Solved aMeasurementStudio ticketPosted a processimprovementsuggestion in the#support_squadchannelSolved anEnterpriseticketUpdated/modifieda Confluence orHelp ArticleJoinedOfficeHours onWednesdayReceiveda goodCSAT witha commentPosted aquestion in the#support_squadchannelCreateda JIRAticketRequestedupdate onJIRA ticketReachedout to aCSMReached outto a teammember forassistanceon a ticketSolved aChatExperiencesticketSolved anEmailExperiencesticketUpdatedOKRs formonth 2 ofthe quarterOwnedtickets from3 differentproduct linesSolved an"Add User"supportticketSolved aDataStudioticketSolved across-platformticketSolved a AdExperiencesticketSolved an"AvatarUpload"supportticketPosted a teammembershoutout in the#support_squadchannelScheduleda Zoomcall with aclientCreate aConfluencearticleAnswered aproduct/technicalquestion in the#support channelSolved aMeasurementStudio ticketPosted a processimprovementsuggestion in the#support_squadchannelSolved anEnterpriseticketUpdated/modifieda Confluence orHelp ArticleJoinedOfficeHours onWednesdayReceiveda goodCSAT witha commentPosted aquestion in the#support_squadchannelCreateda JIRAticketRequestedupdate onJIRA ticketReachedout to aCSMReached outto a teammember forassistanceon a ticketSolved aChatExperiencesticketSolved anEmailExperiencesticketUpdatedOKRs formonth 2 ofthe quarterOwnedtickets from3 differentproduct linesSolved an"Add User"supportticketSolved aDataStudioticketSolved across-platformticketSolved a AdExperiencesticketSolved an"AvatarUpload"supportticketPosted a teammembershoutout in the#support_squadchannelScheduleda Zoomcall with aclientCreate aConfluencearticleAnswered aproduct/technicalquestion in the#support channel

Terminus Platform Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
B
5
O
6
I
7
G
8
N
9
I
10
G
11
N
12
I
13
O
14
B
15
I
16
I
17
N
18
B
19
B
20
N
21
B
22
G
23
O
24
O
  1. O-Solved a Measurement Studio ticket
  2. G-Posted a process improvement suggestion in the #support_squad channel
  3. G-Solved an Enterprise ticket
  4. B-Updated/modified a Confluence or Help Article
  5. O-Joined Office Hours on Wednesday
  6. I-Received a good CSAT with a comment
  7. G-Posted a question in the #support_squad channel
  8. N-Created a JIRA ticket
  9. I-Requested update on JIRA ticket
  10. G-Reached out to a CSM
  11. N-Reached out to a team member for assistance on a ticket
  12. I-Solved a Chat Experiences ticket
  13. O-Solved an Email Experiences ticket
  14. B-Updated OKRs for month 2 of the quarter
  15. I-Owned tickets from 3 different product lines
  16. I-Solved an "Add User" support ticket
  17. N-Solved a Data Studio ticket
  18. B-Solved a cross-platform ticket
  19. B-Solved a Ad Experiences ticket
  20. N-Solved an "Avatar Upload" support ticket
  21. B-Posted a team member shoutout in the #support_squad channel
  22. G-Scheduled a Zoom call with a client
  23. O-Create a Confluence article
  24. O-Answered a product/technical question in the #support channel