Words of encouragement to a teammate Met previous day AHT Post in team Koah channel Get 4 leads PLP Lead Auto Lead Acknowledgement statement Have 10 lead offers Use leads chat SA prompt lead offer SA prompt Towing offered Frame a call Use customers name 3 time on call Don't use ACW from 3:00-4:00 SA prompt BCR offered Power close delivered Home Lead Met Previous day ADH De- escalate a caller Give a best practice in huddle Review metrics in power BI Rate review Life Lead Offer save options from CCUI on cancel call Words of encouragement to a teammate Met previous day AHT Post in team Koah channel Get 4 leads PLP Lead Auto Lead Acknowledgement statement Have 10 lead offers Use leads chat SA prompt lead offer SA prompt Towing offered Frame a call Use customers name 3 time on call Don't use ACW from 3:00-4:00 SA prompt BCR offered Power close delivered Home Lead Met Previous day ADH De- escalate a caller Give a best practice in huddle Review metrics in power BI Rate review Life Lead Offer save options from CCUI on cancel call
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Words of encouragement to a teammate
N-Met previous day AHT
B-Post in team Koah channel
O-Get 4 leads
N-PLP Lead
O-Auto Lead
G-Acknowledgement statement
N-Have 10 lead offers
I-Use leads chat
G-SA prompt lead offer
I-SA prompt Towing offered
I-Frame a call
I-Use customers name 3 time on call
B-Don't use ACW from 3:00-4:00
O-SA prompt BCR offered
N-Power close delivered
B-Home Lead
G-Met Previous day ADH
B-De-escalate a caller
G-Give a best practice in huddle
G-Review metrics in power BI
I-Rate review
B-Life Lead
O-Offer save options from CCUI on cancel call