CHcomplainsabout IVR85 on scoredcall forforgetting tooffereservice linkCH can'tunderstand whya cbal refund is"charged" onhis statementYourquestion isunansweredin chatCallerdemanding toknow why theirapplication wasdeclined"You havebeen inacw for 15seconds..."Sit in acwlike adumbassCan't findthe rightgeniusdocCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"CH demandsto know whytheir creditlimit wasdecreasedCHcussesCH callsyoustupid$30 statementcredit wasn'tearned butCH wants itanywayDeadairAuth userpretendsto be PCHLess than 2secondsbetween callsfor 2 hoursstraightOn hold5+minutesfor EHDClub associatecalls in and triesto get you to dosomething youcan't doLong callkeeps youon 6+minutes pastyour shiftWSfreezesCH is yellingbut says it'stheir regularvoiceCH asks forstatementsfrom 2020 orearlierA dog/kidgets loudwhile you'reon a callCCTover350CHcomplainsabout IVR85 on scoredcall forforgetting tooffereservice linkCH can'tunderstand whya cbal refund is"charged" onhis statementYourquestion isunansweredin chatCallerdemanding toknow why theirapplication wasdeclined"You havebeen inacw for 15seconds..."Sit in acwlike adumbassCan't findthe rightgeniusdocCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"CH demandsto know whytheir creditlimit wasdecreasedCHcussesCH callsyoustupid$30 statementcredit wasn'tearned butCH wants itanywayDeadairAuth userpretendsto be PCHLess than 2secondsbetween callsfor 2 hoursstraightOn hold5+minutesfor EHDClub associatecalls in and triesto get you to dosomething youcan't doLong callkeeps youon 6+minutes pastyour shiftWSfreezesCH is yellingbut says it'stheir regularvoiceCH asks forstatementsfrom 2020 orearlierA dog/kidgets loudwhile you'reon a callCCTover350

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CH complains about IVR
  2. 85 on scored call for forgetting to offer eservice link
  3. CH can't understand why a cbal refund is "charged" on his statement
  4. Your question is unanswered in chat
  5. Caller demanding to know why their application was declined
  6. "You have been in acw for 15 seconds..."
  7. Sit in acw like a dumbass
  8. Can't find the right genius doc
  9. CH tells you the late fee should be waived because they are "such a good customer" and they "spend a lot at Sam's"
  10. CH demands to know why their credit limit was decreased
  11. CH cusses
  12. CH calls you stupid
  13. $30 statement credit wasn't earned but CH wants it anyway
  14. Dead air
  15. Auth user pretends to be PCH
  16. Less than 2 seconds between calls for 2 hours straight
  17. On hold 5+minutes for EHD
  18. Club associate calls in and tries to get you to do something you can't do
  19. Long call keeps you on 6+ minutes past your shift
  20. WS freezes
  21. CH is yelling but says it's their regular voice
  22. CH asks for statements from 2020 or earlier
  23. A dog/kid gets loud while you're on a call
  24. CCT over 350