PatienceEmpathyCareAttentivenessIntegrityPositiveCompassionImprovetheCustomerExperienceSmileCustomerSatisfactionAGRConfidenceProductKnowledgePerformanceRapportClearcommunicationskillsQualityCustomerExperienceTeamExcellentCustomerServiceTeamworkCustomerExpectationsRelationshipsCustomerCareInnovationSympathyHappyCustomerServiceWeekScottish& YorkTeamCommitmentFPR (FirstPointResolution)PatienceEmpathyCareAttentivenessIntegrityPositiveCompassionImprovetheCustomerExperienceSmileCustomerSatisfactionAGRConfidenceProductKnowledgePerformanceRapportClearcommunicationskillsQualityCustomerExperienceTeamExcellentCustomerServiceTeamworkCustomerExpectationsRelationshipsCustomerCareInnovationSympathyHappyCustomerServiceWeekScottish& YorkTeamCommitmentFPR (FirstPointResolution)

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patience
  2. Empathy
  3. Care
  4. Attentiveness
  5. Integrity
  6. Positive
  7. Compassion
  8. Improve the Customer Experience
  9. Smile
  10. Customer Satisfaction
  11. AGR
  12. Confidence
  13. Product Knowledge
  14. Performance
  15. Rapport
  16. Clear communication skills
  17. Quality
  18. Customer Experience Team
  19. Excellent Customer Service
  20. Teamwork
  21. Customer Expectations
  22. Relationships
  23. Customer Care
  24. Innovation
  25. Sympathy
  26. Happy Customer Service Week
  27. Scottish & York
  28. Team
  29. Commitment
  30. FPR (First Point Resolution)