ClientJourneyCompetenceMomentsthatMatterFavoriteClientProfessionalRetentionServiceImpressionResponseTimeCRMUnderstandAttentivenessEmployeeExperienceVoice oftheCustomerInspireInnovationEngageEmpowerCareSupportBrandPromiseGuidanceAttitudeTrendsFeedbackMeasureThoroughnessBrandLoyaltyTouchpointKnowledgeableRewardCustomerServicePersonalResponsibilityCXPAContinuousImprovementSegmentStrategyListeningPlanningGoalsClientTestimonialDisciplineNPSEnhanceCXDayClosetheLoopClientExperienceExpectationsDiscoveryCustomerExperienceCSATQualityServiceSuccessPeer toPeerRecognitionAdvicePromoterConsiderateInfluencerAnticipateLoyaltyClientLifetimeValueCommunicationInteractionClientSentimentSurveyRelationshipManagementEase ofDoingBusinessKindWOWFriendlySatisfactionPerceptionProblem-SolverPositiveClientFeedbackFollow-UpClientJourneyCompetenceMomentsthatMatterFavoriteClientProfessionalRetentionServiceImpressionResponseTimeCRMUnderstandAttentivenessEmployeeExperienceVoice oftheCustomerInspireInnovationEngageEmpowerCareSupportBrandPromiseGuidanceAttitudeTrendsFeedbackMeasureThoroughnessBrandLoyaltyTouchpointKnowledgeableRewardCustomerServicePersonalResponsibilityCXPAContinuousImprovementSegmentStrategyListeningPlanningGoalsClientTestimonialDisciplineNPSEnhanceCXDayClosetheLoopClientExperienceExpectationsDiscoveryCustomerExperienceCSATQualityServiceSuccessPeer toPeerRecognitionAdvicePromoterConsiderateInfluencerAnticipateLoyaltyClientLifetimeValueCommunicationInteractionClientSentimentSurveyRelationshipManagementEase ofDoingBusinessKindWOWFriendlySatisfactionPerceptionProblem-SolverPositiveClientFeedbackFollow-Up

CX DAY BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
  1. Client Journey
  2. Competence
  3. Moments that Matter
  4. Favorite Client
  5. Professional
  6. Retention
  7. Service
  8. Impression
  9. Response Time
  10. CRM
  11. Understand
  12. Attentiveness
  13. Employee Experience
  14. Voice of the Customer
  15. Inspire
  16. Innovation
  17. Engage
  18. Empower
  19. Care
  20. Support
  21. Brand Promise
  22. Guidance
  23. Attitude
  24. Trends
  25. Feedback
  26. Measure
  27. Thoroughness
  28. Brand Loyalty
  29. Touchpoint
  30. Knowledgeable
  31. Reward
  32. Customer Service
  33. Personal Responsibility
  34. CXPA
  35. Continuous Improvement
  36. Segment
  37. Strategy
  38. Listening
  39. Planning
  40. Goals
  41. Client Testimonial
  42. Discipline
  43. NPS
  44. Enhance
  45. CX Day
  46. Close the Loop
  47. Client Experience
  48. Expectations
  49. Discovery
  50. Customer Experience
  51. CSAT
  53. Quality Service
  54. Success
  55. Peer to Peer Recognition
  56. Advice
  57. Promoter
  58. Considerate
  59. Influencer
  60. Anticipate
  61. Loyalty
  62. Client Lifetime Value
  63. Communication
  64. Interaction
  65. Client Sentiment
  66. Survey
  67. Relationship Management
  68. Ease of Doing Business
  69. Kind
  70. WOW
  71. Friendly
  72. Satisfaction
  73. Perception
  74. Problem-Solver
  75. Positive Client Feedback
  76. Follow-Up