CH asks forstatementsfrom 2020 orearlierCH is yellingbut says it'stheir regularvoiceCH callsyoustupidCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"CH demandsto know whytheir creditlimit wasdecreasedCH can'tunderstand whya cbal refund is"charged" onhis statementCHcusses$30 statementcredit wasn'tearned butCH wants itanywayLong callkeeps youon 6+minutes pastyour shiftOn hold5+minutesfor EHDCan't findthe rightgeniusdocCCTover350Sit in acwlike adumbassWSfreezesLess than 2secondsbetween callsfor 2 hoursstraightAuth userpretendsto be PCHClub associatecalls in and triesto get you to dosomething youcan't do"You havebeen inacw for 15seconds..."85 on scoredcall forforgetting tooffereservice linkYourquestion isunansweredin chatCHcomplainsabout IVRDeadairA dog/kidgets loudwhile you'reon a callCallerdemanding toknow why theirapplication wasdeclinedCH asks forstatementsfrom 2020 orearlierCH is yellingbut says it'stheir regularvoiceCH callsyoustupidCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"CH demandsto know whytheir creditlimit wasdecreasedCH can'tunderstand whya cbal refund is"charged" onhis statementCHcusses$30 statementcredit wasn'tearned butCH wants itanywayLong callkeeps youon 6+minutes pastyour shiftOn hold5+minutesfor EHDCan't findthe rightgeniusdocCCTover350Sit in acwlike adumbassWSfreezesLess than 2secondsbetween callsfor 2 hoursstraightAuth userpretendsto be PCHClub associatecalls in and triesto get you to dosomething youcan't do"You havebeen inacw for 15seconds..."85 on scoredcall forforgetting tooffereservice linkYourquestion isunansweredin chatCHcomplainsabout IVRDeadairA dog/kidgets loudwhile you'reon a callCallerdemanding toknow why theirapplication wasdeclined

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CH asks for statements from 2020 or earlier
  2. CH is yelling but says it's their regular voice
  3. CH calls you stupid
  4. CH tells you the late fee should be waived because they are "such a good customer" and they "spend a lot at Sam's"
  5. CH demands to know why their credit limit was decreased
  6. CH can't understand why a cbal refund is "charged" on his statement
  7. CH cusses
  8. $30 statement credit wasn't earned but CH wants it anyway
  9. Long call keeps you on 6+ minutes past your shift
  10. On hold 5+minutes for EHD
  11. Can't find the right genius doc
  12. CCT over 350
  13. Sit in acw like a dumbass
  14. WS freezes
  15. Less than 2 seconds between calls for 2 hours straight
  16. Auth user pretends to be PCH
  17. Club associate calls in and tries to get you to do something you can't do
  18. "You have been in acw for 15 seconds..."
  19. 85 on scored call for forgetting to offer eservice link
  20. Your question is unanswered in chat
  21. CH complains about IVR
  22. Dead air
  23. A dog/kid gets loud while you're on a call
  24. Caller demanding to know why their application was declined