Iapologizefor thewait.I'd be happyto help/assistyou withthat!Can I assistyou withanythingelse today?Thanks forholding. Areyou still withme?Great question,please give meone moment tofind you thecorrectinformation.I understandyour point ofview. Let mesee what Ican do.I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutCan youplease tellme moreabout that?To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)What I'mdoing foryou nowis ...Do you mind if Iplace you in abrief hold whileI look into thatfor you?I would bemore thanhappyto…Let me clarify,and pleasecorrect me if Iget anythingwrong.I hope youhave agreat restof the day.How areyou doingtoday?Before wecontinue, I justneed to get afew peices ofinformation fromyou.Greatquestion! I’llfind that outfor you!Thanksforcalling in!Thanksfor yourpatience.Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Thanks forbringingthis to ourattention!What mayI assistyou withtoday?Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Let melook intothis.Iapologizefor thewait.I'd be happyto help/assistyou withthat!Can I assistyou withanythingelse today?Thanks forholding. Areyou still withme?Great question,please give meone moment tofind you thecorrectinformation.I understandyour point ofview. Let mesee what Ican do.I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutCan youplease tellme moreabout that?To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)What I'mdoing foryou nowis ...Do you mind if Iplace you in abrief hold whileI look into thatfor you?I would bemore thanhappyto…Let me clarify,and pleasecorrect me if Iget anythingwrong.I hope youhave agreat restof the day.How areyou doingtoday?Before wecontinue, I justneed to get afew peices ofinformation fromyou.Greatquestion! I’llfind that outfor you!Thanksforcalling in!Thanksfor yourpatience.Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Thanks forbringingthis to ourattention!What mayI assistyou withtoday?Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Let melook intothis.

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I apologize for the wait.
  2. I'd be happy to help/assist you with that!
  3. Can I assist you with anything else today?
  4. Thanks for holding. Are you still with me?
  5. Great question, please give me one moment to find you the correct information.
  6. I understand your point of view. Let me see what I can do.
  7. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  8. Can you please tell me more about that?
  9. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  10. What I'm doing for you now is ...
  11. Do you mind if I place you in a brief hold while I look into that for you?
  12. I would be more than happy to…
  13. Let me clarify, and please correct me if I get anything wrong.
  14. I hope you have a great rest of the day.
  15. How are you doing today?
  16. Before we continue, I just need to get a few peices of information from you.
  17. Great question! I’ll find that out for you!
  18. Thanks for calling in!
  19. Thanks for your patience.
  20. Before we proceed, I need to verify your store/business/home address. May I please have that?
  21. Thanks for bringing this to our attention!
  22. What may I assist you with today?
  23. Can you please share some more details with me so that I can get you to the correct department?
  24. Let me look into this.