Can't findthe rightgeniusdocCH asks forstatementsfrom 2020 orearlierCH can'tunderstand whya cbal refund is"charged" onhis statementCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's""You havebeen inacw for 15seconds..."Less than 2secondsbetween callsfor 2 hoursstraightCH demandsto know whytheir creditlimit wasdecreasedAuth userpretendsto be PCHDeadairA dog/kidgets loudwhile you'reon a callYourquestion isunansweredin chatCHcussesClub associatecalls in and triesto get you to dosomething youcan't doCallerdemanding toknow why theirapplication wasdeclinedWSfreezesOn hold5+minutesfor EHDLong callkeeps youon 6+minutes pastyour shiftCH callsyoustupidCH is yellingbut says it'stheir regularvoiceCCTover350CHcomplainsabout IVR$30 statementcredit wasn'tearned butCH wants itanyway85 on scoredcall forforgetting tooffereservice linkSit in acwlike adumbassCan't findthe rightgeniusdocCH asks forstatementsfrom 2020 orearlierCH can'tunderstand whya cbal refund is"charged" onhis statementCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's""You havebeen inacw for 15seconds..."Less than 2secondsbetween callsfor 2 hoursstraightCH demandsto know whytheir creditlimit wasdecreasedAuth userpretendsto be PCHDeadairA dog/kidgets loudwhile you'reon a callYourquestion isunansweredin chatCHcussesClub associatecalls in and triesto get you to dosomething youcan't doCallerdemanding toknow why theirapplication wasdeclinedWSfreezesOn hold5+minutesfor EHDLong callkeeps youon 6+minutes pastyour shiftCH callsyoustupidCH is yellingbut says it'stheir regularvoiceCCTover350CHcomplainsabout IVR$30 statementcredit wasn'tearned butCH wants itanyway85 on scoredcall forforgetting tooffereservice linkSit in acwlike adumbass

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Can't find the right genius doc
  2. CH asks for statements from 2020 or earlier
  3. CH can't understand why a cbal refund is "charged" on his statement
  4. CH tells you the late fee should be waived because they are "such a good customer" and they "spend a lot at Sam's"
  5. "You have been in acw for 15 seconds..."
  6. Less than 2 seconds between calls for 2 hours straight
  7. CH demands to know why their credit limit was decreased
  8. Auth user pretends to be PCH
  9. Dead air
  10. A dog/kid gets loud while you're on a call
  11. Your question is unanswered in chat
  12. CH cusses
  13. Club associate calls in and tries to get you to do something you can't do
  14. Caller demanding to know why their application was declined
  15. WS freezes
  16. On hold 5+minutes for EHD
  17. Long call keeps you on 6+ minutes past your shift
  18. CH calls you stupid
  19. CH is yelling but says it's their regular voice
  20. CCT over 350
  21. CH complains about IVR
  22. $30 statement credit wasn't earned but CH wants it anyway
  23. 85 on scored call for forgetting to offer eservice link
  24. Sit in acw like a dumbass