Ownedtickets from3 differentproduct linesScheduleda Zoomcall with aclientAnswered aproduct/technicalquestion in the#support channelSolved anEmailExperiencesticketPosted a processimprovementsuggestion in the#support_squadchannelSolved aMeasurementStudio ticketPosted a teammembershoutout in the#support_squadchannelSolved anEnterpriseticketCreate aConfluencearticlePosted aquestion in the#support_squadchannelSolved aChatExperiencesticketSolved across-platformticketSolved aDataStudioticketSolved a AdExperiencesticketUpdated/modifieda Confluence orHelp ArticleSolved an"AvatarUpload"supportticketJoinedOfficeHours onWednesdayReceiveda goodCSAT witha commentReachedout to aCSMRequestedupdate onJIRA ticketSolved an"Add User"supportticketCreateda JIRAticketReached outto a teammember forassistanceon a ticketUpdatedOKRs formonth 2 ofthe quarterOwnedtickets from3 differentproduct linesScheduleda Zoomcall with aclientAnswered aproduct/technicalquestion in the#support channelSolved anEmailExperiencesticketPosted a processimprovementsuggestion in the#support_squadchannelSolved aMeasurementStudio ticketPosted a teammembershoutout in the#support_squadchannelSolved anEnterpriseticketCreate aConfluencearticlePosted aquestion in the#support_squadchannelSolved aChatExperiencesticketSolved across-platformticketSolved aDataStudioticketSolved a AdExperiencesticketUpdated/modifieda Confluence orHelp ArticleSolved an"AvatarUpload"supportticketJoinedOfficeHours onWednesdayReceiveda goodCSAT witha commentReachedout to aCSMRequestedupdate onJIRA ticketSolved an"Add User"supportticketCreateda JIRAticketReached outto a teammember forassistanceon a ticketUpdatedOKRs formonth 2 ofthe quarter

Terminus Platform Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
O
5
G
6
O
7
B
8
G
9
O
10
G
11
I
12
B
13
N
14
B
15
B
16
N
17
O
18
I
19
G
20
I
21
I
22
N
23
N
24
B
  1. I-Owned tickets from 3 different product lines
  2. G-Scheduled a Zoom call with a client
  3. O-Answered a product/technical question in the #support channel
  4. O-Solved an Email Experiences ticket
  5. G-Posted a process improvement suggestion in the #support_squad channel
  6. O-Solved a Measurement Studio ticket
  7. B-Posted a team member shoutout in the #support_squad channel
  8. G-Solved an Enterprise ticket
  9. O-Create a Confluence article
  10. G-Posted a question in the #support_squad channel
  11. I-Solved a Chat Experiences ticket
  12. B-Solved a cross-platform ticket
  13. N-Solved a Data Studio ticket
  14. B-Solved a Ad Experiences ticket
  15. B-Updated/modified a Confluence or Help Article
  16. N-Solved an "Avatar Upload" support ticket
  17. O-Joined Office Hours on Wednesday
  18. I-Received a good CSAT with a comment
  19. G-Reached out to a CSM
  20. I-Requested update on JIRA ticket
  21. I-Solved an "Add User" support ticket
  22. N-Created a JIRA ticket
  23. N-Reached out to a team member for assistance on a ticket
  24. B-Updated OKRs for month 2 of the quarter