Share aPicture of aPet inRandomChatIntroduceyourself to afellow TeamMemberGave aCallerDirections tothe officeTook50CallsReceived aComplimentfrom a CallerUpdatedEPinformationShared aPhoto ofFamilyMemberBobHansonDe-escalateda stressfulsituationProperlyScheduleda MedicaidptScheduledan EP at analternativeofficeProvided aPositiveMessage inRandomChatOver 5tasks inan HourGetting Acomplementfrom aSupervisorCreateda New PtaccountPosted afun factaboutyourselfBroke aSame-Day apptConfirmeda futureappt.Welcomea NewTeamMemberPtmentionsfallweatherCheckedSLAScheduledan appt ayear outScheduled2 pt's inone call"RealHousewife"SituationShare aPicture of aPet inRandomChatIntroduceyourself to afellow TeamMemberGave aCallerDirections tothe officeTook50CallsReceived aComplimentfrom a CallerUpdatedEPinformationShared aPhoto ofFamilyMemberBobHansonDe-escalateda stressfulsituationProperlyScheduleda MedicaidptScheduledan EP at analternativeofficeProvided aPositiveMessage inRandomChatOver 5tasks inan HourGetting Acomplementfrom aSupervisorCreateda New PtaccountPosted afun factaboutyourselfBroke aSame-Day apptConfirmeda futureappt.Welcomea NewTeamMemberPtmentionsfallweatherCheckedSLAScheduledan appt ayear outScheduled2 pt's inone call"RealHousewife"Situation

Patient Services Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a Picture of a Pet in Random Chat
  2. Introduce yourself to a fellow Team Member
  3. Gave a Caller Directions to the office
  4. Took 50 Calls
  5. Received a Compliment from a Caller
  6. Updated EP information
  7. Shared a Photo of Family Member
  8. Bob Hanson
  9. De-escalated a stressful situation
  10. Properly Scheduled a Medicaid pt
  11. Scheduled an EP at an alternative office
  12. Provided a Positive Message in Random Chat
  13. Over 5 tasks in an Hour
  14. Getting A complement from a Supervisor
  15. Created a New Pt account
  16. Posted a fun fact about yourself
  17. Broke a Same-Day appt
  18. Confirmed a future appt.
  19. Welcome a New Team Member
  20. Pt mentions fall weather
  21. Checked SLA
  22. Scheduled an appt a year out
  23. Scheduled 2 pt's in one call
  24. "Real Housewife" Situation