Great question,please give meone moment tofind you thecorrectinformation.Thanks forbringingthis to ourattention!Thanksfor yourpatience.Do you mind if Iplace you in abrief hold whileI look into thatfor you?Let me clarify,and pleasecorrect me if Iget anythingwrong.Let melook intothis.Can I assistyou withanythingelse today?Iapologizefor thewait.Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?What mayI assistyou withtoday?Thanksforcalling in!To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)What I'mdoing foryou nowis ...I understandyour point ofview. Let mesee what Ican do.I would bemore thanhappyto…Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?How areyou doingtoday?Can youplease tellme moreabout that?I'd be happyto help/assistyou withthat!I hope youhave agreat restof the day.Thanks forholding. Areyou still withme?Greatquestion! I’llfind that outfor you!I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutBefore wecontinue, I justneed to get afew peices ofinformation fromyou.Great question,please give meone moment tofind you thecorrectinformation.Thanks forbringingthis to ourattention!Thanksfor yourpatience.Do you mind if Iplace you in abrief hold whileI look into thatfor you?Let me clarify,and pleasecorrect me if Iget anythingwrong.Let melook intothis.Can I assistyou withanythingelse today?Iapologizefor thewait.Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?What mayI assistyou withtoday?Thanksforcalling in!To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)What I'mdoing foryou nowis ...I understandyour point ofview. Let mesee what Ican do.I would bemore thanhappyto…Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?How areyou doingtoday?Can youplease tellme moreabout that?I'd be happyto help/assistyou withthat!I hope youhave agreat restof the day.Thanks forholding. Areyou still withme?Greatquestion! I’llfind that outfor you!I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutBefore wecontinue, I justneed to get afew peices ofinformation fromyou.

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Great question, please give me one moment to find you the correct information.
  2. Thanks for bringing this to our attention!
  3. Thanks for your patience.
  4. Do you mind if I place you in a brief hold while I look into that for you?
  5. Let me clarify, and please correct me if I get anything wrong.
  6. Let me look into this.
  7. Can I assist you with anything else today?
  8. I apologize for the wait.
  9. Can you please share some more details with me so that I can get you to the correct department?
  10. What may I assist you with today?
  11. Thanks for calling in!
  12. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  13. What I'm doing for you now is ...
  14. I understand your point of view. Let me see what I can do.
  15. I would be more than happy to…
  16. Before we proceed, I need to verify your store/business/home address. May I please have that?
  17. How are you doing today?
  18. Can you please tell me more about that?
  19. I'd be happy to help/assist you with that!
  20. I hope you have a great rest of the day.
  21. Thanks for holding. Are you still with me?
  22. Great question! I’ll find that out for you!
  23. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  24. Before we continue, I just need to get a few peices of information from you.