Can I assistyou withanythingelse today?Thanksfor yourpatience.What mayI assistyou withtoday?Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Thanks forholding. Areyou still withme?Let me clarify,and pleasecorrect me if Iget anythingwrong.Before wecontinue, I justneed to get afew peices ofinformation fromyou.I hope youhave agreat restof the day.Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Do you mind if Iplace you in abrief hold whileI look into thatfor you?Great question,please give meone moment tofind you thecorrectinformation.Let melook intothis.To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Thanksforcalling in!Thanks forbringingthis to ourattention!Can youplease tellme moreabout that?How areyou doingtoday?I'd be happyto help/assistyou withthat!Greatquestion! I’llfind that outfor you!What I'mdoing foryou nowis ...I understandyour point ofview. Let mesee what Ican do.Iapologizefor thewait.I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutI would bemore thanhappyto…Can I assistyou withanythingelse today?Thanksfor yourpatience.What mayI assistyou withtoday?Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Thanks forholding. Areyou still withme?Let me clarify,and pleasecorrect me if Iget anythingwrong.Before wecontinue, I justneed to get afew peices ofinformation fromyou.I hope youhave agreat restof the day.Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Do you mind if Iplace you in abrief hold whileI look into thatfor you?Great question,please give meone moment tofind you thecorrectinformation.Let melook intothis.To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Thanksforcalling in!Thanks forbringingthis to ourattention!Can youplease tellme moreabout that?How areyou doingtoday?I'd be happyto help/assistyou withthat!Greatquestion! I’llfind that outfor you!What I'mdoing foryou nowis ...I understandyour point ofview. Let mesee what Ican do.Iapologizefor thewait.I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutI would bemore thanhappyto…

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Can I assist you with anything else today?
  2. Thanks for your patience.
  3. What may I assist you with today?
  4. Before we proceed, I need to verify your store/business/home address. May I please have that?
  5. Thanks for holding. Are you still with me?
  6. Let me clarify, and please correct me if I get anything wrong.
  7. Before we continue, I just need to get a few peices of information from you.
  8. I hope you have a great rest of the day.
  9. Can you please share some more details with me so that I can get you to the correct department?
  10. Do you mind if I place you in a brief hold while I look into that for you?
  11. Great question, please give me one moment to find you the correct information.
  12. Let me look into this.
  13. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  14. Thanks for calling in!
  15. Thanks for bringing this to our attention!
  16. Can you please tell me more about that?
  17. How are you doing today?
  18. I'd be happy to help/assist you with that!
  19. Great question! I’ll find that out for you!
  20. What I'm doing for you now is ...
  21. I understand your point of view. Let me see what I can do.
  22. I apologize for the wait.
  23. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  24. I would be more than happy to…