(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the Confirm security PIN macro
Added a small courtesy credit to a customer's account
Requested a chat rating
Placed an order OR completed an RMA in Phoenix
Went back into a "Solved" Static ticket and left an internal note
Left an internal note in Phoenix for Account Management
Used the Cancellation macro
Attended the Monthly CS Recap Meeting
Answered a product troubleshooting question
Read and understood an important update in the CS Priority channels & acknowledged with an emoji
Made a positive impact on a customer's experience
Accidentally sent a message before finished typing
Answered a billing question
Customized a macro to the situation
Chatted with an upset customer
Got a QA score above 80
Got a Good Chat Rating
Had a question answered by the Shift Lead in the #customersupport channel
