Let melook intothis.Let me clarify,and pleasecorrect me if Iget anythingwrong.Thanks forholding. Areyou still withme?I understandyour point ofview. Let mesee what Ican do.To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)I hope youhave agreat restof the day.Iapologizefor thewait.How areyou doingtoday?Do you mind if Iplace you in abrief hold whileI look into thatfor you?Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?What I'mdoing foryou nowis ...What mayI assistyou withtoday?Can I assistyou withanythingelse today?Can youplease tellme moreabout that?I'd be happyto help/assistyou withthat!Thanksforcalling in!Thanks forbringingthis to ourattention!Greatquestion! I’llfind that outfor you!Before wecontinue, I justneed to get afew peices ofinformation fromyou.Great question,please give meone moment tofind you thecorrectinformation.Thanksfor yourpatience.I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutI would bemore thanhappyto…Let melook intothis.Let me clarify,and pleasecorrect me if Iget anythingwrong.Thanks forholding. Areyou still withme?I understandyour point ofview. Let mesee what Ican do.To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)I hope youhave agreat restof the day.Iapologizefor thewait.How areyou doingtoday?Do you mind if Iplace you in abrief hold whileI look into thatfor you?Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?What I'mdoing foryou nowis ...What mayI assistyou withtoday?Can I assistyou withanythingelse today?Can youplease tellme moreabout that?I'd be happyto help/assistyou withthat!Thanksforcalling in!Thanks forbringingthis to ourattention!Greatquestion! I’llfind that outfor you!Before wecontinue, I justneed to get afew peices ofinformation fromyou.Great question,please give meone moment tofind you thecorrectinformation.Thanksfor yourpatience.I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutI would bemore thanhappyto…

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let me look into this.
  2. Let me clarify, and please correct me if I get anything wrong.
  3. Thanks for holding. Are you still with me?
  4. I understand your point of view. Let me see what I can do.
  5. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  6. I hope you have a great rest of the day.
  7. I apologize for the wait.
  8. How are you doing today?
  9. Do you mind if I place you in a brief hold while I look into that for you?
  10. Can you please share some more details with me so that I can get you to the correct department?
  11. Before we proceed, I need to verify your store/business/home address. May I please have that?
  12. What I'm doing for you now is ...
  13. What may I assist you with today?
  14. Can I assist you with anything else today?
  15. Can you please tell me more about that?
  16. I'd be happy to help/assist you with that!
  17. Thanks for calling in!
  18. Thanks for bringing this to our attention!
  19. Great question! I’ll find that out for you!
  20. Before we continue, I just need to get a few peices of information from you.
  21. Great question, please give me one moment to find you the correct information.
  22. Thanks for your patience.
  23. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  24. I would be more than happy to…