IratecustomerComplainsaboutpricing/ShippingchargeCan yousend me anemailconfirmation?DiscountquestionsSALESCALL!BillingissueReturninquiryAsks foryournameWhere ismy item?(asks fortracking)Item onbackorderGets yournamewrongNeeddeliveryASAP!MayI?ReshipitemCallingaboutmagazinedelivery"Hello? Canyou hear me?/Headsetconnectionissue"That'snot what Iwas told"Make apaymentCustomersays"THANKYOU"!ChattyCustomerGift cardorderplacedCalling tomake achange ofaddressCustreceivedwrong/damagedproductCancelorderIratecustomerComplainsaboutpricing/ShippingchargeCan yousend me anemailconfirmation?DiscountquestionsSALESCALL!BillingissueReturninquiryAsks foryournameWhere ismy item?(asks fortracking)Item onbackorderGets yournamewrongNeeddeliveryASAP!MayI?ReshipitemCallingaboutmagazinedelivery"Hello? Canyou hear me?/Headsetconnectionissue"That'snot what Iwas told"Make apaymentCustomersays"THANKYOU"!ChattyCustomerGift cardorderplacedCalling tomake achange ofaddressCustreceivedwrong/damagedproductCancelorder

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Irate customer
  2. Complains about pricing/ Shipping charge
  3. Can you send me an email confirmation?
  4. Discount questions
  5. SALES CALL!
  6. Billing issue
  7. Return inquiry
  8. Asks for your name
  9. Where is my item? (asks for tracking)
  10. Item on backorder
  11. Gets your name wrong
  12. Need delivery ASAP!
  13. May I?
  14. Reship item
  15. Calling about magazine delivery
  16. "Hello? Can you hear me? /Headset connection issue
  17. "That's not what I was told"
  18. Make a payment
  19. Customer says "THANK YOU"!
  20. Chatty Customer
  21. Gift card order placed
  22. Calling to make a change of address
  23. Cust received wrong/ damaged product
  24. Cancel order