SmileActiveListeningCustomerServiceEmployeeSCR(ServiceCenter Rep)EmpathyDifficultConversationsServicemindedWillingnessAnswersDedicatedCallCenterEducateCaringQualityAssurancePatienceRapportCustomerExperience“Thanks forbringing thisto ourattention!”PassionPositiveCustomerCareIVRHelpDeskFriendlyDiversityProfessional“Happytohelp!”CollaborationSCS(ServiceCenterSpecialist)FeedbackCustomerNeedsITServiceDeskHeadsetsTeamworkAccountabilityCommunicationCustomerSatisfactionHelpfulExcellenceSolutionsCustomerEngagementCustomerSupport“Greatquestion! I’llfind that outfor you!”NationalCallCenterConfidenceListenGrowthNeedsInclusionHappyCustomerServiceWeekSmileActiveListeningCustomerServiceEmployeeSCR(ServiceCenter Rep)EmpathyDifficultConversationsServicemindedWillingnessAnswersDedicatedCallCenterEducateCaringQualityAssurancePatienceRapportCustomerExperience“Thanks forbringing thisto ourattention!”PassionPositiveCustomerCareIVRHelpDeskFriendlyDiversityProfessional“Happytohelp!”CollaborationSCS(ServiceCenterSpecialist)FeedbackCustomerNeedsITServiceDeskHeadsetsTeamworkAccountabilityCommunicationCustomerSatisfactionHelpfulExcellenceSolutionsCustomerEngagementCustomerSupport“Greatquestion! I’llfind that outfor you!”NationalCallCenterConfidenceListenGrowthNeedsInclusionHappyCustomerServiceWeek

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile
  2. Active Listening
  3. Customer Service
  4. Employee
  5. SCR(Service Center Rep)
  6. Empathy
  7. Difficult Conversations
  8. Service minded
  9. Willingness
  10. Answers
  11. Dedicated Call Center
  12. Educate
  13. Caring
  14. Quality Assurance
  15. Patience
  16. Rapport
  17. Customer Experience
  18. “Thanks for bringing this to our attention!”
  19. Passion
  20. Positive
  21. Customer Care
  22. IVR
  23. Help Desk
  24. Friendly
  25. Diversity
  26. Professional
  27. “Happy to help!”
  28. Collaboration
  29. SCS(Service Center Specialist)
  30. Feedback
  31. Customer Needs
  32. IT Service Desk
  33. Headsets
  34. Teamwork
  35. Accountability
  36. Communication
  37. Customer Satisfaction
  38. Helpful
  39. Excellence
  40. Solutions
  41. Customer Engagement
  42. Customer Support
  43. “Great question! I’ll find that out for you!”
  44. National Call Center
  45. Confidence
  46. Listen
  47. Growth
  48. Needs
  49. Inclusion
  50. Happy Customer Service Week