Greatquestion! I’llfind that outfor you!What I'mdoing foryou nowis ...I understandyour point ofview. Let mesee what Ican do.Do you mind if Iplace you in abrief hold whileI look into thatfor you?Great question,please give meone moment tofind you thecorrectinformation.Before wecontinue, I justneed to get afew peices ofinformation fromyou.How areyou doingtoday?Thanksforcalling in!Iapologizefor thewait.Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutThanksfor yourpatience.Let me clarify,and pleasecorrect me if Iget anythingwrong.Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Thanks forbringingthis to ourattention!Can youplease tellme moreabout that?Thanks forholding. Areyou still withme?I hope youhave agreat restof the day.I would bemore thanhappyto…What mayI assistyou withtoday?To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Can I assistyou withanythingelse today?Let melook intothis.I'd be happyto help/assistyou withthat!Greatquestion! I’llfind that outfor you!What I'mdoing foryou nowis ...I understandyour point ofview. Let mesee what Ican do.Do you mind if Iplace you in abrief hold whileI look into thatfor you?Great question,please give meone moment tofind you thecorrectinformation.Before wecontinue, I justneed to get afew peices ofinformation fromyou.How areyou doingtoday?Thanksforcalling in!Iapologizefor thewait.Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutThanksfor yourpatience.Let me clarify,and pleasecorrect me if Iget anythingwrong.Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Thanks forbringingthis to ourattention!Can youplease tellme moreabout that?Thanks forholding. Areyou still withme?I hope youhave agreat restof the day.I would bemore thanhappyto…What mayI assistyou withtoday?To be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Can I assistyou withanythingelse today?Let melook intothis.I'd be happyto help/assistyou withthat!

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Great question! I’ll find that out for you!
  2. What I'm doing for you now is ...
  3. I understand your point of view. Let me see what I can do.
  4. Do you mind if I place you in a brief hold while I look into that for you?
  5. Great question, please give me one moment to find you the correct information.
  6. Before we continue, I just need to get a few peices of information from you.
  7. How are you doing today?
  8. Thanks for calling in!
  9. I apologize for the wait.
  10. Can you please share some more details with me so that I can get you to the correct department?
  11. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  12. Thanks for your patience.
  13. Let me clarify, and please correct me if I get anything wrong.
  14. Before we proceed, I need to verify your store/business/home address. May I please have that?
  15. Thanks for bringing this to our attention!
  16. Can you please tell me more about that?
  17. Thanks for holding. Are you still with me?
  18. I hope you have a great rest of the day.
  19. I would be more than happy to…
  20. What may I assist you with today?
  21. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  22. Can I assist you with anything else today?
  23. Let me look into this.
  24. I'd be happy to help/assist you with that!