Needs Excellence Willingness Friendly Employee Service minded Dedicated Call Center Headsets “Great question! I’ll find that out for you!” Passion Customer Care “Happy to help!” Smile IT Service Desk Customer Satisfaction Positive SCR(Service Center Rep) Growth Rapport Quality Assurance Customer Experience Listen SCS(Service Center Specialist) Patience National Call Center “Thanks for bringing this to our attention!” Feedback Customer Service Accountability Educate Teamwork Caring Professional Customer Support Customer Needs Help Desk Inclusion Diversity Confidence Communication Answers Happy Customer Service Week IVR Empathy Collaboration Active Listening Solutions Helpful Difficult Conversations Customer Engagement Needs Excellence Willingness Friendly Employee Service minded Dedicated Call Center Headsets “Great question! I’ll find that out for you!” Passion Customer Care “Happy to help!” Smile IT Service Desk Customer Satisfaction Positive SCR(Service Center Rep) Growth Rapport Quality Assurance Customer Experience Listen SCS(Service Center Specialist) Patience National Call Center “Thanks for bringing this to our attention!” Feedback Customer Service Accountability Educate Teamwork Caring Professional Customer Support Customer Needs Help Desk Inclusion Diversity Confidence Communication Answers Happy Customer Service Week IVR Empathy Collaboration Active Listening Solutions Helpful Difficult Conversations Customer Engagement
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Needs
Excellence
Willingness
Friendly
Employee
Service minded
Dedicated Call Center
Headsets
“Great question! I’ll find that out for you!”
Passion
Customer Care
“Happy to help!”
Smile
IT Service Desk
Customer Satisfaction
Positive
SCR(Service Center Rep)
Growth
Rapport
Quality Assurance
Customer Experience
Listen
SCS(Service Center Specialist)
Patience
National Call Center
“Thanks for bringing this to our attention!”
Feedback
Customer Service
Accountability
Educate
Teamwork
Caring
Professional
Customer Support
Customer Needs
Help Desk
Inclusion
Diversity
Confidence
Communication
Answers
Happy Customer Service Week
IVR
Empathy
Collaboration
Active Listening
Solutions
Helpful
Difficult Conversations
Customer Engagement