ReturninquirySALESCALL!"That'snot what Iwas told"Customersays"THANKYOU"!CancelorderChattyCustomer"Hello? Canyou hear me?/HeadsetconnectionissueCustreceivedwrong/damagedproductCan yousend me anemailconfirmation?IratecustomerDiscountquestionsMake apaymentItem onbackorderCalling tomake achange ofaddressComplainsaboutpricing/ShippingchargeReshipitemAsks foryournameMayI?BillingissueNeeddeliveryASAP!Where ismy item?(asks fortracking)CallingaboutmagazinedeliveryGift cardorderplacedGets yournamewrongReturninquirySALESCALL!"That'snot what Iwas told"Customersays"THANKYOU"!CancelorderChattyCustomer"Hello? Canyou hear me?/HeadsetconnectionissueCustreceivedwrong/damagedproductCan yousend me anemailconfirmation?IratecustomerDiscountquestionsMake apaymentItem onbackorderCalling tomake achange ofaddressComplainsaboutpricing/ShippingchargeReshipitemAsks foryournameMayI?BillingissueNeeddeliveryASAP!Where ismy item?(asks fortracking)CallingaboutmagazinedeliveryGift cardorderplacedGets yournamewrong

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Return inquiry
  2. SALES CALL!
  3. "That's not what I was told"
  4. Customer says "THANK YOU"!
  5. Cancel order
  6. Chatty Customer
  7. "Hello? Can you hear me? /Headset connection issue
  8. Cust received wrong/ damaged product
  9. Can you send me an email confirmation?
  10. Irate customer
  11. Discount questions
  12. Make a payment
  13. Item on backorder
  14. Calling to make a change of address
  15. Complains about pricing/ Shipping charge
  16. Reship item
  17. Asks for your name
  18. May I?
  19. Billing issue
  20. Need delivery ASAP!
  21. Where is my item? (asks for tracking)
  22. Calling about magazine delivery
  23. Gift card order placed
  24. Gets your name wrong