Switchsomeoneto pickup!Tell aCustomerHappyBirthday!Get a liveS/O fromacustomerFind anRF for acustomerFind out acustomersweekendplansDirectto PSDFavoriteavehicleClosea caseRemind apushcustomer tosign their newcontractsTell acustomerHappyBelatedBirthdayTake ona newcaseSuccessfullyde-escalatea customerClosean ERcaseTell thecustomera jokeSet up &complete apromisekeeper call3 callswith nohold timePlace andorder for acustomerUse oneof ournew slackworkflowsTake a liveescalationfrom apeerAsk how thecustomerlikes theirvehicleCall SRon behalfof acustomerMention theend date &time for the7dmbgConvertsomeonelocalTake 5 callsback to back(NO ERTIME)Switchsomeoneto pickup!Tell aCustomerHappyBirthday!Get a liveS/O fromacustomerFind anRF for acustomerFind out acustomersweekendplansDirectto PSDFavoriteavehicleClosea caseRemind apushcustomer tosign their newcontractsTell acustomerHappyBelatedBirthdayTake ona newcaseSuccessfullyde-escalatea customerClosean ERcaseTell thecustomera jokeSet up &complete apromisekeeper call3 callswith nohold timePlace andorder for acustomerUse oneof ournew slackworkflowsTake a liveescalationfrom apeerAsk how thecustomerlikes theirvehicleCall SRon behalfof acustomerMention theend date &time for the7dmbgConvertsomeonelocalTake 5 callsback to back(NO ERTIME)

Customer Experience Bingo Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
I
4
B
5
N
6
B
7
G
8
O
9
N
10
I
11
N
12
O
13
I
14
B
15
O
16
N
17
G
18
I
19
G
20
G
21
I
22
O
23
B
24
G
  1. B-Switch someone to pickup!
  2. O-Tell a Customer Happy Birthday!
  3. I-Get a live S/O from a customer
  4. B-Find an RF for a customer
  5. N-Find out a customers weekend plans
  6. B-Direct to PSD
  7. G-Favorite a vehicle
  8. O-Close a case
  9. N-Remind a push customer to sign their new contracts
  10. I-Tell a customer Happy Belated Birthday
  11. N-Take on a new case
  12. O-Successfully de-escalate a customer
  13. I-Close an ER case
  14. B-Tell the customer a joke
  15. O-Set up & complete a promise keeper call
  16. N-3 calls with no hold time
  17. G-Place and order for a customer
  18. I-Use one of our new slack workflows
  19. G-Take a live escalation from a peer
  20. G-Ask how the customer likes their vehicle
  21. I-Call SR on behalf of a customer
  22. O-Mention the end date & time for the 7dmbg
  23. B-Convert someone local
  24. G-Take 5 calls back to back (NO ER TIME)