I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutThanksforcalling in!Thanks forholding. Areyou still withme?Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Before wecontinue, I justneed to get afew peices ofinformation fromyou.Do you mind if Iplace you in abrief hold whileI look into thatfor you?Can youplease tellme moreabout that?I hope youhave agreat restof the day.Greatquestion! I’llfind that outfor you!Great question,please give meone moment tofind you thecorrectinformation.Can I assistyou withanythingelse today?To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)I understandyour point ofview. Let mesee what Ican do.How areyou doingtoday?Let me clarify,and pleasecorrect me if Iget anythingwrong.What mayI assistyou withtoday?Thanks forbringingthis to ourattention!Iapologizefor thewait.What I'mdoing foryou nowis ...Let melook intothis.Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?I would bemore thanhappyto…I'd be happyto help/assistyou withthat!Thanksfor yourpatience.I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutThanksforcalling in!Thanks forholding. Areyou still withme?Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Before wecontinue, I justneed to get afew peices ofinformation fromyou.Do you mind if Iplace you in abrief hold whileI look into thatfor you?Can youplease tellme moreabout that?I hope youhave agreat restof the day.Greatquestion! I’llfind that outfor you!Great question,please give meone moment tofind you thecorrectinformation.Can I assistyou withanythingelse today?To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)I understandyour point ofview. Let mesee what Ican do.How areyou doingtoday?Let me clarify,and pleasecorrect me if Iget anythingwrong.What mayI assistyou withtoday?Thanks forbringingthis to ourattention!Iapologizefor thewait.What I'mdoing foryou nowis ...Let melook intothis.Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?I would bemore thanhappyto…I'd be happyto help/assistyou withthat!Thanksfor yourpatience.

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  2. Thanks for calling in!
  3. Thanks for holding. Are you still with me?
  4. Can you please share some more details with me so that I can get you to the correct department?
  5. Before we continue, I just need to get a few peices of information from you.
  6. Do you mind if I place you in a brief hold while I look into that for you?
  7. Can you please tell me more about that?
  8. I hope you have a great rest of the day.
  9. Great question! I’ll find that out for you!
  10. Great question, please give me one moment to find you the correct information.
  11. Can I assist you with anything else today?
  12. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  13. I understand your point of view. Let me see what I can do.
  14. How are you doing today?
  15. Let me clarify, and please correct me if I get anything wrong.
  16. What may I assist you with today?
  17. Thanks for bringing this to our attention!
  18. I apologize for the wait.
  19. What I'm doing for you now is ...
  20. Let me look into this.
  21. Before we proceed, I need to verify your store/business/home address. May I please have that?
  22. I would be more than happy to…
  23. I'd be happy to help/assist you with that!
  24. Thanks for your patience.