JoinedOfficeHours onWednesdayCreate aConfluencearticleReceiveda goodCSAT witha commentAnswered aproduct/technicalquestion in the#support channelRequestedupdate onJIRA ticketPosted a teammembershoutout in the#support_squadchannelCreateda JIRAticketSolved anEnterpriseticketReached outto a teammember forassistanceon a ticketSolved aChatExperiencesticketOwnedtickets from3 differentproduct linesSolved an"Add User"supportticketPosted a processimprovementsuggestion in the#support_squadchannelSolved across-platformticketSolved anEmailExperiencesticketUpdated/modifieda Confluence orHelp ArticleReachedout to aCSMPosted aquestion in the#support_squadchannelSolved aMeasurementStudio ticketScheduleda Zoomcall with aclientSolved a AdExperiencesticketUpdatedOKRs formonth 2 ofthe quarterSolved an"AvatarUpload"supportticketSolved aDataStudioticketJoinedOfficeHours onWednesdayCreate aConfluencearticleReceiveda goodCSAT witha commentAnswered aproduct/technicalquestion in the#support channelRequestedupdate onJIRA ticketPosted a teammembershoutout in the#support_squadchannelCreateda JIRAticketSolved anEnterpriseticketReached outto a teammember forassistanceon a ticketSolved aChatExperiencesticketOwnedtickets from3 differentproduct linesSolved an"Add User"supportticketPosted a processimprovementsuggestion in the#support_squadchannelSolved across-platformticketSolved anEmailExperiencesticketUpdated/modifieda Confluence orHelp ArticleReachedout to aCSMPosted aquestion in the#support_squadchannelSolved aMeasurementStudio ticketScheduleda Zoomcall with aclientSolved a AdExperiencesticketUpdatedOKRs formonth 2 ofthe quarterSolved an"AvatarUpload"supportticketSolved aDataStudioticket

Terminus Platform Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
I
4
O
5
I
6
B
7
N
8
G
9
N
10
I
11
I
12
I
13
G
14
B
15
O
16
B
17
G
18
G
19
O
20
G
21
B
22
B
23
N
24
N
  1. O-Joined Office Hours on Wednesday
  2. O-Create a Confluence article
  3. I-Received a good CSAT with a comment
  4. O-Answered a product/technical question in the #support channel
  5. I-Requested update on JIRA ticket
  6. B-Posted a team member shoutout in the #support_squad channel
  7. N-Created a JIRA ticket
  8. G-Solved an Enterprise ticket
  9. N-Reached out to a team member for assistance on a ticket
  10. I-Solved a Chat Experiences ticket
  11. I-Owned tickets from 3 different product lines
  12. I-Solved an "Add User" support ticket
  13. G-Posted a process improvement suggestion in the #support_squad channel
  14. B-Solved a cross-platform ticket
  15. O-Solved an Email Experiences ticket
  16. B-Updated/modified a Confluence or Help Article
  17. G-Reached out to a CSM
  18. G-Posted a question in the #support_squad channel
  19. O-Solved a Measurement Studio ticket
  20. G-Scheduled a Zoom call with a client
  21. B-Solved a Ad Experiences ticket
  22. B-Updated OKRs for month 2 of the quarter
  23. N-Solved an "Avatar Upload" support ticket
  24. N-Solved a Data Studio ticket