HardshipReconnectCFN can beused for ahardshipreconnectPriorMonth'sincomeis used todetermineeligibilityDenialLettersmust bekept in thecase fileTrainingvideosthe linkcan befound onCASTiNETOutreachMaterialsmust bepre-approvedAuthorizedRepcan be usedif applicant isunable toapply forthemselvesVendorRecruitmentis done prior tothe first heatingcomponent ofthe programyear.4 hoursper dayoffices mustbe availableto the public aminimum of 4hours per dayNoticeofAppealsis explainedand given tothe applicantBenefindis used toverify SNAPand TANFbenefitsVendordisclosurestatementsaresignedannuallyby all staffNovember-MarchCFN's canbe usedNov-MarchLifethreateningsituationsmust beresolvedwithin 18hoursCFNCFN standsforCertificate ofFinancialNeedFree!Woodismeasuredin cordsor ricks1986CAA have beenadministeringthe LIHEAPprogram since1986Pre-registrationelderly anddisabled on afixed incomecan pre-registerfor subsidy130%FPLHH are consideredincome eligible ifgross HH incomeis at or below130% FPLFraud &AbuseReportsare reported toCHFS.fraud@ky.govand CAK is CC'dQualityof LifeLIHEAPhelpsimprove thequality of lifeResponsibilityof HomeEnergy CostsMustbeverifiedFederallyFundedLIHEAP isa federallyfundedprogramMonitoringEverysubcontractor ismonitored atleast onceduring theprogram yearIncomeEligibleHH mustbe incomeeligibleVendorsVendorsmust bemonitored 1every 5yearsCrisissituationsmust beresolvedwithin 48hoursSupportthe link tosupport canbe found onCASTiNETHouseholdHouseholdis definedin theManualchecklistin a handy toolin the manualto ensure thecase is completAwardLettersare used toverify SSand SSIincome921 KAR4:116 KYis theadministrativeRegulationguidingLIHEAPContingencyFundsare funds heldback duringcrisis to helpkeep agenciesopenKYHH mustreside inKYreportingofficeclosuresofficeupdates@capky.orgFaceto faceis thepreferredinterviewmethodPropanetankssmaller than100 lbs arenot to beauthorizedCaseFilesrequireddocumentsmust be keptin case filesSubsidySubsidy isa onetimebenefitKeroseneis limitedto 50 galperapplicationHardshipReconnectCFN can beused for ahardshipreconnectPriorMonth'sincomeis used todetermineeligibilityDenialLettersmust bekept in thecase fileTrainingvideosthe linkcan befound onCASTiNETOutreachMaterialsmust bepre-approvedAuthorizedRepcan be usedif applicant isunable toapply forthemselvesVendorRecruitmentis done prior tothe first heatingcomponent ofthe programyear.4 hoursper dayoffices mustbe availableto the public aminimum of 4hours per dayNoticeofAppealsis explainedand given tothe applicantBenefindis used toverify SNAPand TANFbenefitsVendordisclosurestatementsaresignedannuallyby all staffNovember-MarchCFN's canbe usedNov-MarchLifethreateningsituationsmust beresolvedwithin 18hoursCFNCFN standsforCertificate ofFinancialNeedFree!Woodismeasuredin cordsor ricks1986CAA have beenadministeringthe LIHEAPprogram since1986Pre-registrationelderly anddisabled on afixed incomecan pre-registerfor subsidy130%FPLHH are consideredincome eligible ifgross HH incomeis at or below130% FPLFraud &AbuseReportsare reported toCHFS.fraud@ky.govand CAK is CC'dQualityof LifeLIHEAPhelpsimprove thequality of lifeResponsibilityof HomeEnergy CostsMustbeverifiedFederallyFundedLIHEAP isa federallyfundedprogramMonitoringEverysubcontractor ismonitored atleast onceduring theprogram yearIncomeEligibleHH mustbe incomeeligibleVendorsVendorsmust bemonitored 1every 5yearsCrisissituationsmust beresolvedwithin 48hoursSupportthe link tosupport canbe found onCASTiNETHouseholdHouseholdis definedin theManualchecklistin a handy toolin the manualto ensure thecase is completAwardLettersare used toverify SSand SSIincome921 KAR4:116 KYis theadministrativeRegulationguidingLIHEAPContingencyFundsare funds heldback duringcrisis to helpkeep agenciesopenKYHH mustreside inKYreportingofficeclosuresofficeupdates@capky.orgFaceto faceis thepreferredinterviewmethodPropanetankssmaller than100 lbs arenot to beauthorizedCaseFilesrequireddocumentsmust be keptin case filesSubsidySubsidy isa onetimebenefitKeroseneis limitedto 50 galperapplication

LIHEAP - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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A A
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E E
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E E
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A A
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A A
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P P
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A A
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H H
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A A
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E E
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A A
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A A
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A A
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H H
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P
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E E
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H H
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P P
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H H
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E E
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E E
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P P
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H H
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P P
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P P
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H H
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P P
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P P
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E E
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P P
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E E
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H H
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P P
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H H
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E E
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H H
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A A
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E E
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H H
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A A
  1. A-CFN can be used for a hardship reconnect
    A-Hardship Reconnect
  2. E-is used to determine eligibility
    E-Prior Month's income
  3. E-must be kept in the case file
    E-Denial Letters
  4. A-the link can be found on CASTiNET
    A-Training videos
  5. A-must be pre-approved
    A-Outreach Materials
  6. P-can be used if applicant is unable to apply for themselves
    P-Authorized Rep
  7. A-is done prior to the first heating component of the program year.
    A-Vendor Recruitment
  8. H-offices must be available to the public a minimum of 4 hours per day
    H-4 hours per day
  9. A-is explained and given to the applicant
    A-Notice of Appeals
  10. E-is used to verify SNAP and TANF benefits
    E-Benefind
  11. A-are signed annually by all staff
    A-Vendor disclosure statements
  12. A-CFN's can be used Nov-March
    A-November-March
  13. A-must be resolved within 18 hours
    A-Life threatening situations
  14. H-CFN stands for Certificate of Financial Need
    H-CFN
  15. P-Free!
  16. E-is measured in cords or ricks
    E-Wood
  17. H-CAA have been administering the LIHEAP program since 1986
    H-1986
  18. P-elderly and disabled on a fixed income can pre-register for subsidy
    P-Pre-registration
  19. H-HH are considered income eligible if gross HH income is at or below 130% FPL
    H-130% FPL
  20. E-are reported to CHFS.fraud@ky.gov and CAK is CC'd
    E-Fraud & Abuse Reports
  21. E-LIHEAP helps improve the quality of life
    E-Quality of Life
  22. P-Must be verified
    P-Responsibility of Home Energy Costs
  23. H-LIHEAP is a federally funded program
    H-Federally Funded
  24. P-Every subcontractor is monitored at least once during the program year
    P-Monitoring
  25. P-HH must be income eligible
    P-Income Eligible
  26. H-Vendors must be monitored 1 every 5 years
    H-Vendors
  27. P-must be resolved within 48 hours
    P-Crisis situations
  28. P-the link to support can be found on CASTiNET
    P-Support
  29. E-Household is defined in the Manual
    E-Household
  30. P-in a handy tool in the manual to ensure the case is complet
    P-checklist
  31. E-are used to verify SS and SSI income
    E-Award Letters
  32. H-is the administrative Regulation guiding LIHEAP
    H-921 KAR 4:116 KY
  33. P-are funds held back during crisis to help keep agencies open
    P-Contingency Funds
  34. H-HH must reside in KY
    H-KY
  35. E-officeupdates@capky.org
    E-reporting office closures
  36. H-is the preferred interview method
    H-Face to face
  37. A-smaller than 100 lbs are not to be authorized
    A-Propane tanks
  38. E-required documents must be kept in case files
    E-Case Files
  39. H-Subsidy is a one time benefit
    H-Subsidy
  40. A-is limited to 50 gal per application
    A-Kerosene