IratecustomerNeeddeliveryASAP!SALESCALL!Complainsaboutpricing/Shippingcharge"Hello? Canyou hear me?/HeadsetconnectionissueReturninquiryItem onbackorderBillingissueCancelorderChattyCustomerCustomersays"THANKYOU"!Can yousend me anemailconfirmation?MayI?Asks foryournameMake apaymentCallingaboutmagazinedeliveryWhere ismy item?(asks fortracking)ReshipitemGets yournamewrongCustreceivedwrong/damagedproductGift cardorderplaced"That'snot what Iwas told"DiscountquestionsCalling tomake achange ofaddressIratecustomerNeeddeliveryASAP!SALESCALL!Complainsaboutpricing/Shippingcharge"Hello? Canyou hear me?/HeadsetconnectionissueReturninquiryItem onbackorderBillingissueCancelorderChattyCustomerCustomersays"THANKYOU"!Can yousend me anemailconfirmation?MayI?Asks foryournameMake apaymentCallingaboutmagazinedeliveryWhere ismy item?(asks fortracking)ReshipitemGets yournamewrongCustreceivedwrong/damagedproductGift cardorderplaced"That'snot what Iwas told"DiscountquestionsCalling tomake achange ofaddress

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Irate customer
  2. Need delivery ASAP!
  3. SALES CALL!
  4. Complains about pricing/ Shipping charge
  5. "Hello? Can you hear me? /Headset connection issue
  6. Return inquiry
  7. Item on backorder
  8. Billing issue
  9. Cancel order
  10. Chatty Customer
  11. Customer says "THANK YOU"!
  12. Can you send me an email confirmation?
  13. May I?
  14. Asks for your name
  15. Make a payment
  16. Calling about magazine delivery
  17. Where is my item? (asks for tracking)
  18. Reship item
  19. Gets your name wrong
  20. Cust received wrong/ damaged product
  21. Gift card order placed
  22. "That's not what I was told"
  23. Discount questions
  24. Calling to make a change of address