Custreceivedwrong/damagedproductWhere ismy item?(asks fortracking)SALESCALL!"That'snot what Iwas told"Gift cardorderplacedBillingissueCustomersays"THANKYOU"!ReturninquiryNeeddeliveryASAP!ReshipitemCalling tomake achange ofaddressDiscountquestionsChattyCustomerComplainsaboutpricing/ShippingchargeGets yournamewrongCancelorderCan yousend me anemailconfirmation?Item onbackorderAsks foryourname"Hello? Canyou hear me?/HeadsetconnectionissueCallingaboutmagazinedeliveryMayI?Make apaymentIratecustomerCustreceivedwrong/damagedproductWhere ismy item?(asks fortracking)SALESCALL!"That'snot what Iwas told"Gift cardorderplacedBillingissueCustomersays"THANKYOU"!ReturninquiryNeeddeliveryASAP!ReshipitemCalling tomake achange ofaddressDiscountquestionsChattyCustomerComplainsaboutpricing/ShippingchargeGets yournamewrongCancelorderCan yousend me anemailconfirmation?Item onbackorderAsks foryourname"Hello? Canyou hear me?/HeadsetconnectionissueCallingaboutmagazinedeliveryMayI?Make apaymentIratecustomer

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cust received wrong/ damaged product
  2. Where is my item? (asks for tracking)
  3. SALES CALL!
  4. "That's not what I was told"
  5. Gift card order placed
  6. Billing issue
  7. Customer says "THANK YOU"!
  8. Return inquiry
  9. Need delivery ASAP!
  10. Reship item
  11. Calling to make a change of address
  12. Discount questions
  13. Chatty Customer
  14. Complains about pricing/ Shipping charge
  15. Gets your name wrong
  16. Cancel order
  17. Can you send me an email confirmation?
  18. Item on backorder
  19. Asks for your name
  20. "Hello? Can you hear me? /Headset connection issue
  21. Calling about magazine delivery
  22. May I?
  23. Make a payment
  24. Irate customer