UnderstandStrategyPositiveClientFeedbackEmpowerFavoriteClientAttentivenessFollow-UpInnovationInspireTouchpointNPSBrandLoyaltyCXDayConsiderateAdviceGoalsResponseTimeFriendlyQualityServiceListeningLoyaltyAnticipateSurveyBrandPromiseEmployeeExperienceSuccessEase ofDoingBusinessCustomerServiceKnowledgeableProfessionalClosetheLoopDisciplineRewardExpectationsMeasurePeer toPeerRecognitionSupportInfluencerRetentionFeedbackClientExperienceClientJourneyClientLifetimeValueCSATSegmentDiscoveryGuidanceEnhanceCompetenceVoice oftheCustomerPromoterMomentsthatMatterSatisfactionClientTestimonialImpressionCommunicationProblem-SolverThoroughnessRelationshipManagementPlanningCXPAKindCustomerExperienceCareClientSentimentPersonalResponsibilityPerceptionCRMContinuousImprovementInteractionTrendsWOWAttitudeServiceEngageUnderstandStrategyPositiveClientFeedbackEmpowerFavoriteClientAttentivenessFollow-UpInnovationInspireTouchpointNPSBrandLoyaltyCXDayConsiderateAdviceGoalsResponseTimeFriendlyQualityServiceListeningLoyaltyAnticipateSurveyBrandPromiseEmployeeExperienceSuccessEase ofDoingBusinessCustomerServiceKnowledgeableProfessionalClosetheLoopDisciplineRewardExpectationsMeasurePeer toPeerRecognitionSupportInfluencerRetentionFeedbackClientExperienceClientJourneyClientLifetimeValueCSATSegmentDiscoveryGuidanceEnhanceCompetenceVoice oftheCustomerPromoterMomentsthatMatterSatisfactionClientTestimonialImpressionCommunicationProblem-SolverThoroughnessRelationshipManagementPlanningCXPAKindCustomerExperienceCareClientSentimentPersonalResponsibilityPerceptionCRMContinuousImprovementInteractionTrendsWOWAttitudeServiceEngage

CX DAY BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Understand
  2. Strategy
  3. Positive Client Feedback
  5. Empower
  6. Favorite Client
  7. Attentiveness
  8. Follow-Up
  9. Innovation
  10. Inspire
  11. Touchpoint
  12. NPS
  13. Brand Loyalty
  14. CX Day
  15. Considerate
  16. Advice
  17. Goals
  18. Response Time
  19. Friendly
  20. Quality Service
  22. Listening
  23. Loyalty
  24. Anticipate
  25. Survey
  26. Brand Promise
  27. Employee Experience
  28. Success
  29. Ease of Doing Business
  30. Customer Service
  31. Knowledgeable
  32. Professional
  33. Close the Loop
  34. Discipline
  35. Reward
  36. Expectations
  37. Measure
  38. Peer to Peer Recognition
  39. Support
  40. Influencer
  41. Retention
  42. Feedback
  43. Client Experience
  44. Client Journey
  45. Client Lifetime Value
  46. CSAT
  47. Segment
  48. Discovery
  49. Guidance
  50. Enhance
  51. Competence
  52. Voice of the Customer
  53. Promoter
  54. Moments that Matter
  55. Satisfaction
  56. Client Testimonial
  57. Impression
  58. Communication
  59. Problem-Solver
  60. Thoroughness
  61. Relationship Management
  62. Planning
  63. CXPA
  64. Kind
  65. Customer Experience
  66. Care
  67. Client Sentiment
  68. Personal Responsibility
  69. Perception
  70. CRM
  71. Continuous Improvement
  72. Interaction
  73. Trends
  74. WOW
  75. Attitude
  76. Service
  77. Engage