Let me clarify,and pleasecorrect me if Iget anythingwrong.Do you mind if Iplace you in abrief hold whileI look into thatfor you?I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutI'd be happyto help/assistyou withthat!I understandyour point ofview. Let mesee what Ican do.Can youplease tellme moreabout that?Before wecontinue, I justneed to get afew peices ofinformation fromyou.Thanksfor yourpatience.Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?I hope youhave agreat restof the day.Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Thanksforcalling in!What I'mdoing foryou nowis ...Can I assistyou withanythingelse today?Thanks forholding. Areyou still withme?What mayI assistyou withtoday?Iapologizefor thewait.Great question,please give meone moment tofind you thecorrectinformation.To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Greatquestion! I’llfind that outfor you!I would bemore thanhappyto…Thanks forbringingthis to ourattention!Let melook intothis.How areyou doingtoday?Let me clarify,and pleasecorrect me if Iget anythingwrong.Do you mind if Iplace you in abrief hold whileI look into thatfor you?I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutI'd be happyto help/assistyou withthat!I understandyour point ofview. Let mesee what Ican do.Can youplease tellme moreabout that?Before wecontinue, I justneed to get afew peices ofinformation fromyou.Thanksfor yourpatience.Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?I hope youhave agreat restof the day.Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Thanksforcalling in!What I'mdoing foryou nowis ...Can I assistyou withanythingelse today?Thanks forholding. Areyou still withme?What mayI assistyou withtoday?Iapologizefor thewait.Great question,please give meone moment tofind you thecorrectinformation.To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Greatquestion! I’llfind that outfor you!I would bemore thanhappyto…Thanks forbringingthis to ourattention!Let melook intothis.How areyou doingtoday?

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let me clarify, and please correct me if I get anything wrong.
  2. Do you mind if I place you in a brief hold while I look into that for you?
  3. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  4. I'd be happy to help/assist you with that!
  5. I understand your point of view. Let me see what I can do.
  6. Can you please tell me more about that?
  7. Before we continue, I just need to get a few peices of information from you.
  8. Thanks for your patience.
  9. Before we proceed, I need to verify your store/business/home address. May I please have that?
  10. I hope you have a great rest of the day.
  11. Can you please share some more details with me so that I can get you to the correct department?
  12. Thanks for calling in!
  13. What I'm doing for you now is ...
  14. Can I assist you with anything else today?
  15. Thanks for holding. Are you still with me?
  16. What may I assist you with today?
  17. I apologize for the wait.
  18. Great question, please give me one moment to find you the correct information.
  19. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  20. Great question! I’ll find that out for you!
  21. I would be more than happy to…
  22. Thanks for bringing this to our attention!
  23. Let me look into this.
  24. How are you doing today?