Empathy TeamworkCommitment CustomerSatisfaction FPR (FirstPointResolution) CustomerExpectations EffectiveListening Performance ProductKnowledgeHappyCustomerServiceWeekRapport AttentivenessScottish& YorkPatience CustomerCareQuality TakingResponsibilityPositiveClearcommunicationskillsConfidenceSelf-Control CareCompassionIntegrity Innovation Smile Adaptability SympathyExcellentCustomerService TimeManagement Empathy TeamworkCommitment CustomerSatisfaction FPR (FirstPointResolution) CustomerExpectations EffectiveListening Performance ProductKnowledgeHappyCustomerServiceWeekRapport AttentivenessScottish& YorkPatience CustomerCareQuality TakingResponsibilityPositiveClearcommunicationskillsConfidenceSelf-Control CareCompassionIntegrity Innovation Smile Adaptability SympathyExcellentCustomerService TimeManagement 

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy
  2. Teamwork
  3. Commitment
  4. Customer Satisfaction
  5. FPR (First Point Resolution)
  6. Customer Expectations
  7. Effective Listening
  8. Performance
  9. Product Knowledge
  10. Happy Customer Service Week
  11. Rapport
  12. Attentiveness
  13. Scottish & York
  14. Patience
  15. Customer Care
  16. Quality
  17. Taking Responsibility
  18. Positive
  19. Clear communication skills
  20. Confidence
  21. Self-Control
  22. Care
  23. Compassion
  24. Integrity
  25. Innovation
  26. Smile
  27. Adaptability
  28. Sympathy
  29. Excellent Customer Service
  30. Time Management