(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Sent 2 cases to ORR today
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O-Wrote 3 letters today
N-Closed 2 cases today!
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N-Sent a peer an ecard
G-Awesome resolution call
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N-Received Kudos from a customer
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O-NPS
Survey case
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G-Standard
case
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O-3rd Party case
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B-Post ORR no changes
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G-Heard great customer service on call review
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G-Claim reversal approved
I-Cross LOB case
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G-Zelle Case
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B-Closed 2 cases today
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I-Contacted customer on 1st call intro
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B-Hear a pet in the background of a call
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