CH can'tunderstand whya cbal refund is"charged" onhis statementAuth userpretendsto be PCH"You havebeen inacw for 15seconds..."Club associatecalls in and triesto get you to dosomething youcan't doSit in acwlike adumbassCallerdemanding toknow why theirapplication wasdeclinedCan't findthe rightgeniusdocCHcussesCH demandsto know whytheir creditlimit wasdecreased85 on scoredcall forforgetting tooffereservice linkWSfreezesCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"CH callsyoustupidYourquestion isunansweredin chatOn hold5+minutesfor EHDCCTover350CHcomplainsabout IVRA dog/kidgets loudwhile you'reon a call$30 statementcredit wasn'tearned butCH wants itanywayCH asks forstatementsfrom 2020 orearlierLess than 2secondsbetween callsfor 2 hoursstraightLong callkeeps youon 6+minutes pastyour shiftCH is yellingbut says it'stheir regularvoiceDeadairCH can'tunderstand whya cbal refund is"charged" onhis statementAuth userpretendsto be PCH"You havebeen inacw for 15seconds..."Club associatecalls in and triesto get you to dosomething youcan't doSit in acwlike adumbassCallerdemanding toknow why theirapplication wasdeclinedCan't findthe rightgeniusdocCHcussesCH demandsto know whytheir creditlimit wasdecreased85 on scoredcall forforgetting tooffereservice linkWSfreezesCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"CH callsyoustupidYourquestion isunansweredin chatOn hold5+minutesfor EHDCCTover350CHcomplainsabout IVRA dog/kidgets loudwhile you'reon a call$30 statementcredit wasn'tearned butCH wants itanywayCH asks forstatementsfrom 2020 orearlierLess than 2secondsbetween callsfor 2 hoursstraightLong callkeeps youon 6+minutes pastyour shiftCH is yellingbut says it'stheir regularvoiceDeadair

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CH can't understand why a cbal refund is "charged" on his statement
  2. Auth user pretends to be PCH
  3. "You have been in acw for 15 seconds..."
  4. Club associate calls in and tries to get you to do something you can't do
  5. Sit in acw like a dumbass
  6. Caller demanding to know why their application was declined
  7. Can't find the right genius doc
  8. CH cusses
  9. CH demands to know why their credit limit was decreased
  10. 85 on scored call for forgetting to offer eservice link
  11. WS freezes
  12. CH tells you the late fee should be waived because they are "such a good customer" and they "spend a lot at Sam's"
  13. CH calls you stupid
  14. Your question is unanswered in chat
  15. On hold 5+minutes for EHD
  16. CCT over 350
  17. CH complains about IVR
  18. A dog/kid gets loud while you're on a call
  19. $30 statement credit wasn't earned but CH wants it anyway
  20. CH asks for statements from 2020 or earlier
  21. Less than 2 seconds between calls for 2 hours straight
  22. Long call keeps you on 6+ minutes past your shift
  23. CH is yelling but says it's their regular voice
  24. Dead air