Use oneof ournew slackworkflowsGet a liveS/O fromacustomerPlace andorder for acustomerSet up &complete apromisekeeper callDirectto PSDTake 5 callsback to back(NO ERTIME)Successfullyde-escalatea customerTell acustomerHappyBelatedBirthday3 callswith nohold timeTell aCustomerHappyBirthday!ConvertsomeonelocalRemind apushcustomer tosign their newcontractsSwitchsomeoneto pickup!Tell thecustomera jokeClosean ERcaseAsk how thecustomerlikes theirvehicleFind out acustomersweekendplansCall SRon behalfof acustomerFavoriteavehicleMention theend date &time for the7dmbgFind anRF for acustomerClosea caseTake ona newcaseTake a liveescalationfrom apeerUse oneof ournew slackworkflowsGet a liveS/O fromacustomerPlace andorder for acustomerSet up &complete apromisekeeper callDirectto PSDTake 5 callsback to back(NO ERTIME)Successfullyde-escalatea customerTell acustomerHappyBelatedBirthday3 callswith nohold timeTell aCustomerHappyBirthday!ConvertsomeonelocalRemind apushcustomer tosign their newcontractsSwitchsomeoneto pickup!Tell thecustomera jokeClosean ERcaseAsk how thecustomerlikes theirvehicleFind out acustomersweekendplansCall SRon behalfof acustomerFavoriteavehicleMention theend date &time for the7dmbgFind anRF for acustomerClosea caseTake ona newcaseTake a liveescalationfrom apeer

Customer Experience Bingo Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
G
4
O
5
B
6
G
7
O
8
I
9
N
10
O
11
B
12
N
13
B
14
B
15
I
16
G
17
N
18
I
19
G
20
O
21
B
22
O
23
N
24
G
  1. I-Use one of our new slack workflows
  2. I-Get a live S/O from a customer
  3. G-Place and order for a customer
  4. O-Set up & complete a promise keeper call
  5. B-Direct to PSD
  6. G-Take 5 calls back to back (NO ER TIME)
  7. O-Successfully de-escalate a customer
  8. I-Tell a customer Happy Belated Birthday
  9. N-3 calls with no hold time
  10. O-Tell a Customer Happy Birthday!
  11. B-Convert someone local
  12. N-Remind a push customer to sign their new contracts
  13. B-Switch someone to pickup!
  14. B-Tell the customer a joke
  15. I-Close an ER case
  16. G-Ask how the customer likes their vehicle
  17. N-Find out a customers weekend plans
  18. I-Call SR on behalf of a customer
  19. G-Favorite a vehicle
  20. O-Mention the end date & time for the 7dmbg
  21. B-Find an RF for a customer
  22. O-Close a case
  23. N-Take on a new case
  24. G-Take a live escalation from a peer