SmileCustomerCareSympathyClearcommunicationskillsAGRPerformanceRapportImprovetheCustomerExperienceProductKnowledgePositiveScottish& YorkPatienceIntegrityCompassionTeamworkEmpathyConfidenceTeamRelationshipsInnovationHappyCustomerServiceWeekExcellentCustomerServiceFPR (FirstPointResolution)CustomerSatisfactionCustomerExpectationsCommitmentQualityCustomerExperienceTeamAttentivenessCareSmileCustomerCareSympathyClearcommunicationskillsAGRPerformanceRapportImprovetheCustomerExperienceProductKnowledgePositiveScottish& YorkPatienceIntegrityCompassionTeamworkEmpathyConfidenceTeamRelationshipsInnovationHappyCustomerServiceWeekExcellentCustomerServiceFPR (FirstPointResolution)CustomerSatisfactionCustomerExpectationsCommitmentQualityCustomerExperienceTeamAttentivenessCare

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile
  2. Customer Care
  3. Sympathy
  4. Clear communication skills
  5. AGR
  6. Performance
  7. Rapport
  8. Improve the Customer Experience
  9. Product Knowledge
  10. Positive
  11. Scottish & York
  12. Patience
  13. Integrity
  14. Compassion
  15. Teamwork
  16. Empathy
  17. Confidence
  18. Team
  19. Relationships
  20. Innovation
  21. Happy Customer Service Week
  22. Excellent Customer Service
  23. FPR (First Point Resolution)
  24. Customer Satisfaction
  25. Customer Expectations
  26. Commitment
  27. Quality
  28. Customer Experience Team
  29. Attentiveness
  30. Care