Great question,please give meone moment tofind you thecorrectinformation.Thanksforcalling in!Thanks forholding. Areyou still withme?To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Do you mind if Iplace you in abrief hold whileI look into thatfor you?I understandyour point ofview. Let mesee what Ican do.I would bemore thanhappyto…Thanksfor yourpatience.What I'mdoing foryou nowis ...Greatquestion! I’llfind that outfor you!Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?What mayI assistyou withtoday?I'd be happyto help/assistyou withthat!Can I assistyou withanythingelse today?Iapologizefor thewait.Let melook intothis.I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutBefore we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Thanks forbringingthis to ourattention!Can youplease tellme moreabout that?I hope youhave agreat restof the day.Let me clarify,and pleasecorrect me if Iget anythingwrong.How areyou doingtoday?Before wecontinue, I justneed to get afew peices ofinformation fromyou.Great question,please give meone moment tofind you thecorrectinformation.Thanksforcalling in!Thanks forholding. Areyou still withme?To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Do you mind if Iplace you in abrief hold whileI look into thatfor you?I understandyour point ofview. Let mesee what Ican do.I would bemore thanhappyto…Thanksfor yourpatience.What I'mdoing foryou nowis ...Greatquestion! I’llfind that outfor you!Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?What mayI assistyou withtoday?I'd be happyto help/assistyou withthat!Can I assistyou withanythingelse today?Iapologizefor thewait.Let melook intothis.I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutBefore we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Thanks forbringingthis to ourattention!Can youplease tellme moreabout that?I hope youhave agreat restof the day.Let me clarify,and pleasecorrect me if Iget anythingwrong.How areyou doingtoday?Before wecontinue, I justneed to get afew peices ofinformation fromyou.

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Great question, please give me one moment to find you the correct information.
  2. Thanks for calling in!
  3. Thanks for holding. Are you still with me?
  4. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  5. Do you mind if I place you in a brief hold while I look into that for you?
  6. I understand your point of view. Let me see what I can do.
  7. I would be more than happy to…
  8. Thanks for your patience.
  9. What I'm doing for you now is ...
  10. Great question! I’ll find that out for you!
  11. Can you please share some more details with me so that I can get you to the correct department?
  12. What may I assist you with today?
  13. I'd be happy to help/assist you with that!
  14. Can I assist you with anything else today?
  15. I apologize for the wait.
  16. Let me look into this.
  17. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  18. Before we proceed, I need to verify your store/business/home address. May I please have that?
  19. Thanks for bringing this to our attention!
  20. Can you please tell me more about that?
  21. I hope you have a great rest of the day.
  22. Let me clarify, and please correct me if I get anything wrong.
  23. How are you doing today?
  24. Before we continue, I just need to get a few peices of information from you.