Rate review Review metrics in power BI Get 4 leads Post in team Koah channel Give a best practice in huddle Acknowledgement statement Have 10 lead offers Met previous day AHT Life Lead PLP Lead Offer save options from CCUI on cancel call SA prompt Towing offered Auto Lead Don't use ACW from 3:00-4:00 Words of encouragement to a teammate SA prompt BCR offered Met Previous day ADH Power close delivered Use leads chat De- escalate a caller SA prompt lead offer Frame a call Use customers name 3 time on call Home Lead Rate review Review metrics in power BI Get 4 leads Post in team Koah channel Give a best practice in huddle Acknowledgement statement Have 10 lead offers Met previous day AHT Life Lead PLP Lead Offer save options from CCUI on cancel call SA prompt Towing offered Auto Lead Don't use ACW from 3:00-4:00 Words of encouragement to a teammate SA prompt BCR offered Met Previous day ADH Power close delivered Use leads chat De- escalate a caller SA prompt lead offer Frame a call Use customers name 3 time on call Home Lead
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Rate review
G-Review metrics in power BI
O-Get 4 leads
B-Post in team Koah channel
G-Give a best practice in huddle
G-Acknowledgement statement
N-Have 10 lead offers
N-Met previous day AHT
B-Life Lead
N-PLP Lead
O-Offer save options from CCUI on cancel call
I-SA prompt Towing offered
O-Auto Lead
B-Don't use ACW from 3:00-4:00
O-Words of encouragement to a teammate
O-SA prompt BCR offered
G-Met Previous day ADH
N-Power close delivered
I-Use leads chat
B-De-escalate a caller
G-SA prompt lead offer
I-Frame a call
I-Use customers name 3 time on call
B-Home Lead