85 on scoredcall forforgetting tooffereservice linkLess than 2secondsbetween callsfor 2 hoursstraightCHcomplainsabout IVRLong callkeeps youon 6+minutes pastyour shiftCH demandsto know whytheir creditlimit wasdecreasedYourquestion isunansweredin chatCH can'tunderstand whya cbal refund is"charged" onhis statementCallerdemanding toknow why theirapplication wasdeclinedCan't findthe rightgeniusdocSit in acwlike adumbassCCTover350CH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"A dog/kidgets loudwhile you'reon a callWSfreezesCHcussesDeadairClub associatecalls in and triesto get you to dosomething youcan't doCH callsyoustupid"You havebeen inacw for 15seconds..."CH asks forstatementsfrom 2020 orearlier$30 statementcredit wasn'tearned butCH wants itanywayCH is yellingbut says it'stheir regularvoiceAuth userpretendsto be PCHOn hold5+minutesfor EHD85 on scoredcall forforgetting tooffereservice linkLess than 2secondsbetween callsfor 2 hoursstraightCHcomplainsabout IVRLong callkeeps youon 6+minutes pastyour shiftCH demandsto know whytheir creditlimit wasdecreasedYourquestion isunansweredin chatCH can'tunderstand whya cbal refund is"charged" onhis statementCallerdemanding toknow why theirapplication wasdeclinedCan't findthe rightgeniusdocSit in acwlike adumbassCCTover350CH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"A dog/kidgets loudwhile you'reon a callWSfreezesCHcussesDeadairClub associatecalls in and triesto get you to dosomething youcan't doCH callsyoustupid"You havebeen inacw for 15seconds..."CH asks forstatementsfrom 2020 orearlier$30 statementcredit wasn'tearned butCH wants itanywayCH is yellingbut says it'stheir regularvoiceAuth userpretendsto be PCHOn hold5+minutesfor EHD

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 85 on scored call for forgetting to offer eservice link
  2. Less than 2 seconds between calls for 2 hours straight
  3. CH complains about IVR
  4. Long call keeps you on 6+ minutes past your shift
  5. CH demands to know why their credit limit was decreased
  6. Your question is unanswered in chat
  7. CH can't understand why a cbal refund is "charged" on his statement
  8. Caller demanding to know why their application was declined
  9. Can't find the right genius doc
  10. Sit in acw like a dumbass
  11. CCT over 350
  12. CH tells you the late fee should be waived because they are "such a good customer" and they "spend a lot at Sam's"
  13. A dog/kid gets loud while you're on a call
  14. WS freezes
  15. CH cusses
  16. Dead air
  17. Club associate calls in and tries to get you to do something you can't do
  18. CH calls you stupid
  19. "You have been in acw for 15 seconds..."
  20. CH asks for statements from 2020 or earlier
  21. $30 statement credit wasn't earned but CH wants it anyway
  22. CH is yelling but says it's their regular voice
  23. Auth user pretends to be PCH
  24. On hold 5+minutes for EHD