Ask how thecustomerlikes theirvehicleTake ona newcaseFind out acustomersweekendplansTell thecustomera jokeFind anRF for acustomerClosea caseGet a liveS/O fromacustomerMention theend date &time for the7dmbgUse oneof ournew slackworkflowsSet up &complete apromisekeeper callFavoriteavehicle3 callswith nohold timeRemind apushcustomer tosign their newcontractsDirectto PSDClosean ERcaseTake a liveescalationfrom apeerConvertsomeonelocalTell acustomerHappyBelatedBirthdayTake 5 callsback to back(NO ERTIME)Place andorder for acustomerSuccessfullyde-escalatea customerSwitchsomeoneto pickup!Tell aCustomerHappyBirthday!Call SRon behalfof acustomerAsk how thecustomerlikes theirvehicleTake ona newcaseFind out acustomersweekendplansTell thecustomera jokeFind anRF for acustomerClosea caseGet a liveS/O fromacustomerMention theend date &time for the7dmbgUse oneof ournew slackworkflowsSet up &complete apromisekeeper callFavoriteavehicle3 callswith nohold timeRemind apushcustomer tosign their newcontractsDirectto PSDClosean ERcaseTake a liveescalationfrom apeerConvertsomeonelocalTell acustomerHappyBelatedBirthdayTake 5 callsback to back(NO ERTIME)Place andorder for acustomerSuccessfullyde-escalatea customerSwitchsomeoneto pickup!Tell aCustomerHappyBirthday!Call SRon behalfof acustomer

Customer Experience Bingo Friday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
N
4
B
5
B
6
O
7
I
8
O
9
I
10
O
11
G
12
N
13
N
14
B
15
I
16
G
17
B
18
I
19
G
20
G
21
O
22
B
23
O
24
I
  1. G-Ask how the customer likes their vehicle
  2. N-Take on a new case
  3. N-Find out a customers weekend plans
  4. B-Tell the customer a joke
  5. B-Find an RF for a customer
  6. O-Close a case
  7. I-Get a live S/O from a customer
  8. O-Mention the end date & time for the 7dmbg
  9. I-Use one of our new slack workflows
  10. O-Set up & complete a promise keeper call
  11. G-Favorite a vehicle
  12. N-3 calls with no hold time
  13. N-Remind a push customer to sign their new contracts
  14. B-Direct to PSD
  15. I-Close an ER case
  16. G-Take a live escalation from a peer
  17. B-Convert someone local
  18. I-Tell a customer Happy Belated Birthday
  19. G-Take 5 calls back to back (NO ER TIME)
  20. G-Place and order for a customer
  21. O-Successfully de-escalate a customer
  22. B-Switch someone to pickup!
  23. O-Tell a Customer Happy Birthday!
  24. I-Call SR on behalf of a customer