CH demandsto know whytheir creditlimit wasdecreasedCCTover35085 on scoredcall forforgetting tooffereservice linkCH can'tunderstand whya cbal refund is"charged" onhis statementCHcussesAuth userpretendsto be PCHDeadairA dog/kidgets loudwhile you'reon a callCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"Long callkeeps youon 6+minutes pastyour shiftLess than 2secondsbetween callsfor 2 hoursstraightYourquestion isunansweredin chatOn hold5+minutesfor EHDCan't findthe rightgeniusdocCallerdemanding toknow why theirapplication wasdeclinedCH asks forstatementsfrom 2020 orearlierClub associatecalls in and triesto get you to dosomething youcan't do$30 statementcredit wasn'tearned butCH wants itanywayCH callsyoustupidWSfreezesCH is yellingbut says it'stheir regularvoice"You havebeen inacw for 15seconds..."Sit in acwlike adumbassCHcomplainsabout IVRCH demandsto know whytheir creditlimit wasdecreasedCCTover35085 on scoredcall forforgetting tooffereservice linkCH can'tunderstand whya cbal refund is"charged" onhis statementCHcussesAuth userpretendsto be PCHDeadairA dog/kidgets loudwhile you'reon a callCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"Long callkeeps youon 6+minutes pastyour shiftLess than 2secondsbetween callsfor 2 hoursstraightYourquestion isunansweredin chatOn hold5+minutesfor EHDCan't findthe rightgeniusdocCallerdemanding toknow why theirapplication wasdeclinedCH asks forstatementsfrom 2020 orearlierClub associatecalls in and triesto get you to dosomething youcan't do$30 statementcredit wasn'tearned butCH wants itanywayCH callsyoustupidWSfreezesCH is yellingbut says it'stheir regularvoice"You havebeen inacw for 15seconds..."Sit in acwlike adumbassCHcomplainsabout IVR

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CH demands to know why their credit limit was decreased
  2. CCT over 350
  3. 85 on scored call for forgetting to offer eservice link
  4. CH can't understand why a cbal refund is "charged" on his statement
  5. CH cusses
  6. Auth user pretends to be PCH
  7. Dead air
  8. A dog/kid gets loud while you're on a call
  9. CH tells you the late fee should be waived because they are "such a good customer" and they "spend a lot at Sam's"
  10. Long call keeps you on 6+ minutes past your shift
  11. Less than 2 seconds between calls for 2 hours straight
  12. Your question is unanswered in chat
  13. On hold 5+minutes for EHD
  14. Can't find the right genius doc
  15. Caller demanding to know why their application was declined
  16. CH asks for statements from 2020 or earlier
  17. Club associate calls in and tries to get you to do something you can't do
  18. $30 statement credit wasn't earned but CH wants it anyway
  19. CH calls you stupid
  20. WS freezes
  21. CH is yelling but says it's their regular voice
  22. "You have been in acw for 15 seconds..."
  23. Sit in acw like a dumbass
  24. CH complains about IVR