CustomerCareInnovation TeamworkScottish& YorkClearcommunicationskillsSympathyCompassionRapport CustomerExpectations CustomerSatisfaction Smile Performance PositiveFPR (FirstPointResolution) AttentivenessQuality TakingResponsibilityCareAdaptability EffectiveListening Patience TimeManagement Self-Control Integrity Empathy ProductKnowledgeConfidenceHappyCustomerServiceWeekCommitment ExcellentCustomerService CustomerCareInnovation TeamworkScottish& YorkClearcommunicationskillsSympathyCompassionRapport CustomerExpectations CustomerSatisfaction Smile Performance PositiveFPR (FirstPointResolution) AttentivenessQuality TakingResponsibilityCareAdaptability EffectiveListening Patience TimeManagement Self-Control Integrity Empathy ProductKnowledgeConfidenceHappyCustomerServiceWeekCommitment ExcellentCustomerService 

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Care
  2. Innovation
  3. Teamwork
  4. Scottish & York
  5. Clear communication skills
  6. Sympathy
  7. Compassion
  8. Rapport
  9. Customer Expectations
  10. Customer Satisfaction
  11. Smile
  12. Performance
  13. Positive
  14. FPR (First Point Resolution)
  15. Attentiveness
  16. Quality
  17. Taking Responsibility
  18. Care
  19. Adaptability
  20. Effective Listening
  21. Patience
  22. Time Management
  23. Self-Control
  24. Integrity
  25. Empathy
  26. Product Knowledge
  27. Confidence
  28. Happy Customer Service Week
  29. Commitment
  30. Excellent Customer Service