Successfullyde-escalatea customerFind anRF for acustomerTell acustomerHappyBelatedBirthdayPlace andorder for acustomerTake ona newcaseTake 5 callsback to back(NO ERTIME)Switchsomeoneto pickup!Call SRon behalfof acustomerClosea caseSet up &complete apromisekeeper callConvertsomeonelocalFind out acustomersweekendplansFavoriteavehicleRemind apushcustomer tosign their newcontractsTake a liveescalationfrom apeerTell aCustomerHappyBirthday!Mention theend date &time for the7dmbgUse oneof ournew slackworkflowsAsk how thecustomerlikes theirvehicleGet a liveS/O fromacustomerDirectto PSD3 callswith nohold timeTell thecustomera jokeClosean ERcaseSuccessfullyde-escalatea customerFind anRF for acustomerTell acustomerHappyBelatedBirthdayPlace andorder for acustomerTake ona newcaseTake 5 callsback to back(NO ERTIME)Switchsomeoneto pickup!Call SRon behalfof acustomerClosea caseSet up &complete apromisekeeper callConvertsomeonelocalFind out acustomersweekendplansFavoriteavehicleRemind apushcustomer tosign their newcontractsTake a liveescalationfrom apeerTell aCustomerHappyBirthday!Mention theend date &time for the7dmbgUse oneof ournew slackworkflowsAsk how thecustomerlikes theirvehicleGet a liveS/O fromacustomerDirectto PSD3 callswith nohold timeTell thecustomera jokeClosean ERcase

Customer Experience Bingo Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
I
4
G
5
N
6
G
7
B
8
I
9
O
10
O
11
B
12
N
13
G
14
N
15
G
16
O
17
O
18
I
19
G
20
I
21
B
22
N
23
B
24
I
  1. O-Successfully de-escalate a customer
  2. B-Find an RF for a customer
  3. I-Tell a customer Happy Belated Birthday
  4. G-Place and order for a customer
  5. N-Take on a new case
  6. G-Take 5 calls back to back (NO ER TIME)
  7. B-Switch someone to pickup!
  8. I-Call SR on behalf of a customer
  9. O-Close a case
  10. O-Set up & complete a promise keeper call
  11. B-Convert someone local
  12. N-Find out a customers weekend plans
  13. G-Favorite a vehicle
  14. N-Remind a push customer to sign their new contracts
  15. G-Take a live escalation from a peer
  16. O-Tell a Customer Happy Birthday!
  17. O-Mention the end date & time for the 7dmbg
  18. I-Use one of our new slack workflows
  19. G-Ask how the customer likes their vehicle
  20. I-Get a live S/O from a customer
  21. B-Direct to PSD
  22. N-3 calls with no hold time
  23. B-Tell the customer a joke
  24. I-Close an ER case