CH callsyoustupidCH is yellingbut says it'stheir regularvoiceSit in acwlike adumbassCH asks forstatementsfrom 2020 orearlierCH can'tunderstand whya cbal refund is"charged" onhis statementCHcussesCallerdemanding toknow why theirapplication wasdeclinedCH demandsto know whytheir creditlimit wasdecreasedAuth userpretendsto be PCHA dog/kidgets loudwhile you'reon a callCCTover350CHcomplainsabout IVR85 on scoredcall forforgetting tooffereservice link"You havebeen inacw for 15seconds..."Less than 2secondsbetween callsfor 2 hoursstraight$30 statementcredit wasn'tearned butCH wants itanywayClub associatecalls in and triesto get you to dosomething youcan't doWSfreezesCan't findthe rightgeniusdocDeadairLong callkeeps youon 6+minutes pastyour shiftCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"Yourquestion isunansweredin chatOn hold5+minutesfor EHDCH callsyoustupidCH is yellingbut says it'stheir regularvoiceSit in acwlike adumbassCH asks forstatementsfrom 2020 orearlierCH can'tunderstand whya cbal refund is"charged" onhis statementCHcussesCallerdemanding toknow why theirapplication wasdeclinedCH demandsto know whytheir creditlimit wasdecreasedAuth userpretendsto be PCHA dog/kidgets loudwhile you'reon a callCCTover350CHcomplainsabout IVR85 on scoredcall forforgetting tooffereservice link"You havebeen inacw for 15seconds..."Less than 2secondsbetween callsfor 2 hoursstraight$30 statementcredit wasn'tearned butCH wants itanywayClub associatecalls in and triesto get you to dosomething youcan't doWSfreezesCan't findthe rightgeniusdocDeadairLong callkeeps youon 6+minutes pastyour shiftCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"Yourquestion isunansweredin chatOn hold5+minutesfor EHD

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CH calls you stupid
  2. CH is yelling but says it's their regular voice
  3. Sit in acw like a dumbass
  4. CH asks for statements from 2020 or earlier
  5. CH can't understand why a cbal refund is "charged" on his statement
  6. CH cusses
  7. Caller demanding to know why their application was declined
  8. CH demands to know why their credit limit was decreased
  9. Auth user pretends to be PCH
  10. A dog/kid gets loud while you're on a call
  11. CCT over 350
  12. CH complains about IVR
  13. 85 on scored call for forgetting to offer eservice link
  14. "You have been in acw for 15 seconds..."
  15. Less than 2 seconds between calls for 2 hours straight
  16. $30 statement credit wasn't earned but CH wants it anyway
  17. Club associate calls in and tries to get you to do something you can't do
  18. WS freezes
  19. Can't find the right genius doc
  20. Dead air
  21. Long call keeps you on 6+ minutes past your shift
  22. CH tells you the late fee should be waived because they are "such a good customer" and they "spend a lot at Sam's"
  23. Your question is unanswered in chat
  24. On hold 5+minutes for EHD