10Update/SetCash AdvPin5ExplainDeclinedTransaction22Resolve apaymentissue12ManualReset GracePeriod17UpdatePrivacySettings15ShareRewards23ProcessDebit CardPayment2Schedulea followup1UnenrollPaperlessstatements7ChangeEmbossedName3RemoveOTB hold24BalanceTransfer21Submit arewardscase16ConfirmPurchasingPower20Issue CreditBalanceRefund6UpdateDOB/SSN/LegalName18Set upautopay8Step Upat Start ofthe call4Update/AddAccountManager9Request AStatementCopy13REIAccount14SecuredCard11ReissueLetter19RequestCLIP10Update/SetCash AdvPin5ExplainDeclinedTransaction22Resolve apaymentissue12ManualReset GracePeriod17UpdatePrivacySettings15ShareRewards23ProcessDebit CardPayment2Schedulea followup1UnenrollPaperlessstatements7ChangeEmbossedName3RemoveOTB hold24BalanceTransfer21Submit arewardscase16ConfirmPurchasingPower20Issue CreditBalanceRefund6UpdateDOB/SSN/LegalName18Set upautopay8Step Upat Start ofthe call4Update/AddAccountManager9Request AStatementCopy13REIAccount14SecuredCard11ReissueLetter19RequestCLIP

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10 Update/Set Cash Adv Pin
  2. 5 Explain Declined Transaction
  3. 22 Resolve a payment issue
  4. 12 Manual Reset Grace Period
  5. 17 Update Privacy Settings
  6. 15 Share Rewards
  7. 23 Process Debit Card Payment
  8. 2 Schedule a follow up
  9. 1 Unenroll Paperless statements
  10. 7 Change Embossed Name
  11. 3 Remove OTB hold
  12. 24 Balance Transfer
  13. 21 Submit a rewards case
  14. 16 Confirm Purchasing Power
  15. 20 Issue Credit Balance Refund
  16. 6 Update DOB/SSN/Legal Name
  17. 18 Set up autopay
  18. 8 Step Up at Start of the call
  19. 4 Update/Add Account Manager
  20. 9 Request A Statement Copy
  21. 13 REI Account
  22. 14 Secured Card
  23. 11 Reissue Letter
  24. 19 Request CLIP