Left aninternal notein Phoenixfor AccountManagementHad a questionanswered by theShift Lead in the#customersupportchannelUsed theCancellationmacroAnswereda billingquestionUpvotedan answerOllie gavemeAccidentallysent amessagebeforefinished typingUsed theConfirmsecurityPIN macroImprovedmy QAscoreFixed asmallmistakeAdded a smallcourtesycredit to acustomer'saccountRead andunderstood animportant updatein the CS Prioritychannels &acknowledgedwith an emojiAnswered aproducttroubleshootingquestionChattedwith anupsetcustomerCompletedmy 1st shiftafter trainingWent back intoa "Solved"Static ticket andleft an internalnoteRequesteda chatratingDownvotedan answerOllie gavemeCustomizeda macro tothe situationLearned ahelpful tipfrom anexperiencedagentAttended theMonthly CSRecapMeetingGot aGoodChatRatingGot a QAscoreabove 80Placed anorder ORcompletedan RMA inPhoenixMade apositiveimpact on acustomer'sexperienceAveraged6 ticketsan hourLeft aninternal notein Phoenixfor AccountManagementHad a questionanswered by theShift Lead in the#customersupportchannelUsed theCancellationmacroAnswereda billingquestionUpvotedan answerOllie gavemeAccidentallysent amessagebeforefinished typingUsed theConfirmsecurityPIN macroImprovedmy QAscoreFixed asmallmistakeAdded a smallcourtesycredit to acustomer'saccountRead andunderstood animportant updatein the CS Prioritychannels &acknowledgedwith an emojiAnswered aproducttroubleshootingquestionChattedwith anupsetcustomerCompletedmy 1st shiftafter trainingWent back intoa "Solved"Static ticket andleft an internalnoteRequesteda chatratingDownvotedan answerOllie gavemeCustomizeda macro tothe situationLearned ahelpful tipfrom anexperiencedagentAttended theMonthly CSRecapMeetingGot aGoodChatRatingGot a QAscoreabove 80Placed anorder ORcompletedan RMA inPhoenixMade apositiveimpact on acustomer'sexperienceAveraged6 ticketsan hour

New CS Representative Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Left an internal note in Phoenix for Account Management
  2. Had a question answered by the Shift Lead in the #customersupport channel
  3. Used the Cancellation macro
  4. Answered a billing question
  5. Upvoted an answer Ollie gave me
  6. Accidentally sent a message before finished typing
  7. Used the Confirm security PIN macro
  8. Improved my QA score
  9. Fixed a small mistake
  10. Added a small courtesy credit to a customer's account
  11. Read and understood an important update in the CS Priority channels & acknowledged with an emoji
  12. Answered a product troubleshooting question
  13. Chatted with an upset customer
  14. Completed my 1st shift after training
  15. Went back into a "Solved" Static ticket and left an internal note
  16. Requested a chat rating
  17. Downvoted an answer Ollie gave me
  18. Customized a macro to the situation
  19. Learned a helpful tip from an experienced agent
  20. Attended the Monthly CS Recap Meeting
  21. Got a Good Chat Rating
  22. Got a QA score above 80
  23. Placed an order OR completed an RMA in Phoenix
  24. Made a positive impact on a customer's experience
  25. Averaged 6 tickets an hour