6UpdateDOB/SSN/LegalName16ConfirmPurchasingPower7ChangeEmbossedName23ProcessDebit CardPayment21Submit arewardscase24BalanceTransfer4Update/AddAccountManager2Schedulea followup11ReissueLetter17UpdatePrivacySettings5ExplainDeclinedTransaction18Set upautopay10Update/SetCash AdvPin20Issue CreditBalanceRefund14SecuredCard3RemoveOTB hold12ManualReset GracePeriod9Request AStatementCopy13REIAccount19RequestCLIP15ShareRewards8Step Upat Start ofthe call22Resolve apaymentissue1UnenrollPaperlessstatements6UpdateDOB/SSN/LegalName16ConfirmPurchasingPower7ChangeEmbossedName23ProcessDebit CardPayment21Submit arewardscase24BalanceTransfer4Update/AddAccountManager2Schedulea followup11ReissueLetter17UpdatePrivacySettings5ExplainDeclinedTransaction18Set upautopay10Update/SetCash AdvPin20Issue CreditBalanceRefund14SecuredCard3RemoveOTB hold12ManualReset GracePeriod9Request AStatementCopy13REIAccount19RequestCLIP15ShareRewards8Step Upat Start ofthe call22Resolve apaymentissue1UnenrollPaperlessstatements

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 6 Update DOB/SSN/Legal Name
  2. 16 Confirm Purchasing Power
  3. 7 Change Embossed Name
  4. 23 Process Debit Card Payment
  5. 21 Submit a rewards case
  6. 24 Balance Transfer
  7. 4 Update/Add Account Manager
  8. 2 Schedule a follow up
  9. 11 Reissue Letter
  10. 17 Update Privacy Settings
  11. 5 Explain Declined Transaction
  12. 18 Set up autopay
  13. 10 Update/Set Cash Adv Pin
  14. 20 Issue Credit Balance Refund
  15. 14 Secured Card
  16. 3 Remove OTB hold
  17. 12 Manual Reset Grace Period
  18. 9 Request A Statement Copy
  19. 13 REI Account
  20. 19 Request CLIP
  21. 15 Share Rewards
  22. 8 Step Up at Start of the call
  23. 22 Resolve a payment issue
  24. 1 Unenroll Paperless statements