Calling tomake achange ofaddressMake apaymentCustomersays"THANKYOU"!Can yousend me anemailconfirmation?ReshipitemChattyCustomerCallingaboutmagazinedeliveryDiscountquestionsCancelorderAsks foryourname"That'snot what Iwas told"Where ismy item?(asks fortracking)ReturninquiryBillingissueCustreceivedwrong/damagedproduct"Hello? Canyou hear me?/HeadsetconnectionissueItem onbackorderGift cardorderplacedGets yournamewrongIratecustomerComplainsaboutpricing/ShippingchargeMayI?SALESCALL!NeeddeliveryASAP!Calling tomake achange ofaddressMake apaymentCustomersays"THANKYOU"!Can yousend me anemailconfirmation?ReshipitemChattyCustomerCallingaboutmagazinedeliveryDiscountquestionsCancelorderAsks foryourname"That'snot what Iwas told"Where ismy item?(asks fortracking)ReturninquiryBillingissueCustreceivedwrong/damagedproduct"Hello? Canyou hear me?/HeadsetconnectionissueItem onbackorderGift cardorderplacedGets yournamewrongIratecustomerComplainsaboutpricing/ShippingchargeMayI?SALESCALL!NeeddeliveryASAP!

Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calling to make a change of address
  2. Make a payment
  3. Customer says "THANK YOU"!
  4. Can you send me an email confirmation?
  5. Reship item
  6. Chatty Customer
  7. Calling about magazine delivery
  8. Discount questions
  9. Cancel order
  10. Asks for your name
  11. "That's not what I was told"
  12. Where is my item? (asks for tracking)
  13. Return inquiry
  14. Billing issue
  15. Cust received wrong/ damaged product
  16. "Hello? Can you hear me? /Headset connection issue
  17. Item on backorder
  18. Gift card order placed
  19. Gets your name wrong
  20. Irate customer
  21. Complains about pricing/ Shipping charge
  22. May I?
  23. SALES CALL!
  24. Need delivery ASAP!