(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Yes, being FORC if borrower is in autopay it will continue to process.
G1W5
MK24
Autopay will not continue while in FORC, however if the borrower wish to make payments they can.
yes, send the borrower to idt department to have due date changed.
Yes, the auto pay will continue so that the borrower will not have any delinquencies after the FORC.
disconnect from the borrower
Escalate the call
send letter H370 in CLASS
No, the borrower has waited too late to move due date.
Yes, as long as there is a valid email address on file.
notate the account that the borrower wants to keep auto pay
Yes, changes can be made up until the day before extraction
I don't really know
Send letter H307 in CLASS or CARES
No, we need to advised the borrower to set up paperless permissions
Advised the borrower we do not sent out those letters
offer to place the borrower back in FORC
No, they will not receive the CTL
gj1b
Send IDT, and advised the borrower of the timeframe.
send idt for account research
send them to Aidvantage.com for self-serve options