UpdatedOKRs formonth 2 ofthe quarterSolved aMeasurementStudio ticketAnswered aproduct/technicalquestion in the#support channelSolved anEmailExperiencesticketSolved aDataStudioticketPosted aquestion in the#support_squadchannelSolved a AdExperiencesticketPosted a processimprovementsuggestion in the#support_squadchannelJoinedOfficeHours onWednesdaySolved aChatExperiencesticketScheduleda Zoomcall with aclientCreateda JIRAticketSolved an"AvatarUpload"supportticketReached outto a teammember forassistanceon a ticketSolved an"Add User"supportticketOwnedtickets from3 differentproduct linesPosted a teammembershoutout in the#support_squadchannelSolved anEnterpriseticketReachedout to aCSMCreate aConfluencearticleReceiveda goodCSAT witha commentRequestedupdate onJIRA ticketSolved across-platformticketUpdated/modifieda Confluence orHelp ArticleUpdatedOKRs formonth 2 ofthe quarterSolved aMeasurementStudio ticketAnswered aproduct/technicalquestion in the#support channelSolved anEmailExperiencesticketSolved aDataStudioticketPosted aquestion in the#support_squadchannelSolved a AdExperiencesticketPosted a processimprovementsuggestion in the#support_squadchannelJoinedOfficeHours onWednesdaySolved aChatExperiencesticketScheduleda Zoomcall with aclientCreateda JIRAticketSolved an"AvatarUpload"supportticketReached outto a teammember forassistanceon a ticketSolved an"Add User"supportticketOwnedtickets from3 differentproduct linesPosted a teammembershoutout in the#support_squadchannelSolved anEnterpriseticketReachedout to aCSMCreate aConfluencearticleReceiveda goodCSAT witha commentRequestedupdate onJIRA ticketSolved across-platformticketUpdated/modifieda Confluence orHelp Article

Terminus Platform Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
O
4
O
5
N
6
G
7
B
8
G
9
O
10
I
11
G
12
N
13
N
14
N
15
I
16
I
17
B
18
G
19
G
20
O
21
I
22
I
23
B
24
B
  1. B-Updated OKRs for month 2 of the quarter
  2. O-Solved a Measurement Studio ticket
  3. O-Answered a product/technical question in the #support channel
  4. O-Solved an Email Experiences ticket
  5. N-Solved a Data Studio ticket
  6. G-Posted a question in the #support_squad channel
  7. B-Solved a Ad Experiences ticket
  8. G-Posted a process improvement suggestion in the #support_squad channel
  9. O-Joined Office Hours on Wednesday
  10. I-Solved a Chat Experiences ticket
  11. G-Scheduled a Zoom call with a client
  12. N-Created a JIRA ticket
  13. N-Solved an "Avatar Upload" support ticket
  14. N-Reached out to a team member for assistance on a ticket
  15. I-Solved an "Add User" support ticket
  16. I-Owned tickets from 3 different product lines
  17. B-Posted a team member shoutout in the #support_squad channel
  18. G-Solved an Enterprise ticket
  19. G-Reached out to a CSM
  20. O-Create a Confluence article
  21. I-Received a good CSAT with a comment
  22. I-Requested update on JIRA ticket
  23. B-Solved a cross-platform ticket
  24. B-Updated/modified a Confluence or Help Article