard23ProcessDebit CardPayment9Request AStatementCopy22Resolve apaymentissue7ChangeEmbossedName20Issue CreditBalanceRefund5ExplainDeclinedTransaction2Schedulea followup4Update/AddAccountManager15ShareRewards13REIAccount18Set upautopay16ConfirmPurchasingPower19RequestCLIP6UpdateDOB/SSN/LegalName10Update/SetCash AdvPin11ReissueLetter24BalanceTransfer21Submit arewardscase3RemoveOTB hold12ManualReset GracePeriod8Step Upat Start ofthe call1UnenrollPaperlessstatements17UpdatePrivacySettings14SecuredCard23ProcessDebit CardPayment9Request AStatementCopy22Resolve apaymentissue7ChangeEmbossedName20Issue CreditBalanceRefund5ExplainDeclinedTransaction2Schedulea followup4Update/AddAccountManager15ShareRewards

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 13 REI Account
  2. 18 Set up autopay
  3. 16 Confirm Purchasing Power
  4. 19 Request CLIP
  5. 6 Update DOB/SSN/Legal Name
  6. 10 Update/Set Cash Adv Pin
  7. 11 Reissue Letter
  8. 24 Balance Transfer
  9. 21 Submit a rewards case
  10. 3 Remove OTB hold
  11. 12 Manual Reset Grace Period
  12. 8 Step Up at Start of the call
  13. 1 Unenroll Paperless statements
  14. 17 Update Privacy Settings
  15. 14 Secured Card
  16. 23 Process Debit Card Payment
  17. 9 Request A Statement Copy
  18. 22 Resolve a payment issue
  19. 7 Change Embossed Name
  20. 20 Issue Credit Balance Refund
  21. 5 Explain Declined Transaction
  22. 2 Schedule a follow up
  23. 4 Update/Add Account Manager
  24. 15 Share Rewards