(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Consumer asks if you can just text them their confirmation
Brings up politics or religion during payment
Call in saying their payment was never received but we took the money
Consumer won't give any information, but insists on speaking to management
You hear their entire life story in under ten minutes
Consumer thinks you are the Biller
Consumer gives you the wrong account/card number or thinks they called somewhere else
No name or info pulls up when you enter an account number
Consumer complains about something totally unrelated to this bill
Wants a supervisor because their lights got cut off
Consumer insists they have used an unaccepted form of payment before
Asks you to give them the last four of the card/ach instead of giving it to you
Consumer tries to give you social instead of account number
Can't hear you so they scream like you can't hear them
Crys on the phone
The consumer tells you; you should already have all this info on file
Cussed out because they don't want to pay a service fee
Insists that we can waive the service fee, someone has done it before
Asks for a refund and then says well the biller said it was you
Gives email after they said no and you already read the authorization
