(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Left an internal note in Phoenix for Account Management
Answered a billing question
Chatted with an upset customer
Got a Good Chat Rating
Downvoted an answer Ollie gave me
Customized a macro to the situation
Fixed a small mistake
Accidentally sent a message before finished typing
Requested a chat rating
Attended the Monthly CS Recap Meeting
Used the Confirm security PIN macro
Improved my QA score
Made a positive impact on a customer's experience
Had a question answered by the Shift Lead in the #customersupport channel
Got a QA score above 80
Answered a product troubleshooting question
Placed an order OR completed an RMA in Phoenix
Used the Cancellation macro
Upvoted an answer Ollie gave me
Learned a helpful tip from an experienced agent
Read and understood an important update in the CS Priority channels & acknowledged with an emoji
Completed my 1st shift
after training
Went back into a "Solved" Static ticket and left an internal note
Added a small courtesy credit to a customer's account
