15ShareRewards10Update/SetCash AdvPin4Update/AddAccountManager16ConfirmPurchasingPower22Resolve apaymentissue12ManualReset GracePeriod8Step Upat Start ofthe call6UpdateDOB/SSN/LegalName23ProcessDebit CardPayment3RemoveOTB hold21Submit arewardscase13REIAccount14SecuredCard17UpdatePrivacySettings1UnenrollPaperlessstatements11ReissueLetter24BalanceTransfer18Set upautopay19RequestCLIP20Issue CreditBalanceRefund5ExplainDeclinedTransaction7ChangeEmbossedName2Schedulea followup9Request AStatementCopy15ShareRewards10Update/SetCash AdvPin4Update/AddAccountManager16ConfirmPurchasingPower22Resolve apaymentissue12ManualReset GracePeriod8Step Upat Start ofthe call6UpdateDOB/SSN/LegalName23ProcessDebit CardPayment3RemoveOTB hold21Submit arewardscase13REIAccount14SecuredCard17UpdatePrivacySettings1UnenrollPaperlessstatements11ReissueLetter24BalanceTransfer18Set upautopay19RequestCLIP20Issue CreditBalanceRefund5ExplainDeclinedTransaction7ChangeEmbossedName2Schedulea followup9Request AStatementCopy

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 15 Share Rewards
  2. 10 Update/Set Cash Adv Pin
  3. 4 Update/Add Account Manager
  4. 16 Confirm Purchasing Power
  5. 22 Resolve a payment issue
  6. 12 Manual Reset Grace Period
  7. 8 Step Up at Start of the call
  8. 6 Update DOB/SSN/Legal Name
  9. 23 Process Debit Card Payment
  10. 3 Remove OTB hold
  11. 21 Submit a rewards case
  12. 13 REI Account
  13. 14 Secured Card
  14. 17 Update Privacy Settings
  15. 1 Unenroll Paperless statements
  16. 11 Reissue Letter
  17. 24 Balance Transfer
  18. 18 Set up autopay
  19. 19 Request CLIP
  20. 20 Issue Credit Balance Refund
  21. 5 Explain Declined Transaction
  22. 7 Change Embossed Name
  23. 2 Schedule a follow up
  24. 9 Request A Statement Copy