Answered a coworkers question in the team chat Caller's first name starts with a "J" Someone tells you to have a great day! Helped someone from another Team Caller's first name starts with "T" Caller's first name starts with "M" Someone sends you a GIF Caller's first name starts with "S" Post something on Share and Perform Receive an out of office reply Do a password reset Ran a report for a customer Transferred a call Took a coffee break...or 3 Made a customer/agent laugh Caller's first name starts with "D" Praise a coworker on Share and Perform Helped a coworker No missed calls all day Defused an angry customer Dog or children in the background of a call Someone says they have a "quick" question First call resolution Receive a compliment from customer/agent Answered a coworkers question in the team chat Caller's first name starts with a "J" Someone tells you to have a great day! Helped someone from another Team Caller's first name starts with "T" Caller's first name starts with "M" Someone sends you a GIF Caller's first name starts with "S" Post something on Share and Perform Receive an out of office reply Do a password reset Ran a report for a customer Transferred a call Took a coffee break...or 3 Made a customer/agent laugh Caller's first name starts with "D" Praise a coworker on Share and Perform Helped a coworker No missed calls all day Defused an angry customer Dog or children in the background of a call Someone says they have a "quick" question First call resolution Receive a compliment from customer/agent
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Answered a coworkers question in the team chat
Caller's first name starts with a "J"
Someone tells you to have a great day!
Helped someone from another Team
Caller's first name starts with "T"
Caller's first name starts with "M"
Someone sends you a GIF
Caller's first name starts with "S"
Post something on Share and Perform
Receive an out of office reply
Do a password reset
Ran a report for a customer
Transferred a call
Took a coffee break...or 3
Made a customer/agent laugh
Caller's first name starts with "D"
Praise a coworker on Share and Perform
Helped a coworker
No missed calls all day
Defused an angry customer
Dog or children in the background of a call
Someone says they have a "quick" question
First call resolution
Receive a compliment from customer/agent