(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Made a positive impact on a customer's experience
Answered a billing question
Used the Cancellation macro
Added a small courtesy credit to a customer's account
Attended the Monthly CS Recap Meeting
Got a Good Chat Rating
Upvoted an answer Ollie gave me
Customized a macro to the situation
Went back into a "Solved" Static ticket and left an internal note
Learned a helpful tip from an experienced agent
Got a QA score above 80
Had a question answered by the Shift Lead in the #customersupport channel
Improved my QA score
Left an internal note in Phoenix for Account Management
Used the Confirm security PIN macro
Placed an order OR completed an RMA in Phoenix
Accidentally sent a message before finished typing
Read and understood an important update in the CS Priority channels & acknowledged with an emoji
