(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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This measures average time spent per call.
Average Call Time
When transferring calls, I verify the receiving partner can help before transferring the call.
Know Your Partners
When warranted, offering services that will make their job easier, and their business more successful. This can show them that their business is valued by Paychex.
Value
Free!
Responding quickly to voicemail and email; letting customers know you’re working their issue.
Be Responsive
Learning about Paychex product solutions so you can be a trusted advisor and consultant
Show Your Expertise
is how we support the client.
Customer Service
This measures a reps availability.
Occupancy
Taking the issue, owning it, and resolving it completely.
Own the Issue
Provides status updates and sets expectations for when you’ll follow up.
Be Accountable
Offering alternative options for engaging with us and self serve options where desired.
Preferred Channel
This is how the client perceives their interactions with Paychex.
Customer Experience
The quality or state of being correct or precise
Accuracy
Removing roadblocks by working with the customer and when possible, not handing them off to other organizations to resolve their request.
Reduced Customer Effort
Creating an engaging work environment that builds, supports, and retains an engaged high performing team
People Development
Our clients have a choice in service experience to meet their needs.
We’ll be a proactive partner with a unique combination of integrated systems and service providers that are responsive, friendly, reliable,
and knowledgeable to earn a cli
The Service Promise
