Apologize forwait, even ifnone orshortWash Handsenteringprep area orswitchinglinesTemperatureChecks(AM, Mid,PM)Write PersonalizeMessage on Cup(Smiley face,"have a great day","Thanks", etc.Upsell anItem (food orbeverage topair)Dusting,organizing,tidying upCupDisplaysCheckdate dotsare on allproductsFillingimpulsedisplays /food itemsFill out build-to numbersand wasteNumbers forfood itemsStore PersonalBelongings outsight ofcustomers andprep areaGreetCustomerwhen theyarrive, offerSampleThankingCustomer atRegister andHandoffAce abaristaobservationwith TLCall acustomer bytheir name 3times in onetransactionIntroduceyourself byname tocustomer atregisterPersonalConnection /Small talkconversationUniform100%, cleanapron, hat,name tagOffer drinkideas tosomeoneunsure oforderSmalltalk/Eyecontact whilemaking drinkCheckSanitizerbucket every30 minutesDust/SweepCaféEyecontact athand offName athand-off,thank, seeyou nexttimeSet Timer forPikes,ensurefreshness(30 min)Apologize forwait, even ifnone orshortWash Handsenteringprep area orswitchinglinesTemperatureChecks(AM, Mid,PM)Write PersonalizeMessage on Cup(Smiley face,"have a great day","Thanks", etc.Upsell anItem (food orbeverage topair)Dusting,organizing,tidying upCupDisplaysCheckdate dotsare on allproductsFillingimpulsedisplays /food itemsFill out build-to numbersand wasteNumbers forfood itemsStore PersonalBelongings outsight ofcustomers andprep areaGreetCustomerwhen theyarrive, offerSampleThankingCustomer atRegister andHandoffAce abaristaobservationwith TLCall acustomer bytheir name 3times in onetransactionIntroduceyourself byname tocustomer atregisterPersonalConnection /Small talkconversationUniform100%, cleanapron, hat,name tagOffer drinkideas tosomeoneunsure oforderSmalltalk/Eyecontact whilemaking drinkCheckSanitizerbucket every30 minutesDust/SweepCaféEyecontact athand offName athand-off,thank, seeyou nexttimeSet Timer forPikes,ensurefreshness(30 min)

Starbucks Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
B
5
B
6
I
7
I
8
G
9
B
10
N
11
O
12
N
13
O
14
I
15
O
16
B
17
N
18
I
19
G
20
G
21
I
22
N
23
G
24
O
  1. O-Apologize for wait, even if none or short
  2. G-Wash Hands entering prep area or switching lines
  3. B-Temperature Checks (AM, Mid, PM)
  4. B-Write Personalize Message on Cup (Smiley face, "have a great day", "Thanks", etc.
  5. B-Upsell an Item (food or beverage to pair)
  6. I-Dusting, organizing, tidying up Cup Displays
  7. I-Check date dots are on all products
  8. G-Filling impulse displays / food items
  9. B-Fill out build-to numbers and waste Numbers for food items
  10. N-Store Personal Belongings out sight of customers and prep area
  11. O-Greet Customer when they arrive, offer Sample
  12. N-Thanking Customer at Register and Handoff
  13. O-Ace a barista observation with TL
  14. I-Call a customer by their name 3 times in one transaction
  15. O-Introduce yourself by name to customer at register
  16. B-Personal Connection / Small talk conversation
  17. N-Uniform 100%, clean apron, hat, name tag
  18. I-Offer drink ideas to someone unsure of order
  19. G-Small talk/Eye contact while making drink
  20. G-Check Sanitizer bucket every 30 minutes
  21. I-Dust/Sweep Café
  22. N-Eye contact at hand off
  23. G-Name at hand-off, thank, see you next time
  24. O-Set Timer for Pikes, ensure freshness (30 min)