I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutCan youplease tellme moreabout that?To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Let me clarify,and pleasecorrect me if Iget anythingwrong.I understandyour point ofview. Let mesee what Ican do.Can I assistyou withanythingelse today?What I'mdoing foryou nowis ...Do you mind if Iplace you in abrief hold whileI look into thatfor you?How areyou doingtoday?I would bemore thanhappyto…I hope youhave agreat restof the day.What mayI assistyou withtoday?Greatquestion! I’llfind that outfor you!I'd be happyto help/assistyou withthat!Iapologizefor thewait.Thanks forbringingthis to ourattention!Great question,please give meone moment tofind you thecorrectinformation.Thanksfor yourpatience.Before wecontinue, I justneed to get afew peices ofinformation fromyou.Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Thanks forholding. Areyou still withme?Let melook intothis.Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Thanksforcalling in!I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutCan youplease tellme moreabout that?To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Let me clarify,and pleasecorrect me if Iget anythingwrong.I understandyour point ofview. Let mesee what Ican do.Can I assistyou withanythingelse today?What I'mdoing foryou nowis ...Do you mind if Iplace you in abrief hold whileI look into thatfor you?How areyou doingtoday?I would bemore thanhappyto…I hope youhave agreat restof the day.What mayI assistyou withtoday?Greatquestion! I’llfind that outfor you!I'd be happyto help/assistyou withthat!Iapologizefor thewait.Thanks forbringingthis to ourattention!Great question,please give meone moment tofind you thecorrectinformation.Thanksfor yourpatience.Before wecontinue, I justneed to get afew peices ofinformation fromyou.Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Thanks forholding. Areyou still withme?Let melook intothis.Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Thanksforcalling in!

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  2. Can you please tell me more about that?
  3. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  4. Let me clarify, and please correct me if I get anything wrong.
  5. I understand your point of view. Let me see what I can do.
  6. Can I assist you with anything else today?
  7. What I'm doing for you now is ...
  8. Do you mind if I place you in a brief hold while I look into that for you?
  9. How are you doing today?
  10. I would be more than happy to…
  11. I hope you have a great rest of the day.
  12. What may I assist you with today?
  13. Great question! I’ll find that out for you!
  14. I'd be happy to help/assist you with that!
  15. I apologize for the wait.
  16. Thanks for bringing this to our attention!
  17. Great question, please give me one moment to find you the correct information.
  18. Thanks for your patience.
  19. Before we continue, I just need to get a few peices of information from you.
  20. Before we proceed, I need to verify your store/business/home address. May I please have that?
  21. Thanks for holding. Are you still with me?
  22. Let me look into this.
  23. Can you please share some more details with me so that I can get you to the correct department?
  24. Thanks for calling in!