Took50CallsDe-escalateda stressfulsituationReceived aComplimentfrom a CallerConfirmeda futureappt.UpdatedEPinformationPosted afun factaboutyourselfScheduledan EP at analternativeofficeScheduledan appt ayear outShared aPhoto ofFamilyMemberShare aPicture of aPet inRandomChatGetting Acomplementfrom aSupervisorProperlyScheduleda MedicaidptProvided aPositiveMessage inRandomChat"RealHousewife"SituationBobHansonGave aCallerDirections tothe officeWelcomea NewTeamMemberCreateda New PtaccountOver 5tasks inan HourCheckedSLAPtmentionsfallweatherBroke aSame-Day apptIntroduceyourself to afellow TeamMemberScheduled2 pt's inone callTook50CallsDe-escalateda stressfulsituationReceived aComplimentfrom a CallerConfirmeda futureappt.UpdatedEPinformationPosted afun factaboutyourselfScheduledan EP at analternativeofficeScheduledan appt ayear outShared aPhoto ofFamilyMemberShare aPicture of aPet inRandomChatGetting Acomplementfrom aSupervisorProperlyScheduleda MedicaidptProvided aPositiveMessage inRandomChat"RealHousewife"SituationBobHansonGave aCallerDirections tothe officeWelcomea NewTeamMemberCreateda New PtaccountOver 5tasks inan HourCheckedSLAPtmentionsfallweatherBroke aSame-Day apptIntroduceyourself to afellow TeamMemberScheduled2 pt's inone call

Patient Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took 50 Calls
  2. De-escalated a stressful situation
  3. Received a Compliment from a Caller
  4. Confirmed a future appt.
  5. Updated EP information
  6. Posted a fun fact about yourself
  7. Scheduled an EP at an alternative office
  8. Scheduled an appt a year out
  9. Shared a Photo of Family Member
  10. Share a Picture of a Pet in Random Chat
  11. Getting A complement from a Supervisor
  12. Properly Scheduled a Medicaid pt
  13. Provided a Positive Message in Random Chat
  14. "Real Housewife" Situation
  15. Bob Hanson
  16. Gave a Caller Directions to the office
  17. Welcome a New Team Member
  18. Created a New Pt account
  19. Over 5 tasks in an Hour
  20. Checked SLA
  21. Pt mentions fall weather
  22. Broke a Same-Day appt
  23. Introduce yourself to a fellow Team Member
  24. Scheduled 2 pt's in one call