HouseholdHouseholdis definedin theManualBenefindis used toverify SNAPand TANFbenefitsKeroseneis limitedto 50 galperapplicationAuthorizedRepcan be usedif applicant isunable toapply forthemselvesWoodismeasuredin cordsor ricksDenialLettersmust bekept in thecase fileMonitoringEverysubcontractor ismonitored atleast onceduring theprogram yearVendorRecruitmentis done prior tothe first heatingcomponent ofthe programyear.130%FPLHH are consideredincome eligible ifgross HH incomeis at or below130% FPLKYHH mustreside inKYSubsidySubsidy isa onetimebenefitNoticeofAppealsis explainedand given tothe applicantPropanetankssmaller than100 lbs arenot to beauthorizedVendordisclosurestatementsaresignedannuallyby all staffPriorMonth'sincomeis used todetermineeligibilityPre-registrationelderly anddisabled on afixed incomecan pre-registerfor subsidyCaseFilesrequireddocumentsmust be keptin case filesFaceto faceis thepreferredinterviewmethodSupportthe link tosupport canbe found onCASTiNET1986CAA have beenadministeringthe LIHEAPprogram since1986VendorsVendorsmust bemonitored 1every 5years921 KAR4:116 KYis theadministrativeRegulationguidingLIHEAP4 hoursper dayoffices mustbe availableto the public aminimum of 4hours per dayHardshipReconnectCFN can beused for ahardshipreconnectResponsibilityof HomeEnergy CostsMustbeverifiedAwardLettersare used toverify SSand SSIincomeCrisissituationsmust beresolvedwithin 48hoursIncomeEligibleHH mustbe incomeeligibleNovember-MarchCFN's canbe usedNov-MarchFree!FederallyFundedLIHEAP isa federallyfundedprogramLifethreateningsituationsmust beresolvedwithin 18hoursContingencyFundsare funds heldback duringcrisis to helpkeep agenciesopenFraud &AbuseReportsare reported toCHFS.fraud@ky.govand CAK is CC'dreportingofficeclosuresofficeupdates@capky.orgQualityof LifeLIHEAPhelpsimprove thequality of lifeOutreachMaterialsmust bepre-approvedchecklistin a handy toolin the manualto ensure thecase is completTrainingvideosthe linkcan befound onCASTiNETCFNCFN standsforCertificate ofFinancialNeedHouseholdHouseholdis definedin theManualBenefindis used toverify SNAPand TANFbenefitsKeroseneis limitedto 50 galperapplicationAuthorizedRepcan be usedif applicant isunable toapply forthemselvesWoodismeasuredin cordsor ricksDenialLettersmust bekept in thecase fileMonitoringEverysubcontractor ismonitored atleast onceduring theprogram yearVendorRecruitmentis done prior tothe first heatingcomponent ofthe programyear.130%FPLHH are consideredincome eligible ifgross HH incomeis at or below130% FPLKYHH mustreside inKYSubsidySubsidy isa onetimebenefitNoticeofAppealsis explainedand given tothe applicantPropanetankssmaller than100 lbs arenot to beauthorizedVendordisclosurestatementsaresignedannuallyby all staffPriorMonth'sincomeis used todetermineeligibilityPre-registrationelderly anddisabled on afixed incomecan pre-registerfor subsidyCaseFilesrequireddocumentsmust be keptin case filesFaceto faceis thepreferredinterviewmethodSupportthe link tosupport canbe found onCASTiNET1986CAA have beenadministeringthe LIHEAPprogram since1986VendorsVendorsmust bemonitored 1every 5years921 KAR4:116 KYis theadministrativeRegulationguidingLIHEAP4 hoursper dayoffices mustbe availableto the public aminimum of 4hours per dayHardshipReconnectCFN can beused for ahardshipreconnectResponsibilityof HomeEnergy CostsMustbeverifiedAwardLettersare used toverify SSand SSIincomeCrisissituationsmust beresolvedwithin 48hoursIncomeEligibleHH mustbe incomeeligibleNovember-MarchCFN's canbe usedNov-MarchFree!FederallyFundedLIHEAP isa federallyfundedprogramLifethreateningsituationsmust beresolvedwithin 18hoursContingencyFundsare funds heldback duringcrisis to helpkeep agenciesopenFraud &AbuseReportsare reported toCHFS.fraud@ky.govand CAK is CC'dreportingofficeclosuresofficeupdates@capky.orgQualityof LifeLIHEAPhelpsimprove thequality of lifeOutreachMaterialsmust bepre-approvedchecklistin a handy toolin the manualto ensure thecase is completTrainingvideosthe linkcan befound onCASTiNETCFNCFN standsforCertificate ofFinancialNeed

LIHEAP - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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E E
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E E
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A A
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P P
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E E
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E E
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P P
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A A
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H H
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H H
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H H
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A A
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A A
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A A
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E E
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P P
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E E
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H H
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P P
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H H
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H H
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H H
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H H
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A A
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P P
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E E
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P P
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P P
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A A
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P
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H H
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A A
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P P
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E E
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E E
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E E
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A A
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P P
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A A
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H H
  1. E-Household is defined in the Manual
    E-Household
  2. E-is used to verify SNAP and TANF benefits
    E-Benefind
  3. A-is limited to 50 gal per application
    A-Kerosene
  4. P-can be used if applicant is unable to apply for themselves
    P-Authorized Rep
  5. E-is measured in cords or ricks
    E-Wood
  6. E-must be kept in the case file
    E-Denial Letters
  7. P-Every subcontractor is monitored at least once during the program year
    P-Monitoring
  8. A-is done prior to the first heating component of the program year.
    A-Vendor Recruitment
  9. H-HH are considered income eligible if gross HH income is at or below 130% FPL
    H-130% FPL
  10. H-HH must reside in KY
    H-KY
  11. H-Subsidy is a one time benefit
    H-Subsidy
  12. A-is explained and given to the applicant
    A-Notice of Appeals
  13. A-smaller than 100 lbs are not to be authorized
    A-Propane tanks
  14. A-are signed annually by all staff
    A-Vendor disclosure statements
  15. E-is used to determine eligibility
    E-Prior Month's income
  16. P-elderly and disabled on a fixed income can pre-register for subsidy
    P-Pre-registration
  17. E-required documents must be kept in case files
    E-Case Files
  18. H-is the preferred interview method
    H-Face to face
  19. P-the link to support can be found on CASTiNET
    P-Support
  20. H-CAA have been administering the LIHEAP program since 1986
    H-1986
  21. H-Vendors must be monitored 1 every 5 years
    H-Vendors
  22. H-is the administrative Regulation guiding LIHEAP
    H-921 KAR 4:116 KY
  23. H-offices must be available to the public a minimum of 4 hours per day
    H-4 hours per day
  24. A-CFN can be used for a hardship reconnect
    A-Hardship Reconnect
  25. P-Must be verified
    P-Responsibility of Home Energy Costs
  26. E-are used to verify SS and SSI income
    E-Award Letters
  27. P-must be resolved within 48 hours
    P-Crisis situations
  28. P-HH must be income eligible
    P-Income Eligible
  29. A-CFN's can be used Nov-March
    A-November-March
  30. P-Free!
  31. H-LIHEAP is a federally funded program
    H-Federally Funded
  32. A-must be resolved within 18 hours
    A-Life threatening situations
  33. P-are funds held back during crisis to help keep agencies open
    P-Contingency Funds
  34. E-are reported to CHFS.fraud@ky.gov and CAK is CC'd
    E-Fraud & Abuse Reports
  35. E-officeupdates@capky.org
    E-reporting office closures
  36. E-LIHEAP helps improve the quality of life
    E-Quality of Life
  37. A-must be pre-approved
    A-Outreach Materials
  38. P-in a handy tool in the manual to ensure the case is complet
    P-checklist
  39. A-the link can be found on CASTiNET
    A-Training videos
  40. H-CFN stands for Certificate of Financial Need
    H-CFN