Timeliness of payment Clear communication Employer Customer experience Setting expectations 9 You're welcome Claimant Difficult conversations Loyalty Warm transfer Build rapport Patience How can I help you? Promoter Caring Teamwork Responsiveness CLI Helpful My pleasure Appreciation LTD Analyst Go the extra mile Support Empathy 10 Transparency Speed of decision Timeliness of payment Clear communication Employer Customer experience Setting expectations 9 You're welcome Claimant Difficult conversations Loyalty Warm transfer Build rapport Patience How can I help you? Promoter Caring Teamwork Responsiveness CLI Helpful My pleasure Appreciation LTD Analyst Go the extra mile Support Empathy 10 Transparency Speed of decision
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Timeliness of payment
Clear communication
Employer
Customer experience
Setting expectations
9
You're welcome
Claimant
Difficult conversations
Loyalty
Warm transfer
Build rapport
Patience
How can I help you?
Promoter
Caring
Teamwork
Responsiveness
CLI
Helpful
My pleasure
Appreciation
LTD Analyst
Go the extra mile
Support
Empathy
10
Transparency
Speed of decision