1986CAA have beenadministeringthe LIHEAPprogram since1986Lifethreateningsituationsmust beresolvedwithin 18hoursPropanetankssmaller than100 lbs arenot to beauthorizedMonitoringEverysubcontractor ismonitored atleast onceduring theprogram yearCaseFilesrequireddocumentsmust be keptin case filesVendorRecruitmentis done prior tothe first heatingcomponent ofthe programyear.Crisissituationsmust beresolvedwithin 48hoursQualityof LifeLIHEAPhelpsimprove thequality of lifeFaceto faceis thepreferredinterviewmethodDenialLettersmust bekept in thecase fileKeroseneis limitedto 50 galperapplicationWoodismeasuredin cordsor ricksPriorMonth'sincomeis used todetermineeligibilityPre-registrationelderly anddisabled on afixed incomecan pre-registerfor subsidyIncomeEligibleHH mustbe incomeeligibleVendorsVendorsmust bemonitored 1every 5yearsAuthorizedRepcan be usedif applicant isunable toapply forthemselvesContingencyFundsare funds heldback duringcrisis to helpkeep agenciesopenNoticeofAppealsis explainedand given tothe applicantFraud &AbuseReportsare reported toCHFS.fraud@ky.govand CAK is CC'dAwardLettersare used toverify SSand SSIincomeVendordisclosurestatementsaresignedannuallyby all staffSupportthe link tosupport canbe found onCASTiNETKYHH mustreside inKYSubsidySubsidy isa onetimebenefit4 hoursper dayoffices mustbe availableto the public aminimum of 4hours per dayreportingofficeclosuresofficeupdates@capky.orgCFNCFN standsforCertificate ofFinancialNeedFree!HardshipReconnectCFN can beused for ahardshipreconnectNovember-MarchCFN's canbe usedNov-MarchHouseholdHouseholdis definedin theManualResponsibilityof HomeEnergy CostsMustbeverifiedTrainingvideosthe linkcan befound onCASTiNETBenefindis used toverify SNAPand TANFbenefitsOutreachMaterialsmust bepre-approved921 KAR4:116 KYis theadministrativeRegulationguidingLIHEAPFederallyFundedLIHEAP isa federallyfundedprogramchecklistin a handy toolin the manualto ensure thecase is complet130%FPLHH are consideredincome eligible ifgross HH incomeis at or below130% FPL1986CAA have beenadministeringthe LIHEAPprogram since1986Lifethreateningsituationsmust beresolvedwithin 18hoursPropanetankssmaller than100 lbs arenot to beauthorizedMonitoringEverysubcontractor ismonitored atleast onceduring theprogram yearCaseFilesrequireddocumentsmust be keptin case filesVendorRecruitmentis done prior tothe first heatingcomponent ofthe programyear.Crisissituationsmust beresolvedwithin 48hoursQualityof LifeLIHEAPhelpsimprove thequality of lifeFaceto faceis thepreferredinterviewmethodDenialLettersmust bekept in thecase fileKeroseneis limitedto 50 galperapplicationWoodismeasuredin cordsor ricksPriorMonth'sincomeis used todetermineeligibilityPre-registrationelderly anddisabled on afixed incomecan pre-registerfor subsidyIncomeEligibleHH mustbe incomeeligibleVendorsVendorsmust bemonitored 1every 5yearsAuthorizedRepcan be usedif applicant isunable toapply forthemselvesContingencyFundsare funds heldback duringcrisis to helpkeep agenciesopenNoticeofAppealsis explainedand given tothe applicantFraud &AbuseReportsare reported toCHFS.fraud@ky.govand CAK is CC'dAwardLettersare used toverify SSand SSIincomeVendordisclosurestatementsaresignedannuallyby all staffSupportthe link tosupport canbe found onCASTiNETKYHH mustreside inKYSubsidySubsidy isa onetimebenefit4 hoursper dayoffices mustbe availableto the public aminimum of 4hours per dayreportingofficeclosuresofficeupdates@capky.orgCFNCFN standsforCertificate ofFinancialNeedFree!HardshipReconnectCFN can beused for ahardshipreconnectNovember-MarchCFN's canbe usedNov-MarchHouseholdHouseholdis definedin theManualResponsibilityof HomeEnergy CostsMustbeverifiedTrainingvideosthe linkcan befound onCASTiNETBenefindis used toverify SNAPand TANFbenefitsOutreachMaterialsmust bepre-approved921 KAR4:116 KYis theadministrativeRegulationguidingLIHEAPFederallyFundedLIHEAP isa federallyfundedprogramchecklistin a handy toolin the manualto ensure thecase is complet130%FPLHH are consideredincome eligible ifgross HH incomeis at or below130% FPL

LIHEAP - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
H H
2
A A
3
A A
4
P P
5
E E
6
A A
7
P P
8
E E
9
H H
10
E E
11
A A
12
E E
13
E E
14
P P
15
P P
16
H H
17
P P
18
P P
19
A A
20
E E
21
E E
22
A A
23
P P
24
H H
25
H H
26
H H
27
E E
28
H H
29
P
30
A A
31
A A
32
E E
33
P P
34
A A
35
E E
36
A A
37
H H
38
H H
39
P P
40
H H
  1. H-CAA have been administering the LIHEAP program since 1986
    H-1986
  2. A-must be resolved within 18 hours
    A-Life threatening situations
  3. A-smaller than 100 lbs are not to be authorized
    A-Propane tanks
  4. P-Every subcontractor is monitored at least once during the program year
    P-Monitoring
  5. E-required documents must be kept in case files
    E-Case Files
  6. A-is done prior to the first heating component of the program year.
    A-Vendor Recruitment
  7. P-must be resolved within 48 hours
    P-Crisis situations
  8. E-LIHEAP helps improve the quality of life
    E-Quality of Life
  9. H-is the preferred interview method
    H-Face to face
  10. E-must be kept in the case file
    E-Denial Letters
  11. A-is limited to 50 gal per application
    A-Kerosene
  12. E-is measured in cords or ricks
    E-Wood
  13. E-is used to determine eligibility
    E-Prior Month's income
  14. P-elderly and disabled on a fixed income can pre-register for subsidy
    P-Pre-registration
  15. P-HH must be income eligible
    P-Income Eligible
  16. H-Vendors must be monitored 1 every 5 years
    H-Vendors
  17. P-can be used if applicant is unable to apply for themselves
    P-Authorized Rep
  18. P-are funds held back during crisis to help keep agencies open
    P-Contingency Funds
  19. A-is explained and given to the applicant
    A-Notice of Appeals
  20. E-are reported to CHFS.fraud@ky.gov and CAK is CC'd
    E-Fraud & Abuse Reports
  21. E-are used to verify SS and SSI income
    E-Award Letters
  22. A-are signed annually by all staff
    A-Vendor disclosure statements
  23. P-the link to support can be found on CASTiNET
    P-Support
  24. H-HH must reside in KY
    H-KY
  25. H-Subsidy is a one time benefit
    H-Subsidy
  26. H-offices must be available to the public a minimum of 4 hours per day
    H-4 hours per day
  27. E-officeupdates@capky.org
    E-reporting office closures
  28. H-CFN stands for Certificate of Financial Need
    H-CFN
  29. P-Free!
  30. A-CFN can be used for a hardship reconnect
    A-Hardship Reconnect
  31. A-CFN's can be used Nov-March
    A-November-March
  32. E-Household is defined in the Manual
    E-Household
  33. P-Must be verified
    P-Responsibility of Home Energy Costs
  34. A-the link can be found on CASTiNET
    A-Training videos
  35. E-is used to verify SNAP and TANF benefits
    E-Benefind
  36. A-must be pre-approved
    A-Outreach Materials
  37. H-is the administrative Regulation guiding LIHEAP
    H-921 KAR 4:116 KY
  38. H-LIHEAP is a federally funded program
    H-Federally Funded
  39. P-in a handy tool in the manual to ensure the case is complet
    P-checklist
  40. H-HH are considered income eligible if gross HH income is at or below 130% FPL
    H-130% FPL