CH asks forstatementsfrom 2020 orearlierCH callsyoustupidOn hold5+minutesfor EHDCan't findthe rightgeniusdoc$30 statementcredit wasn'tearned butCH wants itanywayCHcomplainsabout IVRCH is yellingbut says it'stheir regularvoiceYourquestion isunansweredin chatSit in acwlike adumbassCallerdemanding toknow why theirapplication wasdeclinedWSfreezesCHcussesCH can'tunderstand whya cbal refund is"charged" onhis statementLong callkeeps youon 6+minutes pastyour shiftA dog/kidgets loudwhile you'reon a callCCTover350CH demandsto know whytheir creditlimit wasdecreased85 on scoredcall forforgetting tooffereservice linkDeadairClub associatecalls in and triesto get you to dosomething youcan't do"You havebeen inacw for 15seconds..."Less than 2secondsbetween callsfor 2 hoursstraightAuth userpretendsto be PCHCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"CH asks forstatementsfrom 2020 orearlierCH callsyoustupidOn hold5+minutesfor EHDCan't findthe rightgeniusdoc$30 statementcredit wasn'tearned butCH wants itanywayCHcomplainsabout IVRCH is yellingbut says it'stheir regularvoiceYourquestion isunansweredin chatSit in acwlike adumbassCallerdemanding toknow why theirapplication wasdeclinedWSfreezesCHcussesCH can'tunderstand whya cbal refund is"charged" onhis statementLong callkeeps youon 6+minutes pastyour shiftA dog/kidgets loudwhile you'reon a callCCTover350CH demandsto know whytheir creditlimit wasdecreased85 on scoredcall forforgetting tooffereservice linkDeadairClub associatecalls in and triesto get you to dosomething youcan't do"You havebeen inacw for 15seconds..."Less than 2secondsbetween callsfor 2 hoursstraightAuth userpretendsto be PCHCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CH asks for statements from 2020 or earlier
  2. CH calls you stupid
  3. On hold 5+minutes for EHD
  4. Can't find the right genius doc
  5. $30 statement credit wasn't earned but CH wants it anyway
  6. CH complains about IVR
  7. CH is yelling but says it's their regular voice
  8. Your question is unanswered in chat
  9. Sit in acw like a dumbass
  10. Caller demanding to know why their application was declined
  11. WS freezes
  12. CH cusses
  13. CH can't understand why a cbal refund is "charged" on his statement
  14. Long call keeps you on 6+ minutes past your shift
  15. A dog/kid gets loud while you're on a call
  16. CCT over 350
  17. CH demands to know why their credit limit was decreased
  18. 85 on scored call for forgetting to offer eservice link
  19. Dead air
  20. Club associate calls in and tries to get you to do something you can't do
  21. "You have been in acw for 15 seconds..."
  22. Less than 2 seconds between calls for 2 hours straight
  23. Auth user pretends to be PCH
  24. CH tells you the late fee should be waived because they are "such a good customer" and they "spend a lot at Sam's"