UpdatedOKRs formonth 2 ofthe quarterPosted aquestion in the#support_squadchannelReceiveda goodCSAT witha commentOwnedtickets from3 differentproduct linesCreateda JIRAticketSolved an"AvatarUpload"supportticketReachedout to aCSMJoinedOfficeHours onWednesdaySolved aDataStudioticketSolved a AdExperiencesticketSolved anEnterpriseticketCreate aConfluencearticleSolved aMeasurementStudio ticketAnswered aproduct/technicalquestion in the#support channelPosted a teammembershoutout in the#support_squadchannelUpdated/modifieda Confluence orHelp ArticleSolved aChatExperiencesticketScheduleda Zoomcall with aclientSolved an"Add User"supportticketRequestedupdate onJIRA ticketReached outto a teammember forassistanceon a ticketSolved across-platformticketPosted a processimprovementsuggestion in the#support_squadchannelSolved anEmailExperiencesticketUpdatedOKRs formonth 2 ofthe quarterPosted aquestion in the#support_squadchannelReceiveda goodCSAT witha commentOwnedtickets from3 differentproduct linesCreateda JIRAticketSolved an"AvatarUpload"supportticketReachedout to aCSMJoinedOfficeHours onWednesdaySolved aDataStudioticketSolved a AdExperiencesticketSolved anEnterpriseticketCreate aConfluencearticleSolved aMeasurementStudio ticketAnswered aproduct/technicalquestion in the#support channelPosted a teammembershoutout in the#support_squadchannelUpdated/modifieda Confluence orHelp ArticleSolved aChatExperiencesticketScheduleda Zoomcall with aclientSolved an"Add User"supportticketRequestedupdate onJIRA ticketReached outto a teammember forassistanceon a ticketSolved across-platformticketPosted a processimprovementsuggestion in the#support_squadchannelSolved anEmailExperiencesticket

Terminus Platform Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
I
4
I
5
N
6
N
7
G
8
O
9
N
10
B
11
G
12
O
13
O
14
O
15
B
16
B
17
I
18
G
19
I
20
I
21
N
22
B
23
G
24
O
  1. B-Updated OKRs for month 2 of the quarter
  2. G-Posted a question in the #support_squad channel
  3. I-Received a good CSAT with a comment
  4. I-Owned tickets from 3 different product lines
  5. N-Created a JIRA ticket
  6. N-Solved an "Avatar Upload" support ticket
  7. G-Reached out to a CSM
  8. O-Joined Office Hours on Wednesday
  9. N-Solved a Data Studio ticket
  10. B-Solved a Ad Experiences ticket
  11. G-Solved an Enterprise ticket
  12. O-Create a Confluence article
  13. O-Solved a Measurement Studio ticket
  14. O-Answered a product/technical question in the #support channel
  15. B-Posted a team member shoutout in the #support_squad channel
  16. B-Updated/modified a Confluence or Help Article
  17. I-Solved a Chat Experiences ticket
  18. G-Scheduled a Zoom call with a client
  19. I-Solved an "Add User" support ticket
  20. I-Requested update on JIRA ticket
  21. N-Reached out to a team member for assistance on a ticket
  22. B-Solved a cross-platform ticket
  23. G-Posted a process improvement suggestion in the #support_squad channel
  24. O-Solved an Email Experiences ticket