Great question,please give meone moment tofind you thecorrectinformation.Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?What I'mdoing foryou nowis ...What mayI assistyou withtoday?Thanks forholding. Areyou still withme?Let melook intothis.Iapologizefor thewait.Thanksforcalling in!Let me clarify,and pleasecorrect me if Iget anythingwrong.How areyou doingtoday?Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Do you mind if Iplace you in abrief hold whileI look into thatfor you?Thanks forbringingthis to ourattention!I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutI understandyour point ofview. Let mesee what Ican do.Can I assistyou withanythingelse today?Greatquestion! I’llfind that outfor you!I would bemore thanhappyto…I hope youhave agreat restof the day.Can youplease tellme moreabout that?Before wecontinue, I justneed to get afew peices ofinformation fromyou.Thanksfor yourpatience.To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)I'd be happyto help/assistyou withthat!Great question,please give meone moment tofind you thecorrectinformation.Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?What I'mdoing foryou nowis ...What mayI assistyou withtoday?Thanks forholding. Areyou still withme?Let melook intothis.Iapologizefor thewait.Thanksforcalling in!Let me clarify,and pleasecorrect me if Iget anythingwrong.How areyou doingtoday?Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Do you mind if Iplace you in abrief hold whileI look into thatfor you?Thanks forbringingthis to ourattention!I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutI understandyour point ofview. Let mesee what Ican do.Can I assistyou withanythingelse today?Greatquestion! I’llfind that outfor you!I would bemore thanhappyto…I hope youhave agreat restof the day.Can youplease tellme moreabout that?Before wecontinue, I justneed to get afew peices ofinformation fromyou.Thanksfor yourpatience.To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)I'd be happyto help/assistyou withthat!

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Great question, please give me one moment to find you the correct information.
  2. Can you please share some more details with me so that I can get you to the correct department?
  3. What I'm doing for you now is ...
  4. What may I assist you with today?
  5. Thanks for holding. Are you still with me?
  6. Let me look into this.
  7. I apologize for the wait.
  8. Thanks for calling in!
  9. Let me clarify, and please correct me if I get anything wrong.
  10. How are you doing today?
  11. Before we proceed, I need to verify your store/business/home address. May I please have that?
  12. Do you mind if I place you in a brief hold while I look into that for you?
  13. Thanks for bringing this to our attention!
  14. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  15. I understand your point of view. Let me see what I can do.
  16. Can I assist you with anything else today?
  17. Great question! I’ll find that out for you!
  18. I would be more than happy to…
  19. I hope you have a great rest of the day.
  20. Can you please tell me more about that?
  21. Before we continue, I just need to get a few peices of information from you.
  22. Thanks for your patience.
  23. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  24. I'd be happy to help/assist you with that!