Asks foryournameItem onbackorderDiscountquestionsSALESCALL!IratecustomerMake apaymentChattyCustomerReshipitemComplainsaboutpricing/ShippingchargeBillingissueGift cardorderplacedGets yournamewrong"Hello? Canyou hear me?/HeadsetconnectionissueCalling tomake achange ofaddressReturninquiryWhere ismy item?(asks fortracking)Can yousend me anemailconfirmation?"That'snot what Iwas told"CancelorderCustreceivedwrong/damagedproductNeeddeliveryASAP!MayI?CallingaboutmagazinedeliveryCustomersays"THANKYOU"!Asks foryournameItem onbackorderDiscountquestionsSALESCALL!IratecustomerMake apaymentChattyCustomerReshipitemComplainsaboutpricing/ShippingchargeBillingissueGift cardorderplacedGets yournamewrong"Hello? Canyou hear me?/HeadsetconnectionissueCalling tomake achange ofaddressReturninquiryWhere ismy item?(asks fortracking)Can yousend me anemailconfirmation?"That'snot what Iwas told"CancelorderCustreceivedwrong/damagedproductNeeddeliveryASAP!MayI?CallingaboutmagazinedeliveryCustomersays"THANKYOU"!

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asks for your name
  2. Item on backorder
  3. Discount questions
  4. SALES CALL!
  5. Irate customer
  6. Make a payment
  7. Chatty Customer
  8. Reship item
  9. Complains about pricing/ Shipping charge
  10. Billing issue
  11. Gift card order placed
  12. Gets your name wrong
  13. "Hello? Can you hear me? /Headset connection issue
  14. Calling to make a change of address
  15. Return inquiry
  16. Where is my item? (asks for tracking)
  17. Can you send me an email confirmation?
  18. "That's not what I was told"
  19. Cancel order
  20. Cust received wrong/ damaged product
  21. Need delivery ASAP!
  22. May I?
  23. Calling about magazine delivery
  24. Customer says "THANK YOU"!