Asks foryournameMayI?Complainsaboutpricing/ShippingchargeChattyCustomerGift cardorderplacedDiscountquestions"Hello? Canyou hear me?/HeadsetconnectionissueIratecustomerReturninquirySALESCALL!Can yousend me anemailconfirmation?Gets yournamewrongReshipitemWhere ismy item?(asks fortracking)BillingissueCallingaboutmagazinedeliveryMake apaymentNeeddeliveryASAP!Item onbackorderCancelorderCalling tomake achange ofaddressCustomersays"THANKYOU"!Custreceivedwrong/damagedproduct"That'snot what Iwas told"Asks foryournameMayI?Complainsaboutpricing/ShippingchargeChattyCustomerGift cardorderplacedDiscountquestions"Hello? Canyou hear me?/HeadsetconnectionissueIratecustomerReturninquirySALESCALL!Can yousend me anemailconfirmation?Gets yournamewrongReshipitemWhere ismy item?(asks fortracking)BillingissueCallingaboutmagazinedeliveryMake apaymentNeeddeliveryASAP!Item onbackorderCancelorderCalling tomake achange ofaddressCustomersays"THANKYOU"!Custreceivedwrong/damagedproduct"That'snot what Iwas told"

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asks for your name
  2. May I?
  3. Complains about pricing/ Shipping charge
  4. Chatty Customer
  5. Gift card order placed
  6. Discount questions
  7. "Hello? Can you hear me? /Headset connection issue
  8. Irate customer
  9. Return inquiry
  10. SALES CALL!
  11. Can you send me an email confirmation?
  12. Gets your name wrong
  13. Reship item
  14. Where is my item? (asks for tracking)
  15. Billing issue
  16. Calling about magazine delivery
  17. Make a payment
  18. Need delivery ASAP!
  19. Item on backorder
  20. Cancel order
  21. Calling to make a change of address
  22. Customer says "THANK YOU"!
  23. Cust received wrong/ damaged product
  24. "That's not what I was told"