Receiveda goodCSAT witha commentSolved an"AvatarUpload"supportticketSolved aMeasurementStudio ticketSolved a AdExperiencesticketRequestedupdate onJIRA ticketScheduleda Zoomcall with aclientSolved an"Add User"supportticketPosted a teammembershoutout in the#support_squadchannelSolved aDataStudioticketPosted a processimprovementsuggestion in the#support_squadchannelSolved anEmailExperiencesticketAnswered aproduct/technicalquestion in the#support channelCreateda JIRAticketSolved anEnterpriseticketSolved aChatExperiencesticketReached outto a teammember forassistanceon a ticketUpdatedOKRs formonth 2 ofthe quarterReachedout to aCSMUpdated/modifieda Confluence orHelp ArticleJoinedOfficeHours onWednesdaySolved across-platformticketOwnedtickets from3 differentproduct linesPosted aquestion in the#support_squadchannelCreate aConfluencearticleReceiveda goodCSAT witha commentSolved an"AvatarUpload"supportticketSolved aMeasurementStudio ticketSolved a AdExperiencesticketRequestedupdate onJIRA ticketScheduleda Zoomcall with aclientSolved an"Add User"supportticketPosted a teammembershoutout in the#support_squadchannelSolved aDataStudioticketPosted a processimprovementsuggestion in the#support_squadchannelSolved anEmailExperiencesticketAnswered aproduct/technicalquestion in the#support channelCreateda JIRAticketSolved anEnterpriseticketSolved aChatExperiencesticketReached outto a teammember forassistanceon a ticketUpdatedOKRs formonth 2 ofthe quarterReachedout to aCSMUpdated/modifieda Confluence orHelp ArticleJoinedOfficeHours onWednesdaySolved across-platformticketOwnedtickets from3 differentproduct linesPosted aquestion in the#support_squadchannelCreate aConfluencearticle

Terminus Platform Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
O
4
B
5
I
6
G
7
I
8
B
9
N
10
G
11
O
12
O
13
N
14
G
15
I
16
N
17
B
18
G
19
B
20
O
21
B
22
I
23
G
24
O
  1. I-Received a good CSAT with a comment
  2. N-Solved an "Avatar Upload" support ticket
  3. O-Solved a Measurement Studio ticket
  4. B-Solved a Ad Experiences ticket
  5. I-Requested update on JIRA ticket
  6. G-Scheduled a Zoom call with a client
  7. I-Solved an "Add User" support ticket
  8. B-Posted a team member shoutout in the #support_squad channel
  9. N-Solved a Data Studio ticket
  10. G-Posted a process improvement suggestion in the #support_squad channel
  11. O-Solved an Email Experiences ticket
  12. O-Answered a product/technical question in the #support channel
  13. N-Created a JIRA ticket
  14. G-Solved an Enterprise ticket
  15. I-Solved a Chat Experiences ticket
  16. N-Reached out to a team member for assistance on a ticket
  17. B-Updated OKRs for month 2 of the quarter
  18. G-Reached out to a CSM
  19. B-Updated/modified a Confluence or Help Article
  20. O-Joined Office Hours on Wednesday
  21. B-Solved a cross-platform ticket
  22. I-Owned tickets from 3 different product lines
  23. G-Posted a question in the #support_squad channel
  24. O-Create a Confluence article