Don't use ACW from 3:00-4:00 De- escalate a caller Use customers name 3 time on call Home Lead Life Lead PLP Lead Review metrics in power BI Get 4 leads Frame a call Give a best practice in huddle SA prompt lead offer Met Previous day ADH Words of encouragement to a teammate Use leads chat Rate review SA prompt BCR offered Post in team Koah channel Acknowledgement statement Auto Lead Have 10 lead offers Met previous day AHT SA prompt Towing offered Offer save options from CCUI on cancel call Power close delivered Don't use ACW from 3:00-4:00 De- escalate a caller Use customers name 3 time on call Home Lead Life Lead PLP Lead Review metrics in power BI Get 4 leads Frame a call Give a best practice in huddle SA prompt lead offer Met Previous day ADH Words of encouragement to a teammate Use leads chat Rate review SA prompt BCR offered Post in team Koah channel Acknowledgement statement Auto Lead Have 10 lead offers Met previous day AHT SA prompt Towing offered Offer save options from CCUI on cancel call Power close delivered
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Don't use ACW from 3:00-4:00
B-De-escalate a caller
I-Use customers name 3 time on call
B-Home Lead
B-Life Lead
N-PLP Lead
G-Review metrics in power BI
O-Get 4 leads
I-Frame a call
G-Give a best practice in huddle
G-SA prompt lead offer
G-Met Previous day ADH
O-Words of encouragement to a teammate
I-Use leads chat
I-Rate review
O-SA prompt BCR offered
B-Post in team Koah channel
G-Acknowledgement statement
O-Auto Lead
N-Have 10 lead offers
N-Met previous day AHT
I-SA prompt Towing offered
O-Offer save options from CCUI on cancel call
N-Power close delivered