Tell acustomerHappyBelatedBirthdayPlace andorder for acustomerConvertsomeonelocalGet a liveS/O fromacustomerSet up &complete apromisekeeper callTell thecustomera jokeMention theend date &time for the7dmbgTell aCustomerHappyBirthday!Successfullyde-escalatea customerFind out acustomersweekendplansUse oneof ournew slackworkflowsTake ona newcaseRemind apushcustomer tosign their newcontractsFind anRF for acustomerClosea caseClosean ERcaseTake 5 callsback to back(NO ERTIME)FavoriteavehicleAsk how thecustomerlikes theirvehicleCall SRon behalfof acustomerTake a liveescalationfrom apeerSwitchsomeoneto pickup!3 callswith nohold timeDirectto PSDTell acustomerHappyBelatedBirthdayPlace andorder for acustomerConvertsomeonelocalGet a liveS/O fromacustomerSet up &complete apromisekeeper callTell thecustomera jokeMention theend date &time for the7dmbgTell aCustomerHappyBirthday!Successfullyde-escalatea customerFind out acustomersweekendplansUse oneof ournew slackworkflowsTake ona newcaseRemind apushcustomer tosign their newcontractsFind anRF for acustomerClosea caseClosean ERcaseTake 5 callsback to back(NO ERTIME)FavoriteavehicleAsk how thecustomerlikes theirvehicleCall SRon behalfof acustomerTake a liveescalationfrom apeerSwitchsomeoneto pickup!3 callswith nohold timeDirectto PSD

Customer Experience Bingo Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
I
5
O
6
B
7
O
8
O
9
O
10
N
11
I
12
N
13
N
14
B
15
O
16
I
17
G
18
G
19
G
20
I
21
G
22
B
23
N
24
B
  1. I-Tell a customer Happy Belated Birthday
  2. G-Place and order for a customer
  3. B-Convert someone local
  4. I-Get a live S/O from a customer
  5. O-Set up & complete a promise keeper call
  6. B-Tell the customer a joke
  7. O-Mention the end date & time for the 7dmbg
  8. O-Tell a Customer Happy Birthday!
  9. O-Successfully de-escalate a customer
  10. N-Find out a customers weekend plans
  11. I-Use one of our new slack workflows
  12. N-Take on a new case
  13. N-Remind a push customer to sign their new contracts
  14. B-Find an RF for a customer
  15. O-Close a case
  16. I-Close an ER case
  17. G-Take 5 calls back to back (NO ER TIME)
  18. G-Favorite a vehicle
  19. G-Ask how the customer likes their vehicle
  20. I-Call SR on behalf of a customer
  21. G-Take a live escalation from a peer
  22. B-Switch someone to pickup!
  23. N-3 calls with no hold time
  24. B-Direct to PSD