SettingexpectationsClaimantBuildrapportEmployerPatienceLTDAnalyst9TeamworkWarmtransferYou'rewelcomeEmpathyClearcommunicationCustomerexperienceHow canI helpyou?TransparencyAppreciationSpeedofdecisionLoyaltyHelpfulPromoterResponsivenessCLICaringTimelinessofpaymentGo theextramileSupport10MypleasureDifficultconversationsSettingexpectationsClaimantBuildrapportEmployerPatienceLTDAnalyst9TeamworkWarmtransferYou'rewelcomeEmpathyClearcommunicationCustomerexperienceHow canI helpyou?TransparencyAppreciationSpeedofdecisionLoyaltyHelpfulPromoterResponsivenessCLICaringTimelinessofpaymentGo theextramileSupport10MypleasureDifficultconversations

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Setting expectations
  2. Claimant
  3. Build rapport
  4. Employer
  5. Patience
  6. LTD Analyst
  7. 9
  8. Teamwork
  9. Warm transfer
  10. You're welcome
  11. Empathy
  12. Clear communication
  13. Customer experience
  14. How can I help you?
  15. Transparency
  16. Appreciation
  17. Speed of decision
  18. Loyalty
  19. Helpful
  20. Promoter
  21. Responsiveness
  22. CLI
  23. Caring
  24. Timeliness of payment
  25. Go the extra mile
  26. Support
  27. 10
  28. My pleasure
  29. Difficult conversations