Reviewed calls ________ Heard great customer service on call review __________ Case with a claim _______ Hear a pet in the background of a call _________ Wrote 3 letters today No changes needed from ORR ___________ RBT ____ Standard case _____ Claim reversal approved Contacted customer on 1st call intro _________ Sent 2 cases to ORR today ________ Cross LOB case _________ Credited MSF _______ Received Kudos from a customer ________ 3rd Party case ________ Awesome resolution call ________ Resolution on first call Helped a peer with a case Had an awesome day! Zelle Case ______ NPS Survey case ________ Contacted legal ________ Closed 2 cases today _________ Post ORR no changes _______ Reviewed calls ________ Heard great customer service on call review __________ Case with a claim _______ Hear a pet in the background of a call _________ Wrote 3 letters today No changes needed from ORR ___________ RBT ____ Standard case _____ Claim reversal approved Contacted customer on 1st call intro _________ Sent 2 cases to ORR today ________ Cross LOB case _________ Credited MSF _______ Received Kudos from a customer ________ 3rd Party case ________ Awesome resolution call ________ Resolution on first call Helped a peer with a case Had an awesome day! Zelle Case ______ NPS Survey case ________ Contacted legal ________ Closed 2 cases today _________ Post ORR no changes _______
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Reviewed calls
________
G-Heard great customer service on call review
__________
I-Case with a claim
_______
B-Hear a pet in the background of a call
_________
O-Wrote 3 letters today
O-No changes needed from ORR
___________
N-RBT
____
G-Standard
case
_____
G-Claim reversal approved
I-Contacted customer on 1st call intro
_________
I-Sent 2 cases to ORR today
________
I-Cross LOB case
_________
B-Credited MSF
_______
N-Received Kudos from a customer
________
O-3rd Party case
________
G-Awesome resolution call
________
O-Resolution on first call
N-Helped a peer with a case
N-Had an awesome day!
G-Zelle Case
______
O-NPS
Survey case
________
B-Contacted legal
________
B-Closed 2 cases today
_________
B-Post ORR no changes
_______