CareEmpathy PositiveFPR (FirstPointResolution) Self-Control ClearcommunicationskillsExcellentCustomerService ConfidenceCommitment Scottish& YorkCustomerCareEffectiveListening Performance Integrity HappyCustomerServiceWeekCompassionTakingResponsibilityCustomerExpectations Patience Innovation ProductKnowledgeSmile TimeManagement Quality Adaptability TeamworkRapport CustomerSatisfaction SympathyAttentivenessCareEmpathy PositiveFPR (FirstPointResolution) Self-Control ClearcommunicationskillsExcellentCustomerService ConfidenceCommitment Scottish& YorkCustomerCareEffectiveListening Performance Integrity HappyCustomerServiceWeekCompassionTakingResponsibilityCustomerExpectations Patience Innovation ProductKnowledgeSmile TimeManagement Quality Adaptability TeamworkRapport CustomerSatisfaction SympathyAttentiveness

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Care
  2. Empathy
  3. Positive
  4. FPR (First Point Resolution)
  5. Self-Control
  6. Clear communication skills
  7. Excellent Customer Service
  8. Confidence
  9. Commitment
  10. Scottish & York
  11. Customer Care
  12. Effective Listening
  13. Performance
  14. Integrity
  15. Happy Customer Service Week
  16. Compassion
  17. Taking Responsibility
  18. Customer Expectations
  19. Patience
  20. Innovation
  21. Product Knowledge
  22. Smile
  23. Time Management
  24. Quality
  25. Adaptability
  26. Teamwork
  27. Rapport
  28. Customer Satisfaction
  29. Sympathy
  30. Attentiveness