I hope youhave agreat restof the day.Thanks forbringingthis to ourattention!Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Great question,please give meone moment tofind you thecorrectinformation.To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Let me clarify,and pleasecorrect me if Iget anythingwrong.Do you mind if Iplace you in abrief hold whileI look into thatfor you?How areyou doingtoday?Let melook intothis.Thanks forholding. Areyou still withme?I would bemore thanhappyto…I understandyour point ofview. Let mesee what Ican do.Can youplease tellme moreabout that?I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutWhat mayI assistyou withtoday?Thanksfor yourpatience.Before wecontinue, I justneed to get afew peices ofinformation fromyou.Iapologizefor thewait.I'd be happyto help/assistyou withthat!Thanksforcalling in!Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Greatquestion! I’llfind that outfor you!What I'mdoing foryou nowis ...Can I assistyou withanythingelse today?I hope youhave agreat restof the day.Thanks forbringingthis to ourattention!Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Great question,please give meone moment tofind you thecorrectinformation.To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Let me clarify,and pleasecorrect me if Iget anythingwrong.Do you mind if Iplace you in abrief hold whileI look into thatfor you?How areyou doingtoday?Let melook intothis.Thanks forholding. Areyou still withme?I would bemore thanhappyto…I understandyour point ofview. Let mesee what Ican do.Can youplease tellme moreabout that?I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutWhat mayI assistyou withtoday?Thanksfor yourpatience.Before wecontinue, I justneed to get afew peices ofinformation fromyou.Iapologizefor thewait.I'd be happyto help/assistyou withthat!Thanksforcalling in!Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Greatquestion! I’llfind that outfor you!What I'mdoing foryou nowis ...Can I assistyou withanythingelse today?

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I hope you have a great rest of the day.
  2. Thanks for bringing this to our attention!
  3. Before we proceed, I need to verify your store/business/home address. May I please have that?
  4. Great question, please give me one moment to find you the correct information.
  5. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  6. Let me clarify, and please correct me if I get anything wrong.
  7. Do you mind if I place you in a brief hold while I look into that for you?
  8. How are you doing today?
  9. Let me look into this.
  10. Thanks for holding. Are you still with me?
  11. I would be more than happy to…
  12. I understand your point of view. Let me see what I can do.
  13. Can you please tell me more about that?
  14. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  15. What may I assist you with today?
  16. Thanks for your patience.
  17. Before we continue, I just need to get a few peices of information from you.
  18. I apologize for the wait.
  19. I'd be happy to help/assist you with that!
  20. Thanks for calling in!
  21. Can you please share some more details with me so that I can get you to the correct department?
  22. Great question! I’ll find that out for you!
  23. What I'm doing for you now is ...
  24. Can I assist you with anything else today?