3RemoveOTB hold17UpdatePrivacySettings18Set upautopay13REIAccount22Resolve apaymentissue10Update/SetCash AdvPin4Update/AddAccountManager21Submit arewardscase14SecuredCard11ReissueLetter6UpdateDOB/SSN/LegalName16ConfirmPurchasingPower8Step Upat Start ofthe call24BalanceTransfer7ChangeEmbossedName1UnenrollPaperlessstatements15ShareRewards5ExplainDeclinedTransaction2Schedulea followup20Issue CreditBalanceRefund19RequestCLIP9Request AStatementCopy12ManualReset GracePeriod23ProcessDebit CardPayment3RemoveOTB hold17UpdatePrivacySettings18Set upautopay13REIAccount22Resolve apaymentissue10Update/SetCash AdvPin4Update/AddAccountManager21Submit arewardscase14SecuredCard11ReissueLetter6UpdateDOB/SSN/LegalName16ConfirmPurchasingPower8Step Upat Start ofthe call24BalanceTransfer7ChangeEmbossedName1UnenrollPaperlessstatements15ShareRewards5ExplainDeclinedTransaction2Schedulea followup20Issue CreditBalanceRefund19RequestCLIP9Request AStatementCopy12ManualReset GracePeriod23ProcessDebit CardPayment

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 Remove OTB hold
  2. 17 Update Privacy Settings
  3. 18 Set up autopay
  4. 13 REI Account
  5. 22 Resolve a payment issue
  6. 10 Update/Set Cash Adv Pin
  7. 4 Update/Add Account Manager
  8. 21 Submit a rewards case
  9. 14 Secured Card
  10. 11 Reissue Letter
  11. 6 Update DOB/SSN/Legal Name
  12. 16 Confirm Purchasing Power
  13. 8 Step Up at Start of the call
  14. 24 Balance Transfer
  15. 7 Change Embossed Name
  16. 1 Unenroll Paperless statements
  17. 15 Share Rewards
  18. 5 Explain Declined Transaction
  19. 2 Schedule a follow up
  20. 20 Issue Credit Balance Refund
  21. 19 Request CLIP
  22. 9 Request A Statement Copy
  23. 12 Manual Reset Grace Period
  24. 23 Process Debit Card Payment