Auth userpretendsto be PCHLong callkeeps youon 6+minutes pastyour shiftYourquestion isunansweredin chatCHcomplainsabout IVR"You havebeen inacw for 15seconds..."On hold5+minutesfor EHDCHcussesDeadairCallerdemanding toknow why theirapplication wasdeclinedLess than 2secondsbetween callsfor 2 hoursstraightA dog/kidgets loudwhile you'reon a callCCTover350CH asks forstatementsfrom 2020 orearlier85 on scoredcall forforgetting tooffereservice linkClub associatecalls in and triesto get you to dosomething youcan't doCH is yellingbut says it'stheir regularvoiceCH callsyoustupidCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"$30 statementcredit wasn'tearned butCH wants itanywaySit in acwlike adumbassCH demandsto know whytheir creditlimit wasdecreasedWSfreezesCan't findthe rightgeniusdocCH can'tunderstand whya cbal refund is"charged" onhis statementAuth userpretendsto be PCHLong callkeeps youon 6+minutes pastyour shiftYourquestion isunansweredin chatCHcomplainsabout IVR"You havebeen inacw for 15seconds..."On hold5+minutesfor EHDCHcussesDeadairCallerdemanding toknow why theirapplication wasdeclinedLess than 2secondsbetween callsfor 2 hoursstraightA dog/kidgets loudwhile you'reon a callCCTover350CH asks forstatementsfrom 2020 orearlier85 on scoredcall forforgetting tooffereservice linkClub associatecalls in and triesto get you to dosomething youcan't doCH is yellingbut says it'stheir regularvoiceCH callsyoustupidCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"$30 statementcredit wasn'tearned butCH wants itanywaySit in acwlike adumbassCH demandsto know whytheir creditlimit wasdecreasedWSfreezesCan't findthe rightgeniusdocCH can'tunderstand whya cbal refund is"charged" onhis statement

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Auth user pretends to be PCH
  2. Long call keeps you on 6+ minutes past your shift
  3. Your question is unanswered in chat
  4. CH complains about IVR
  5. "You have been in acw for 15 seconds..."
  6. On hold 5+minutes for EHD
  7. CH cusses
  8. Dead air
  9. Caller demanding to know why their application was declined
  10. Less than 2 seconds between calls for 2 hours straight
  11. A dog/kid gets loud while you're on a call
  12. CCT over 350
  13. CH asks for statements from 2020 or earlier
  14. 85 on scored call for forgetting to offer eservice link
  15. Club associate calls in and tries to get you to do something you can't do
  16. CH is yelling but says it's their regular voice
  17. CH calls you stupid
  18. CH tells you the late fee should be waived because they are "such a good customer" and they "spend a lot at Sam's"
  19. $30 statement credit wasn't earned but CH wants it anyway
  20. Sit in acw like a dumbass
  21. CH demands to know why their credit limit was decreased
  22. WS freezes
  23. Can't find the right genius doc
  24. CH can't understand why a cbal refund is "charged" on his statement