Call SRon behalfof acustomerPlace andorder for acustomerTake a liveescalationfrom apeerConvertsomeonelocalSet up &complete apromisekeeper callFavoriteavehicleDirectto PSDTell thecustomera jokeUse oneof ournew slackworkflowsFind anRF for acustomer3 callswith nohold timeTake ona newcaseTell aCustomerHappyBirthday!Get a liveS/O fromacustomerTell acustomerHappyBelatedBirthdayRemind apushcustomer tosign their newcontractsFind out acustomersweekendplansSuccessfullyde-escalatea customerClosea caseSwitchsomeoneto pickup!Closean ERcaseAsk how thecustomerlikes theirvehicleTake 5 callsback to back(NO ERTIME)Mention theend date &time for the7dmbgCall SRon behalfof acustomerPlace andorder for acustomerTake a liveescalationfrom apeerConvertsomeonelocalSet up &complete apromisekeeper callFavoriteavehicleDirectto PSDTell thecustomera jokeUse oneof ournew slackworkflowsFind anRF for acustomer3 callswith nohold timeTake ona newcaseTell aCustomerHappyBirthday!Get a liveS/O fromacustomerTell acustomerHappyBelatedBirthdayRemind apushcustomer tosign their newcontractsFind out acustomersweekendplansSuccessfullyde-escalatea customerClosea caseSwitchsomeoneto pickup!Closean ERcaseAsk how thecustomerlikes theirvehicleTake 5 callsback to back(NO ERTIME)Mention theend date &time for the7dmbg

Customer Experience Bingo Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
G
4
B
5
O
6
G
7
B
8
B
9
I
10
B
11
N
12
N
13
O
14
I
15
I
16
N
17
N
18
O
19
O
20
B
21
I
22
G
23
G
24
O
  1. I-Call SR on behalf of a customer
  2. G-Place and order for a customer
  3. G-Take a live escalation from a peer
  4. B-Convert someone local
  5. O-Set up & complete a promise keeper call
  6. G-Favorite a vehicle
  7. B-Direct to PSD
  8. B-Tell the customer a joke
  9. I-Use one of our new slack workflows
  10. B-Find an RF for a customer
  11. N-3 calls with no hold time
  12. N-Take on a new case
  13. O-Tell a Customer Happy Birthday!
  14. I-Get a live S/O from a customer
  15. I-Tell a customer Happy Belated Birthday
  16. N-Remind a push customer to sign their new contracts
  17. N-Find out a customers weekend plans
  18. O-Successfully de-escalate a customer
  19. O-Close a case
  20. B-Switch someone to pickup!
  21. I-Close an ER case
  22. G-Ask how the customer likes their vehicle
  23. G-Take 5 calls back to back (NO ER TIME)
  24. O-Mention the end date & time for the 7dmbg