Closed 2 cases today! ______ Heard great customer service on call review __________ Contacted customer on 1st call intro _________ Hear a pet in the background of a call _________ Sent a peer an ecard RBT ____ Reviewed calls ________ Cross LOB case _________ Standard case _____ Case with a claim _______ Resolution on first call Zelle Case ______ 3rd Party case ________ Sent 2 cases to ORR today ________ Contacted legal ________ No changes needed from ORR ___________ Closed 2 cases today _________ Claim reversal approved Credited MSF _______ Awesome resolution call ________ Post ORR no changes _______ Wrote 3 letters today Received Kudos from a customer ________ NPS Survey case ________ Closed 2 cases today! ______ Heard great customer service on call review __________ Contacted customer on 1st call intro _________ Hear a pet in the background of a call _________ Sent a peer an ecard RBT ____ Reviewed calls ________ Cross LOB case _________ Standard case _____ Case with a claim _______ Resolution on first call Zelle Case ______ 3rd Party case ________ Sent 2 cases to ORR today ________ Contacted legal ________ No changes needed from ORR ___________ Closed 2 cases today _________ Claim reversal approved Credited MSF _______ Awesome resolution call ________ Post ORR no changes _______ Wrote 3 letters today Received Kudos from a customer ________ NPS Survey case ________
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Closed 2 cases today!
______
G-Heard great customer service on call review
__________
I-Contacted customer on 1st call intro
_________
B-Hear a pet in the background of a call
_________
N-Sent a peer an ecard
N-RBT
____
I-Reviewed calls
________
I-Cross LOB case
_________
G-Standard
case
_____
I-Case with a claim
_______
O-Resolution on first call
G-Zelle Case
______
O-3rd Party case
________
I-Sent 2 cases to ORR today
________
B-Contacted legal
________
O-No changes needed from ORR
___________
B-Closed 2 cases today
_________
G-Claim reversal approved
B-Credited MSF
_______
G-Awesome resolution call
________
B-Post ORR no changes
_______
O-Wrote 3 letters today
N-Received Kudos from a customer
________
O-NPS
Survey case
________