Solved anEnterpriseticketOwnedtickets from3 differentproduct linesScheduleda Zoomcall with aclientSolved an"Add User"supportticketUpdated/modifieda Confluence orHelp ArticleSolved across-platformticketReachedout to aCSMSolved aDataStudioticketSolved aChatExperiencesticketSolved aMeasurementStudio ticketRequestedupdate onJIRA ticketReceiveda goodCSAT witha commentAnswered aproduct/technicalquestion in the#support channelSolved an"AvatarUpload"supportticketSolved a AdExperiencesticketSolved anEmailExperiencesticketCreate aConfluencearticleUpdatedOKRs formonth 2 ofthe quarterReached outto a teammember forassistanceon a ticketJoinedOfficeHours onWednesdayPosted a teammembershoutout in the#support_squadchannelPosted a processimprovementsuggestion in the#support_squadchannelCreateda JIRAticketPosted aquestion in the#support_squadchannelSolved anEnterpriseticketOwnedtickets from3 differentproduct linesScheduleda Zoomcall with aclientSolved an"Add User"supportticketUpdated/modifieda Confluence orHelp ArticleSolved across-platformticketReachedout to aCSMSolved aDataStudioticketSolved aChatExperiencesticketSolved aMeasurementStudio ticketRequestedupdate onJIRA ticketReceiveda goodCSAT witha commentAnswered aproduct/technicalquestion in the#support channelSolved an"AvatarUpload"supportticketSolved a AdExperiencesticketSolved anEmailExperiencesticketCreate aConfluencearticleUpdatedOKRs formonth 2 ofthe quarterReached outto a teammember forassistanceon a ticketJoinedOfficeHours onWednesdayPosted a teammembershoutout in the#support_squadchannelPosted a processimprovementsuggestion in the#support_squadchannelCreateda JIRAticketPosted aquestion in the#support_squadchannel

Terminus Platform Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
G
4
I
5
B
6
B
7
G
8
N
9
I
10
O
11
I
12
I
13
O
14
N
15
B
16
O
17
O
18
B
19
N
20
O
21
B
22
G
23
N
24
G
  1. G-Solved an Enterprise ticket
  2. I-Owned tickets from 3 different product lines
  3. G-Scheduled a Zoom call with a client
  4. I-Solved an "Add User" support ticket
  5. B-Updated/modified a Confluence or Help Article
  6. B-Solved a cross-platform ticket
  7. G-Reached out to a CSM
  8. N-Solved a Data Studio ticket
  9. I-Solved a Chat Experiences ticket
  10. O-Solved a Measurement Studio ticket
  11. I-Requested update on JIRA ticket
  12. I-Received a good CSAT with a comment
  13. O-Answered a product/technical question in the #support channel
  14. N-Solved an "Avatar Upload" support ticket
  15. B-Solved a Ad Experiences ticket
  16. O-Solved an Email Experiences ticket
  17. O-Create a Confluence article
  18. B-Updated OKRs for month 2 of the quarter
  19. N-Reached out to a team member for assistance on a ticket
  20. O-Joined Office Hours on Wednesday
  21. B-Posted a team member shoutout in the #support_squad channel
  22. G-Posted a process improvement suggestion in the #support_squad channel
  23. N-Created a JIRA ticket
  24. G-Posted a question in the #support_squad channel