MaintainpersonalresponsibilityList the 3effectivelisteningskills.Introduceyourself andask how youmay helpListen andempathize toshowunderstandingFree!Askquestionsto verifyCommitto afollow upWhat areLibro’s 4pillars?Deliversuperiorservice & gothe extramileHow longhas librobeen a BCorpcommunity?Emphasizethe benefitstatementsThank theowner/Co-worker.ParaphraseGreet theowner bynameSmile:)Test forreaction.MaintainpersonalresponsibilityList the 3effectivelisteningskills.Introduceyourself andask how youmay helpListen andempathize toshowunderstandingFree!Askquestionsto verifyCommitto afollow upWhat areLibro’s 4pillars?Deliversuperiorservice & gothe extramileHow longhas librobeen a BCorpcommunity?Emphasizethe benefitstatementsThank theowner/Co-worker.ParaphraseGreet theowner bynameSmile:)Test forreaction.

Moments Matter Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain personal responsibility
  2. List the 3 effective listening skills.
  3. Introduce yourself and ask how you may help
  4. Listen and empathize to show understanding
  5. Free!
  6. Ask questions to verify
  7. Commit to a follow up
  8. What are Libro’s 4 pillars?
  9. Deliver superior service & go the extra mile
  10. How long has libro been a B Corp community?
  11. Emphasize the benefit statements
  12. Thank the owner /Co-worker.
  13. Paraphrase
  14. Greet the owner by name
  15. Smile :)
  16. Test for reaction.