2Schedulea followup12ManualReset GracePeriod13REIAccount6UpdateDOB/SSN/LegalName14SecuredCard1UnenrollPaperlessstatements10Update/SetCash AdvPin20Issue CreditBalanceRefund18Set upautopay7ChangeEmbossedName9Request AStatementCopy17UpdatePrivacySettings21Submit arewardscase15ShareRewards8Step Upat Start ofthe call22Resolve apaymentissue11ReissueLetter23ProcessDebit CardPayment19RequestCLIP24BalanceTransfer4Update/AddAccountManager5ExplainDeclinedTransaction16ConfirmPurchasingPower3RemoveOTB hold2Schedulea followup12ManualReset GracePeriod13REIAccount6UpdateDOB/SSN/LegalName14SecuredCard1UnenrollPaperlessstatements10Update/SetCash AdvPin20Issue CreditBalanceRefund18Set upautopay7ChangeEmbossedName9Request AStatementCopy17UpdatePrivacySettings21Submit arewardscase15ShareRewards8Step Upat Start ofthe call22Resolve apaymentissue11ReissueLetter23ProcessDebit CardPayment19RequestCLIP24BalanceTransfer4Update/AddAccountManager5ExplainDeclinedTransaction16ConfirmPurchasingPower3RemoveOTB hold

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2 Schedule a follow up
  2. 12 Manual Reset Grace Period
  3. 13 REI Account
  4. 6 Update DOB/SSN/Legal Name
  5. 14 Secured Card
  6. 1 Unenroll Paperless statements
  7. 10 Update/Set Cash Adv Pin
  8. 20 Issue Credit Balance Refund
  9. 18 Set up autopay
  10. 7 Change Embossed Name
  11. 9 Request A Statement Copy
  12. 17 Update Privacy Settings
  13. 21 Submit a rewards case
  14. 15 Share Rewards
  15. 8 Step Up at Start of the call
  16. 22 Resolve a payment issue
  17. 11 Reissue Letter
  18. 23 Process Debit Card Payment
  19. 19 Request CLIP
  20. 24 Balance Transfer
  21. 4 Update/Add Account Manager
  22. 5 Explain Declined Transaction
  23. 16 Confirm Purchasing Power
  24. 3 Remove OTB hold