Care Confidence PatienceCommitment CustomerExperienceTeamIntegrityCompassion TeamSmileCommunity Empathy Quality FPR (FirstPointResolution)HappyCustomerServiceWeekKnowledgeof theProductMantha CustomerExpectationsAttentivenessCustomerSatisfactionAGR Positive CustomerCare InnovationScottish& York ImprovetheCustomerExperienceTeamwork RelationshipsExcellentCustomerServicePerformanceClearcommunicationskillsCare Confidence PatienceCommitment CustomerExperienceTeamIntegrityCompassion TeamSmileCommunity Empathy Quality FPR (FirstPointResolution)HappyCustomerServiceWeekKnowledgeof theProductMantha CustomerExpectationsAttentivenessCustomerSatisfactionAGR Positive CustomerCare InnovationScottish& York ImprovetheCustomerExperienceTeamwork RelationshipsExcellentCustomerServicePerformanceClearcommunicationskills

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Care
  2. Confidence
  3. Patience
  4. Commitment
  5. Customer Experience Team
  6. Integrity
  7. Compassion
  8. Team
  9. Smile
  10. Community
  11. Empathy
  12. Quality
  13. FPR (First Point Resolution)
  14. Happy Customer Service Week
  15. Knowledge of the Product
  16. Mantha
  17. Customer Expectations
  18. Attentiveness
  19. Customer Satisfaction
  20. AGR
  21. Positive
  22. Customer Care
  23. Innovation
  24. Scottish & York
  25. Improve the Customer Experience
  26. Teamwork
  27. Relationships
  28. Excellent Customer Service
  29. Performance
  30. Clear communication skills