Directto PSDTell thecustomera jokeAsk how thecustomerlikes theirvehicleSwitchsomeoneto pickup!Mention theend date &time for the7dmbgTake 5 callsback to back(NO ERTIME)Closea caseTake ona newcase3 callswith nohold timeRemind apushcustomer tosign their newcontractsGet a liveS/O fromacustomerCall SRon behalfof acustomerConvertsomeonelocalFind anRF for acustomerUse oneof ournew slackworkflowsSuccessfullyde-escalatea customerTell aCustomerHappyBirthday!Closean ERcaseFind out acustomersweekendplansSet up &complete apromisekeeper callTell acustomerHappyBelatedBirthdayTake a liveescalationfrom apeerPlace andorder for acustomerFavoriteavehicleDirectto PSDTell thecustomera jokeAsk how thecustomerlikes theirvehicleSwitchsomeoneto pickup!Mention theend date &time for the7dmbgTake 5 callsback to back(NO ERTIME)Closea caseTake ona newcase3 callswith nohold timeRemind apushcustomer tosign their newcontractsGet a liveS/O fromacustomerCall SRon behalfof acustomerConvertsomeonelocalFind anRF for acustomerUse oneof ournew slackworkflowsSuccessfullyde-escalatea customerTell aCustomerHappyBirthday!Closean ERcaseFind out acustomersweekendplansSet up &complete apromisekeeper callTell acustomerHappyBelatedBirthdayTake a liveescalationfrom apeerPlace andorder for acustomerFavoriteavehicle

Customer Experience Bingo Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
G
4
B
5
O
6
G
7
O
8
N
9
N
10
N
11
I
12
I
13
B
14
B
15
I
16
O
17
O
18
I
19
N
20
O
21
I
22
G
23
G
24
G
  1. B-Direct to PSD
  2. B-Tell the customer a joke
  3. G-Ask how the customer likes their vehicle
  4. B-Switch someone to pickup!
  5. O-Mention the end date & time for the 7dmbg
  6. G-Take 5 calls back to back (NO ER TIME)
  7. O-Close a case
  8. N-Take on a new case
  9. N-3 calls with no hold time
  10. N-Remind a push customer to sign their new contracts
  11. I-Get a live S/O from a customer
  12. I-Call SR on behalf of a customer
  13. B-Convert someone local
  14. B-Find an RF for a customer
  15. I-Use one of our new slack workflows
  16. O-Successfully de-escalate a customer
  17. O-Tell a Customer Happy Birthday!
  18. I-Close an ER case
  19. N-Find out a customers weekend plans
  20. O-Set up & complete a promise keeper call
  21. I-Tell a customer Happy Belated Birthday
  22. G-Take a live escalation from a peer
  23. G-Place and order for a customer
  24. G-Favorite a vehicle