Tell acustomerHappyBelatedBirthdaySet up &complete apromisekeeper call3 callswith nohold timeClosean ERcaseTake 5 callsback to back(NO ERTIME)Take a liveescalationfrom apeerPlace andorder for acustomerCall SRon behalfof acustomerTell thecustomera jokeMention theend date &time for the7dmbgGet a liveS/O fromacustomerDirectto PSDFind anRF for acustomerFind out acustomersweekendplansSwitchsomeoneto pickup!Ask how thecustomerlikes theirvehicleSuccessfullyde-escalatea customerFavoriteavehicleRemind apushcustomer tosign their newcontractsUse oneof ournew slackworkflowsTell aCustomerHappyBirthday!Closea caseTake ona newcaseConvertsomeonelocalTell acustomerHappyBelatedBirthdaySet up &complete apromisekeeper call3 callswith nohold timeClosean ERcaseTake 5 callsback to back(NO ERTIME)Take a liveescalationfrom apeerPlace andorder for acustomerCall SRon behalfof acustomerTell thecustomera jokeMention theend date &time for the7dmbgGet a liveS/O fromacustomerDirectto PSDFind anRF for acustomerFind out acustomersweekendplansSwitchsomeoneto pickup!Ask how thecustomerlikes theirvehicleSuccessfullyde-escalatea customerFavoriteavehicleRemind apushcustomer tosign their newcontractsUse oneof ournew slackworkflowsTell aCustomerHappyBirthday!Closea caseTake ona newcaseConvertsomeonelocal

Customer Experience Bingo Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
N
4
I
5
G
6
G
7
G
8
I
9
B
10
O
11
I
12
B
13
B
14
N
15
B
16
G
17
O
18
G
19
N
20
I
21
O
22
O
23
N
24
B
  1. I-Tell a customer Happy Belated Birthday
  2. O-Set up & complete a promise keeper call
  3. N-3 calls with no hold time
  4. I-Close an ER case
  5. G-Take 5 calls back to back (NO ER TIME)
  6. G-Take a live escalation from a peer
  7. G-Place and order for a customer
  8. I-Call SR on behalf of a customer
  9. B-Tell the customer a joke
  10. O-Mention the end date & time for the 7dmbg
  11. I-Get a live S/O from a customer
  12. B-Direct to PSD
  13. B-Find an RF for a customer
  14. N-Find out a customers weekend plans
  15. B-Switch someone to pickup!
  16. G-Ask how the customer likes their vehicle
  17. O-Successfully de-escalate a customer
  18. G-Favorite a vehicle
  19. N-Remind a push customer to sign their new contracts
  20. I-Use one of our new slack workflows
  21. O-Tell a Customer Happy Birthday!
  22. O-Close a case
  23. N-Take on a new case
  24. B-Convert someone local