Greatquestion! I’llfind that outfor you!Do you mind if Iplace you in abrief hold whileI look into thatfor you?Let me clarify,and pleasecorrect me if Iget anythingwrong.To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?I would bemore thanhappyto…Thanks forholding. Areyou still withme?I'd be happyto help/assistyou withthat!I understandyour point ofview. Let mesee what Ican do.Let melook intothis.Thanksfor yourpatience.Thanks forbringingthis to ourattention!Can I assistyou withanythingelse today?Before wecontinue, I justneed to get afew peices ofinformation fromyou.Thanksforcalling in!Great question,please give meone moment tofind you thecorrectinformation.I hope youhave agreat restof the day.What mayI assistyou withtoday?Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?How areyou doingtoday?Can youplease tellme moreabout that?I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutIapologizefor thewait.What I'mdoing foryou nowis ...Greatquestion! I’llfind that outfor you!Do you mind if Iplace you in abrief hold whileI look into thatfor you?Let me clarify,and pleasecorrect me if Iget anythingwrong.To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?I would bemore thanhappyto…Thanks forholding. Areyou still withme?I'd be happyto help/assistyou withthat!I understandyour point ofview. Let mesee what Ican do.Let melook intothis.Thanksfor yourpatience.Thanks forbringingthis to ourattention!Can I assistyou withanythingelse today?Before wecontinue, I justneed to get afew peices ofinformation fromyou.Thanksforcalling in!Great question,please give meone moment tofind you thecorrectinformation.I hope youhave agreat restof the day.What mayI assistyou withtoday?Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?How areyou doingtoday?Can youplease tellme moreabout that?I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutIapologizefor thewait.What I'mdoing foryou nowis ...

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Great question! I’ll find that out for you!
  2. Do you mind if I place you in a brief hold while I look into that for you?
  3. Let me clarify, and please correct me if I get anything wrong.
  4. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  5. Before we proceed, I need to verify your store/business/home address. May I please have that?
  6. I would be more than happy to…
  7. Thanks for holding. Are you still with me?
  8. I'd be happy to help/assist you with that!
  9. I understand your point of view. Let me see what I can do.
  10. Let me look into this.
  11. Thanks for your patience.
  12. Thanks for bringing this to our attention!
  13. Can I assist you with anything else today?
  14. Before we continue, I just need to get a few peices of information from you.
  15. Thanks for calling in!
  16. Great question, please give me one moment to find you the correct information.
  17. I hope you have a great rest of the day.
  18. What may I assist you with today?
  19. Can you please share some more details with me so that I can get you to the correct department?
  20. How are you doing today?
  21. Can you please tell me more about that?
  22. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  23. I apologize for the wait.
  24. What I'm doing for you now is ...