Customersays"THANKYOU"!DiscountquestionsCustreceivedwrong/damagedproductCancelorderIratecustomerCalling tomake achange ofaddressAsks foryournameReshipitemMake apaymentItem onbackorderCallingaboutmagazinedeliveryGift cardorderplaced"That'snot what Iwas told"BillingissueChattyCustomer"Hello? Canyou hear me?/HeadsetconnectionissueGets yournamewrongCan yousend me anemailconfirmation?SALESCALL!Where ismy item?(asks fortracking)MayI?NeeddeliveryASAP!Complainsaboutpricing/ShippingchargeReturninquiryCustomersays"THANKYOU"!DiscountquestionsCustreceivedwrong/damagedproductCancelorderIratecustomerCalling tomake achange ofaddressAsks foryournameReshipitemMake apaymentItem onbackorderCallingaboutmagazinedeliveryGift cardorderplaced"That'snot what Iwas told"BillingissueChattyCustomer"Hello? Canyou hear me?/HeadsetconnectionissueGets yournamewrongCan yousend me anemailconfirmation?SALESCALL!Where ismy item?(asks fortracking)MayI?NeeddeliveryASAP!Complainsaboutpricing/ShippingchargeReturninquiry

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer says "THANK YOU"!
  2. Discount questions
  3. Cust received wrong/ damaged product
  4. Cancel order
  5. Irate customer
  6. Calling to make a change of address
  7. Asks for your name
  8. Reship item
  9. Make a payment
  10. Item on backorder
  11. Calling about magazine delivery
  12. Gift card order placed
  13. "That's not what I was told"
  14. Billing issue
  15. Chatty Customer
  16. "Hello? Can you hear me? /Headset connection issue
  17. Gets your name wrong
  18. Can you send me an email confirmation?
  19. SALES CALL!
  20. Where is my item? (asks for tracking)
  21. May I?
  22. Need delivery ASAP!
  23. Complains about pricing/ Shipping charge
  24. Return inquiry