CH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"CHcomplainsabout IVRWSfreezesCCTover350Auth userpretendsto be PCHLess than 2secondsbetween callsfor 2 hoursstraight$30 statementcredit wasn'tearned butCH wants itanywayA dog/kidgets loudwhile you'reon a call85 on scoredcall forforgetting tooffereservice linkCH can'tunderstand whya cbal refund is"charged" onhis statementSit in acwlike adumbassCHcussesLong callkeeps youon 6+minutes pastyour shiftCH demandsto know whytheir creditlimit wasdecreasedYourquestion isunansweredin chatOn hold5+minutesfor EHDCan't findthe rightgeniusdocCallerdemanding toknow why theirapplication wasdeclinedCH is yellingbut says it'stheir regularvoiceClub associatecalls in and triesto get you to dosomething youcan't do"You havebeen inacw for 15seconds..."CH asks forstatementsfrom 2020 orearlierCH callsyoustupidDeadairCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"CHcomplainsabout IVRWSfreezesCCTover350Auth userpretendsto be PCHLess than 2secondsbetween callsfor 2 hoursstraight$30 statementcredit wasn'tearned butCH wants itanywayA dog/kidgets loudwhile you'reon a call85 on scoredcall forforgetting tooffereservice linkCH can'tunderstand whya cbal refund is"charged" onhis statementSit in acwlike adumbassCHcussesLong callkeeps youon 6+minutes pastyour shiftCH demandsto know whytheir creditlimit wasdecreasedYourquestion isunansweredin chatOn hold5+minutesfor EHDCan't findthe rightgeniusdocCallerdemanding toknow why theirapplication wasdeclinedCH is yellingbut says it'stheir regularvoiceClub associatecalls in and triesto get you to dosomething youcan't do"You havebeen inacw for 15seconds..."CH asks forstatementsfrom 2020 orearlierCH callsyoustupidDeadair

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CH tells you the late fee should be waived because they are "such a good customer" and they "spend a lot at Sam's"
  2. CH complains about IVR
  3. WS freezes
  4. CCT over 350
  5. Auth user pretends to be PCH
  6. Less than 2 seconds between calls for 2 hours straight
  7. $30 statement credit wasn't earned but CH wants it anyway
  8. A dog/kid gets loud while you're on a call
  9. 85 on scored call for forgetting to offer eservice link
  10. CH can't understand why a cbal refund is "charged" on his statement
  11. Sit in acw like a dumbass
  12. CH cusses
  13. Long call keeps you on 6+ minutes past your shift
  14. CH demands to know why their credit limit was decreased
  15. Your question is unanswered in chat
  16. On hold 5+minutes for EHD
  17. Can't find the right genius doc
  18. Caller demanding to know why their application was declined
  19. CH is yelling but says it's their regular voice
  20. Club associate calls in and tries to get you to do something you can't do
  21. "You have been in acw for 15 seconds..."
  22. CH asks for statements from 2020 or earlier
  23. CH calls you stupid
  24. Dead air