Complainsaboutpricing/ShippingchargeMayI?Can yousend me anemailconfirmation?BillingissueSALESCALL!Calling tomake achange ofaddressReturninquiryAsks foryournameDiscountquestionsGift cardorderplacedChattyCustomer"That'snot what Iwas told"Where ismy item?(asks fortracking)Item onbackorderReshipitemCallingaboutmagazinedeliveryCustomersays"THANKYOU"!Make apaymentCustreceivedwrong/damagedproduct"Hello? Canyou hear me?/HeadsetconnectionissueCancelorderIratecustomerNeeddeliveryASAP!Gets yournamewrongComplainsaboutpricing/ShippingchargeMayI?Can yousend me anemailconfirmation?BillingissueSALESCALL!Calling tomake achange ofaddressReturninquiryAsks foryournameDiscountquestionsGift cardorderplacedChattyCustomer"That'snot what Iwas told"Where ismy item?(asks fortracking)Item onbackorderReshipitemCallingaboutmagazinedeliveryCustomersays"THANKYOU"!Make apaymentCustreceivedwrong/damagedproduct"Hello? Canyou hear me?/HeadsetconnectionissueCancelorderIratecustomerNeeddeliveryASAP!Gets yournamewrong

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complains about pricing/ Shipping charge
  2. May I?
  3. Can you send me an email confirmation?
  4. Billing issue
  5. SALES CALL!
  6. Calling to make a change of address
  7. Return inquiry
  8. Asks for your name
  9. Discount questions
  10. Gift card order placed
  11. Chatty Customer
  12. "That's not what I was told"
  13. Where is my item? (asks for tracking)
  14. Item on backorder
  15. Reship item
  16. Calling about magazine delivery
  17. Customer says "THANK YOU"!
  18. Make a payment
  19. Cust received wrong/ damaged product
  20. "Hello? Can you hear me? /Headset connection issue
  21. Cancel order
  22. Irate customer
  23. Need delivery ASAP!
  24. Gets your name wrong