4Update/AddAccountManager13REIAccount14SecuredCard18Set upautopay17UpdatePrivacySettings7ChangeEmbossedName5ExplainDeclinedTransaction10Update/SetCash AdvPin15ShareRewards1UnenrollPaperlessstatements12ManualReset GracePeriod3RemoveOTB hold23ProcessDebit CardPayment20Issue CreditBalanceRefund9Request AStatementCopy24BalanceTransfer22Resolve apaymentissue16ConfirmPurchasingPower6UpdateDOB/SSN/LegalName2Schedulea followup19RequestCLIP11ReissueLetter8Step Upat Start ofthe call21Submit arewardscase4Update/AddAccountManager13REIAccount14SecuredCard18Set upautopay17UpdatePrivacySettings7ChangeEmbossedName5ExplainDeclinedTransaction10Update/SetCash AdvPin15ShareRewards1UnenrollPaperlessstatements12ManualReset GracePeriod3RemoveOTB hold23ProcessDebit CardPayment20Issue CreditBalanceRefund9Request AStatementCopy24BalanceTransfer22Resolve apaymentissue16ConfirmPurchasingPower6UpdateDOB/SSN/LegalName2Schedulea followup19RequestCLIP11ReissueLetter8Step Upat Start ofthe call21Submit arewardscase

Empath Updates - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 4 Update/Add Account Manager
  2. 13 REI Account
  3. 14 Secured Card
  4. 18 Set up autopay
  5. 17 Update Privacy Settings
  6. 7 Change Embossed Name
  7. 5 Explain Declined Transaction
  8. 10 Update/Set Cash Adv Pin
  9. 15 Share Rewards
  10. 1 Unenroll Paperless statements
  11. 12 Manual Reset Grace Period
  12. 3 Remove OTB hold
  13. 23 Process Debit Card Payment
  14. 20 Issue Credit Balance Refund
  15. 9 Request A Statement Copy
  16. 24 Balance Transfer
  17. 22 Resolve a payment issue
  18. 16 Confirm Purchasing Power
  19. 6 Update DOB/SSN/Legal Name
  20. 2 Schedule a follow up
  21. 19 Request CLIP
  22. 11 Reissue Letter
  23. 8 Step Up at Start of the call
  24. 21 Submit a rewards case