15ShareRewards18Set upautopay1UnenrollPaperlessstatements12ManualReset GracePeriod17UpdatePrivacySettings9Request AStatementCopy20Issue CreditBalanceRefund3RemoveOTB hold21Submit arewardscase11ReissueLetter14SecuredCard23ProcessDebit CardPayment13REIAccount16ConfirmPurchasingPower8Step Upat Start ofthe call7ChangeEmbossedName6UpdateDOB/SSN/LegalName10Update/SetCash AdvPin19RequestCLIP2Schedulea followup5ExplainDeclinedTransaction24BalanceTransfer4Update/AddAccountManager22Resolve apaymentissue15ShareRewards18Set upautopay1UnenrollPaperlessstatements12ManualReset GracePeriod17UpdatePrivacySettings9Request AStatementCopy20Issue CreditBalanceRefund3RemoveOTB hold21Submit arewardscase11ReissueLetter14SecuredCard23ProcessDebit CardPayment13REIAccount16ConfirmPurchasingPower8Step Upat Start ofthe call7ChangeEmbossedName6UpdateDOB/SSN/LegalName10Update/SetCash AdvPin19RequestCLIP2Schedulea followup5ExplainDeclinedTransaction24BalanceTransfer4Update/AddAccountManager22Resolve apaymentissue

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 15 Share Rewards
  2. 18 Set up autopay
  3. 1 Unenroll Paperless statements
  4. 12 Manual Reset Grace Period
  5. 17 Update Privacy Settings
  6. 9 Request A Statement Copy
  7. 20 Issue Credit Balance Refund
  8. 3 Remove OTB hold
  9. 21 Submit a rewards case
  10. 11 Reissue Letter
  11. 14 Secured Card
  12. 23 Process Debit Card Payment
  13. 13 REI Account
  14. 16 Confirm Purchasing Power
  15. 8 Step Up at Start of the call
  16. 7 Change Embossed Name
  17. 6 Update DOB/SSN/Legal Name
  18. 10 Update/Set Cash Adv Pin
  19. 19 Request CLIP
  20. 2 Schedule a follow up
  21. 5 Explain Declined Transaction
  22. 24 Balance Transfer
  23. 4 Update/Add Account Manager
  24. 22 Resolve a payment issue