(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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O-Apologize for wait, even if none or short
N-Store Personal Belongings out sight of customers and prep area
O-Greet Customer when they arrive, offer Sample
O-Ace a barista observation with TL
I-Offer drink ideas to someone unsure of order
N-Uniform 100%, clean apron, hat, name tag
G-Wash Hands entering prep area or switching lines
I-Check date dots are on all products
G-Name at hand-off, thank, see you next time
B-Upsell an Item (food or beverage to pair)
N-Thanking Customer at Register and Handoff
B-Personal Connection / Small talk conversation
O-Set Timer for Pikes, ensure freshness (30 min)
B-Write Personalize Message on Cup (Smiley face, "have a great day", "Thanks", etc.
G-Small talk/Eye contact while making drink
N-Eye contact at hand off
I-Call a customer by their name 3 times in one transaction
B-Temperature Checks (AM, Mid, PM)
G-Filling impulse displays / food items
G-Check Sanitizer bucket every 30 minutes
B-Fill out build-to numbers and waste Numbers for food items
O-Introduce yourself by name to customer at register
