(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Send letter H307 in CLASS or CARES
gj1b
Advised the borrower we do not sent out those letters
No, the borrower has waited too late to move due date.
Autopay will not continue while in FORC, however if the borrower wish to make payments they can.
notate the account that the borrower wants to keep auto pay
Yes, as long as there is a valid email address on file.
offer to place the borrower back in FORC
Yes, being FORC if borrower is in autopay it will continue to process.
I don't really know
Escalate the call
G1W5
connect them to Military Department
send idt for account research
send letter H370 in CLASS
Send IDT, and advised the borrower of the timeframe.
Yes, changes can be made up until the day before extraction
MK24
yes, send the borrower to idt department to have due date changed.
disconnect from the borrower
No, we need to advised the borrower to set up paperless permissions
send them to Aidvantage.com for self-serve options
No, they will not receive the CTL
Yes, the auto pay will continue so that the borrower will not have any delinquencies after the FORC.