I would bemore thanhappyto…Before wecontinue, I justneed to get afew peices ofinformation fromyou.Do you mind if Iplace you in abrief hold whileI look into thatfor you?Thanksforcalling in!Let melook intothis.Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Thanks forholding. Areyou still withme?What I'mdoing foryou nowis ...Can youplease tellme moreabout that?I hope youhave agreat restof the day.Iapologizefor thewait.How areyou doingtoday?Thanks forbringingthis to ourattention!I'd be happyto help/assistyou withthat!What mayI assistyou withtoday?I understandyour point ofview. Let mesee what Ican do.Thanksfor yourpatience.Great question,please give meone moment tofind you thecorrectinformation.Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Let me clarify,and pleasecorrect me if Iget anythingwrong.Can I assistyou withanythingelse today?I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutTo be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Greatquestion! I’llfind that outfor you!I would bemore thanhappyto…Before wecontinue, I justneed to get afew peices ofinformation fromyou.Do you mind if Iplace you in abrief hold whileI look into thatfor you?Thanksforcalling in!Let melook intothis.Before we proceed, Ineed to verify yourstore/business/homeaddress. May Iplease have that?Thanks forholding. Areyou still withme?What I'mdoing foryou nowis ...Can youplease tellme moreabout that?I hope youhave agreat restof the day.Iapologizefor thewait.How areyou doingtoday?Thanks forbringingthis to ourattention!I'd be happyto help/assistyou withthat!What mayI assistyou withtoday?I understandyour point ofview. Let mesee what Ican do.Thanksfor yourpatience.Great question,please give meone moment tofind you thecorrectinformation.Can you pleaseshare some moredetails with me sothat I can get youto the correctdepartment?Let me clarify,and pleasecorrect me if Iget anythingwrong.Can I assistyou withanythingelse today?I'm sorry thatthis happenedto you but I'd behappy to hepget this figuredoutTo be able toproceed, I need toverify yourinformation. May Iplease have youremployee ID #)Greatquestion! I’llfind that outfor you!

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I would be more than happy to…
  2. Before we continue, I just need to get a few peices of information from you.
  3. Do you mind if I place you in a brief hold while I look into that for you?
  4. Thanks for calling in!
  5. Let me look into this.
  6. Before we proceed, I need to verify your store/business/home address. May I please have that?
  7. Thanks for holding. Are you still with me?
  8. What I'm doing for you now is ...
  9. Can you please tell me more about that?
  10. I hope you have a great rest of the day.
  11. I apologize for the wait.
  12. How are you doing today?
  13. Thanks for bringing this to our attention!
  14. I'd be happy to help/assist you with that!
  15. What may I assist you with today?
  16. I understand your point of view. Let me see what I can do.
  17. Thanks for your patience.
  18. Great question, please give me one moment to find you the correct information.
  19. Can you please share some more details with me so that I can get you to the correct department?
  20. Let me clarify, and please correct me if I get anything wrong.
  21. Can I assist you with anything else today?
  22. I'm sorry that this happened to you but I'd be happy to hep get this figured out
  23. To be able to proceed, I need to verify your information. May I please have your employee ID #)
  24. Great question! I’ll find that out for you!