Receiveda goodCSAT witha commentSolved a AdExperiencesticketCreateda JIRAticketOwnedtickets from3 differentproduct linesSolved anEmailExperiencesticketSolved aChatExperiencesticketUpdated/modifieda Confluence orHelp ArticleCreate aConfluencearticlePosted aquestion in the#support_squadchannelJoinedOfficeHours onWednesdayAnswered aproduct/technicalquestion in the#support channelPosted a teammembershoutout in the#support_squadchannelSolved an"Add User"supportticketReachedout to aCSMPosted a processimprovementsuggestion in the#support_squadchannelSolved aMeasurementStudio ticketSolved aDataStudioticketRequestedupdate onJIRA ticketSolved an"AvatarUpload"supportticketReached outto a teammember forassistanceon a ticketScheduleda Zoomcall with aclientSolved anEnterpriseticketUpdatedOKRs formonth 2 ofthe quarterSolved across-platformticketReceiveda goodCSAT witha commentSolved a AdExperiencesticketCreateda JIRAticketOwnedtickets from3 differentproduct linesSolved anEmailExperiencesticketSolved aChatExperiencesticketUpdated/modifieda Confluence orHelp ArticleCreate aConfluencearticlePosted aquestion in the#support_squadchannelJoinedOfficeHours onWednesdayAnswered aproduct/technicalquestion in the#support channelPosted a teammembershoutout in the#support_squadchannelSolved an"Add User"supportticketReachedout to aCSMPosted a processimprovementsuggestion in the#support_squadchannelSolved aMeasurementStudio ticketSolved aDataStudioticketRequestedupdate onJIRA ticketSolved an"AvatarUpload"supportticketReached outto a teammember forassistanceon a ticketScheduleda Zoomcall with aclientSolved anEnterpriseticketUpdatedOKRs formonth 2 ofthe quarterSolved across-platformticket

Terminus Platform Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
N
4
I
5
O
6
I
7
B
8
O
9
G
10
O
11
O
12
B
13
I
14
G
15
G
16
O
17
N
18
I
19
N
20
N
21
G
22
G
23
B
24
B
  1. I-Received a good CSAT with a comment
  2. B-Solved a Ad Experiences ticket
  3. N-Created a JIRA ticket
  4. I-Owned tickets from 3 different product lines
  5. O-Solved an Email Experiences ticket
  6. I-Solved a Chat Experiences ticket
  7. B-Updated/modified a Confluence or Help Article
  8. O-Create a Confluence article
  9. G-Posted a question in the #support_squad channel
  10. O-Joined Office Hours on Wednesday
  11. O-Answered a product/technical question in the #support channel
  12. B-Posted a team member shoutout in the #support_squad channel
  13. I-Solved an "Add User" support ticket
  14. G-Reached out to a CSM
  15. G-Posted a process improvement suggestion in the #support_squad channel
  16. O-Solved a Measurement Studio ticket
  17. N-Solved a Data Studio ticket
  18. I-Requested update on JIRA ticket
  19. N-Solved an "Avatar Upload" support ticket
  20. N-Reached out to a team member for assistance on a ticket
  21. G-Scheduled a Zoom call with a client
  22. G-Solved an Enterprise ticket
  23. B-Updated OKRs for month 2 of the quarter
  24. B-Solved a cross-platform ticket