Call SRon behalfof acustomerTake a liveescalationfrom apeerSet up &complete apromisekeeper callTake ona newcaseConvertsomeonelocalTell aCustomerHappyBirthday!Switchsomeoneto pickup!FavoriteavehicleMention theend date &time for the7dmbgTell acustomerHappyBelatedBirthdayAsk how thecustomerlikes theirvehicleRemind apushcustomer tosign their newcontractsClosean ERcaseSuccessfullyde-escalatea customerGet a liveS/O fromacustomerFind anRF for acustomerPlace andorder for acustomerFind out acustomersweekendplans3 callswith nohold timeUse oneof ournew slackworkflowsDirectto PSDClosea caseTake 5 callsback to back(NO ERTIME)Tell thecustomera jokeCall SRon behalfof acustomerTake a liveescalationfrom apeerSet up &complete apromisekeeper callTake ona newcaseConvertsomeonelocalTell aCustomerHappyBirthday!Switchsomeoneto pickup!FavoriteavehicleMention theend date &time for the7dmbgTell acustomerHappyBelatedBirthdayAsk how thecustomerlikes theirvehicleRemind apushcustomer tosign their newcontractsClosean ERcaseSuccessfullyde-escalatea customerGet a liveS/O fromacustomerFind anRF for acustomerPlace andorder for acustomerFind out acustomersweekendplans3 callswith nohold timeUse oneof ournew slackworkflowsDirectto PSDClosea caseTake 5 callsback to back(NO ERTIME)Tell thecustomera joke

Customer Experience Bingo Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
N
5
B
6
O
7
B
8
G
9
O
10
I
11
G
12
N
13
I
14
O
15
I
16
B
17
G
18
N
19
N
20
I
21
B
22
O
23
G
24
B
  1. I-Call SR on behalf of a customer
  2. G-Take a live escalation from a peer
  3. O-Set up & complete a promise keeper call
  4. N-Take on a new case
  5. B-Convert someone local
  6. O-Tell a Customer Happy Birthday!
  7. B-Switch someone to pickup!
  8. G-Favorite a vehicle
  9. O-Mention the end date & time for the 7dmbg
  10. I-Tell a customer Happy Belated Birthday
  11. G-Ask how the customer likes their vehicle
  12. N-Remind a push customer to sign their new contracts
  13. I-Close an ER case
  14. O-Successfully de-escalate a customer
  15. I-Get a live S/O from a customer
  16. B-Find an RF for a customer
  17. G-Place and order for a customer
  18. N-Find out a customers weekend plans
  19. N-3 calls with no hold time
  20. I-Use one of our new slack workflows
  21. B-Direct to PSD
  22. O-Close a case
  23. G-Take 5 calls back to back (NO ER TIME)
  24. B-Tell the customer a joke