Give a best practice in huddle Met Previous day ADH De- escalate a caller Get 4 leads Met previous day AHT SA prompt BCR offered Acknowledgement statement Auto Lead Use leads chat Rate review SA prompt Towing offered Home Lead PLP Lead Words of encouragement to a teammate Post in team Koah channel Review metrics in power BI Offer save options from CCUI on cancel call SA prompt lead offer Power close delivered Life Lead Use customers name 3 time on call Don't use ACW from 3:00-4:00 Frame a call Have 10 lead offers Give a best practice in huddle Met Previous day ADH De- escalate a caller Get 4 leads Met previous day AHT SA prompt BCR offered Acknowledgement statement Auto Lead Use leads chat Rate review SA prompt Towing offered Home Lead PLP Lead Words of encouragement to a teammate Post in team Koah channel Review metrics in power BI Offer save options from CCUI on cancel call SA prompt lead offer Power close delivered Life Lead Use customers name 3 time on call Don't use ACW from 3:00-4:00 Frame a call Have 10 lead offers
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Give a best practice in huddle
G-Met Previous day ADH
B-De-escalate a caller
O-Get 4 leads
N-Met previous day AHT
O-SA prompt BCR offered
G-Acknowledgement statement
O-Auto Lead
I-Use leads chat
I-Rate review
I-SA prompt Towing offered
B-Home Lead
N-PLP Lead
O-Words of encouragement to a teammate
B-Post in team Koah channel
G-Review metrics in power BI
O-Offer save options from CCUI on cancel call
G-SA prompt lead offer
N-Power close delivered
B-Life Lead
I-Use customers name 3 time on call
B-Don't use ACW from 3:00-4:00
I-Frame a call
N-Have 10 lead offers