Let melook intothis.Greatquestion! I’llfind that outfor you!Do you mind if Iplace you in abrief hold whileI look into thatfor you?I'd be happyto help/assistyou withthat!I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutI would bemore thanhappyto…Let me clarify,and pleasecorrect me if Iget anythingwrong.I hope youhave agreat restof the day.Thanks forholding. Areyou still withme?Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Thanksfor yourpatience.Can I assistyou withanythingelse today?Great question,please give meone moment tofind you thecorrectinformation.Thanksforcalling in!What I'mdoing foryou nowis ...Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?I understandyour point ofview. Let mesee what Ican do.How areyou doingtoday?To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Before wecontinue, I justneed to get afew peices ofinformation fromyou.Thanks forbringingthis to ourattention!What mayI assistyou withtoday?Can youplease tellme moreabout that?Iapologizefor thewait.Let melook intothis.Greatquestion! I’llfind that outfor you!Do you mind if Iplace you in abrief hold whileI look into thatfor you?I'd be happyto help/assistyou withthat!I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutI would bemore thanhappyto…Let me clarify,and pleasecorrect me if Iget anythingwrong.I hope youhave agreat restof the day.Thanks forholding. Areyou still withme?Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Thanksfor yourpatience.Can I assistyou withanythingelse today?Great question,please give meone moment tofind you thecorrectinformation.Thanksforcalling in!What I'mdoing foryou nowis ...Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?I understandyour point ofview. Let mesee what Ican do.How areyou doingtoday?To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Before wecontinue, I justneed to get afew peices ofinformation fromyou.Thanks forbringingthis to ourattention!What mayI assistyou withtoday?Can youplease tellme moreabout that?Iapologizefor thewait.

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Let me look into this.
  2. Great question! I’ll find that out for you!
  3. Do you mind if I place you in a brief hold while I look into that for you?
  4. I'd be happy to help/assist you with that!
  5. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  6. I would be more than happy to…
  7. Let me clarify, and please correct me if I get anything wrong.
  8. I hope you have a great rest of the day.
  9. Thanks for holding. Are you still with me?
  10. Can you please share some more details with me so that I can get you to the correct department?
  11. Thanks for your patience.
  12. Can I assist you with anything else today?
  13. Great question, please give me one moment to find you the correct information.
  14. Thanks for calling in!
  15. What I'm doing for you now is ...
  16. Before we proceed, I need to verify your store/business/home address. May I please have that?
  17. I understand your point of view. Let me see what I can do.
  18. How are you doing today?
  19. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  20. Before we continue, I just need to get a few peices of information from you.
  21. Thanks for bringing this to our attention!
  22. What may I assist you with today?
  23. Can you please tell me more about that?
  24. I apologize for the wait.