Solved aDataStudioticketCreateda JIRAticketReached outto a teammember forassistanceon a ticketSolved aChatExperiencesticketSolved anEmailExperiencesticketAnswered aproduct/technicalquestion in the#support channelReceiveda goodCSAT witha commentSolved a AdExperiencesticketPosted a teammembershoutout in the#support_squadchannelSolved an"AvatarUpload"supportticketPosted aquestion in the#support_squadchannelSolved an"Add User"supportticketJoinedOfficeHours onWednesdaySolved aMeasurementStudio ticketUpdatedOKRs formonth 2 ofthe quarterReachedout to aCSMPosted a processimprovementsuggestion in the#support_squadchannelUpdated/modifieda Confluence orHelp ArticleCreate aConfluencearticleScheduleda Zoomcall with aclientOwnedtickets from3 differentproduct linesSolved across-platformticketSolved anEnterpriseticketRequestedupdate onJIRA ticketSolved aDataStudioticketCreateda JIRAticketReached outto a teammember forassistanceon a ticketSolved aChatExperiencesticketSolved anEmailExperiencesticketAnswered aproduct/technicalquestion in the#support channelReceiveda goodCSAT witha commentSolved a AdExperiencesticketPosted a teammembershoutout in the#support_squadchannelSolved an"AvatarUpload"supportticketPosted aquestion in the#support_squadchannelSolved an"Add User"supportticketJoinedOfficeHours onWednesdaySolved aMeasurementStudio ticketUpdatedOKRs formonth 2 ofthe quarterReachedout to aCSMPosted a processimprovementsuggestion in the#support_squadchannelUpdated/modifieda Confluence orHelp ArticleCreate aConfluencearticleScheduleda Zoomcall with aclientOwnedtickets from3 differentproduct linesSolved across-platformticketSolved anEnterpriseticketRequestedupdate onJIRA ticket

Terminus Platform Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
N
4
I
5
O
6
O
7
I
8
B
9
B
10
N
11
G
12
I
13
O
14
O
15
B
16
G
17
G
18
B
19
O
20
G
21
I
22
B
23
G
24
I
  1. N-Solved a Data Studio ticket
  2. N-Created a JIRA ticket
  3. N-Reached out to a team member for assistance on a ticket
  4. I-Solved a Chat Experiences ticket
  5. O-Solved an Email Experiences ticket
  6. O-Answered a product/technical question in the #support channel
  7. I-Received a good CSAT with a comment
  8. B-Solved a Ad Experiences ticket
  9. B-Posted a team member shoutout in the #support_squad channel
  10. N-Solved an "Avatar Upload" support ticket
  11. G-Posted a question in the #support_squad channel
  12. I-Solved an "Add User" support ticket
  13. O-Joined Office Hours on Wednesday
  14. O-Solved a Measurement Studio ticket
  15. B-Updated OKRs for month 2 of the quarter
  16. G-Reached out to a CSM
  17. G-Posted a process improvement suggestion in the #support_squad channel
  18. B-Updated/modified a Confluence or Help Article
  19. O-Create a Confluence article
  20. G-Scheduled a Zoom call with a client
  21. I-Owned tickets from 3 different product lines
  22. B-Solved a cross-platform ticket
  23. G-Solved an Enterprise ticket
  24. I-Requested update on JIRA ticket