AwardLettersare used toverify SSand SSIincomeHardshipReconnectCFN can beused for ahardshipreconnectCrisissituationsmust beresolvedwithin 48hoursPropanetankssmaller than100 lbs arenot to beauthorizedCaseFilesrequireddocumentsmust be keptin case filesKeroseneis limitedto 50 galperapplicationSubsidySubsidy isa onetimebenefitTrainingvideosthe linkcan befound onCASTiNETFederallyFundedLIHEAP isa federallyfundedprogramVendorRecruitmentis done prior tothe first heatingcomponent ofthe programyear.921 KAR4:116 KYis theadministrativeRegulationguidingLIHEAPOutreachMaterialsmust bepre-approvedNoticeofAppealsis explainedand given tothe applicantKYHH mustreside inKYWoodismeasuredin cordsor ricksPriorMonth'sincomeis used todetermineeligibilityFaceto faceis thepreferredinterviewmethodVendordisclosurestatementsaresignedannuallyby all staffBenefindis used toverify SNAPand TANFbenefitsIncomeEligibleHH mustbe incomeeligiblereportingofficeclosuresofficeupdates@capky.orgResponsibilityof HomeEnergy CostsMustbeverifiedMonitoringEverysubcontractor ismonitored atleast onceduring theprogram year130%FPLHH are consideredincome eligible ifgross HH incomeis at or below130% FPLVendorsVendorsmust bemonitored 1every 5yearsSupportthe link tosupport canbe found onCASTiNETPre-registrationelderly anddisabled on afixed incomecan pre-registerfor subsidy1986CAA have beenadministeringthe LIHEAPprogram since1986checklistin a handy toolin the manualto ensure thecase is completDenialLettersmust bekept in thecase fileFree!AuthorizedRepcan be usedif applicant isunable toapply forthemselvesContingencyFundsare funds heldback duringcrisis to helpkeep agenciesopenLifethreateningsituationsmust beresolvedwithin 18hoursFraud &AbuseReportsare reported toCHFS.fraud@ky.govand CAK is CC'dCFNCFN standsforCertificate ofFinancialNeedNovember-MarchCFN's canbe usedNov-MarchHouseholdHouseholdis definedin theManual4 hoursper dayoffices mustbe availableto the public aminimum of 4hours per dayQualityof LifeLIHEAPhelpsimprove thequality of lifeAwardLettersare used toverify SSand SSIincomeHardshipReconnectCFN can beused for ahardshipreconnectCrisissituationsmust beresolvedwithin 48hoursPropanetankssmaller than100 lbs arenot to beauthorizedCaseFilesrequireddocumentsmust be keptin case filesKeroseneis limitedto 50 galperapplicationSubsidySubsidy isa onetimebenefitTrainingvideosthe linkcan befound onCASTiNETFederallyFundedLIHEAP isa federallyfundedprogramVendorRecruitmentis done prior tothe first heatingcomponent ofthe programyear.921 KAR4:116 KYis theadministrativeRegulationguidingLIHEAPOutreachMaterialsmust bepre-approvedNoticeofAppealsis explainedand given tothe applicantKYHH mustreside inKYWoodismeasuredin cordsor ricksPriorMonth'sincomeis used todetermineeligibilityFaceto faceis thepreferredinterviewmethodVendordisclosurestatementsaresignedannuallyby all staffBenefindis used toverify SNAPand TANFbenefitsIncomeEligibleHH mustbe incomeeligiblereportingofficeclosuresofficeupdates@capky.orgResponsibilityof HomeEnergy CostsMustbeverifiedMonitoringEverysubcontractor ismonitored atleast onceduring theprogram year130%FPLHH are consideredincome eligible ifgross HH incomeis at or below130% FPLVendorsVendorsmust bemonitored 1every 5yearsSupportthe link tosupport canbe found onCASTiNETPre-registrationelderly anddisabled on afixed incomecan pre-registerfor subsidy1986CAA have beenadministeringthe LIHEAPprogram since1986checklistin a handy toolin the manualto ensure thecase is completDenialLettersmust bekept in thecase fileFree!AuthorizedRepcan be usedif applicant isunable toapply forthemselvesContingencyFundsare funds heldback duringcrisis to helpkeep agenciesopenLifethreateningsituationsmust beresolvedwithin 18hoursFraud &AbuseReportsare reported toCHFS.fraud@ky.govand CAK is CC'dCFNCFN standsforCertificate ofFinancialNeedNovember-MarchCFN's canbe usedNov-MarchHouseholdHouseholdis definedin theManual4 hoursper dayoffices mustbe availableto the public aminimum of 4hours per dayQualityof LifeLIHEAPhelpsimprove thequality of life

LIHEAP - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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E E
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A A
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P P
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A A
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E E
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A A
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H H
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A A
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H H
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A A
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H H
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A A
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A A
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H H
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E E
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E E
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H H
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A A
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E E
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P P
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E E
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P P
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P P
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H H
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H H
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P P
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P P
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H H
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P P
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E E
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P
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P P
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P P
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A A
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E E
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H H
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A A
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E E
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H H
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E E
  1. E-are used to verify SS and SSI income
    E-Award Letters
  2. A-CFN can be used for a hardship reconnect
    A-Hardship Reconnect
  3. P-must be resolved within 48 hours
    P-Crisis situations
  4. A-smaller than 100 lbs are not to be authorized
    A-Propane tanks
  5. E-required documents must be kept in case files
    E-Case Files
  6. A-is limited to 50 gal per application
    A-Kerosene
  7. H-Subsidy is a one time benefit
    H-Subsidy
  8. A-the link can be found on CASTiNET
    A-Training videos
  9. H-LIHEAP is a federally funded program
    H-Federally Funded
  10. A-is done prior to the first heating component of the program year.
    A-Vendor Recruitment
  11. H-is the administrative Regulation guiding LIHEAP
    H-921 KAR 4:116 KY
  12. A-must be pre-approved
    A-Outreach Materials
  13. A-is explained and given to the applicant
    A-Notice of Appeals
  14. H-HH must reside in KY
    H-KY
  15. E-is measured in cords or ricks
    E-Wood
  16. E-is used to determine eligibility
    E-Prior Month's income
  17. H-is the preferred interview method
    H-Face to face
  18. A-are signed annually by all staff
    A-Vendor disclosure statements
  19. E-is used to verify SNAP and TANF benefits
    E-Benefind
  20. P-HH must be income eligible
    P-Income Eligible
  21. E-officeupdates@capky.org
    E-reporting office closures
  22. P-Must be verified
    P-Responsibility of Home Energy Costs
  23. P-Every subcontractor is monitored at least once during the program year
    P-Monitoring
  24. H-HH are considered income eligible if gross HH income is at or below 130% FPL
    H-130% FPL
  25. H-Vendors must be monitored 1 every 5 years
    H-Vendors
  26. P-the link to support can be found on CASTiNET
    P-Support
  27. P-elderly and disabled on a fixed income can pre-register for subsidy
    P-Pre-registration
  28. H-CAA have been administering the LIHEAP program since 1986
    H-1986
  29. P-in a handy tool in the manual to ensure the case is complet
    P-checklist
  30. E-must be kept in the case file
    E-Denial Letters
  31. P-Free!
  32. P-can be used if applicant is unable to apply for themselves
    P-Authorized Rep
  33. P-are funds held back during crisis to help keep agencies open
    P-Contingency Funds
  34. A-must be resolved within 18 hours
    A-Life threatening situations
  35. E-are reported to CHFS.fraud@ky.gov and CAK is CC'd
    E-Fraud & Abuse Reports
  36. H-CFN stands for Certificate of Financial Need
    H-CFN
  37. A-CFN's can be used Nov-March
    A-November-March
  38. E-Household is defined in the Manual
    E-Household
  39. H-offices must be available to the public a minimum of 4 hours per day
    H-4 hours per day
  40. E-LIHEAP helps improve the quality of life
    E-Quality of Life