CH is yellingbut says it'stheir regularvoiceYourquestion isunansweredin chatCHcomplainsabout IVRCH demandsto know whytheir creditlimit wasdecreased85 on scoredcall forforgetting tooffereservice linkA dog/kidgets loudwhile you'reon a callCH callsyoustupidCH asks forstatementsfrom 2020 orearlierCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"DeadairCCTover350Long callkeeps youon 6+minutes pastyour shift"You havebeen inacw for 15seconds..."Sit in acwlike adumbassCan't findthe rightgeniusdoc$30 statementcredit wasn'tearned butCH wants itanywayCHcussesClub associatecalls in and triesto get you to dosomething youcan't doAuth userpretendsto be PCHOn hold5+minutesfor EHDWSfreezesCH can'tunderstand whya cbal refund is"charged" onhis statementLess than 2secondsbetween callsfor 2 hoursstraightCallerdemanding toknow why theirapplication wasdeclinedCH is yellingbut says it'stheir regularvoiceYourquestion isunansweredin chatCHcomplainsabout IVRCH demandsto know whytheir creditlimit wasdecreased85 on scoredcall forforgetting tooffereservice linkA dog/kidgets loudwhile you'reon a callCH callsyoustupidCH asks forstatementsfrom 2020 orearlierCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"DeadairCCTover350Long callkeeps youon 6+minutes pastyour shift"You havebeen inacw for 15seconds..."Sit in acwlike adumbassCan't findthe rightgeniusdoc$30 statementcredit wasn'tearned butCH wants itanywayCHcussesClub associatecalls in and triesto get you to dosomething youcan't doAuth userpretendsto be PCHOn hold5+minutesfor EHDWSfreezesCH can'tunderstand whya cbal refund is"charged" onhis statementLess than 2secondsbetween callsfor 2 hoursstraightCallerdemanding toknow why theirapplication wasdeclined

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CH is yelling but says it's their regular voice
  2. Your question is unanswered in chat
  3. CH complains about IVR
  4. CH demands to know why their credit limit was decreased
  5. 85 on scored call for forgetting to offer eservice link
  6. A dog/kid gets loud while you're on a call
  7. CH calls you stupid
  8. CH asks for statements from 2020 or earlier
  9. CH tells you the late fee should be waived because they are "such a good customer" and they "spend a lot at Sam's"
  10. Dead air
  11. CCT over 350
  12. Long call keeps you on 6+ minutes past your shift
  13. "You have been in acw for 15 seconds..."
  14. Sit in acw like a dumbass
  15. Can't find the right genius doc
  16. $30 statement credit wasn't earned but CH wants it anyway
  17. CH cusses
  18. Club associate calls in and tries to get you to do something you can't do
  19. Auth user pretends to be PCH
  20. On hold 5+minutes for EHD
  21. WS freezes
  22. CH can't understand why a cbal refund is "charged" on his statement
  23. Less than 2 seconds between calls for 2 hours straight
  24. Caller demanding to know why their application was declined