Words of encouragement to a teammate Use customers name 3 time on call SA prompt Towing offered Life Lead Get 4 leads SA prompt lead offer Auto Lead Review metrics in power BI Have 10 lead offers Don't use ACW from 3:00-4:00 Frame a call Use leads chat PLP Lead Met previous day AHT Give a best practice in huddle Offer save options from CCUI on cancel call Met Previous day ADH Power close delivered SA prompt BCR offered Post in team Koah channel Rate review De- escalate a caller Acknowledgement statement Home Lead Words of encouragement to a teammate Use customers name 3 time on call SA prompt Towing offered Life Lead Get 4 leads SA prompt lead offer Auto Lead Review metrics in power BI Have 10 lead offers Don't use ACW from 3:00-4:00 Frame a call Use leads chat PLP Lead Met previous day AHT Give a best practice in huddle Offer save options from CCUI on cancel call Met Previous day ADH Power close delivered SA prompt BCR offered Post in team Koah channel Rate review De- escalate a caller Acknowledgement statement Home Lead
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Words of encouragement to a teammate
I-Use customers name 3 time on call
I-SA prompt Towing offered
B-Life Lead
O-Get 4 leads
G-SA prompt lead offer
O-Auto Lead
G-Review metrics in power BI
N-Have 10 lead offers
B-Don't use ACW from 3:00-4:00
I-Frame a call
I-Use leads chat
N-PLP Lead
N-Met previous day AHT
G-Give a best practice in huddle
O-Offer save options from CCUI on cancel call
G-Met Previous day ADH
N-Power close delivered
O-SA prompt BCR offered
B-Post in team Koah channel
I-Rate review
B-De-escalate a caller
G-Acknowledgement statement
B-Home Lead