Rate review Get 4 leads SA prompt Towing offered Have 10 lead offers Life Lead Acknowledgement statement Review metrics in power BI Power close delivered Frame a call Post in team Koah channel Use customers name 3 time on call Give a best practice in huddle Home Lead Met Previous day ADH Use leads chat Met previous day AHT Auto Lead Don't use ACW from 3:00-4:00 Offer save options from CCUI on cancel call PLP Lead Words of encouragement to a teammate SA prompt BCR offered De- escalate a caller SA prompt lead offer Rate review Get 4 leads SA prompt Towing offered Have 10 lead offers Life Lead Acknowledgement statement Review metrics in power BI Power close delivered Frame a call Post in team Koah channel Use customers name 3 time on call Give a best practice in huddle Home Lead Met Previous day ADH Use leads chat Met previous day AHT Auto Lead Don't use ACW from 3:00-4:00 Offer save options from CCUI on cancel call PLP Lead Words of encouragement to a teammate SA prompt BCR offered De- escalate a caller SA prompt lead offer
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Rate review
O-Get 4 leads
I-SA prompt Towing offered
N-Have 10 lead offers
B-Life Lead
G-Acknowledgement statement
G-Review metrics in power BI
N-Power close delivered
I-Frame a call
B-Post in team Koah channel
I-Use customers name 3 time on call
G-Give a best practice in huddle
B-Home Lead
G-Met Previous day ADH
I-Use leads chat
N-Met previous day AHT
O-Auto Lead
B-Don't use ACW from 3:00-4:00
O-Offer save options from CCUI on cancel call
N-PLP Lead
O-Words of encouragement to a teammate
O-SA prompt BCR offered
B-De-escalate a caller
G-SA prompt lead offer