FPR (FirstPointResolution)AGR Care Quality CustomerExperienceTeamSmileAttentivenessCustomerExpectationsPerformanceConfidence PatienceCommitment RelationshipsPositive Scottish& York Empathy ExcellentCustomerServiceCompassion TeamMantha HappyCustomerServiceWeekCommunity InnovationClearcommunicationskillsTeamwork CustomerSatisfactionCustomerCare IntegrityKnowledgeof theProductImprovetheCustomerExperienceFPR (FirstPointResolution)AGR Care Quality CustomerExperienceTeamSmileAttentivenessCustomerExpectationsPerformanceConfidence PatienceCommitment RelationshipsPositive Scottish& York Empathy ExcellentCustomerServiceCompassion TeamMantha HappyCustomerServiceWeekCommunity InnovationClearcommunicationskillsTeamwork CustomerSatisfactionCustomerCare IntegrityKnowledgeof theProductImprovetheCustomerExperience

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FPR (First Point Resolution)
  2. AGR
  3. Care
  4. Quality
  5. Customer Experience Team
  6. Smile
  7. Attentiveness
  8. Customer Expectations
  9. Performance
  10. Confidence
  11. Patience
  12. Commitment
  13. Relationships
  14. Positive
  15. Scottish & York
  16. Empathy
  17. Excellent Customer Service
  18. Compassion
  19. Team
  20. Mantha
  21. Happy Customer Service Week
  22. Community
  23. Innovation
  24. Clear communication skills
  25. Teamwork
  26. Customer Satisfaction
  27. Customer Care
  28. Integrity
  29. Knowledge of the Product
  30. Improve the Customer Experience