Get 4 leads Power close delivered Met previous day AHT Met Previous day ADH Auto Lead Post in team Koah channel Rate review Review metrics in power BI SA prompt lead offer Offer save options from CCUI on cancel call Have 10 lead offers Acknowledgement statement SA prompt BCR offered Give a best practice in huddle Home Lead PLP Lead Frame a call Use leads chat Use customers name 3 time on call SA prompt Towing offered Don't use ACW from 3:00-4:00 De- escalate a caller Life Lead Words of encouragement to a teammate Get 4 leads Power close delivered Met previous day AHT Met Previous day ADH Auto Lead Post in team Koah channel Rate review Review metrics in power BI SA prompt lead offer Offer save options from CCUI on cancel call Have 10 lead offers Acknowledgement statement SA prompt BCR offered Give a best practice in huddle Home Lead PLP Lead Frame a call Use leads chat Use customers name 3 time on call SA prompt Towing offered Don't use ACW from 3:00-4:00 De- escalate a caller Life Lead Words of encouragement to a teammate
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Get 4 leads
N-Power close delivered
N-Met previous day AHT
G-Met Previous day ADH
O-Auto Lead
B-Post in team Koah channel
I-Rate review
G-Review metrics in power BI
G-SA prompt lead offer
O-Offer save options from CCUI on cancel call
N-Have 10 lead offers
G-Acknowledgement statement
O-SA prompt BCR offered
G-Give a best practice in huddle
B-Home Lead
N-PLP Lead
I-Frame a call
I-Use leads chat
I-Use customers name 3 time on call
I-SA prompt Towing offered
B-Don't use ACW from 3:00-4:00
B-De-escalate a caller
B-Life Lead
O-Words of encouragement to a teammate