Review metrics in power BI Don't use ACW from 3:00-4:00 Life Lead SA prompt BCR offered Rate review Power close delivered Offer save options from CCUI on cancel call Frame a call Met Previous day ADH Give a best practice in huddle Auto Lead Met previous day AHT Get 4 leads Post in team Koah channel De- escalate a caller Use leads chat SA prompt Towing offered Acknowledgement statement Use customers name 3 time on call PLP Lead Words of encouragement to a teammate SA prompt lead offer Home Lead Have 10 lead offers Review metrics in power BI Don't use ACW from 3:00-4:00 Life Lead SA prompt BCR offered Rate review Power close delivered Offer save options from CCUI on cancel call Frame a call Met Previous day ADH Give a best practice in huddle Auto Lead Met previous day AHT Get 4 leads Post in team Koah channel De- escalate a caller Use leads chat SA prompt Towing offered Acknowledgement statement Use customers name 3 time on call PLP Lead Words of encouragement to a teammate SA prompt lead offer Home Lead Have 10 lead offers
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Review metrics in power BI
B-Don't use ACW from 3:00-4:00
B-Life Lead
O-SA prompt BCR offered
I-Rate review
N-Power close delivered
O-Offer save options from CCUI on cancel call
I-Frame a call
G-Met Previous day ADH
G-Give a best practice in huddle
O-Auto Lead
N-Met previous day AHT
O-Get 4 leads
B-Post in team Koah channel
B-De-escalate a caller
I-Use leads chat
I-SA prompt Towing offered
G-Acknowledgement statement
I-Use customers name 3 time on call
N-PLP Lead
O-Words of encouragement to a teammate
G-SA prompt lead offer
B-Home Lead
N-Have 10 lead offers