Accountability SCS(Service Center Specialist) Collaboration National Call Center Happy Customer Service Week Communication Active Listening Passion Teamwork SCR(Service Center Rep) Feedback Smile Customer Care Dedicated Call Center Diversity Rapport Friendly Confidence Growth Caring “Great question! I’ll find that out for you!” “Thanks for bringing this to our attention!” Service minded Helpful Answers IT Service Desk Solutions Positive Empathy Quality Assurance Customer Service “Happy to help!” Customer Satisfaction IVR Professional Educate Customer Needs Customer Support Listen Patience Inclusion Excellence Help Desk Difficult Conversations Needs Headsets Willingness Customer Experience Employee Customer Engagement Accountability SCS(Service Center Specialist) Collaboration National Call Center Happy Customer Service Week Communication Active Listening Passion Teamwork SCR(Service Center Rep) Feedback Smile Customer Care Dedicated Call Center Diversity Rapport Friendly Confidence Growth Caring “Great question! I’ll find that out for you!” “Thanks for bringing this to our attention!” Service minded Helpful Answers IT Service Desk Solutions Positive Empathy Quality Assurance Customer Service “Happy to help!” Customer Satisfaction IVR Professional Educate Customer Needs Customer Support Listen Patience Inclusion Excellence Help Desk Difficult Conversations Needs Headsets Willingness Customer Experience Employee Customer Engagement
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Accountability
SCS(Service Center Specialist)
Collaboration
National Call Center
Happy Customer Service Week
Communication
Active Listening
Passion
Teamwork
SCR(Service Center Rep)
Feedback
Smile
Customer Care
Dedicated Call Center
Diversity
Rapport
Friendly
Confidence
Growth
Caring
“Great question! I’ll find that out for you!”
“Thanks for bringing this to our attention!”
Service minded
Helpful
Answers
IT Service Desk
Solutions
Positive
Empathy
Quality Assurance
Customer Service
“Happy to help!”
Customer Satisfaction
IVR
Professional
Educate
Customer Needs
Customer Support
Listen
Patience
Inclusion
Excellence
Help Desk
Difficult Conversations
Needs
Headsets
Willingness
Customer Experience
Employee
Customer Engagement