NeedsExcellenceWillingnessFriendlyEmployeeServicemindedDedicatedCallCenterHeadsets“Greatquestion! I’llfind that outfor you!”PassionCustomerCare“Happytohelp!”SmileITServiceDeskCustomerSatisfactionPositiveSCR(ServiceCenter Rep)GrowthRapportQualityAssuranceCustomerExperienceListenSCS(ServiceCenterSpecialist)PatienceNationalCallCenter“Thanks forbringing thisto ourattention!”FeedbackCustomerServiceAccountabilityEducateTeamworkCaringProfessionalCustomerSupportCustomerNeedsHelpDeskInclusionDiversityConfidenceCommunicationAnswersHappyCustomerServiceWeekIVREmpathyCollaborationActiveListeningSolutionsHelpfulDifficultConversationsCustomerEngagementNeedsExcellenceWillingnessFriendlyEmployeeServicemindedDedicatedCallCenterHeadsets“Greatquestion! I’llfind that outfor you!”PassionCustomerCare“Happytohelp!”SmileITServiceDeskCustomerSatisfactionPositiveSCR(ServiceCenter Rep)GrowthRapportQualityAssuranceCustomerExperienceListenSCS(ServiceCenterSpecialist)PatienceNationalCallCenter“Thanks forbringing thisto ourattention!”FeedbackCustomerServiceAccountabilityEducateTeamworkCaringProfessionalCustomerSupportCustomerNeedsHelpDeskInclusionDiversityConfidenceCommunicationAnswersHappyCustomerServiceWeekIVREmpathyCollaborationActiveListeningSolutionsHelpfulDifficultConversationsCustomerEngagement

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Needs
  2. Excellence
  3. Willingness
  4. Friendly
  5. Employee
  6. Service minded
  7. Dedicated Call Center
  8. Headsets
  9. “Great question! I’ll find that out for you!”
  10. Passion
  11. Customer Care
  12. “Happy to help!”
  13. Smile
  14. IT Service Desk
  15. Customer Satisfaction
  16. Positive
  17. SCR(Service Center Rep)
  18. Growth
  19. Rapport
  20. Quality Assurance
  21. Customer Experience
  22. Listen
  23. SCS(Service Center Specialist)
  24. Patience
  25. National Call Center
  26. “Thanks for bringing this to our attention!”
  27. Feedback
  28. Customer Service
  29. Accountability
  30. Educate
  31. Teamwork
  32. Caring
  33. Professional
  34. Customer Support
  35. Customer Needs
  36. Help Desk
  37. Inclusion
  38. Diversity
  39. Confidence
  40. Communication
  41. Answers
  42. Happy Customer Service Week
  43. IVR
  44. Empathy
  45. Collaboration
  46. Active Listening
  47. Solutions
  48. Helpful
  49. Difficult Conversations
  50. Customer Engagement