Solved anEnterpriseticketRequestedupdate onJIRA ticketPosted aquestion in the#support_squadchannelSolved an"AvatarUpload"supportticketSolved aDataStudioticketUpdated/modifieda Confluence orHelp ArticleScheduleda Zoomcall with aclientPosted a teammembershoutout in the#support_squadchannelReceiveda goodCSAT witha commentSolved aChatExperiencesticketReached outto a teammember forassistanceon a ticketOwnedtickets from3 differentproduct linesSolved across-platformticketSolved a AdExperiencesticketPosted a processimprovementsuggestion in the#support_squadchannelJoinedOfficeHours onWednesdayAnswered aproduct/technicalquestion in the#support channelCreate aConfluencearticleReachedout to aCSMCreateda JIRAticketUpdatedOKRs formonth 2 ofthe quarterSolved anEmailExperiencesticketSolved aMeasurementStudio ticketSolved an"Add User"supportticketSolved anEnterpriseticketRequestedupdate onJIRA ticketPosted aquestion in the#support_squadchannelSolved an"AvatarUpload"supportticketSolved aDataStudioticketUpdated/modifieda Confluence orHelp ArticleScheduleda Zoomcall with aclientPosted a teammembershoutout in the#support_squadchannelReceiveda goodCSAT witha commentSolved aChatExperiencesticketReached outto a teammember forassistanceon a ticketOwnedtickets from3 differentproduct linesSolved across-platformticketSolved a AdExperiencesticketPosted a processimprovementsuggestion in the#support_squadchannelJoinedOfficeHours onWednesdayAnswered aproduct/technicalquestion in the#support channelCreate aConfluencearticleReachedout to aCSMCreateda JIRAticketUpdatedOKRs formonth 2 ofthe quarterSolved anEmailExperiencesticketSolved aMeasurementStudio ticketSolved an"Add User"supportticket

Terminus Platform Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
G
4
N
5
N
6
B
7
G
8
B
9
I
10
I
11
N
12
I
13
B
14
B
15
G
16
O
17
O
18
O
19
G
20
N
21
B
22
O
23
O
24
I
  1. G-Solved an Enterprise ticket
  2. I-Requested update on JIRA ticket
  3. G-Posted a question in the #support_squad channel
  4. N-Solved an "Avatar Upload" support ticket
  5. N-Solved a Data Studio ticket
  6. B-Updated/modified a Confluence or Help Article
  7. G-Scheduled a Zoom call with a client
  8. B-Posted a team member shoutout in the #support_squad channel
  9. I-Received a good CSAT with a comment
  10. I-Solved a Chat Experiences ticket
  11. N-Reached out to a team member for assistance on a ticket
  12. I-Owned tickets from 3 different product lines
  13. B-Solved a cross-platform ticket
  14. B-Solved a Ad Experiences ticket
  15. G-Posted a process improvement suggestion in the #support_squad channel
  16. O-Joined Office Hours on Wednesday
  17. O-Answered a product/technical question in the #support channel
  18. O-Create a Confluence article
  19. G-Reached out to a CSM
  20. N-Created a JIRA ticket
  21. B-Updated OKRs for month 2 of the quarter
  22. O-Solved an Email Experiences ticket
  23. O-Solved a Measurement Studio ticket
  24. I-Solved an "Add User" support ticket