Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. SALES CALL!
2. Chatty Customer
3. Gets your name wrong
4. Need delivery ASAP!
5. Return inquiry
6. Calling about magazine delivery
7. Item on backorder
8. Reship item
9. Billing issue
10. Cancel order
11. Make a payment
12. Discount questions
13. Cust received wrong/ damaged product
14. "Hello? Can you hear me? /Headset connection issue
15. Irate customer
16. Gift card order placed
17. Where is my item? (asks for tracking)
18. "That's not what I was told"
19. Calling to make a change of address
20. Complains about pricing/ Shipping charge
21. Asks for your name
22. Can you send me an email confirmation?
23. May I?
24. Customer says "THANK YOU"!