Received aComplimentfrom a CallerIntroduceyourself to afellow TeamMemberUpdatedEPinformationShare aPicture of aPet inRandomChatBobHansonScheduled2 pt's inone callOver 5tasks inan HourDe-escalateda stressfulsituationGetting Acomplementfrom aSupervisorWelcomea NewTeamMemberPosted afun factaboutyourselfBroke aSame-Day apptConfirmeda futureappt.Took50CallsCheckedSLA"RealHousewife"SituationScheduledan appt ayear outGave aCallerDirections tothe officeProvided aPositiveMessage inRandomChatPtmentionsfallweatherProperlyScheduleda MedicaidptShared aPhoto ofFamilyMemberCreateda New PtaccountScheduledan EP at analternativeofficeReceived aComplimentfrom a CallerIntroduceyourself to afellow TeamMemberUpdatedEPinformationShare aPicture of aPet inRandomChatBobHansonScheduled2 pt's inone callOver 5tasks inan HourDe-escalateda stressfulsituationGetting Acomplementfrom aSupervisorWelcomea NewTeamMemberPosted afun factaboutyourselfBroke aSame-Day apptConfirmeda futureappt.Took50CallsCheckedSLA"RealHousewife"SituationScheduledan appt ayear outGave aCallerDirections tothe officeProvided aPositiveMessage inRandomChatPtmentionsfallweatherProperlyScheduleda MedicaidptShared aPhoto ofFamilyMemberCreateda New PtaccountScheduledan EP at analternativeoffice

Patient Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a Compliment from a Caller
  2. Introduce yourself to a fellow Team Member
  3. Updated EP information
  4. Share a Picture of a Pet in Random Chat
  5. Bob Hanson
  6. Scheduled 2 pt's in one call
  7. Over 5 tasks in an Hour
  8. De-escalated a stressful situation
  9. Getting A complement from a Supervisor
  10. Welcome a New Team Member
  11. Posted a fun fact about yourself
  12. Broke a Same-Day appt
  13. Confirmed a future appt.
  14. Took 50 Calls
  15. Checked SLA
  16. "Real Housewife" Situation
  17. Scheduled an appt a year out
  18. Gave a Caller Directions to the office
  19. Provided a Positive Message in Random Chat
  20. Pt mentions fall weather
  21. Properly Scheduled a Medicaid pt
  22. Shared a Photo of Family Member
  23. Created a New Pt account
  24. Scheduled an EP at an alternative office