Requestedupdate onJIRA ticketReached outto a teammember forassistanceon a ticketSolved anEnterpriseticketReceiveda goodCSAT witha commentPosted a teammembershoutout in the#support_squadchannelAnswered aproduct/technicalquestion in the#support channelCreateda JIRAticketScheduleda Zoomcall with aclientReachedout to aCSMSolved anEmailExperiencesticketSolved aDataStudioticketCreate aConfluencearticleSolved an"AvatarUpload"supportticketSolved a AdExperiencesticketSolved aMeasurementStudio ticketUpdatedOKRs formonth 2 ofthe quarterJoinedOfficeHours onWednesdayOwnedtickets from3 differentproduct linesSolved an"Add User"supportticketSolved aChatExperiencesticketSolved across-platformticketPosted a processimprovementsuggestion in the#support_squadchannelPosted aquestion in the#support_squadchannelUpdated/modifieda Confluence orHelp ArticleRequestedupdate onJIRA ticketReached outto a teammember forassistanceon a ticketSolved anEnterpriseticketReceiveda goodCSAT witha commentPosted a teammembershoutout in the#support_squadchannelAnswered aproduct/technicalquestion in the#support channelCreateda JIRAticketScheduleda Zoomcall with aclientReachedout to aCSMSolved anEmailExperiencesticketSolved aDataStudioticketCreate aConfluencearticleSolved an"AvatarUpload"supportticketSolved a AdExperiencesticketSolved aMeasurementStudio ticketUpdatedOKRs formonth 2 ofthe quarterJoinedOfficeHours onWednesdayOwnedtickets from3 differentproduct linesSolved an"Add User"supportticketSolved aChatExperiencesticketSolved across-platformticketPosted a processimprovementsuggestion in the#support_squadchannelPosted aquestion in the#support_squadchannelUpdated/modifieda Confluence orHelp Article

Terminus Platform Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
G
4
I
5
B
6
O
7
N
8
G
9
G
10
O
11
N
12
O
13
N
14
B
15
O
16
B
17
O
18
I
19
I
20
I
21
B
22
G
23
G
24
B
  1. I-Requested update on JIRA ticket
  2. N-Reached out to a team member for assistance on a ticket
  3. G-Solved an Enterprise ticket
  4. I-Received a good CSAT with a comment
  5. B-Posted a team member shoutout in the #support_squad channel
  6. O-Answered a product/technical question in the #support channel
  7. N-Created a JIRA ticket
  8. G-Scheduled a Zoom call with a client
  9. G-Reached out to a CSM
  10. O-Solved an Email Experiences ticket
  11. N-Solved a Data Studio ticket
  12. O-Create a Confluence article
  13. N-Solved an "Avatar Upload" support ticket
  14. B-Solved a Ad Experiences ticket
  15. O-Solved a Measurement Studio ticket
  16. B-Updated OKRs for month 2 of the quarter
  17. O-Joined Office Hours on Wednesday
  18. I-Owned tickets from 3 different product lines
  19. I-Solved an "Add User" support ticket
  20. I-Solved a Chat Experiences ticket
  21. B-Solved a cross-platform ticket
  22. G-Posted a process improvement suggestion in the #support_squad channel
  23. G-Posted a question in the #support_squad channel
  24. B-Updated/modified a Confluence or Help Article