Requestedupdate onJIRA ticketSolved an"AvatarUpload"supportticketReachedout to aCSMSolved aChatExperiencesticketPosted a teammembershoutout in the#support_squadchannelUpdated/modifieda Confluence orHelp ArticleSolved an"Add User"supportticketPosted a processimprovementsuggestion in the#support_squadchannelSolved anEmailExperiencesticketUpdatedOKRs formonth 2 ofthe quarterSolved aMeasurementStudio ticketOwnedtickets from3 differentproduct linesSolved anEnterpriseticketCreate aConfluencearticleSolved a AdExperiencesticketReached outto a teammember forassistanceon a ticketPosted aquestion in the#support_squadchannelSolved aDataStudioticketReceiveda goodCSAT witha commentSolved across-platformticketScheduleda Zoomcall with aclientCreateda JIRAticketJoinedOfficeHours onWednesdayAnswered aproduct/technicalquestion in the#support channelRequestedupdate onJIRA ticketSolved an"AvatarUpload"supportticketReachedout to aCSMSolved aChatExperiencesticketPosted a teammembershoutout in the#support_squadchannelUpdated/modifieda Confluence orHelp ArticleSolved an"Add User"supportticketPosted a processimprovementsuggestion in the#support_squadchannelSolved anEmailExperiencesticketUpdatedOKRs formonth 2 ofthe quarterSolved aMeasurementStudio ticketOwnedtickets from3 differentproduct linesSolved anEnterpriseticketCreate aConfluencearticleSolved a AdExperiencesticketReached outto a teammember forassistanceon a ticketPosted aquestion in the#support_squadchannelSolved aDataStudioticketReceiveda goodCSAT witha commentSolved across-platformticketScheduleda Zoomcall with aclientCreateda JIRAticketJoinedOfficeHours onWednesdayAnswered aproduct/technicalquestion in the#support channel

Terminus Platform Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
G
4
I
5
B
6
B
7
I
8
G
9
O
10
B
11
O
12
I
13
G
14
O
15
B
16
N
17
G
18
N
19
I
20
B
21
G
22
N
23
O
24
O
  1. I-Requested update on JIRA ticket
  2. N-Solved an "Avatar Upload" support ticket
  3. G-Reached out to a CSM
  4. I-Solved a Chat Experiences ticket
  5. B-Posted a team member shoutout in the #support_squad channel
  6. B-Updated/modified a Confluence or Help Article
  7. I-Solved an "Add User" support ticket
  8. G-Posted a process improvement suggestion in the #support_squad channel
  9. O-Solved an Email Experiences ticket
  10. B-Updated OKRs for month 2 of the quarter
  11. O-Solved a Measurement Studio ticket
  12. I-Owned tickets from 3 different product lines
  13. G-Solved an Enterprise ticket
  14. O-Create a Confluence article
  15. B-Solved a Ad Experiences ticket
  16. N-Reached out to a team member for assistance on a ticket
  17. G-Posted a question in the #support_squad channel
  18. N-Solved a Data Studio ticket
  19. I-Received a good CSAT with a comment
  20. B-Solved a cross-platform ticket
  21. G-Scheduled a Zoom call with a client
  22. N-Created a JIRA ticket
  23. O-Joined Office Hours on Wednesday
  24. O-Answered a product/technical question in the #support channel