PersonalConnection /Small talkconversationWrite PersonalizeMessage on Cup(Smiley face,"have a great day","Thanks", etc.Dusting,organizing,tidying upCupDisplaysStore PersonalBelongings outsight ofcustomers andprep areaDust/SweepCaféTemperatureChecks(AM, Mid,PM)Uniform100%, cleanapron, hat,name tagCheckdate dotsare on allproductsGreetCustomerwhen theyarrive, offerSampleUpsell anItem (food orbeverage topair)Fillingimpulsedisplays /food itemsWash Handsenteringprep area orswitchinglinesApologize forwait, even ifnone orshortSet Timer forPikes,ensurefreshness(30 min)ThankingCustomer atRegister andHandoffCall acustomer bytheir name 3times in onetransactionSmalltalk/Eyecontact whilemaking drinkEyecontact athand offCheckSanitizerbucket every30 minutesIntroduceyourself byname tocustomer atregisterName athand-off,thank, seeyou nexttimeOffer drinkideas tosomeoneunsure oforderFill out build-to numbersand wasteNumbers forfood itemsAce abaristaobservationwith TLPersonalConnection /Small talkconversationWrite PersonalizeMessage on Cup(Smiley face,"have a great day","Thanks", etc.Dusting,organizing,tidying upCupDisplaysStore PersonalBelongings outsight ofcustomers andprep areaDust/SweepCaféTemperatureChecks(AM, Mid,PM)Uniform100%, cleanapron, hat,name tagCheckdate dotsare on allproductsGreetCustomerwhen theyarrive, offerSampleUpsell anItem (food orbeverage topair)Fillingimpulsedisplays /food itemsWash Handsenteringprep area orswitchinglinesApologize forwait, even ifnone orshortSet Timer forPikes,ensurefreshness(30 min)ThankingCustomer atRegister andHandoffCall acustomer bytheir name 3times in onetransactionSmalltalk/Eyecontact whilemaking drinkEyecontact athand offCheckSanitizerbucket every30 minutesIntroduceyourself byname tocustomer atregisterName athand-off,thank, seeyou nexttimeOffer drinkideas tosomeoneunsure oforderFill out build-to numbersand wasteNumbers forfood itemsAce abaristaobservationwith TL

Starbucks Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
N
5
I
6
B
7
N
8
I
9
O
10
B
11
G
12
G
13
O
14
O
15
N
16
I
17
G
18
N
19
G
20
O
21
G
22
I
23
B
24
O
  1. B-Personal Connection / Small talk conversation
  2. B-Write Personalize Message on Cup (Smiley face, "have a great day", "Thanks", etc.
  3. I-Dusting, organizing, tidying up Cup Displays
  4. N-Store Personal Belongings out sight of customers and prep area
  5. I-Dust/Sweep Café
  6. B-Temperature Checks (AM, Mid, PM)
  7. N-Uniform 100%, clean apron, hat, name tag
  8. I-Check date dots are on all products
  9. O-Greet Customer when they arrive, offer Sample
  10. B-Upsell an Item (food or beverage to pair)
  11. G-Filling impulse displays / food items
  12. G-Wash Hands entering prep area or switching lines
  13. O-Apologize for wait, even if none or short
  14. O-Set Timer for Pikes, ensure freshness (30 min)
  15. N-Thanking Customer at Register and Handoff
  16. I-Call a customer by their name 3 times in one transaction
  17. G-Small talk/Eye contact while making drink
  18. N-Eye contact at hand off
  19. G-Check Sanitizer bucket every 30 minutes
  20. O-Introduce yourself by name to customer at register
  21. G-Name at hand-off, thank, see you next time
  22. I-Offer drink ideas to someone unsure of order
  23. B-Fill out build-to numbers and waste Numbers for food items
  24. O-Ace a barista observation with TL