CallingaboutmagazinedeliveryCustomersays"THANKYOU"!DiscountquestionsCalling tomake achange ofaddressSALESCALL!Asks foryourname"Hello? Canyou hear me?/HeadsetconnectionissueMake apaymentChattyCustomerMayI?Where ismy item?(asks fortracking)Complainsaboutpricing/ShippingchargeGets yournamewrongGift cardorderplacedIratecustomerCancelorderBillingissueCustreceivedwrong/damagedproduct"That'snot what Iwas told"Item onbackorderNeeddeliveryASAP!ReturninquiryCan yousend me anemailconfirmation?ReshipitemCallingaboutmagazinedeliveryCustomersays"THANKYOU"!DiscountquestionsCalling tomake achange ofaddressSALESCALL!Asks foryourname"Hello? Canyou hear me?/HeadsetconnectionissueMake apaymentChattyCustomerMayI?Where ismy item?(asks fortracking)Complainsaboutpricing/ShippingchargeGets yournamewrongGift cardorderplacedIratecustomerCancelorderBillingissueCustreceivedwrong/damagedproduct"That'snot what Iwas told"Item onbackorderNeeddeliveryASAP!ReturninquiryCan yousend me anemailconfirmation?Reshipitem

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calling about magazine delivery
  2. Customer says "THANK YOU"!
  3. Discount questions
  4. Calling to make a change of address
  5. SALES CALL!
  6. Asks for your name
  7. "Hello? Can you hear me? /Headset connection issue
  8. Make a payment
  9. Chatty Customer
  10. May I?
  11. Where is my item? (asks for tracking)
  12. Complains about pricing/ Shipping charge
  13. Gets your name wrong
  14. Gift card order placed
  15. Irate customer
  16. Cancel order
  17. Billing issue
  18. Cust received wrong/ damaged product
  19. "That's not what I was told"
  20. Item on backorder
  21. Need delivery ASAP!
  22. Return inquiry
  23. Can you send me an email confirmation?
  24. Reship item