Closean ERcaseSet up &complete apromisekeeper callTake 5 callsback to back(NO ERTIME)Take a liveescalationfrom apeer3 callswith nohold timeFavoriteavehicleFind anRF for acustomerMention theend date &time for the7dmbgRemind apushcustomer tosign their newcontractsTell acustomerHappyBelatedBirthdayClosea caseCall SRon behalfof acustomerGet a liveS/O fromacustomerFind out acustomersweekendplansConvertsomeonelocalDirectto PSDUse oneof ournew slackworkflowsSuccessfullyde-escalatea customerPlace andorder for acustomerTell aCustomerHappyBirthday!Switchsomeoneto pickup!Ask how thecustomerlikes theirvehicleTake ona newcaseTell thecustomera jokeClosean ERcaseSet up &complete apromisekeeper callTake 5 callsback to back(NO ERTIME)Take a liveescalationfrom apeer3 callswith nohold timeFavoriteavehicleFind anRF for acustomerMention theend date &time for the7dmbgRemind apushcustomer tosign their newcontractsTell acustomerHappyBelatedBirthdayClosea caseCall SRon behalfof acustomerGet a liveS/O fromacustomerFind out acustomersweekendplansConvertsomeonelocalDirectto PSDUse oneof ournew slackworkflowsSuccessfullyde-escalatea customerPlace andorder for acustomerTell aCustomerHappyBirthday!Switchsomeoneto pickup!Ask how thecustomerlikes theirvehicleTake ona newcaseTell thecustomera joke

Customer Experience Bingo Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
G
4
G
5
N
6
G
7
B
8
O
9
N
10
I
11
O
12
I
13
I
14
N
15
B
16
B
17
I
18
O
19
G
20
O
21
B
22
G
23
N
24
B
  1. I-Close an ER case
  2. O-Set up & complete a promise keeper call
  3. G-Take 5 calls back to back (NO ER TIME)
  4. G-Take a live escalation from a peer
  5. N-3 calls with no hold time
  6. G-Favorite a vehicle
  7. B-Find an RF for a customer
  8. O-Mention the end date & time for the 7dmbg
  9. N-Remind a push customer to sign their new contracts
  10. I-Tell a customer Happy Belated Birthday
  11. O-Close a case
  12. I-Call SR on behalf of a customer
  13. I-Get a live S/O from a customer
  14. N-Find out a customers weekend plans
  15. B-Convert someone local
  16. B-Direct to PSD
  17. I-Use one of our new slack workflows
  18. O-Successfully de-escalate a customer
  19. G-Place and order for a customer
  20. O-Tell a Customer Happy Birthday!
  21. B-Switch someone to pickup!
  22. G-Ask how the customer likes their vehicle
  23. N-Take on a new case
  24. B-Tell the customer a joke