Test forreaction.Smile:)Listen andempathize toshowunderstandingCommitto afollow upFree!How longhas librobeen a BCorpcommunity?MaintainpersonalresponsibilityDeliversuperiorservice & gothe extramileIntroduceyourself andask how youmay helpWhat areLibro’s 4pillars?ParaphraseThank theowner/Co-worker.List the 3effectivelisteningskills.Askquestionsto verifyGreet theowner bynameEmphasizethe benefitstatementsTest forreaction.Smile:)Listen andempathize toshowunderstandingCommitto afollow upFree!How longhas librobeen a BCorpcommunity?MaintainpersonalresponsibilityDeliversuperiorservice & gothe extramileIntroduceyourself andask how youmay helpWhat areLibro’s 4pillars?ParaphraseThank theowner/Co-worker.List the 3effectivelisteningskills.Askquestionsto verifyGreet theowner bynameEmphasizethe benefitstatements

Moments Matter Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Test for reaction.
  2. Smile :)
  3. Listen and empathize to show understanding
  4. Commit to a follow up
  5. Free!
  6. How long has libro been a B Corp community?
  7. Maintain personal responsibility
  8. Deliver superior service & go the extra mile
  9. Introduce yourself and ask how you may help
  10. What are Libro’s 4 pillars?
  11. Paraphrase
  12. Thank the owner /Co-worker.
  13. List the 3 effective listening skills.
  14. Ask questions to verify
  15. Greet the owner by name
  16. Emphasize the benefit statements