Checkdate dotsare on allproductsApologize forwait, even ifnone orshortDusting,organizing,tidying upCupDisplaysUpsell anItem (food orbeverage topair)Fill out build-to numbersand wasteNumbers forfood itemsThankingCustomer atRegister andHandoffEyecontact athand offFillingimpulsedisplays /food itemsCall acustomer bytheir name 3times in onetransactionPersonalConnection /Small talkconversationSet Timer forPikes,ensurefreshness(30 min)Store PersonalBelongings outsight ofcustomers andprep areaGreetCustomerwhen theyarrive, offerSampleSmalltalk/Eyecontact whilemaking drinkTemperatureChecks(AM, Mid,PM)Wash Handsenteringprep area orswitchinglinesAce abaristaobservationwith TLIntroduceyourself byname tocustomer atregisterCheckSanitizerbucket every30 minutesWrite PersonalizeMessage on Cup(Smiley face,"have a great day","Thanks", etc.Name athand-off,thank, seeyou nexttimeUniform100%, cleanapron, hat,name tagDust/SweepCaféOffer drinkideas tosomeoneunsure oforderCheckdate dotsare on allproductsApologize forwait, even ifnone orshortDusting,organizing,tidying upCupDisplaysUpsell anItem (food orbeverage topair)Fill out build-to numbersand wasteNumbers forfood itemsThankingCustomer atRegister andHandoffEyecontact athand offFillingimpulsedisplays /food itemsCall acustomer bytheir name 3times in onetransactionPersonalConnection /Small talkconversationSet Timer forPikes,ensurefreshness(30 min)Store PersonalBelongings outsight ofcustomers andprep areaGreetCustomerwhen theyarrive, offerSampleSmalltalk/Eyecontact whilemaking drinkTemperatureChecks(AM, Mid,PM)Wash Handsenteringprep area orswitchinglinesAce abaristaobservationwith TLIntroduceyourself byname tocustomer atregisterCheckSanitizerbucket every30 minutesWrite PersonalizeMessage on Cup(Smiley face,"have a great day","Thanks", etc.Name athand-off,thank, seeyou nexttimeUniform100%, cleanapron, hat,name tagDust/SweepCaféOffer drinkideas tosomeoneunsure oforder

Starbucks Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
I
4
B
5
B
6
N
7
N
8
G
9
I
10
B
11
O
12
N
13
O
14
G
15
B
16
G
17
O
18
O
19
G
20
B
21
G
22
N
23
I
24
I
  1. I-Check date dots are on all products
  2. O-Apologize for wait, even if none or short
  3. I-Dusting, organizing, tidying up Cup Displays
  4. B-Upsell an Item (food or beverage to pair)
  5. B-Fill out build-to numbers and waste Numbers for food items
  6. N-Thanking Customer at Register and Handoff
  7. N-Eye contact at hand off
  8. G-Filling impulse displays / food items
  9. I-Call a customer by their name 3 times in one transaction
  10. B-Personal Connection / Small talk conversation
  11. O-Set Timer for Pikes, ensure freshness (30 min)
  12. N-Store Personal Belongings out sight of customers and prep area
  13. O-Greet Customer when they arrive, offer Sample
  14. G-Small talk/Eye contact while making drink
  15. B-Temperature Checks (AM, Mid, PM)
  16. G-Wash Hands entering prep area or switching lines
  17. O-Ace a barista observation with TL
  18. O-Introduce yourself by name to customer at register
  19. G-Check Sanitizer bucket every 30 minutes
  20. B-Write Personalize Message on Cup (Smiley face, "have a great day", "Thanks", etc.
  21. G-Name at hand-off, thank, see you next time
  22. N-Uniform 100%, clean apron, hat, name tag
  23. I-Dust/Sweep Café
  24. I-Offer drink ideas to someone unsure of order