Benefindis used toverify SNAPand TANFbenefitsCFNCFN standsforCertificate ofFinancialNeedResponsibilityof HomeEnergy CostsMustbeverifiedTrainingvideosthe linkcan befound onCASTiNETSupportthe link tosupport canbe found onCASTiNETCaseFilesrequireddocumentsmust be keptin case filesCrisissituationsmust beresolvedwithin 48hourschecklistin a handy toolin the manualto ensure thecase is completPre-registrationelderly anddisabled on afixed incomecan pre-registerfor subsidyAuthorizedRepcan be usedif applicant isunable toapply forthemselves130%FPLHH are consideredincome eligible ifgross HH incomeis at or below130% FPLWoodismeasuredin cordsor ricksFederallyFundedLIHEAP isa federallyfundedprogramContingencyFundsare funds heldback duringcrisis to helpkeep agenciesopen1986CAA have beenadministeringthe LIHEAPprogram since1986Vendordisclosurestatementsaresignedannuallyby all staffVendorRecruitmentis done prior tothe first heatingcomponent ofthe programyear.Qualityof LifeLIHEAPhelpsimprove thequality of lifeAwardLettersare used toverify SSand SSIincomeMonitoringEverysubcontractor ismonitored atleast onceduring theprogram yearHardshipReconnectCFN can beused for ahardshipreconnectKYHH mustreside inKYIncomeEligibleHH mustbe incomeeligibleDenialLettersmust bekept in thecase filereportingofficeclosuresofficeupdates@capky.orgFraud &AbuseReportsare reported toCHFS.fraud@ky.govand CAK is CC'dHouseholdHouseholdis definedin theManualFaceto faceis thepreferredinterviewmethod921 KAR4:116 KYis theadministrativeRegulationguidingLIHEAPOutreachMaterialsmust bepre-approvedNovember-MarchCFN's canbe usedNov-MarchKeroseneis limitedto 50 galperapplicationFree!PriorMonth'sincomeis used todetermineeligibilityLifethreateningsituationsmust beresolvedwithin 18hours4 hoursper dayoffices mustbe availableto the public aminimum of 4hours per dayVendorsVendorsmust bemonitored 1every 5yearsNoticeofAppealsis explainedand given tothe applicantPropanetankssmaller than100 lbs arenot to beauthorizedSubsidySubsidy isa onetimebenefitBenefindis used toverify SNAPand TANFbenefitsCFNCFN standsforCertificate ofFinancialNeedResponsibilityof HomeEnergy CostsMustbeverifiedTrainingvideosthe linkcan befound onCASTiNETSupportthe link tosupport canbe found onCASTiNETCaseFilesrequireddocumentsmust be keptin case filesCrisissituationsmust beresolvedwithin 48hourschecklistin a handy toolin the manualto ensure thecase is completPre-registrationelderly anddisabled on afixed incomecan pre-registerfor subsidyAuthorizedRepcan be usedif applicant isunable toapply forthemselves130%FPLHH are consideredincome eligible ifgross HH incomeis at or below130% FPLWoodismeasuredin cordsor ricksFederallyFundedLIHEAP isa federallyfundedprogramContingencyFundsare funds heldback duringcrisis to helpkeep agenciesopen1986CAA have beenadministeringthe LIHEAPprogram since1986Vendordisclosurestatementsaresignedannuallyby all staffVendorRecruitmentis done prior tothe first heatingcomponent ofthe programyear.Qualityof LifeLIHEAPhelpsimprove thequality of lifeAwardLettersare used toverify SSand SSIincomeMonitoringEverysubcontractor ismonitored atleast onceduring theprogram yearHardshipReconnectCFN can beused for ahardshipreconnectKYHH mustreside inKYIncomeEligibleHH mustbe incomeeligibleDenialLettersmust bekept in thecase filereportingofficeclosuresofficeupdates@capky.orgFraud &AbuseReportsare reported toCHFS.fraud@ky.govand CAK is CC'dHouseholdHouseholdis definedin theManualFaceto faceis thepreferredinterviewmethod921 KAR4:116 KYis theadministrativeRegulationguidingLIHEAPOutreachMaterialsmust bepre-approvedNovember-MarchCFN's canbe usedNov-MarchKeroseneis limitedto 50 galperapplicationFree!PriorMonth'sincomeis used todetermineeligibilityLifethreateningsituationsmust beresolvedwithin 18hours4 hoursper dayoffices mustbe availableto the public aminimum of 4hours per dayVendorsVendorsmust bemonitored 1every 5yearsNoticeofAppealsis explainedand given tothe applicantPropanetankssmaller than100 lbs arenot to beauthorizedSubsidySubsidy isa onetimebenefit

LIHEAP - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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E E
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H H
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P P
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A A
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P P
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E E
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P P
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P P
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P P
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P P
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H H
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E E
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H H
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P P
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H H
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A A
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A A
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E E
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E E
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P P
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A A
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H H
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P P
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E E
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E E
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E E
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E E
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H H
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H H
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A A
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A A
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A A
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P
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E E
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A A
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H H
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H H
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A A
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A A
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H H
  1. E-is used to verify SNAP and TANF benefits
    E-Benefind
  2. H-CFN stands for Certificate of Financial Need
    H-CFN
  3. P-Must be verified
    P-Responsibility of Home Energy Costs
  4. A-the link can be found on CASTiNET
    A-Training videos
  5. P-the link to support can be found on CASTiNET
    P-Support
  6. E-required documents must be kept in case files
    E-Case Files
  7. P-must be resolved within 48 hours
    P-Crisis situations
  8. P-in a handy tool in the manual to ensure the case is complet
    P-checklist
  9. P-elderly and disabled on a fixed income can pre-register for subsidy
    P-Pre-registration
  10. P-can be used if applicant is unable to apply for themselves
    P-Authorized Rep
  11. H-HH are considered income eligible if gross HH income is at or below 130% FPL
    H-130% FPL
  12. E-is measured in cords or ricks
    E-Wood
  13. H-LIHEAP is a federally funded program
    H-Federally Funded
  14. P-are funds held back during crisis to help keep agencies open
    P-Contingency Funds
  15. H-CAA have been administering the LIHEAP program since 1986
    H-1986
  16. A-are signed annually by all staff
    A-Vendor disclosure statements
  17. A-is done prior to the first heating component of the program year.
    A-Vendor Recruitment
  18. E-LIHEAP helps improve the quality of life
    E-Quality of Life
  19. E-are used to verify SS and SSI income
    E-Award Letters
  20. P-Every subcontractor is monitored at least once during the program year
    P-Monitoring
  21. A-CFN can be used for a hardship reconnect
    A-Hardship Reconnect
  22. H-HH must reside in KY
    H-KY
  23. P-HH must be income eligible
    P-Income Eligible
  24. E-must be kept in the case file
    E-Denial Letters
  25. E-officeupdates@capky.org
    E-reporting office closures
  26. E-are reported to CHFS.fraud@ky.gov and CAK is CC'd
    E-Fraud & Abuse Reports
  27. E-Household is defined in the Manual
    E-Household
  28. H-is the preferred interview method
    H-Face to face
  29. H-is the administrative Regulation guiding LIHEAP
    H-921 KAR 4:116 KY
  30. A-must be pre-approved
    A-Outreach Materials
  31. A-CFN's can be used Nov-March
    A-November-March
  32. A-is limited to 50 gal per application
    A-Kerosene
  33. P-Free!
  34. E-is used to determine eligibility
    E-Prior Month's income
  35. A-must be resolved within 18 hours
    A-Life threatening situations
  36. H-offices must be available to the public a minimum of 4 hours per day
    H-4 hours per day
  37. H-Vendors must be monitored 1 every 5 years
    H-Vendors
  38. A-is explained and given to the applicant
    A-Notice of Appeals
  39. A-smaller than 100 lbs are not to be authorized
    A-Propane tanks
  40. H-Subsidy is a one time benefit
    H-Subsidy