Offer save options from CCUI on cancel call Auto Lead Don't use ACW from 3:00-4:00 PLP Lead Met Previous day ADH Acknowledgement statement Get 4 leads SA prompt BCR offered Met previous day AHT De- escalate a caller Post in team Koah channel Power close delivered SA prompt lead offer Frame a call Use customers name 3 time on call Rate review Use leads chat Life Lead Home Lead SA prompt Towing offered Words of encouragement to a teammate Review metrics in power BI Give a best practice in huddle Have 10 lead offers Offer save options from CCUI on cancel call Auto Lead Don't use ACW from 3:00-4:00 PLP Lead Met Previous day ADH Acknowledgement statement Get 4 leads SA prompt BCR offered Met previous day AHT De- escalate a caller Post in team Koah channel Power close delivered SA prompt lead offer Frame a call Use customers name 3 time on call Rate review Use leads chat Life Lead Home Lead SA prompt Towing offered Words of encouragement to a teammate Review metrics in power BI Give a best practice in huddle Have 10 lead offers
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Offer save options from CCUI on cancel call
O-Auto Lead
B-Don't use ACW from 3:00-4:00
N-PLP Lead
G-Met Previous day ADH
G-Acknowledgement statement
O-Get 4 leads
O-SA prompt BCR offered
N-Met previous day AHT
B-De-escalate a caller
B-Post in team Koah channel
N-Power close delivered
G-SA prompt lead offer
I-Frame a call
I-Use customers name 3 time on call
I-Rate review
I-Use leads chat
B-Life Lead
B-Home Lead
I-SA prompt Towing offered
O-Words of encouragement to a teammate
G-Review metrics in power BI
G-Give a best practice in huddle
N-Have 10 lead offers