ReshipitemComplainsaboutpricing/Shippingcharge"Hello? Canyou hear me?/Headsetconnectionissue"That'snot what Iwas told"IratecustomerGift cardorderplacedNeeddeliveryASAP!BillingissueCustreceivedwrong/damagedproductMake apaymentDiscountquestionsReturninquiryCan yousend me anemailconfirmation?Calling tomake achange ofaddressSALESCALL!Customersays"THANKYOU"!Where ismy item?(asks fortracking)Item onbackorderChattyCustomerMayI?Gets yournamewrongCancelorderAsks foryournameCallingaboutmagazinedeliveryReshipitemComplainsaboutpricing/Shippingcharge"Hello? Canyou hear me?/Headsetconnectionissue"That'snot what Iwas told"IratecustomerGift cardorderplacedNeeddeliveryASAP!BillingissueCustreceivedwrong/damagedproductMake apaymentDiscountquestionsReturninquiryCan yousend me anemailconfirmation?Calling tomake achange ofaddressSALESCALL!Customersays"THANKYOU"!Where ismy item?(asks fortracking)Item onbackorderChattyCustomerMayI?Gets yournamewrongCancelorderAsks foryournameCallingaboutmagazinedelivery

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reship item
  2. Complains about pricing/ Shipping charge
  3. "Hello? Can you hear me? /Headset connection issue
  4. "That's not what I was told"
  5. Irate customer
  6. Gift card order placed
  7. Need delivery ASAP!
  8. Billing issue
  9. Cust received wrong/ damaged product
  10. Make a payment
  11. Discount questions
  12. Return inquiry
  13. Can you send me an email confirmation?
  14. Calling to make a change of address
  15. SALES CALL!
  16. Customer says "THANK YOU"!
  17. Where is my item? (asks for tracking)
  18. Item on backorder
  19. Chatty Customer
  20. May I?
  21. Gets your name wrong
  22. Cancel order
  23. Asks for your name
  24. Calling about magazine delivery