TakingResponsibilityCareSympathySmile Empathy ClearcommunicationskillsSelf-Control ProductKnowledgeInnovation FPR (FirstPointResolution) CompassionTeamworkScottish& YorkAttentivenessPerformance Commitment Integrity ConfidenceCustomerCareCustomerSatisfaction ExcellentCustomerService HappyCustomerServiceWeekRapport TimeManagement CustomerExpectations Patience Quality PositiveEffectiveListening Adaptability TakingResponsibilityCareSympathySmile Empathy ClearcommunicationskillsSelf-Control ProductKnowledgeInnovation FPR (FirstPointResolution) CompassionTeamworkScottish& YorkAttentivenessPerformance Commitment Integrity ConfidenceCustomerCareCustomerSatisfaction ExcellentCustomerService HappyCustomerServiceWeekRapport TimeManagement CustomerExpectations Patience Quality PositiveEffectiveListening Adaptability 

Customer Service Week 2022 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Taking Responsibility
  2. Care
  3. Sympathy
  4. Smile
  5. Empathy
  6. Clear communication skills
  7. Self-Control
  8. Product Knowledge
  9. Innovation
  10. FPR (First Point Resolution)
  11. Compassion
  12. Teamwork
  13. Scottish & York
  14. Attentiveness
  15. Performance
  16. Commitment
  17. Integrity
  18. Confidence
  19. Customer Care
  20. Customer Satisfaction
  21. Excellent Customer Service
  22. Happy Customer Service Week
  23. Rapport
  24. Time Management
  25. Customer Expectations
  26. Patience
  27. Quality
  28. Positive
  29. Effective Listening
  30. Adaptability