UnderstandStrategyPositiveClientFeedbackEmpowerFavoriteClientAttentivenessFollow-UpInnovationInspireTouchpointNPSBrandLoyaltyCXDayConsiderateAdviceGoalsResponseTimeFriendlyQualityServiceListeningLoyaltyAnticipateSurveyBrandPromiseEmployeeExperienceSuccessEase ofDoingBusinessCustomerServiceKnowledgeableProfessionalClosetheLoopDisciplineRewardExpectationsMeasurePeer toPeerRecognitionSupportInfluencerRetentionFeedbackClientExperienceClientJourneyClientLifetimeValueCSATSegmentDiscoveryGuidanceEnhanceCompetenceVoice oftheCustomerPromoterMomentsthatMatterSatisfactionClientTestimonialImpressionCommunicationProblem-SolverThoroughnessRelationshipManagementPlanningCXPAKindCustomerExperienceCareClientSentimentPersonalResponsibilityPerceptionCRMContinuousImprovementInteractionTrendsWOWAttitudeServiceEngageUnderstandStrategyPositiveClientFeedbackEmpowerFavoriteClientAttentivenessFollow-UpInnovationInspireTouchpointNPSBrandLoyaltyCXDayConsiderateAdviceGoalsResponseTimeFriendlyQualityServiceListeningLoyaltyAnticipateSurveyBrandPromiseEmployeeExperienceSuccessEase ofDoingBusinessCustomerServiceKnowledgeableProfessionalClosetheLoopDisciplineRewardExpectationsMeasurePeer toPeerRecognitionSupportInfluencerRetentionFeedbackClientExperienceClientJourneyClientLifetimeValueCSATSegmentDiscoveryGuidanceEnhanceCompetenceVoice oftheCustomerPromoterMomentsthatMatterSatisfactionClientTestimonialImpressionCommunicationProblem-SolverThoroughnessRelationshipManagementPlanningCXPAKindCustomerExperienceCareClientSentimentPersonalResponsibilityPerceptionCRMContinuousImprovementInteractionTrendsWOWAttitudeServiceEngage

CX DAY BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Understand
  2. Strategy
  3. Positive Client Feedback
  4. Empower
  5. Favorite Client
  6. Attentiveness
  7. Follow-Up
  8. Innovation
  9. Inspire
  10. Touchpoint
  11. NPS
  12. Brand Loyalty
  13. CX Day
  14. Considerate
  15. Advice
  16. Goals
  17. Response Time
  18. Friendly
  19. Quality Service
  20. Listening
  21. Loyalty
  22. Anticipate
  23. Survey
  24. Brand Promise
  25. Employee Experience
  26. Success
  27. Ease of Doing Business
  28. Customer Service
  29. Knowledgeable
  30. Professional
  31. Close the Loop
  32. Discipline
  33. Reward
  34. Expectations
  35. Measure
  36. Peer to Peer Recognition
  37. Support
  38. Influencer
  39. Retention
  40. Feedback
  41. Client Experience
  42. Client Journey
  43. Client Lifetime Value
  44. CSAT
  45. Segment
  46. Discovery
  47. Guidance
  48. Enhance
  49. Competence
  50. Voice of the Customer
  51. Promoter
  52. Moments that Matter
  53. Satisfaction
  54. Client Testimonial
  55. Impression
  56. Communication
  57. Problem-Solver
  58. Thoroughness
  59. Relationship Management
  60. Planning
  61. CXPA
  62. Kind
  63. Customer Experience
  64. Care
  65. Client Sentiment
  66. Personal Responsibility
  67. Perception
  68. CRM
  69. Continuous Improvement
  70. Interaction
  71. Trends
  72. WOW
  73. Attitude
  74. Service
  75. Engage