Acknowledgement statement SA prompt BCR offered Give a best practice in huddle Offer save options from CCUI on cancel call Life Lead Use leads chat Post in team Koah channel De- escalate a caller Get 4 leads Frame a call Power close delivered Use customers name 3 time on call PLP Lead Met previous day AHT Words of encouragement to a teammate Auto Lead SA prompt lead offer Review metrics in power BI Don't use ACW from 3:00-4:00 Home Lead Rate review Met Previous day ADH Have 10 lead offers SA prompt Towing offered Acknowledgement statement SA prompt BCR offered Give a best practice in huddle Offer save options from CCUI on cancel call Life Lead Use leads chat Post in team Koah channel De- escalate a caller Get 4 leads Frame a call Power close delivered Use customers name 3 time on call PLP Lead Met previous day AHT Words of encouragement to a teammate Auto Lead SA prompt lead offer Review metrics in power BI Don't use ACW from 3:00-4:00 Home Lead Rate review Met Previous day ADH Have 10 lead offers SA prompt Towing offered
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Acknowledgement statement
O-SA prompt BCR offered
G-Give a best practice in huddle
O-Offer save options from CCUI on cancel call
B-Life Lead
I-Use leads chat
B-Post in team Koah channel
B-De-escalate a caller
O-Get 4 leads
I-Frame a call
N-Power close delivered
I-Use customers name 3 time on call
N-PLP Lead
N-Met previous day AHT
O-Words of encouragement to a teammate
O-Auto Lead
G-SA prompt lead offer
G-Review metrics in power BI
B-Don't use ACW from 3:00-4:00
B-Home Lead
I-Rate review
G-Met Previous day ADH
N-Have 10 lead offers
I-SA prompt Towing offered