TakingResponsibilityAdaptability EffectiveListening AttentivenessIntegrity ExcellentCustomerService Empathy Self-Control Commitment CustomerCareScottish& YorkPositiveRapport CompassionInnovation Performance TimeManagement CustomerSatisfaction CareFPR (FirstPointResolution) CustomerExpectations Quality ProductKnowledgeHappyCustomerServiceWeekSmile ConfidenceClearcommunicationskillsSympathyPatience TeamworkTakingResponsibilityAdaptability EffectiveListening AttentivenessIntegrity ExcellentCustomerService Empathy Self-Control Commitment CustomerCareScottish& YorkPositiveRapport CompassionInnovation Performance TimeManagement CustomerSatisfaction CareFPR (FirstPointResolution) CustomerExpectations Quality ProductKnowledgeHappyCustomerServiceWeekSmile ConfidenceClearcommunicationskillsSympathyPatience Teamwork

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Taking Responsibility
  2. Adaptability
  3. Effective Listening
  4. Attentiveness
  5. Integrity
  6. Excellent Customer Service
  7. Empathy
  8. Self-Control
  9. Commitment
  10. Customer Care
  11. Scottish & York
  12. Positive
  13. Rapport
  14. Compassion
  15. Innovation
  16. Performance
  17. Time Management
  18. Customer Satisfaction
  19. Care
  20. FPR (First Point Resolution)
  21. Customer Expectations
  22. Quality
  23. Product Knowledge
  24. Happy Customer Service Week
  25. Smile
  26. Confidence
  27. Clear communication skills
  28. Sympathy
  29. Patience
  30. Teamwork