Receiveda goodCSAT witha commentSolved anEmailExperiencesticketSolved across-platformticketSolved an"Add User"supportticketPosted aquestion in the#support_squadchannelSolved an"AvatarUpload"supportticketReached outto a teammember forassistanceon a ticketSolved aMeasurementStudio ticketScheduleda Zoomcall with aclientReachedout to aCSMSolved a AdExperiencesticketPosted a teammembershoutout in the#support_squadchannelAnswered aproduct/technicalquestion in the#support channelUpdatedOKRs formonth 2 ofthe quarterSolved anEnterpriseticketSolved aChatExperiencesticketJoinedOfficeHours onWednesdayOwnedtickets from3 differentproduct linesSolved aDataStudioticketPosted a processimprovementsuggestion in the#support_squadchannelCreate aConfluencearticleRequestedupdate onJIRA ticketUpdated/modifieda Confluence orHelp ArticleCreateda JIRAticketReceiveda goodCSAT witha commentSolved anEmailExperiencesticketSolved across-platformticketSolved an"Add User"supportticketPosted aquestion in the#support_squadchannelSolved an"AvatarUpload"supportticketReached outto a teammember forassistanceon a ticketSolved aMeasurementStudio ticketScheduleda Zoomcall with aclientReachedout to aCSMSolved a AdExperiencesticketPosted a teammembershoutout in the#support_squadchannelAnswered aproduct/technicalquestion in the#support channelUpdatedOKRs formonth 2 ofthe quarterSolved anEnterpriseticketSolved aChatExperiencesticketJoinedOfficeHours onWednesdayOwnedtickets from3 differentproduct linesSolved aDataStudioticketPosted a processimprovementsuggestion in the#support_squadchannelCreate aConfluencearticleRequestedupdate onJIRA ticketUpdated/modifieda Confluence orHelp ArticleCreateda JIRAticket

Terminus Platform Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
B
4
I
5
G
6
N
7
N
8
O
9
G
10
G
11
B
12
B
13
O
14
B
15
G
16
I
17
O
18
I
19
N
20
G
21
O
22
I
23
B
24
N
  1. I-Received a good CSAT with a comment
  2. O-Solved an Email Experiences ticket
  3. B-Solved a cross-platform ticket
  4. I-Solved an "Add User" support ticket
  5. G-Posted a question in the #support_squad channel
  6. N-Solved an "Avatar Upload" support ticket
  7. N-Reached out to a team member for assistance on a ticket
  8. O-Solved a Measurement Studio ticket
  9. G-Scheduled a Zoom call with a client
  10. G-Reached out to a CSM
  11. B-Solved a Ad Experiences ticket
  12. B-Posted a team member shoutout in the #support_squad channel
  13. O-Answered a product/technical question in the #support channel
  14. B-Updated OKRs for month 2 of the quarter
  15. G-Solved an Enterprise ticket
  16. I-Solved a Chat Experiences ticket
  17. O-Joined Office Hours on Wednesday
  18. I-Owned tickets from 3 different product lines
  19. N-Solved a Data Studio ticket
  20. G-Posted a process improvement suggestion in the #support_squad channel
  21. O-Create a Confluence article
  22. I-Requested update on JIRA ticket
  23. B-Updated/modified a Confluence or Help Article
  24. N-Created a JIRA ticket