Upsell anItem (food orbeverage topair)GreetCustomerwhen theyarrive, offerSampleAce abaristaobservationwith TLPersonalConnection /Small talkconversationEyecontact athand offName athand-off,thank, seeyou nexttimeWash Handsenteringprep area orswitchinglinesTemperatureChecks(AM, Mid,PM)Smalltalk/Eyecontact whilemaking drinkSet Timer forPikes,ensurefreshness(30 min)CheckSanitizerbucket every30 minutesUniform100%, cleanapron, hat,name tagFill out build-to numbersand wasteNumbers forfood itemsCall acustomer bytheir name 3times in onetransactionWrite PersonalizeMessage on Cup(Smiley face,"have a great day","Thanks", etc.Checkdate dotsare on allproductsIntroduceyourself byname tocustomer atregisterDust/SweepCaféFillingimpulsedisplays /food itemsThankingCustomer atRegister andHandoffApologize forwait, even ifnone orshortDusting,organizing,tidying upCupDisplaysOffer drinkideas tosomeoneunsure oforderStore PersonalBelongings outsight ofcustomers andprep areaUpsell anItem (food orbeverage topair)GreetCustomerwhen theyarrive, offerSampleAce abaristaobservationwith TLPersonalConnection /Small talkconversationEyecontact athand offName athand-off,thank, seeyou nexttimeWash Handsenteringprep area orswitchinglinesTemperatureChecks(AM, Mid,PM)Smalltalk/Eyecontact whilemaking drinkSet Timer forPikes,ensurefreshness(30 min)CheckSanitizerbucket every30 minutesUniform100%, cleanapron, hat,name tagFill out build-to numbersand wasteNumbers forfood itemsCall acustomer bytheir name 3times in onetransactionWrite PersonalizeMessage on Cup(Smiley face,"have a great day","Thanks", etc.Checkdate dotsare on allproductsIntroduceyourself byname tocustomer atregisterDust/SweepCaféFillingimpulsedisplays /food itemsThankingCustomer atRegister andHandoffApologize forwait, even ifnone orshortDusting,organizing,tidying upCupDisplaysOffer drinkideas tosomeoneunsure oforderStore PersonalBelongings outsight ofcustomers andprep area

Starbucks Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
O
4
B
5
N
6
G
7
G
8
B
9
G
10
O
11
G
12
N
13
B
14
I
15
B
16
I
17
O
18
I
19
G
20
N
21
O
22
I
23
I
24
N
  1. B-Upsell an Item (food or beverage to pair)
  2. O-Greet Customer when they arrive, offer Sample
  3. O-Ace a barista observation with TL
  4. B-Personal Connection / Small talk conversation
  5. N-Eye contact at hand off
  6. G-Name at hand-off, thank, see you next time
  7. G-Wash Hands entering prep area or switching lines
  8. B-Temperature Checks (AM, Mid, PM)
  9. G-Small talk/Eye contact while making drink
  10. O-Set Timer for Pikes, ensure freshness (30 min)
  11. G-Check Sanitizer bucket every 30 minutes
  12. N-Uniform 100%, clean apron, hat, name tag
  13. B-Fill out build-to numbers and waste Numbers for food items
  14. I-Call a customer by their name 3 times in one transaction
  15. B-Write Personalize Message on Cup (Smiley face, "have a great day", "Thanks", etc.
  16. I-Check date dots are on all products
  17. O-Introduce yourself by name to customer at register
  18. I-Dust/Sweep Café
  19. G-Filling impulse displays / food items
  20. N-Thanking Customer at Register and Handoff
  21. O-Apologize for wait, even if none or short
  22. I-Dusting, organizing, tidying up Cup Displays
  23. I-Offer drink ideas to someone unsure of order
  24. N-Store Personal Belongings out sight of customers and prep area