Store PersonalBelongings outsight ofcustomers andprep areaSet Timer forPikes,ensurefreshness(30 min)Write PersonalizeMessage on Cup(Smiley face,"have a great day","Thanks", etc.TemperatureChecks(AM, Mid,PM)Name athand-off,thank, seeyou nexttimeCheckdate dotsare on allproductsPersonalConnection /Small talkconversationFill out build-to numbersand wasteNumbers forfood itemsCheckSanitizerbucket every30 minutesOffer drinkideas tosomeoneunsure oforderGreetCustomerwhen theyarrive, offerSampleWash Handsenteringprep area orswitchinglinesUpsell anItem (food orbeverage topair)Eyecontact athand offDust/SweepCaféFillingimpulsedisplays /food itemsIntroduceyourself byname tocustomer atregisterAce abaristaobservationwith TLSmalltalk/Eyecontact whilemaking drinkDusting,organizing,tidying upCupDisplaysCall acustomer bytheir name 3times in onetransactionThankingCustomer atRegister andHandoffUniform100%, cleanapron, hat,name tagApologize forwait, even ifnone orshortStore PersonalBelongings outsight ofcustomers andprep areaSet Timer forPikes,ensurefreshness(30 min)Write PersonalizeMessage on Cup(Smiley face,"have a great day","Thanks", etc.TemperatureChecks(AM, Mid,PM)Name athand-off,thank, seeyou nexttimeCheckdate dotsare on allproductsPersonalConnection /Small talkconversationFill out build-to numbersand wasteNumbers forfood itemsCheckSanitizerbucket every30 minutesOffer drinkideas tosomeoneunsure oforderGreetCustomerwhen theyarrive, offerSampleWash Handsenteringprep area orswitchinglinesUpsell anItem (food orbeverage topair)Eyecontact athand offDust/SweepCaféFillingimpulsedisplays /food itemsIntroduceyourself byname tocustomer atregisterAce abaristaobservationwith TLSmalltalk/Eyecontact whilemaking drinkDusting,organizing,tidying upCupDisplaysCall acustomer bytheir name 3times in onetransactionThankingCustomer atRegister andHandoffUniform100%, cleanapron, hat,name tagApologize forwait, even ifnone orshort

Starbucks Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
B
4
B
5
G
6
I
7
B
8
B
9
G
10
I
11
O
12
G
13
B
14
N
15
I
16
G
17
O
18
O
19
G
20
I
21
I
22
N
23
N
24
O
  1. N-Store Personal Belongings out sight of customers and prep area
  2. O-Set Timer for Pikes, ensure freshness (30 min)
  3. B-Write Personalize Message on Cup (Smiley face, "have a great day", "Thanks", etc.
  4. B-Temperature Checks (AM, Mid, PM)
  5. G-Name at hand-off, thank, see you next time
  6. I-Check date dots are on all products
  7. B-Personal Connection / Small talk conversation
  8. B-Fill out build-to numbers and waste Numbers for food items
  9. G-Check Sanitizer bucket every 30 minutes
  10. I-Offer drink ideas to someone unsure of order
  11. O-Greet Customer when they arrive, offer Sample
  12. G-Wash Hands entering prep area or switching lines
  13. B-Upsell an Item (food or beverage to pair)
  14. N-Eye contact at hand off
  15. I-Dust/Sweep Café
  16. G-Filling impulse displays / food items
  17. O-Introduce yourself by name to customer at register
  18. O-Ace a barista observation with TL
  19. G-Small talk/Eye contact while making drink
  20. I-Dusting, organizing, tidying up Cup Displays
  21. I-Call a customer by their name 3 times in one transaction
  22. N-Thanking Customer at Register and Handoff
  23. N-Uniform 100%, clean apron, hat, name tag
  24. O-Apologize for wait, even if none or short