Item onbackorderGets yournamewrongDiscountquestionsChattyCustomerCan yousend me anemailconfirmation?"Hello? Canyou hear me?/HeadsetconnectionissueMake apaymentAsks foryournameCustreceivedwrong/damagedproductCancelorderReshipitem"That'snot what Iwas told"Gift cardorderplacedIratecustomerCalling tomake achange ofaddressMayI?CallingaboutmagazinedeliveryBillingissueCustomersays"THANKYOU"!SALESCALL!Where ismy item?(asks fortracking)Complainsaboutpricing/ShippingchargeReturninquiryNeeddeliveryASAP!Item onbackorderGets yournamewrongDiscountquestionsChattyCustomerCan yousend me anemailconfirmation?"Hello? Canyou hear me?/HeadsetconnectionissueMake apaymentAsks foryournameCustreceivedwrong/damagedproductCancelorderReshipitem"That'snot what Iwas told"Gift cardorderplacedIratecustomerCalling tomake achange ofaddressMayI?CallingaboutmagazinedeliveryBillingissueCustomersays"THANKYOU"!SALESCALL!Where ismy item?(asks fortracking)Complainsaboutpricing/ShippingchargeReturninquiryNeeddeliveryASAP!

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Item on backorder
  2. Gets your name wrong
  3. Discount questions
  4. Chatty Customer
  5. Can you send me an email confirmation?
  6. "Hello? Can you hear me? /Headset connection issue
  7. Make a payment
  8. Asks for your name
  9. Cust received wrong/ damaged product
  10. Cancel order
  11. Reship item
  12. "That's not what I was told"
  13. Gift card order placed
  14. Irate customer
  15. Calling to make a change of address
  16. May I?
  17. Calling about magazine delivery
  18. Billing issue
  19. Customer says "THANK YOU"!
  20. SALES CALL!
  21. Where is my item? (asks for tracking)
  22. Complains about pricing/ Shipping charge
  23. Return inquiry
  24. Need delivery ASAP!