20Issue CreditBalanceRefund21Submit arewardscase1UnenrollPaperlessstatements13REIAccount17UpdatePrivacySettings14SecuredCard23ProcessDebit CardPayment15ShareRewards7ChangeEmbossedName11ReissueLetter8Step Upat Start ofthe call12ManualReset GracePeriod24BalanceTransfer6UpdateDOB/SSN/LegalName16ConfirmPurchasingPower18Set upautopay19RequestCLIP5ExplainDeclinedTransaction3RemoveOTB hold22Resolve apaymentissue9Request AStatementCopy10Update/SetCash AdvPin2Schedulea followup4Update/AddAccountManager20Issue CreditBalanceRefund21Submit arewardscase1UnenrollPaperlessstatements13REIAccount17UpdatePrivacySettings14SecuredCard23ProcessDebit CardPayment15ShareRewards7ChangeEmbossedName11ReissueLetter8Step Upat Start ofthe call12ManualReset GracePeriod24BalanceTransfer6UpdateDOB/SSN/LegalName16ConfirmPurchasingPower18Set upautopay19RequestCLIP5ExplainDeclinedTransaction3RemoveOTB hold22Resolve apaymentissue9Request AStatementCopy10Update/SetCash AdvPin2Schedulea followup4Update/AddAccountManager

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 20 Issue Credit Balance Refund
  2. 21 Submit a rewards case
  3. 1 Unenroll Paperless statements
  4. 13 REI Account
  5. 17 Update Privacy Settings
  6. 14 Secured Card
  7. 23 Process Debit Card Payment
  8. 15 Share Rewards
  9. 7 Change Embossed Name
  10. 11 Reissue Letter
  11. 8 Step Up at Start of the call
  12. 12 Manual Reset Grace Period
  13. 24 Balance Transfer
  14. 6 Update DOB/SSN/Legal Name
  15. 16 Confirm Purchasing Power
  16. 18 Set up autopay
  17. 19 Request CLIP
  18. 5 Explain Declined Transaction
  19. 3 Remove OTB hold
  20. 22 Resolve a payment issue
  21. 9 Request A Statement Copy
  22. 10 Update/Set Cash Adv Pin
  23. 2 Schedule a follow up
  24. 4 Update/Add Account Manager