What mayI assistyou withtoday?Thanksfor yourpatience.Iapologizefor thewait.Great question,please give meone moment tofind you thecorrectinformation.Let me clarify,and pleasecorrect me if Iget anythingwrong.Thanks forholding. Areyou still withme?Thanks forbringingthis to ourattention!Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?How areyou doingtoday?Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Do you mind if Iplace you in abrief hold whileI look into thatfor you?Can youplease tellme moreabout that?I understandyour point ofview. Let mesee what Ican do.To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Let melook intothis.What I'mdoing foryou nowis ...I hope youhave agreat restof the day.I'd be happyto help/assistyou withthat!I would bemore thanhappyto…Can I assistyou withanythingelse today?Before wecontinue, I justneed to get afew peices ofinformation fromyou.Thanksforcalling in!Greatquestion! I’llfind that outfor you!I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutWhat mayI assistyou withtoday?Thanksfor yourpatience.Iapologizefor thewait.Great question,please give meone moment tofind you thecorrectinformation.Let me clarify,and pleasecorrect me if Iget anythingwrong.Thanks forholding. Areyou still withme?Thanks forbringingthis to ourattention!Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?How areyou doingtoday?Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Do you mind if Iplace you in abrief hold whileI look into thatfor you?Can youplease tellme moreabout that?I understandyour point ofview. Let mesee what Ican do.To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Let melook intothis.What I'mdoing foryou nowis ...I hope youhave agreat restof the day.I'd be happyto help/assistyou withthat!I would bemore thanhappyto…Can I assistyou withanythingelse today?Before wecontinue, I justneed to get afew peices ofinformation fromyou.Thanksforcalling in!Greatquestion! I’llfind that outfor you!I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredout

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What may I assist you with today?
  2. Thanks for your patience.
  3. I apologize for the wait.
  4. Great question, please give me one moment to find you the correct information.
  5. Let me clarify, and please correct me if I get anything wrong.
  6. Thanks for holding. Are you still with me?
  7. Thanks for bringing this to our attention!
  8. Before we proceed, I need to verify your store/business/home address. May I please have that?
  9. How are you doing today?
  10. Can you please share some more details with me so that I can get you to the correct department?
  11. Do you mind if I place you in a brief hold while I look into that for you?
  12. Can you please tell me more about that?
  13. I understand your point of view. Let me see what I can do.
  14. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  15. Let me look into this.
  16. What I'm doing for you now is ...
  17. I hope you have a great rest of the day.
  18. I'd be happy to help/assist you with that!
  19. I would be more than happy to…
  20. Can I assist you with anything else today?
  21. Before we continue, I just need to get a few peices of information from you.
  22. Thanks for calling in!
  23. Great question! I’ll find that out for you!
  24. I'm sorry that this happened to you but I'd be happy to hep get this figured out