ConvertsomeonelocalDirectto PSDTell aCustomerHappyBirthday!Call SRon behalfof acustomerSet up &complete apromisekeeper callTake a liveescalationfrom apeerRemind apushcustomer tosign their newcontractsPlace andorder for acustomerFavoriteavehicleAsk how thecustomerlikes theirvehicleTake 5 callsback to back(NO ERTIME)Use oneof ournew slackworkflowsTake ona newcaseFind anRF for acustomerFind out acustomersweekendplansGet a liveS/O fromacustomerClosean ERcaseTell thecustomera jokeSwitchsomeoneto pickup!Tell acustomerHappyBelatedBirthdayClosea caseMention theend date &time for the7dmbgSuccessfullyde-escalatea customer3 callswith nohold timeConvertsomeonelocalDirectto PSDTell aCustomerHappyBirthday!Call SRon behalfof acustomerSet up &complete apromisekeeper callTake a liveescalationfrom apeerRemind apushcustomer tosign their newcontractsPlace andorder for acustomerFavoriteavehicleAsk how thecustomerlikes theirvehicleTake 5 callsback to back(NO ERTIME)Use oneof ournew slackworkflowsTake ona newcaseFind anRF for acustomerFind out acustomersweekendplansGet a liveS/O fromacustomerClosean ERcaseTell thecustomera jokeSwitchsomeoneto pickup!Tell acustomerHappyBelatedBirthdayClosea caseMention theend date &time for the7dmbgSuccessfullyde-escalatea customer3 callswith nohold time

Customer Experience Bingo Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
O
4
I
5
O
6
G
7
N
8
G
9
G
10
G
11
G
12
I
13
N
14
B
15
N
16
I
17
I
18
B
19
B
20
I
21
O
22
O
23
O
24
N
  1. B-Convert someone local
  2. B-Direct to PSD
  3. O-Tell a Customer Happy Birthday!
  4. I-Call SR on behalf of a customer
  5. O-Set up & complete a promise keeper call
  6. G-Take a live escalation from a peer
  7. N-Remind a push customer to sign their new contracts
  8. G-Place and order for a customer
  9. G-Favorite a vehicle
  10. G-Ask how the customer likes their vehicle
  11. G-Take 5 calls back to back (NO ER TIME)
  12. I-Use one of our new slack workflows
  13. N-Take on a new case
  14. B-Find an RF for a customer
  15. N-Find out a customers weekend plans
  16. I-Get a live S/O from a customer
  17. I-Close an ER case
  18. B-Tell the customer a joke
  19. B-Switch someone to pickup!
  20. I-Tell a customer Happy Belated Birthday
  21. O-Close a case
  22. O-Mention the end date & time for the 7dmbg
  23. O-Successfully de-escalate a customer
  24. N-3 calls with no hold time