MaintainpersonalresponsibilityList the 3effectivelisteningskills.Test forreaction.Askquestionsto verifyEmphasizethe benefitstatementsDeliversuperiorservice & gothe extramileParaphraseIntroduceyourself andask how youmay helpThank theowner/Co-worker.Committo afollow upFree!What areLibro’s 4pillars?Greet theowner bynameSmile:)How longhas librobeen a BCorpcommunity?Listen andempathize toshowunderstandingMaintainpersonalresponsibilityList the 3effectivelisteningskills.Test forreaction.Askquestionsto verifyEmphasizethe benefitstatementsDeliversuperiorservice & gothe extramileParaphraseIntroduceyourself andask how youmay helpThank theowner/Co-worker.Committo afollow upFree!What areLibro’s 4pillars?Greet theowner bynameSmile:)How longhas librobeen a BCorpcommunity?Listen andempathize toshowunderstanding

Moments Matter Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain personal responsibility
  2. List the 3 effective listening skills.
  3. Test for reaction.
  4. Ask questions to verify
  5. Emphasize the benefit statements
  6. Deliver superior service & go the extra mile
  7. Paraphrase
  8. Introduce yourself and ask how you may help
  9. Thank the owner /Co-worker.
  10. Commit to a follow up
  11. Free!
  12. What are Libro’s 4 pillars?
  13. Greet the owner by name
  14. Smile :)
  15. How long has libro been a B Corp community?
  16. Listen and empathize to show understanding