"You havebeen inacw for 15seconds..."CCTover350Sit in acwlike adumbassCH asks forstatementsfrom 2020 orearlierWSfreezes$30 statementcredit wasn'tearned butCH wants itanywayDeadairCH callsyoustupidCan't findthe rightgeniusdoc85 on scoredcall forforgetting tooffereservice linkCHcomplainsabout IVRClub associatecalls in and triesto get you to dosomething youcan't doCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"Yourquestion isunansweredin chatCH is yellingbut says it'stheir regularvoiceAuth userpretendsto be PCHLess than 2secondsbetween callsfor 2 hoursstraightLong callkeeps youon 6+minutes pastyour shiftCH demandsto know whytheir creditlimit wasdecreasedCH can'tunderstand whya cbal refund is"charged" onhis statementOn hold5+minutesfor EHDCHcussesA dog/kidgets loudwhile you'reon a callCallerdemanding toknow why theirapplication wasdeclined"You havebeen inacw for 15seconds..."CCTover350Sit in acwlike adumbassCH asks forstatementsfrom 2020 orearlierWSfreezes$30 statementcredit wasn'tearned butCH wants itanywayDeadairCH callsyoustupidCan't findthe rightgeniusdoc85 on scoredcall forforgetting tooffereservice linkCHcomplainsabout IVRClub associatecalls in and triesto get you to dosomething youcan't doCH tells you the latefee should bewaived becausethey are "such agood customer" andthey "spend a lot atSam's"Yourquestion isunansweredin chatCH is yellingbut says it'stheir regularvoiceAuth userpretendsto be PCHLess than 2secondsbetween callsfor 2 hoursstraightLong callkeeps youon 6+minutes pastyour shiftCH demandsto know whytheir creditlimit wasdecreasedCH can'tunderstand whya cbal refund is"charged" onhis statementOn hold5+minutesfor EHDCHcussesA dog/kidgets loudwhile you'reon a callCallerdemanding toknow why theirapplication wasdeclined

CSR - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "You have been in acw for 15 seconds..."
  2. CCT over 350
  3. Sit in acw like a dumbass
  4. CH asks for statements from 2020 or earlier
  5. WS freezes
  6. $30 statement credit wasn't earned but CH wants it anyway
  7. Dead air
  8. CH calls you stupid
  9. Can't find the right genius doc
  10. 85 on scored call for forgetting to offer eservice link
  11. CH complains about IVR
  12. Club associate calls in and tries to get you to do something you can't do
  13. CH tells you the late fee should be waived because they are "such a good customer" and they "spend a lot at Sam's"
  14. Your question is unanswered in chat
  15. CH is yelling but says it's their regular voice
  16. Auth user pretends to be PCH
  17. Less than 2 seconds between calls for 2 hours straight
  18. Long call keeps you on 6+ minutes past your shift
  19. CH demands to know why their credit limit was decreased
  20. CH can't understand why a cbal refund is "charged" on his statement
  21. On hold 5+minutes for EHD
  22. CH cusses
  23. A dog/kid gets loud while you're on a call
  24. Caller demanding to know why their application was declined