Gets yournamewrongAsks foryournameCustomersays"THANKYOU"!Where ismy item?(asks fortracking)ChattyCustomerIratecustomerReturninquiryNeeddeliveryASAP!"Hello? Canyou hear me?/Headsetconnectionissue"That'snot what Iwas told"Can yousend me anemailconfirmation?Gift cardorderplacedCancelorderDiscountquestionsCalling tomake achange ofaddressMayI?Make apaymentItem onbackorderBillingissueCallingaboutmagazinedeliveryCustreceivedwrong/damagedproductComplainsaboutpricing/ShippingchargeSALESCALL!ReshipitemGets yournamewrongAsks foryournameCustomersays"THANKYOU"!Where ismy item?(asks fortracking)ChattyCustomerIratecustomerReturninquiryNeeddeliveryASAP!"Hello? Canyou hear me?/Headsetconnectionissue"That'snot what Iwas told"Can yousend me anemailconfirmation?Gift cardorderplacedCancelorderDiscountquestionsCalling tomake achange ofaddressMayI?Make apaymentItem onbackorderBillingissueCallingaboutmagazinedeliveryCustreceivedwrong/damagedproductComplainsaboutpricing/ShippingchargeSALESCALL!Reshipitem

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gets your name wrong
  2. Asks for your name
  3. Customer says "THANK YOU"!
  4. Where is my item? (asks for tracking)
  5. Chatty Customer
  6. Irate customer
  7. Return inquiry
  8. Need delivery ASAP!
  9. "Hello? Can you hear me? /Headset connection issue
  10. "That's not what I was told"
  11. Can you send me an email confirmation?
  12. Gift card order placed
  13. Cancel order
  14. Discount questions
  15. Calling to make a change of address
  16. May I?
  17. Make a payment
  18. Item on backorder
  19. Billing issue
  20. Calling about magazine delivery
  21. Cust received wrong/ damaged product
  22. Complains about pricing/ Shipping charge
  23. SALES CALL!
  24. Reship item