SA prompt lead offer PLP Lead Post in team Koah channel Words of encouragement to a teammate Use customers name 3 time on call Acknowledgement statement Review metrics in power BI Use leads chat Frame a call Met Previous day ADH Don't use ACW from 3:00-4:00 Offer save options from CCUI on cancel call SA prompt BCR offered Home Lead Have 10 lead offers Rate review Give a best practice in huddle Power close delivered Met previous day AHT Life Lead De- escalate a caller Auto Lead SA prompt Towing offered Get 4 leads SA prompt lead offer PLP Lead Post in team Koah channel Words of encouragement to a teammate Use customers name 3 time on call Acknowledgement statement Review metrics in power BI Use leads chat Frame a call Met Previous day ADH Don't use ACW from 3:00-4:00 Offer save options from CCUI on cancel call SA prompt BCR offered Home Lead Have 10 lead offers Rate review Give a best practice in huddle Power close delivered Met previous day AHT Life Lead De- escalate a caller Auto Lead SA prompt Towing offered Get 4 leads
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-SA prompt lead offer
N-PLP Lead
B-Post in team Koah channel
O-Words of encouragement to a teammate
I-Use customers name 3 time on call
G-Acknowledgement statement
G-Review metrics in power BI
I-Use leads chat
I-Frame a call
G-Met Previous day ADH
B-Don't use ACW from 3:00-4:00
O-Offer save options from CCUI on cancel call
O-SA prompt BCR offered
B-Home Lead
N-Have 10 lead offers
I-Rate review
G-Give a best practice in huddle
N-Power close delivered
N-Met previous day AHT
B-Life Lead
B-De-escalate a caller
O-Auto Lead
I-SA prompt Towing offered
O-Get 4 leads