To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)What I'mdoing foryou nowis ...Can I assistyou withanythingelse today?How areyou doingtoday?Thanksforcalling in!What mayI assistyou withtoday?Do you mind if Iplace you in abrief hold whileI look into thatfor you?I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutIapologizefor thewait.Thanks forbringingthis to ourattention!Greatquestion! I’llfind that outfor you!Let me clarify,and pleasecorrect me if Iget anythingwrong.I understandyour point ofview. Let mesee what Ican do.Let melook intothis.Thanksfor yourpatience.Can youplease tellme moreabout that?Before wecontinue, I justneed to get afew peices ofinformation fromyou.I hope youhave agreat restof the day.Thanks forholding. Areyou still withme?Great question,please give meone moment tofind you thecorrectinformation.I would bemore thanhappyto…I'd be happyto help/assistyou withthat!Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)What I'mdoing foryou nowis ...Can I assistyou withanythingelse today?How areyou doingtoday?Thanksforcalling in!What mayI assistyou withtoday?Do you mind if Iplace you in abrief hold whileI look into thatfor you?I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutIapologizefor thewait.Thanks forbringingthis to ourattention!Greatquestion! I’llfind that outfor you!Let me clarify,and pleasecorrect me if Iget anythingwrong.I understandyour point ofview. Let mesee what Ican do.Let melook intothis.Thanksfor yourpatience.Can youplease tellme moreabout that?Before wecontinue, I justneed to get afew peices ofinformation fromyou.I hope youhave agreat restof the day.Thanks forholding. Areyou still withme?Great question,please give meone moment tofind you thecorrectinformation.I would bemore thanhappyto…I'd be happyto help/assistyou withthat!Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  2. What I'm doing for you now is ...
  3. Can I assist you with anything else today?
  4. How are you doing today?
  5. Thanks for calling in!
  6. What may I assist you with today?
  7. Do you mind if I place you in a brief hold while I look into that for you?
  8. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  9. I apologize for the wait.
  10. Thanks for bringing this to our attention!
  11. Great question! I’ll find that out for you!
  12. Let me clarify, and please correct me if I get anything wrong.
  13. I understand your point of view. Let me see what I can do.
  14. Let me look into this.
  15. Thanks for your patience.
  16. Can you please tell me more about that?
  17. Before we continue, I just need to get a few peices of information from you.
  18. I hope you have a great rest of the day.
  19. Thanks for holding. Are you still with me?
  20. Great question, please give me one moment to find you the correct information.
  21. I would be more than happy to…
  22. I'd be happy to help/assist you with that!
  23. Can you please share some more details with me so that I can get you to the correct department?
  24. Before we proceed, I need to verify your store/business/home address. May I please have that?