Take 5 callsback to back(NO ERTIME)Tell thecustomera jokeTell aCustomerHappyBirthday!Find out acustomersweekendplansFind anRF for acustomerClosea caseGet a liveS/O fromacustomerPlace andorder for acustomerTell acustomerHappyBelatedBirthdayMention theend date &time for the7dmbgFavoriteavehicleDirectto PSDSet up &complete apromisekeeper callUse oneof ournew slackworkflowsSuccessfullyde-escalatea customer3 callswith nohold timeRemind apushcustomer tosign their newcontractsClosean ERcaseSwitchsomeoneto pickup!Take a liveescalationfrom apeerTake ona newcaseCall SRon behalfof acustomerAsk how thecustomerlikes theirvehicleConvertsomeonelocalTake 5 callsback to back(NO ERTIME)Tell thecustomera jokeTell aCustomerHappyBirthday!Find out acustomersweekendplansFind anRF for acustomerClosea caseGet a liveS/O fromacustomerPlace andorder for acustomerTell acustomerHappyBelatedBirthdayMention theend date &time for the7dmbgFavoriteavehicleDirectto PSDSet up &complete apromisekeeper callUse oneof ournew slackworkflowsSuccessfullyde-escalatea customer3 callswith nohold timeRemind apushcustomer tosign their newcontractsClosean ERcaseSwitchsomeoneto pickup!Take a liveescalationfrom apeerTake ona newcaseCall SRon behalfof acustomerAsk how thecustomerlikes theirvehicleConvertsomeonelocal

Customer Experience Bingo Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
O
4
N
5
B
6
O
7
I
8
G
9
I
10
O
11
G
12
B
13
O
14
I
15
O
16
N
17
N
18
I
19
B
20
G
21
N
22
I
23
G
24
B
  1. G-Take 5 calls back to back (NO ER TIME)
  2. B-Tell the customer a joke
  3. O-Tell a Customer Happy Birthday!
  4. N-Find out a customers weekend plans
  5. B-Find an RF for a customer
  6. O-Close a case
  7. I-Get a live S/O from a customer
  8. G-Place and order for a customer
  9. I-Tell a customer Happy Belated Birthday
  10. O-Mention the end date & time for the 7dmbg
  11. G-Favorite a vehicle
  12. B-Direct to PSD
  13. O-Set up & complete a promise keeper call
  14. I-Use one of our new slack workflows
  15. O-Successfully de-escalate a customer
  16. N-3 calls with no hold time
  17. N-Remind a push customer to sign their new contracts
  18. I-Close an ER case
  19. B-Switch someone to pickup!
  20. G-Take a live escalation from a peer
  21. N-Take on a new case
  22. I-Call SR on behalf of a customer
  23. G-Ask how the customer likes their vehicle
  24. B-Convert someone local