Rapport Integrity Smile Quality ClearcommunicationskillsSelf-Control ProductKnowledgeTimeManagement CustomerSatisfaction CustomerExpectations ExcellentCustomerService Performance TakingResponsibilityAdaptability EffectiveListening Patience SympathyHappyCustomerServiceWeekCustomerCareTeamworkAttentivenessConfidenceScottish& YorkEmpathy CareCommitment FPR (FirstPointResolution) Innovation CompassionPositiveRapport Integrity Smile Quality ClearcommunicationskillsSelf-Control ProductKnowledgeTimeManagement CustomerSatisfaction CustomerExpectations ExcellentCustomerService Performance TakingResponsibilityAdaptability EffectiveListening Patience SympathyHappyCustomerServiceWeekCustomerCareTeamworkAttentivenessConfidenceScottish& YorkEmpathy CareCommitment FPR (FirstPointResolution) Innovation CompassionPositive

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rapport
  2. Integrity
  3. Smile
  4. Quality
  5. Clear communication skills
  6. Self-Control
  7. Product Knowledge
  8. Time Management
  9. Customer Satisfaction
  10. Customer Expectations
  11. Excellent Customer Service
  12. Performance
  13. Taking Responsibility
  14. Adaptability
  15. Effective Listening
  16. Patience
  17. Sympathy
  18. Happy Customer Service Week
  19. Customer Care
  20. Teamwork
  21. Attentiveness
  22. Confidence
  23. Scottish & York
  24. Empathy
  25. Care
  26. Commitment
  27. FPR (First Point Resolution)
  28. Innovation
  29. Compassion
  30. Positive