(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Averaged 6 tickets an hour
Got a Good Chat Rating
Left an internal note in Phoenix for Account Management
Requested a chat rating
Chatted with an upset customer
Read and understood an important update in the CS Priority channels & acknowledged with an emoji
Fixed a small mistake
Had a question answered by the Shift Lead in the #customersupport channel
Accidentally sent a message before finished typing
Answered a billing question
Learned a helpful tip from an experienced agent
Used the Cancellation macro
Added a small courtesy credit to a customer's account
Made a positive impact on a customer's experience
Got a QA score above 80
Completed my 1st shift
after training
Customized a macro to the situation
Used the Confirm security PIN macro
Upvoted an answer Ollie gave me
Placed an order OR completed an RMA in Phoenix
Went back into a "Solved" Static ticket and left an internal note
